Scribd
Upload
8 views4 pages

Process Mapping & Analysis

Process Mapping & Analysis

Uploaded by

Mohammed Farouk
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
8 views4 pages

Process Mapping & Analysis

Process Mapping & Analysis

Uploaded by

Mohammed Farouk
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 4

PRODUCTION & OPERATIONS MANAGEMENT

Process Mapping & Analysis

PROCESS FLOW CHART


Standard ANSI symbols (partial list)
(ANSI – American National Standards Institute)

1 Terminator (start/end) 2 Process 3 Operation

4 Decision 5 Document 6 Data

7 Manual Operation 8 Transportation 9 Storage

10 Delay 11 Inspection 12 Off-page Connector

1
FLOW PROCESS CHART [OR PROCESS CHART]
Standard ANSI symbols (complete list)
(ANSI – American National Standards Institute)

SYMBOL DESCRIPTION

Operation

Transportation

Inspection

Delay, Waiting

Storage (Inventory)

2
EXERCISE 1 ON DRAWING THE PROCESS FLOW CHART & PROCESS CHART

An automobile service garage is having difficulty providing oil changes in the 29 minutes
or less mentioned in its advertising. The table below summarises the 21 steps involved,
as they are carried out at present. The process starts when the mechanic directs the
customer’s arrival and ends when the customer pays for the services provided.

REQUIRED OF YOU
1 Draw the process flow chart and process chart separately, based on the details in the
table.

2 Analyse the 21 steps carried out and compute the process cycle efficiency, which is
defined by the garage as the ratio of operation time to total time in each process cycle.

3 Does it appear that the firm will be able to consistently provide service within the 29
minutes advertised?

4 What modifications in the process would you suggest if the garage’s manager wants
to reduce the customer lead time by 15%?

Step No. Step Description Time Distance


(minutes) (feet)
01 Direct customer into service bay 0.80 50
02 Record name and desired service 1.80 -
03 Verify engine type, inspect hoses, check 2.30 -
fluids
04 Walk to customer in waiting area 0.80 30
05 Recommend additional services 0.60 -
06 Wait for customer decision 0.70 -
07 Walk to store-room 0.90 70
08 Look up filter number; locate filter 1.90 -
09 Check filter number 0.40 -
10 Carry filter to service pit 0.60 50
11 Perform under-car services 4.20 -
12 Climb out of pit; walk to automobile 0.70 40
13 Fill engine with oil; start engine 2.70 -
14 Inspect for oil leaks 1.30 -
15 Walk to pit 0.50 40
16 Inspect for leaks once more 1.00 -
17 Clean and organise work area 3.00 -
18 Return to automobile; drive from bay 0.70 80
19 Park the automobile 0.30 -
20 Walk to customer waiting area 0.50 60
21 Bill for services and collect payment 2.30 -

3
EXERCISE 2 ON DRAWING PROCESS FLOW CHART AND PROCESS CHART

A local hospital has a well-defined process to treat injuries of their customers. The table
below documents the activities carried out in the process at present.

REQUIRED OF YOU
1 Draw the Process Flow Chart and Process Chart for the process.
2 Compute the Process Cycle Efficiency separately for serious and minor injuries.
3 Suggest how the process can be improved with the modified SCAMPER model.

NOT REQUIRED OF YOU FOR THE ASSIGNMENT


4 Re-draw the Process Flow Chart and Process Chart for the improved process.
5 Re-compute the Process Cycle Efficiency separately for serious and minor injuries.

STEP STEP DESCRIPTION TIME IN DISTANCE


NO. MINUTES IN FEET
1 Enter emergency room; approach patient window. 0.50 15
2 Sit down and fill out patient history. 10.00 -
3 Nurse escorts patient to emergency triage room 0.75 40
for inspection.
4 Based on inspection, nurse decides on next 3.00 -
course of action.
If the injury seems serious, patient will need to
consult a bone specialist. Proceed to step 5.

If the injury seems minor, patient can be treated


as an out-patient. Proceed to step 5A.
5 Return to waiting room; proceed to step 6. 0.75 40
5A Go to out-patient department; proceed to step 5B. 0.60 30
5B Out-patient department examines and treat injury 9.0
as required. Proceed to step 15.
6 Wait for available bed 1.00 -
7 Go to emergency room bed 1.00 60
8 Wait for doctor 4.00 -
9 Doctor inspects injury and questions patient 5.00 -
10 Nurse takes patient to radiology 2.00 200
11 Technician x-rays patient 3.00 -
12 Return to bed in emergency room 2.00 200
13 Wait for doctor to return 3.00 -
14 Doctor provides diagnosis & advice 2.00 -
15 Return to emergency room entrance area 1.00 60
16 Check out 4.00 -
17 Walk to pharmacy 2.00 180
18 Pick up prescription 4.00 -
19 Leave the hospital 1.00 20

You might also like