Micro Perspective of Tourism and Hospitality Lesson 1&2
Micro Perspective of Tourism and Hospitality Lesson 1&2
Micro Perspective of Tourism and Hospitality Lesson 1&2
HOSPITALITY
LESSSON 1 & 2:
MEANING,RELATIONSHIP AND IMPORTANCE OF
TOURISM AND HOSPITALITY
DEFINITION OF TOURISM: In 1976, the Tourism Society of England defined Tourism as:
"Tourism is the temporary, short-term movement of people to
destination outside the places where they normally live and work
and their activities during the stay at each destination
5 A's of Tourism
Attraction
Accessibility
Accommodation
Amenities
Activities
DEFINITION OF HOSPITALITY: The word hospitality is derived from the Latin word
"hospes", which means guest. Hospitality is the friendly
and generous reception and entertainment of guests,
visitors, or strangers and providing them food, beverages,
lodging and abode.
PERSPECTIVES OF HOSPITALITY
A .The Guest Perspective
B. The Operator Perspective
C. The Tech Perspective
RELATIONSHIP OF TOURISM & HOSPITALITY: Tourism on the other hand is the
activity of tourists where they engage in travelling to other places where they can experience
different activities where most of the time avails products from the hospitality industry
Components of Tourism and Hospitality which constitute the tourism and hospitality interconnection
include:
a. Food and Beverage services
b. Accommodation or Lodging services
c. Leisure and Recreation services
d. Tourism services
a. Work or business
b. Outdoor recreation- boating, fishing
c. Visiting family and friends
d. Holiday celebration
e. Entertainment-Sports and Theater
f. Personal- wedding, funeral, medical
g. Conventions and meetings
NATURE OF TOUR
-Tour Operators: are the people who organize the inclusive set of tour products. The inclusive tour
differs from domestic tourism and international tourism.
- If a tourist buys separately all the components of tourism and hospitality this is referred to as
"independent tour."
TOURIST PRODUCT
In the simplest explanation is what the tourist buys. There are four characteristics of tourist products
which includes:
a. Tourist product is a service
b. Tourist product is largely psychological in its attraction
c. Tourist product tends to vary in standard and quality
d. Supply of the product is fixed
TOURIST SERVICES
- The travel and stay tourists give rise to a wide range of services in the course of a holiday. The
main tourist services are usually supplied by passenger transport which provides the capacity of
travelers to reach their destination as well as the movement at their destination
- Many types of transport are available such as planes, trains, and cruises
- Accommodation, food and beverage and entertainment constitute another part of the tourist
services. Hotels are necessary for a large group of tourists and travelers because these are the
places where they can stay and be accommodated during the length of their vacation
- Restaurants to provide food and beverages are also considered to be as important as hotels for the
provision of pleasure eating. Entertainment, amusement and recreation are the primary reasons for
people to travel
Travel agent and tour operators are also vital tourist services. The travel agent is the distributor of
the product while the tour operators are the manufacturers of these products. The travel agent
provides connections between the tourist and the providers of the other tourist services while the
tour operator combines individual components of a holiday into a product which is then sold by the
travel agents to tourists