Scribd
Upload
21 views2 pages

TQM Syllabus

Total Quality Management

Uploaded by

bhushanseelan786
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
21 views2 pages

TQM Syllabus

Total Quality Management

Uploaded by

bhushanseelan786
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

GE3752 TOTAL QUALITY MANAGEMENT LTPC

3003
COURSE OBJECTIVES:
 Teach the need for quality, its evolution, basic concepts, contribution of quality gurus,
TQM framework, Barriers and Benefits of TQM
 Explain the TQM Principles for application.
 Define the basics of Six Sigma and apply Traditional tools, New tools, Benchmarking
and FMEA.
 Describe Taguchi's Quality Loss Function, Performance Measures and apply
Techniques like QFD, TPM, COQ and BPR.
 Illustrate and apply QMS and EMS in any organization.
UNIT I INTRODUCTION 9
Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of
product and service quality –Definition of TQM-- Basic concepts of TQM - Gurus of TQM
(Brief introduction) -- TQM Framework- Barriers to TQM –Benefits of TQM.
UNIT II TQM PRINCIPLES 9
Leadership - Deming Philosophy, Quality Council, Quality statements and Strategic
planningCustomer Satisfaction –Customer Perception of Quality, Feedback, Customer
complaints, Service Quality, Kano Model and Customer retention – Employee involvement –
Motivation, Empowerment, Team and Teamwork, Recognition & Reward and Performance
Appraisal-- Continuous process improvement –Juran Trilogy, PDSA cycle, 5S and Kaizen –
Supplier partnership – Partnering, Supplier selection, Supplier Rating and Relationship
development.
UNIT III TQM TOOLS & TECHNIQUES I 9
The seven traditional tools of quality - New management tools - Six-sigma Process
CapabilityBench marking - Reasons to benchmark, Benchmarking process, What to Bench Mark,
Understanding Current Performance, Planning, Studying Others, Learning from the data, Using
the findings, Pitfalls and Criticisms of Benchmarking - FMEA - Intent , Documentation, Stages:
Design FMEA and Process FMEA.
UNIT IV TQM TOOLS & TECHNIQUES II 9
Quality circles – Quality Function Deployment (QFD) - Taguchi quality loss function – TPM –
Concepts, improvement needs – Performance measures- Cost of Quality - BPR.
UNIT V QUALITY MANAGEMENT SYSTEM 9
Introduction-Benefits of ISO Registration-ISO 9000 Series of Standards-Sector-Specific
Standards - AS 9100, TS16949 and TL 9000-- ISO 9001 Requirements-Implementation-
Documentation Internal Audits-Registration-ENVIRONMENTAL MANAGEMENT SYSTEM:
Introduction—ISO 14000 Series Standards—Concepts of ISO 14001—Requirements of ISO
14001-Benefits of EMS.
TOTAL: 45 PERIODS
COURSE OUTCOMES:
CO1: Ability to apply TQM concepts in a selected enterprise.
CO2: Ability to apply TQM principles in a selected enterprise.
CO3: Ability to understand Six Sigma and apply Traditional tools, New tools, Benchmarking
and FMEA.
CO4: Ability to understand Taguchi's Quality Loss Function, Performance Measures and apply
QFD, TPM, COQ and BPR.
CO5: Ability to apply QMS and EMS in any organization.
TEXT BOOK:
1. Dale H.Besterfiled, Carol B.Michna,Glen H. Bester field,MaryB.Sacre, Hemant Urdhwareshe
and Rashmi Urdhwareshe, “Total Quality Management”, Pearson Education Asia, Revised Third
Edition, Indian Reprint, Sixth Impression,2013.
REFERENCES:
1. Joel.E. Ross, “Total Quality Management – Text and Cases”,Routledge.,2017.
2. Kiran.D.R, “Total Quality Management: Key concepts and case studies, Butterworth –
Heinemann Ltd, 2016.
3. Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford, Third
Edition,2003.
4. Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt.
Ltd.,2006 .

You might also like