Incident: 278926 / 2024 - Geeing dump error SAPSQL_ARRAY_INSERT_DUPREC

CX_SY_Open_SQL_DB
ID 002075129400002789262024
Customer 516361 - Agilent Technologies, Inc.
Installation 0020096100 - ERP / Oracle
System CP0 - nwaprc00
Component Period-end Closing (CO-OM-OPA-F)
Status In Processing by SAP
Priority Very High

Communication
08.04.2024 04:59:24 CET - Problem Description: Hadi Bin Sayeed (S0025826510)

--- Product/Function ---

No predicted product
No predicted product
User selected product: SAP ERP (Recent)
No predicted product function
User selected product function: SAP ERP > Accounting > Controlling > Internal Orders
Predicted component: CO-OM-OPA (Product Function)
Component: CO-OM-OPA-F (Support Assistant)
Product: SAP ERP (Support Assistant)
Product function: SAP ERP > Accounting > Controlling > Internal Orders (Support Assistant)

--- Support Assistant ---

Path Taken
Settlement
Dump issues

Questions Answered
Q: Please specify the details of the dump/runtime faced.
A: SAPSQL_ARRAY_INSERT_DUPREC
Q: Have you checked the SAP Notes/KBAs in the recommended help section related to your dump/runtime issue?
A: 85957

--- TagID/AreaID ---

TagID: #3
AreaID: 00109B36D6221EDBB0C0294B42C3C0E8

--- Steps to Reproduce ---

Tcode-ST22

Dump Name:SAPSQL_ARRAY_INSERT_DUPREC

*Note To SAP:
I give approval for SAP Support to use these Steps to Reproduce, while connected to my impacted non-production environments, even if the steps result in a change being
made and my approval remains valid until the issue is resolved, unless I inform SAP Support otherwise.

--- Description ---

Due to the ABAP dump error many of the business transactions are effected.

Please find the below dump analysis for your reference.

I have analyzed the dump while inserting duplicate records in the database table AUAA. The termination occurred in ABAP program/Include "SAPLKO78", FM
"K_SETTLEMENT_DOCUMENT_INSERT".

Regards,

Koteswara Rao

Ph.No.8317517026

Issue Date(UTC): 2024-07-04 03:02:39

08.04.2024 04:59:25 CET - Business Impact: Hadi Bin Sayeed (S0025826510)

Business impact category:Core business processes affected.

Workaround:No
Financial Loss:Yes, Not sure
Affected Users:150
This issue been occurred for:10 Hours

Hi Team,

Due to the ABAP dump error many of the business transactions are effected.
Please find the below dump analysis for your reference.

I have analyzed the dump while inserting duplicate records in the database table AUAA. The termination occurred in ABAP program/Include "SAPLKO78", FM
"K_SETTLEMENT_DOCUMENT_INSERT".

Regards,

Koteswara Rao

Ph.No.8317517026

08.04.2024 05:29:31 CET - Info for Customer: SAP

Your interaction with SAP Support

Channel: Call from customer

Interaction summary:

Requester name: Hadi Bin

Request: Speed up
Business Impact:

Prod system

Core business processes affected （SAP Controlling）.

Workaround:No
Financial Loss:Yes, Not sure
Affected Users:150
This issue been occurred for:10 Hours

Additional comments:NA
Contact details:

Contact name: Hadi Bin Sayeed

Contact phone: +18317517026

08.04.2024 05:39:18 CET - Info for SAP: Hadi Bin Sayeed (S0025826510)

Hi SAP team,

Please use the below link and join in the call.

Join the meeting now

08.04.2024 05:39:38 CET - Info for SAP: Vivek-Kumar Mandal (S0024627914)

Contact updated.

08.04.2024 05:51:17 CET - Info for Customer: SAP

Dear customer,

We are discussing your issue internally currently, and will contact you later after analysis.

Thanks & best regards,

SAP Support

08.04.2024 05:53:07 CET - Info for Customer: SAP

Your interaction with SAP Support

Contact name: Hadi Bin Sayeed

Channel: Call from customer

Interaction summary:

Requester name: Hadi Bin Sayeed

Request: Online meeting requests, URL is updated.

Business Impact:
Prod system issue.
Month end closing is affected, legal requirements.
Financial Loss:Yes, Not sure
Affected Users:150
This issue been occurred for:10 Hours
No workaround.

Additional comments:NA
Contact details(24*7):
Vivek-Kumar Mandal
+91-9555988850
+91-8317517026

08.04.2024 06:27:47 CET - Info for Customer: SAP

Your interaction with SAP Support

Contact name: Hadi Bin Sayeed

Channel: Call from customer

Interaction summary:

Requester name: Hadi Bin Sayeed

Request: Join the meeting ASAP

Business Impact:
Prod system issue.
Month end closing is affected, legal requirements.
Financial Loss: Yes, Not sure
Affected Users:150
This issue been occurred for:10 Hours
No workaround.

Additional comments: Meeting link:

https://nam12.safelinks.protection.outlook.com/ap/t-59584e83/?url=https%3A%2F%2Ffanyv88.com%3A443%2Fhttps%2Fteams.microsoft.com%2Fl%2Fmeetup-
join%2F19%253ameeting_NzNjNThkMTMtY2ZjOS00OTUyLTk4MmItMTA4OTdiOGUwMDdj%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%2522a9c
8b46-4206-9351-2ba12fb4a5c0%2522%252c%2522Oid%2522%253a%252264bd2c03-bc6c-4dfd-b2d2-
4c4b77c6cc0b%2522%257d&data=05%7C02%7Ckoteswara.rao%40non.agilent.com%7C943dbe1a65d4446c257508dc576ca3c9%7Ca9c0bc098b46420693512ba12fb4a5c0

Contact details(24*7):
Vivek-Kumar Mandal
+91-9555988850
+91-8317517026

Contacts

Role Name Time Zone Primary Phone Secondary Phone E-Mail

Hadi Bin Sayeed [email protected]

Reporter Centra +1-
(S0025826510) m

Vivek-Kumar Mandal vivek-

24h Contact CET +91-9555988850 +91-8317517026
(S0024627914) [email protected]

SECONDARY UTC

System Opener UTC

Attachments

File Name Description File Type File Size Created By Created On

SAPSQL_ARRAY_INSERT_ Hadi Bin Sayeed

DOCX 134.1 KB 08.04.2024 05:06:28 CET
DUPREC .docx (S0025826510)
Action Log

Changed On Changed At Changed By Action Old Value New Value

Hadi Bin Sayeed

Monday 08.04.2024 04:59:24 CET Component CO-OM-OPA
(S0025826510)

Hadi Bin Sayeed 0020751294 0000278926

04:59:24 CET Incident created
(S0025826510) 2024

Hadi Bin Sayeed

04:59:24 CET Priority changed Medium Very High
(S0025826510)

Hadi Bin Sayeed

04:59:48 CET Memo/Text changed Problem Description Problem Description
(S0025826510)

Hadi Bin Sayeed

05:00:00 CET Component CO-OM-OPA CO-OM-OPA-F
(S0025826510)

Hadi Bin Sayeed

05:00:00 CET Memo/Text changed Problem Description Problem Description
(S0025826510)

Hadi Bin Sayeed

05:02:38 CET Memo/Text changed Problem Description Problem Description
(S0025826510)

Hadi Bin Sayeed

05:05:34 CET Memo/Text changed Problem Description Problem Description
(S0025826510)

Hadi Bin Sayeed

05:06:28 CET Status Not Sent to SAP Sent to SAP
(S0025826510)

Hadi Bin Sayeed

05:06:28 CET Memo/Text changed Problem Description Problem Description
(S0025826510)

05:09:18 CET SAP Status Sent to SAP In Processing by SAP

05:29:31 CET SAP Memo/Text changed Info for Customer

Hadi Bin Sayeed

05:39:18 CET Memo/Text changed Info for SAP
(S0025826510)

Vivek-Kumar Mandal
05:39:38 CET Memo/Text changed Info for SAP
(S0024627914)

05:51:17 CET SAP Memo/Text changed Info for Customer

05:53:07 CET SAP Memo/Text changed Info for Customer

06:27:47 CET SAP Memo/Text changed Info for Customer

08.04.2024 07:29:55 CET