BCS-055

No.
of Printed Pages : 6 BCS-055
BACHELOR OF COMPUTER
APPLICATIONS (BCA) (REVISED)
Term-End Examination
June, 2022
BCS-055 : BUSINESS COMMUNICATION
Time : 2 Hours Maximum Marks : 50
Note : Answer all questions.
1. Read the following passage and answer the

questions given below it :
Relationships with colleagues is probably one of

the most difficult problems with which the
junior worker is faced. For one thing, there is
always a certain element of competition
between staff for promotion, and this can lead
to all kinds of suspicion of the motives of fellow
workers. The ambitious drive of some people
can make them very difficult to work with. It
can be very disturbing, for example, to discover
that one‟s mistakes are being relayed to the
P. T. O.
[2] BCS-055
„higher-ups‟ by colleagues who are seeking to

benefit themselves by that method.
Unfortunately, human nature being what it is,
this kind of situation does happen, and when it
is discovered, the relationships within an
organisation can be seriously impaired. This is
not an easy situation to deal with because there
is little defence against an accusation which is
justifiable. The fact that we are all prone to
error is no real defence. What irritates and
frustrates us the most is that we have been
betrayed by those with whom we work, and
once the resentment and suspicion get to work,
our „communicability‟ is lessened because we
become more guarded and less than frank with
our colleagues.
Perhaps we should look at a couple of the main

motives which make the promotion seeker what
he is.
The first motive, not unnaturally, is the desire

to earn more money. Most of us never seem to
have enough money anyway, and it is not
[3] BCS-055
unreasonable to want more. The age we live in

places a high value on the possession of money
and what it can buy, so the urge to increase our
income is very strong in most of us.
The second motive behind promotion seeking is

what we loosely called „status‟. This is closely
linked with money, of course, but is based on
the belief that the higher up the ladder we
climb, the more we receive the satisfactions of
respect and authority. We may certainly
acquire a measure of power and authority, but
respect is another matter. Respect depends
more on the nature and personality of a person
than on his position in an organisation.
It is important to recognise the efforts, even

among junior staff, to acquire both money and
status and to be aware of the kind of threat
they create to human relationships at this level.
1. (a) Suggest two difficulties that junior workers

face in their relationships with
colleagues. 2
P. T. O.
[4] BCS-055
(b) When is our „communicability‟ lessened at

the workplace and why ? 3
(c) What are the motivates that drive a

promotion seeker ? 2
(d) What does the writer mean when he says

“respect is another matter” ? 2
(e) Give a suitable title to the passage. 1
(f) Give opposites of the following words from

the passage : 4
(i) disturbing
(ii) frank
(iii) increase
(iv) strong
(g) Make sentences with the following words/
phrases from the text : 6
(i) suspicion
(ii) ambitious drive
(iii) impaired
(iv) high value
(v) status
(vi) personality
[5] BCS-055
2. There has been a fire in your office. Write a

report in about 250 words on : 10
– How it started
– Any causalties/injuries
– How it was put out
– What steps to prevent further occurrences
3. Write short notes on any two of the
following : 10
(a) Planning an event
(b) Travelling for business
(c) The importance of small talk in business
(d) Dealing with problem letters
4. Fill in the blanks with appropriate linkers in

the box : 5
but, besides, in addition,

as well, and, either, moreover
(a) ................. to shorthand, she is qualified in

bookkeeping.
(b) The new job pays a higher salary ................

being closer to home.
P. T. O.
[6] BCS-055
(c) The manager wasn‟t fair and he wasn‟t

honest .................. .
(d) He told me the reason why he left and

many more things .................... .
(e) He lost half a fortune, .............. he

managed to save his life.
5. Fill in the blanks with appropriate form of the

verbs given in brackets : 5
(a) When we ...............(read) about the Titanic,

the story was not new to me because
I ................. (see) the movie.
(b) When the Titanic ................. (leave)

England, many of the lifeboats ...............
(passive : remove).
(c) When the Titanic sank, a rescue ship

............... (come) to pick up the survivors.
BCA–055

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No.

of Printed Pages : 6 BCS-055

Time : 2 Hours Maximum Marks : 50

Note : Answer all questions.

1. Read the following passage and answer the

Relationships with colleagues is probably one of

„higher-ups‟ by colleagues who are seeking to

Perhaps we should look at a couple of the main

The first motive, not unnaturally, is the desire

unreasonable to want more. The age we live in

The second motive behind promotion seeking is

It is important to recognise the efforts, even

1. (a) Suggest two difficulties that junior workers

(b) When is our „communicability‟ lessened at

(c) What are the motivates that drive a

(d) What does the writer mean when he says

(e) Give a suitable title to the passage. 1

(f) Give opposites of the following words from

2. There has been a fire in your office. Write a

(a) Planning an event

(b) Travelling for business

(c) The importance of small talk in business

(d) Dealing with problem letters

4. Fill in the blanks with appropriate linkers in

but, besides, in addition,

(a) ................. to shorthand, she is qualified in

(b) The new job pays a higher salary ................

(c) The manager wasn‟t fair and he wasn‟t

(d) He told me the reason why he left and

(e) He lost half a fortune, .............. he

5. Fill in the blanks with appropriate form of the

(a) When we ...............(read) about the Titanic,

(b) When the Titanic ................. (leave)

(c) When the Titanic sank, a rescue ship

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