Building an AI Powered

Organization

#PeopleFirst

Karuana Gatimu
Jessie Hwang
Microsoft 365 Customer Advocacy Group
Collaborative Apps & Platforms
Redmond, WA USA
 Privacy &
Security

Reliability Inclusiveness
& Safety
Microsoft’s
Responsible AI
Principles

Fairness Accountability

Transparency

Your data is data

 Ideas Connections

Outcomes Insights
 #PeopleFirst

Ideas Connections

Outcomes Insights

User Satisfaction
 Accept that AI is here to stay.

Orchestrate your ah ha moment

Get started with governance
Transform adoption methods
 Start your data security and compliance journey

Understand your data Label your data Create a DLP policy

and leverage and label Create DLP policies and

built-in and custom Sensitive content by enabling default labels,
Information Types (SITs), trainable configuring manual labeling, through M365 apps, devices,
classifiers, and labeled content or scaling with auto-labeling and in browsers
To put #PeopleFirst we must reimagine our approach to
technology strategy, deployment and adoption.

We must put our empathy into action by

moving from usage to satisfaction.

We must architect the aha moment

 The Think-Act-Feel
framework is grounded
in decades of research
showing a whole human
understanding – including
feelings – is critical to
An aha moment is defined as “a moment of sudden insight or discovery.” business outcomes.

Both our bars matter.

We can’t achieve
Role: Business
End User User Listen & Consult / Discover & Try Manage, Support & Optimize transformation if we don’t
Onboarding Intial state "Why should I care about this new service?" "How can I get help?" first nail trust. People
Do more with Copilot; test new features
Go Do Get familiar with capabilities & requirements won’t invest time, effort,
Funnel Feeling Indifference; Curiosity; Confusion Relief; Resolution vs Frustration if not resolved
Discover help; resolve issues or money if they don’t find
Outcome Prepare for Change
transformation.

Envision / Inspire & Design Manage, Support & Optimize (con't)

"How will I use this new capability?" "How can I do more, for myself and my team?"
Hands on learning Copilot Labs Online Role Based Content Building on this framework
Curiosity & Confusion Excitement; enthusiasm; embedded use we understand that
Aha Moment - Understand Scope of Change Create new use cases; increase usage & satisfaction delivering accelerated
change is based on trust.

Fandom Identifying user emotions &

Onboard / Empower & Achieve
"When can I use this new capability?" "How can I tell my circle how cool this is?" cognitive blocks in the
Attend Rapid Learning Series Copilot Flight Crew membership context of adoption allows
Curiosity & Intrigue Accomplishment; enthusiasm; pride us to target micro-actions
Gain knowledge about Copilot Customer advocate for Copilot experiences to drive behavioral change.

This represents the

Realize \ Drive Value Customer Evangelist deconstruction of the
"How does this make my experience better? "How can I build my professional reputation with this experience?" M365 Adoption
Practice with Copilot and Friends Customer Story; Blog; Event Presence; MVP/Pro opportunities Framework into Rapid
Confidence; Anticipation Rewarded; hoepful; excited
Adoption Methods that can
Use in personal scenarios; experience change Experienced advocate for Copilot experiences
readily leverage in product
learning like Copilot Labs.
 Foundational guidance Copilot Specific Tactics

• Build the right team • Enable rapid hands-on learning

• Identify scenarios • Prioritize in product learning
• Empower peer learning • Target AI-ready scenarios
• Achieve technical readiness • Scale early adopter participation
• Create community of practice • Build prompt and natural language
skills
• Analyze feedback
• Embrace rapid feedback cycles
• Measure success

Microsoft Confidential
 Rapid adoption methods
Focus on direct end user enablement and Aha Moments using
Copilot Lab with rapid learning and feedback cycles.
Technical
Art of the readiness
Possible Workstream address You are Workstreams can support each other or be stand alone
technical deployment
Copilot Stakeholders & readiness, including here
governance, security,
journey Enablement
compliance, and
Team
management issues.
+Professional adoption engagement
For Microsoft Partners, Adoption Managers, and MVPs – long
form content to drive classic adoption approach.

Microsoft 365 Copilot represents a unique adoption opportunity to speed time to user satisfaction, creativity, and productivity by rapidly
enabling hand-on learning directly with the product. This accelerates a business user’s deeper understanding of what Copilot can deliver in their
specific scenarios creating the “aha” moment that signifies personal understanding. Copilot Lab, available both in product (via Microsoft 365
Chat) and online, provides the tool to drive this understanding in “Copilot for You” tasks to be done.

Additional support for broader team and organizational transformation of AI-ready scenarios, identified during the Art of the Possible workshop
and from direct business user feedback, can be supported with deeper adoption support and engagement.
Don't start from scratch
 Jessie Hwang
AMC Content Manager
Microsoft 365 Customer Advocacy Group
adoption.microsoft.com

• Premium and emerging

service microsites

• Content by product & role

• Event & Community

connections

• Solutions & training

• Podcast & show directory

Build your skills
learn.microsoft.com
Training by product & role
aka.ms/techcommunity
Deliver business outcomes
Generative AI capabilities
Creative Subject
Extracting Ideation Research Dialog
insights agents
Essay Comments
outlines from code

Limitless generation with

Summarizing
text
a few lines of input Semantic
search

Classifying Code Answering

Virtual text generation questions Image
Assistants Generation

Language Poem Code Writing

Translation creation refactoring assistance
Role based Scenarios by persona
scenario guidance

Utilize our role-based scenario

guidance to start the conversation
with business users about their
pain points, opportunities and
ideas.

aka.ms/Copilot/AIforAll
Champion Community Spotlights

Community Spotlight- Meet Sean McEvoy- Community Spotlight- Meet Tanya Caruana-
Business Applications Specialist at Aleron Director/Senior Digital Experience Specialist at BMO
Microsoft 365 Champion community stories
Submit your story at aka.ms/CommunitySpotlight!

We want to highlight your story in future community calls! This is your

opportunity to share with other Champions in this community. Format can be live
in the call or a pre-recorded video.

We’d love to hear:

• How you/your organization implemented Microsoft technologies
• How you lead adoption and change management in your organization
• How a Microsoft product improved your life or work culture
• Or more!
Stay up to date
 aka.ms/copilotroadmap

#ProTip: Integrate the Roadmap with Planner in your environment.

Learn how on Coffee in the Cloud - Improve your Change Management: Sync Message
Center Posts to Tasks in Teams (Tutorial)
 Microsoft
Community

Mondays at Microsoft with Karuana

and Heather

Mondays at Microsoft is a bi-weekly

show that keeps you up to date on
product announcements, events and
Microsoft big rocks!

Join the new Microsoft Community

on LinkedIn so you can joins us live
or catch the recording.

aka.ms/MSCommunityLinkedIn

#ProTip: Share with your colleagues

Manage your attention
Attention Management
A Leaders Guide
Authored by

Behavior and Senior Consultant,

Modern Work Adoption and Change
Architect Management

Available Dec, 2023

Checklist for Success
Accept AI is here to stay
Put #PeopleFirst
Architect aha moments
Don’t start from scratch
Build your skills
Deliver business outcomes
Stay up to date
Manage your attention