LTP Planning
LTP Planning
1.5.1 Globalisation
• concept of globalisation
• opportunities and threats of globalisation
for businesses.
1.5.2 The importance and growth of multinationals:
• benefits of a business becoming a multinational
• benefits to a country and/or economy where a
multinational company is located
• possible drawbacks to a country and/or economy
where a multinational is located.
1.5.3 Exchange rate calculation.
1.5.4 The impact of exchange rate changes:
• on international competitiveness
• on importers and exporters.
2– People in Business
2.3 Training
2.3.1 Importance of training to a business and workers:
• different types of training and the main purpose
o induction
o on-the-job
o off-the-job
• compliance with health and safety laws
• benefits and limitations of training.
2.2.4 Legal controls over employment and their effects:
• equal opportunities – gender, race, disability,
religion, sexual preference, age
• minimum wage laws.
2.4.1 The importance of motivation in the workplace:
• attracting employees, retaining employees,
productivity
• motivational theories of Herzberg, Maslow
and Taylor.
2.4.2 How businesses motivate employees:
• financial methods:
o remuneration
o bonus
o commission
o promotion
o fringe benefits
• non-financial methods:
o job rotation
o job enrichment
o autonomy.
3– Business finance
2 – Marketing
4.1 Market research
4.1.1 The purpose of market research:
• to identify and understand customer needs
• to identify gaps in the market
• to reduce risk
• to inform business decisions.
4.1.2 Methods of market research:
• primary research:
o survey
o questionnaire
o focus group
o observation
o test marketing
• secondary research:
o internet
o market reports
o government reports.
4.1.3 The use of data in market research:
• qualitative and quantitative data
• the role of social media in collecting market
research data
• the importance of the reliability of market
research data.
4.2 The market
4.2.1 Importance of marketing:
• satisfying customer needs
• building customer relationships
• keeping customer loyalty
• market orientation and product orientation
• market share and analysis
• niche and mass marketing.
4.2.2 Responding to changes in the market:
• changing customer needs
• changing customer/consumer spending patterns
• increased competition.
4.2.3 How businesses use market segmentation to target
customers:
• identifying market segments:
o location
o demographics
o lifestyle
o income
o age.