Module 4- Maintaining Computer systems and networks
Module 4- Maintaining Computer systems and networks
Sector:
INFORMATION AND COMMUNICATION TECHNOLOGY
Qualification:
COMPUTER HARDWARE SERVICING NC II
Unit of Competency:
MAINTAIN COMPUTER SYSTEMS AND NETWORKS
Module Title:
MAINTAINING COMPUTER SYSTEMS AND NETWORK
Installing computer
1. Install computer systems and systems and ELC724318
networks
networks
Diagnosing and
2. Diagnose and troubleshoot ELC724319
troubleshooting
computer systems
computer systems
Configuring computer
3. Configure computer systems ELC724320
systems and
and networks
networks
Maintaining ELC72432
4. Maintain computer computer systems
systems and networks 1
and networks
You may already have some of the knowledge and skills covered in
this module because you have:
been working for some time
already have completed training in this area.
Inside this module you will find the activities for you to complete
followed by relevant information sheets for each learning outcome. Each
learning outcome may have more than one learning activity.
MODULE CONTENT
ISAT Computer Hardware Date Developed: Document No.
TESDA Servicing NC II January 2014 Issued by:
QA SYS- Maintaining Com- Page 2 of
TEM Developed by: Revision #00
puter Systems and 68
RODELIO B. TINAZA
Networks
Qualification COMPUTER HARDWARE SERVICING NC II
Unit of
Maintain Computer Systems and Networks
Competency
Module Title Maintaining Computer Systems and Networks
INTRODUCTION:
This unit covers the outcomes required in maintaining computers
systems and networks.
LEARNING OUTCOMES:
1. Plan and prepare for the maintenance of computer systems and
networks.
2. Maintain computer systems
3. Maintain Network systems
4. Inspect and test configured/repaired computer system and
networks
ASSESSMENT CRITERIA:
1. Maintenance planned and prepared with OHS policies and proce-
dures.
2. The materials, tools, equipments and testing devices obtained
and checked.
3. Computer systems and networks checked, identified and main-
tained with specifications and requirements to conform with man-
ufacturers.
4. The normal functions of computer systems are checked and
tested.
5. The scheduled/periodic maintenance and cleaning are performed.
6. The repairs/replacements and sudden breakdowns responded in
accordance with established procedures.
7. The normal functions of network systems checked and tested.
8. The scheduled/periodic maintenance and cleaning performed.
9. The repairs/replacements and sudden breakdowns responded in
accordance with established procedures.
10. Computer system and network checked to ensure safe operation.
11. Final inspection and testing taken to conform with manufacturer
specifications.
12. Reports prepared and completed to company regulations.
Prerequisite: PC Operation
CONTENTS:
Plan/conduct maintenance procedures according to job require-
ments.
Safety measures are observed at all times.
Identify and diagnose faulty system.
Prepare tools and test equipments.
Identify or obtain PC specifications and schematic diagrams.
Identify or obtain Network functions and specifications
ASSESSMENT CRITERIA:
1. Maintenance planned and prepared with OHS policies and proce-
dures.
2. The materials, tools, equipments and testing devices obtained and
checked.
3. Computer systems and networks checked, identified and main-
tained with specifications and requirements to conform with manu-
facturers.
CONDITION:
Trainees/trainees must be provided with the following:
OHS guidelines and policies.
PC specifications
Network designs
Schematic Diagrams
Books/magazines
Manuals
EVALUATION METHOD:
Hands-on
Direct observation
Practical demonstration
Learning Outcome 1
Plan and Prepare for the Maintenance of Computer Systems and
Networks
Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able to
Plan and Prepare Maintenance Procedures
Introduction:
MAINTENANCE PROGRAM
DEFINITION OF TERMS
Maintenance Program- is a comprehensive list of maintenance
and its incidents. This would include all maintenance activities to be
undertaken , manpower needed, maintenance methods to be used, all
the materials and supplies needed for the maintenance and cost
involved in the maintenance.
PLAN
= PLAN
DO
= IMPLEMENT
CHECK
= ASSESS/CORRECT
ACT
= SUSTAIN
WHERE WHEN
Why Maintain?
1. General Objective:
2. Specific Objectives:
How to maintain?
Manpower
Money (Financial Resources)
Methods and System
Machines (Facilities)
Materials and Supplies
2. DO. Here in this stage the organization through the clearly iden-
tified Maintenance Program, must be able to practice the Meth-
ods and System defined in order to meet the standards (measur-
able performance levels of maintenance execution) established.
5S
Maintenance Methods
and System
Preventive Maintenance
Corrective Maintenance
Overall, the combination of standards, methods and
strategies are elements of an integrated Planted Maintenance
System.
EQUIPMENT CODE PC 1
The proper use of the training tools and equipment is the first and
foremost task in the maintenance. The proper use of tools and
equipment is a very important task of the worker in any trade. They
must be able to use them in accordance to the manufacturer’s manuals
as this would evidently extend the life of the equipment and tools.
Self-Check 4.1-1
1. T
2. F
3. T
4. T
5. T
Steps/ Procedure:
1. Prepare all your reference materials and laptop/PC
2. Fill up all items in Template.
3. Tick the schedule corresponding to each given activity.
4. Call your facilitator who will guide you and check your work after
doing this activity.
Assessment Method:
Demonstration , Performance Criteria checklist
2. Defragging
Trainer/ X
hard disk trainees
3. Removing
Trainer/
unwanted trainees x
files
Trainer/
4. Managing
trainees x
files
Trainer/
5. Scanning
trainees
computers x
for viruses
Trainer/
6. Fixing reg-
trainees
istry prob- X
lems
Trainer/
7. Cleaning in-
trainees
ternal X
parts
Trainer/
8. Cleaning
trainees
external x
parts
Performance Criteria Checklist
CRITERIA Ye
No
Did you… s
Used the template in maintenance schedule
Prepared materials and equipment
CONTENTS:
Procedures in maintaining computer systems are followed
Safety measures are observed.
Diagnose and identify faulty systems.
Run diagnostics software.
Repair or replace faulty system
Burn-in or test repaired or replaced computer system
ASSESSMENT CRITERIA:
1. The normal functions of computer systems are checked and
tested.
2. The scheduled/periodic maintenance and cleaning are per-
formed.
3. The repairs/replacements and sudden breakdowns responded in
accordance with established procedures
CONDITION:
Trainees must be provided with the following:
1. WORKPLACE LOCATION
2. EQUIPMENT
3. Tools
PC specification Chamois or rags Long nosed pliers
Schematic Diagrams Basin/ water Allen bit wrench
Gloves and goggles Diagnostics soft- Multi-tester
Masks ware’s and CDROMs Spare parts
Anti-static wrist wraps Slotted head screw-
Contact cleaners/ soap driver
or detergents Philips head screw-
Dust brush driver
EVALUATION METHOD:
1. Hands-on
2. Direct observation
3. Practical demonstration
Learning Experiences
Learning Outcome 2
MAINTAIN COMPUTER SYSTEMS
Learning Activities Special Instructions
1.Read information sheet If you have some problem on the
4.2-1 “Maintain Computer content of the information sheet don’t
Systems” hesitate to approach your facilitator.
If you feel that you are now
knowledgeable on the content of the
information sheet, you can now
perform Job Sheet provided in the
module.
2. Answer self-check 4.2-1 Compare your answer to the answer
key 4.2-1. If you got 100% correct
answer in this self-check, you can
now Perform task Sheet 4.2-1. If not
review the information sheet and go
over the self-check again.
3. Perform Job Sheet 4.2-1 Compare your task to the
“Computer System Mainte- performance checklist. If you got
nance” 100% correct answer in this task, you
can now move to the next learning
outcome. If not review the
information sheet and go over the
task again.
Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able to
Maintain Computer System
(If you’re not sure what you are deleting select the category and then
Click “View Files”)
--------------------------------------------------------------------------------
3. Click “OK”
--------------------------------------------------------------------------------
4. Click “OK”
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Select the “Screen Saver” Tab>>Change the Screen Saver Drop Menu
to your preferred screen saver
Click OK
Removing viruses from infected machines
Computer Virus
A virus can enter the system and infect it through various sources.
Some of the sources are
Removing the virus – When the virus can be easily identified and can
be removed without affecting other files, then the antivirus removes it
from the host place.
Boot viruses: These viruses infect floppy disk boot records or master
boot records in hard disks. They replace the boot record program
(which is responsible for loading the operating system in memory)
copying it elsewhere on the disk or overwriting it. Boot viruses load into
memory if the computer tries to read the disk while it is booting.
Polymorphic viruses: A virus that can encrypt its code in different ways
so that it appears differently in each infection. These viruses are more
difficult to detect.
Examples: Involuntary, Stimulate, Cascade, Phoenix, Evil, Proud, Virus
101
It doesn't make sense to back up your files to the hard disk drive inside
your computer, because if your computer were to fail, you would also
lose your backup. Instead, you should back up your files to an external
hard disk drive or removable disk drive, such as a CD. If your computer
does fail, you can then connect the external hard disk drive or use the
CDs to restore your files to your new or repaired computer. (This article
describes how to back up your files to an external hard disk drive,
which is the easiest way to do a full backup of all your files. If you
decide to use CDs, you'll need to choose which files to back up and
then manually insert and remove CDs as they are filled.)
If you decide to get an external hard disk drive, choose one that is at
least as large as the hard disk drive inside your computer. For
example, if your computer has a 100-gigabyte (GB) hard disk drive,
choose a 100-GB or larger external hard disk drive. Then connect the
external hard disk drive to your computer. Make a note of the drive
letter (such as E:, F:, or G:) assigned to your new hard disk drive.
With an external hard disk drive, you can manually back up your files,
or you can schedule automatic weekly backups.
If your computer stops responding, you will be able to restore your files
to the state they were in when you completed the backup. However,
any new files you have created and any changes you have made to
existing files since the backup occurred will not be saved unless you
back up your files again. For best results, back up your files every week
or immediately after creating important files, such as after you copy
pictures from your digital camera.
Schedule backups
If you're busy, you might not have time to manually back up your files
every week. Fortunately, you can schedule backups to occur
automatically. This takes a few minutes to set up, but once you've
done so, you'll be protected indefinitely.
11 On the Schedule tab in the Schedule Job dialog box, click the
. Schedule Task list, and then click Weekly.
12 In the Start time box, specify a time of day when your computer
. will not be used for several hours, such as 3:00 AM. In the
Schedule Task Weekly area, select the day of the week you
want to back up your files. If you are backing up files overnight,
remember to leave your computer running the night before.
13 Click the Settings tab. Select the Wake the computer to run
. this task check box.
14 Click OK.
.
You can use this feature to change the installation of Windows Installer-
based programs such as Microsoft Office XP. Windows Installer-based
programs include a Maintenance Mode option. With this option, you can
add or remove features, change the installation state of the program or
of individual components, or repair and restore the installation.
Troubleshooting
Make sure that the program that you click in the Add or Remove
Programs tool is the program that you want to remove from your
computer. Some programs may not prompt you to confirm the
removal before the program is removed from the computer.
You can only remove a program with the Add or Remove Pro-
grams tool if the program is written for Windows. If you do not
see the program that you want to remove in the Currently in-
stalled programs box, view the program documentation for in-
structions about how to remove it.
Self-Check 4.2-1
_____ Accessories
_____ Programs
3. Click “OK”
1. Start Menu
2. Programs
3. Accessories
4. System Tools
5. Scan Disk
Job Sheet 4.2-1
Steps/ Procedure:
1. Shut down computer
2. Be sure to unplug it from power source
3. Remove cables and other peripheral devices
4. Clean Inside and outside parts of the system
5. Connect cables and peripherals
6. Start the computer
7. Install/Update anti-virus program
8. Scan computer for viruses
9. Remove unnecessary programs
10. Clear Internet history and temporary files
11. Run disk cleanup
12. Run desk defragment tool
13. Perform scandisk
14. Let your trainer check your work.
Assessment Method:
Demonstration , Performance Criteria checklist
EVALUATION METHOD:
Hands-on
Direct observation
Practical demonstration
Learning Experiences
Learning Outcome 3
MAINTAIN NETWORK SYSTEMS
This guide will show the user how to set up a static IP address in
Windows XP.
By default most broadband internet service providers automatically
assign your computer a new IP address every time it boots up. This is
called a Dynamic IP address.
A static IP address assigns one permanent IP to your computer. This is
useful if you want to host a website, access your computer remotely, or
run any kind of server.
Instructions
1. If you had to shut down your computer to get to the USB port,
you can now turn on your computer. Windows detects and
installs the new hardware, and then displays a notification
informing you that the hardware has been successfully
installed.
Instructions
Opening the command shell
1. Click the Start button, then select "Run."
2. Type the following into the dialog box: "cmd.exe". Do not include
the quotes.
3. Click "OK."
Working with ipconfig
4. Type the following into the command shell: "ipconfig /all" Doing this
will give you a list of network adapters. Use the scroll bar to read
through the adapter names. Find the adapter you want to work
with.
5. Type in the following: ipconfig /release "adapter" Replace "adapter"
with the name of the adapter you want to work with. Make sure to
include the quotes around the name of the adapter.
Once you've run the release operation, the adapter will be without
any network info.
6. Run the following: ipconfig /renew "adapter" Again, replace
"adapter" with the name of the adapter you are working with. This
will tell the adapter to look for new network info.
7. Run "ipconfig /all" to confirm the adapter has picked up new net-
work info -- including a valid IP address
Fix IPconfig in XP Pro
IPconfig is a program built into the Windows XP Professional operating
system that allows users to manage their Internet protocol, or IP,
settings and perform other network-related tasks. If IPconfig begins
exhibiting strange behavior or fails to run, the program must be fixed
in order to ensure full network functionality for your computer. As
IPconfig is a fully integrated component of the hard drive, this means
reinstalling your operating system.
Instructions
Instructions
A. Modem
B. Video card
C. LAN card
D. Hub
1. D
2. A
3. B
4. D
5. B
Steps/ Procedure:
1. Start Computer
2. Change workgroup and computer name based on the servers
Workgroup.
3. Assign Static IP Address
4. Check the connectivity
Assessment Method:
Demonstration , Performance Criteria checklist
PERFORMANCE CHECKLIST
Performance Criteria
Did you… Yes No
ASSESSMENT CRITERIA:
1. Computer system and network checked to ensure safe operation.
2. Final inspection and testing taken to conform with manufacturer
specifications.
3. Reports prepared and completed to company regulations.
CONDITION:
Trainees must be provided with the following:
a. PC specification
b. Schematic Diagrams
c. Diagnostics software’s and CDROMs
d. Books/manuals/magazines
e. Tools and test equipments
i. Slotted head screwdriver
ii. Philips head screwdriver
iii. Long nosed pliers
iv. Allen bit wrench
EVALUATION METHOD:
Hands-on
Direct observation
Practical demonstration
Learning Experiences
Learning Outcome 4
Inspect And Test Configured/Repaired Computer System And Networks
INSPECTION CHECKLIST
Self-Check 4.4-1
TRUE OR FALSE: Write T if the statement is True and F if the statement
is false.
____3. The cmd command is the basic tool for testing TCP/IP
connectivity.
____4. User account is unique address assigned to a network
adapter.
1. T
2. T
3. F
4. F
5. T
Job Sheet 4.4-1
Steps/ Procedure:
1. Start Computer
2. Using the inspection checklist template check the configured
computer system and network.
3. Let your trainer check your work
Assessment Method:
Demonstration , Performance Criteria checklist
PERFORMANCE CHECKLIST
Performance Criteria
Did you… Yes No
INSTITUTIONAL EVALUATION
EVIDENCE PLAN
TRAINEES NAME
FACILATATORS
NAME
Demonstrat
Witten Test
Ways in which evidence will be collected:
Interview
[tick the column]
ion
The evidence must show that the candidate……
1. Planned and prepared Maintenance with OHS policies
X
and procedures.
2. Obtained and checked materials, tools, equipments
X
and testing devices
3. Checked, identified and maintained computer
systems and networks with specifications and X
requirements to conform with manufacturers.
4. Checked and tested the normal functions of computer
X
systems.
5. Performed the scheduled/periodic maintenance and
X
cleaning.
6. Responded the repairs/replacements and sudden
breakdowns in accordance with established X
procedures.
7. Checked and tested the normal functions of network
X
systems.
8. Performed the scheduled/periodic maintenance and
X
cleaning.
9. Checked computer system and network to ensure
X
safe operation.
10. Prepared and completed reports to company
X
regulations.
TRAINEE’S NAME
TRAINER’S NAME
QUALIFICATION COMPUTER HARDWARE SERVICING NC II
UNIT OF COMPETENCY Maintain Computer Systems and Net-
COVERED works
DATE OF EVALUATION
TIME OF EVALUATION
INSTRUCTIONS FOR DEMONSTRATION
Given the necessary materials, tools and equipment, the trainee must
be able to perform the following within four (4) hours
Maintain Computer Systems and Networks
Materials & Equipment
Observation: / to show if evidence
is demonstrated
Yes No N/A
1. Planned and prepared Maintenance with
OHS policies and procedures.
2. Obtained and checked materials, tools,
equipments and testing devices
3. Checked, identified and maintained
computer systems and networks with
specifications and requirements to
conform with manufacturers.
4. Checked and tested the normal functions of
computer systems.
5. Performed the scheduled/periodic
maintenance and cleaning.
6. Responded the repairs/replacements and
sudden breakdowns in accordance with
established procedures.
7. Checked and tested the normal functions of
network systems.
8. Performed the scheduled/periodic
maintenance and cleaning.
9. Checked computer system and network to
ensure safe operation.
10. Prepared and completed reports to
company regulations.
Duration: 1 hour
TRAINEE’S NAME
FACILITATOR’S NAME
DATE OF EVALUATION
TIME OF EVALUATION
The Performance of the Trainee in the Not
Satisfactor
following assessment methods [ Please Tick Satisfactor
y
appropriate box] y
A. Demonstration
Recommendation