CHAPTER 1

INTRODUCTION
1.1 Introduction
"Click to Eat" revolutionizes the way we satisfy our hunger cravings by providing a seamless and
convenient platform for ordering food from a wide range of restaurants and eateries. With the advent of
technology and the increasing popularity of digital services, online food ordering systems have become
an integral part of our modern lifestyle. Introducing "Click to Eat" - the ultimate online food delivery app
that brings a world of flavors right to your fingertips! With our user-friendly interface and extensive
restaurant network, satisfying your cravings has never been easier. Whether you're in the mood for a
sizzling pizza, mouthwatering sushi, or a comforting bowl of pasta, "Click to Eat" has got you covered.
Browse through a diverse range of cuisines, read real-time reviews, and place your order with just a few
taps. Enjoy the convenience of doorstep delivery, track your order in real-time, and indulge in culinary
delights from the comfort of your own home. Download "Click to Eat" today and experience a seamless
food delivery experience like never before!

In summary, “C2E”"Click to Eat" streamlines the process of food delivery, offering convenience,
choice, and efficiency to both customers and businesses. They have become an indispensable tool in the
modern food industry, catering to our cravings and revolutionizing the way we enjoy our meals.

1.2 Problem Statement:

In today's fast-paced and interconnected world, locating nearby dining options efficiently has become a
significant challenge. With an overwhelming number of apps flooding the market, none specifically cater
to the local community and visitors in Biratnagar who are in need of a reliable and comprehensive
solution for discovering nearby restaurants and their services. Existing applications lack the necessary
focus on localized information, often requiring internet connectivity and providing generic results. This
leaves users struggling to navigate through a sea of irrelevant data. As a result, individuals face
inconvenience and wasted time, hindering their ability to make informed decisions about dining choices.
Recognizing the urgency to bridge this gap, the development of the "Click to Eat" app becomes
imperative. By offering a dedicated platform tailored to the specific needs of Biratnagar, this app aims to
provide accurate and up-to-date information about nearby restaurants and their offerings. By
addressing this pressing issue, "Click to Eat" strives to revolutionize the way individuals discover and
connect with local dining establishments, ensuring a seamless and satisfying experience for all users
instantly.

1.3 Objectives:
 Streamline Food Ordering: The objective of the Click to Eat app is to provide a seamless
and efficient food ordering experience for users, allowing them to browse menus,
customize orders, and place their desired items in a hassle-free manner.
  Enhance Restaurant Discovery: The app aims to help users discover a wide range of
restaurants in their vicinity, presenting them with various options based on their
preferences, such as cuisine type, ratings, and reviews.
 Enable Convenient Payment Options: Click to Eat app strives to offer users multiple
secure and convenient payment options, including credit/debit cards, mobile wallets,
and cash on delivery, ensuring a smooth and seamless transaction process.
 Ensure Real-Time Order Tracking: One of the objectives of the app is to provide users
with real-time updates on their orders, allowing them to track the progress of their
delivery or pickup and stay informed about the estimated arrival time.
 Facilitate User Feedback and Ratings: The app encourages users to provide feedback
and ratings for the restaurants and their food quality, enabling a transparent and
trustworthy environment for both users and restaurant owners. This objective helps
users make informed decisions while encouraging continuous improvement for the
restaurants.

1.4 Scope and Limitations:

1.4.1 Scope:
This application will have the widest range of scope. Some of them are listed as follows:

 The app will have a wide-ranging database of restaurants, encompassing various cuisines and
dining preferences to offer users an extensive selection.
 Utilizing GPS technology, the app will provide accurate and real-time information about nearby
dining options, helping users find restaurants in their vicinity quickly.
 Each restaurant listing will include comprehensive details such as menu, prices, operating hours,
ratings, reviews, and special offers, empowering users to make informed choices.
 The app will facilitate a user-friendly interface that allows users to browse menus, customize
orders, add special instructions, and make payments conveniently, ensuring a hassle-free
ordering experience.
 The app will integrate with partner restaurants to provide options for both doorstep delivery
and pickup, catering to different user preferences. The app will employ algorithms to learn
users' preferences over time, providing personalized recommendations based on their previous
orders and ratings.
 The app will support various payment methods, including credit/debit cards, digital wallets, and
cash on delivery, to enhance user convenience.
 Loyalty Programs and Discounts: The app may incorporate loyalty programs or discount offers to
incentivize users to choose "Click to Eat" and foster customer loyalty.
 By encompassing these features, the "Click to Eat" app aims to transform the way users
discover, order, and enjoy food, enhancing convenience, choice, and satisfaction in the online
food delivery experience.

1.4.2 Limitation:
This application is not free of limitations. Some of them are listed as follows:

 Limited Geographic Coverage: Initially, the app may have limited coverage in terms of
geographic areas, focusing primarily on Biratnagar. Users outside of this area may not have
access to the app's services.
 Restaurant Availability: The app's restaurant network may not include all dining establishments
in the covered area. Some local or niche restaurants may not be listed, limiting the variety of
choices available to users.
 Connectivity Dependency: The app requires a stable internet connection for users to access
restaurant information, browse menus, and place orders. In areas with poor network coverage
or during internet outages, users may face difficulties in utilizing the app.
 Technical Compatibility: The app may have compatibility limitations with certain devices or
operating systems, restricting access for users who do not meet the required technical
specifications.
 Order Accuracy and Timeliness: While efforts will be made to ensure accurate and timely order
processing, unforeseen circumstances such as high demand, traffic, or restaurant capacity
limitations may result in delayed deliveries or order discrepancies.
 Pricing and Availability: Prices, menu items, and availability of dishes listed on the app may not
always be up to date. Users may encounter situations where certain items are unavailable or
pricing discrepancies occur.
 Data Security: While efforts will be made to ensure data security, there is always a risk of data
breaches or unauthorized access to personal information. Users should exercise caution when
providing sensitive data through the app.
 User Adoption and Awareness: The success and usefulness of the app depend on user adoption
and awareness. It may take time for the app to gain traction and for users to become familiar
with its features and benefits.
 Efforts will be made to mitigate these limitations and improve the app's functionality and user
experience over time. Regular updates and user feedback will be crucial in addressing these
challenges and enhancing the overall performance of the "Click to Eat" app.

1.5 Report Organization:

On completion of our project development, we have documented the milestones and the final
document report has been organized under the following chapters:
Chapter 1: Introduction
Chapter 2: Requirement Analysis and Feasibility Analysis
Chapter 3: System Design
Chapter 4: Implementation and Testing
Chapter 5: Maintenance and Support
Chapter 6: Conclusion and Recommendation
First chapter consists of a brief introduction about our project title giving a broad idea about the
idea behind our project and a problem definition. It also consists of the objectives, scope,
limitation regarding the project.
Second chapter consists of a literature review giving a short description about the papers and
articles that we have gone through. It also consists of the use case diagram defining the
functional requirements of the system, a feasibility analysis describing the economical, technical
and operational feasibility of the system and a Gantt chart describing the time that was taken to
achieve the different tasks.
Third chapter describes the details of the system through the interface design, input output design
and process design. It also includes System Interface Diagram and Flowchart.
Fourth chapter contains the information about the implementation tools used, different types of
testing done and test cases used to test the developed system.
Fifth chapter consists of the description of the strategies that can be used to provide maintenance
and support for the software that can be used after the system has been implemented. Sixth
chapter consists of the summary of the entire project and report and the things that we learnt on
the completion of the project.
 CHAPTER 2
REQUIREMENT ANALYSIS & FEASIBILITY ANALYSIS
2.1 Background Study
In the background study, an analysis of the online food delivery industry will be conducted to
identify current market dynamics, customer preferences, and emerging trends. This will involve studying
market reports, industry publications, and conducting surveys to gather insights into user behavior and
expectations.

Competitor analysis will be carried out to evaluate existing online food delivery platforms,
examining their features, strengths, weaknesses, and user feedback. This analysis will identify
opportunities for differentiation and improvement in the "Click to Eat" app to gain a competitive edge.

Additionally, technological advancements, such as GPS integration, secure payment gateways,

and user-friendly interfaces, will be explored to ensure the "Click to Eat" app incorporates the latest
innovations and provides a seamless user experience.

The background study will serve as a foundation for understanding the market landscape,
customer expectations, and technological possibilities. It will guide the development and positioning of
the "Click to Eat" app as a leading online food delivery platform, tailored to meet the specific needs of
the target audience and provide a superior user experience.

2.2 Literature Review:

Review of related literature is the theory which the researchers use to explain the existence of
research problems and can be taken from various books, journals, reports, etc. The android applications
similar to our Locate Restaurant application are as follows:

1. EAT AND BE COOL: EBC Introducing EBC (Eat and Be Cool): a groundbreaking mobile
application developed by the project team of Mahendra Morang, designed to simplify the process of
finding and exploring restaurants in the vibrant city of Biratnagar. EBC is a location-based service app
that effortlessly connects users with nearby dining options. With its sleek and user-friendly interface,
EBC provides a seamless experience for users to discover information about restaurant locations and
services. The app incorporates a simple GUI, making it easy for users to find details about the location
and services offered by each restaurant. Moreover, EBC offers offline access to local area information,
providing descriptions and maps even without an internet connection. In this app, users can switch
between online and offline modes. The offline mode offers a comprehensive range of information and
maps, while the online mode enables users to search and find locations nearby, complete with route
directions using Google Maps. EBC aims to fulfill the need for a dedicated restaurant finder app in
Biratnagar, catering to both local residents and tourists. By leveraging the power of mobile and
handheld devices, EBC ensures users can easily locate nearby restaurants in an unfamiliar place or
crowded environment. With the advent of technology and the dominance of mobile applications, EBC
emerges as a valuable tool for locals and visitors alike. It stands out from other apps in the Google Store
with its commitment to disseminating local information and providing a holistic experience for users
seeking nearby restaurants. Experience the ultimate dining convenience with EBC (Eat and Be Cool),
your go-to app for discovering, exploring, and enjoying the best dining experiences Biratnagar has to
offer.

2. BIRAT-EAT: Introducing Birat Eat: Your Gateway to Ordering Food for Your Loved Ones.Birat
Eat is an innovative mobile application designed to make ordering food for your loved ones a breeze.
Whether you want to surprise a family member, treat a friend, or send a delicious meal to a special
someone, Birat Eat is here to help. With Birat Eat, you can easily browse through a wide range of partner
restaurants and select the perfect meal for your loved ones. Our app offers a user-friendly interface that
makes the ordering process seamless and convenient. Want to customize the order? No problem! Birat
Eat allows you to personalize the meal according to individual preferences, ensuring a truly delightful
experience for your loved ones. To add a personal touch, you can include special instructions or
messages to accompany the meal. Whether it's a birthday, anniversary, or just a simple gesture of love,
Birat Eat helps you make every occasion memorable. Rest assured, the app provides secure payment
options to guarantee a safe transaction. You can track the delivery in real-time, ensuring that your loved
ones receive their food right on time. Birat Eat is committed to providing excellent customer service. If
you have any queries or need assistance, our dedicated support team is just a tap away "Download Birat
Eat today" and unlock a world of culinary delights, allowing you to order food for your loved ones with
ease and convenience. Show them you care through the joy of delicious food delivered right to their
doorstep.

Merits:
 WIDE RANGE OF DINING OPTIONS : The "Click to Eat" app offers users access to an extensive
network of restaurants, providing a diverse range of cuisines and dining choices to cater to
various preferences and dietary needs.
  CONVENIENT AND USER-FRIENDLY INTERFACE: The app features a user-friendly interface that
allows for seamless navigation, effortless browsing of menus, and easy customization of orders.
This ensures a smooth and hassle-free ordering process.
 REAL-TIME ORDER TRACKING: Users can track their orders in real-time through the app,
providing transparency and peace of mind. They can stay updated on the progress of their
orders, estimated delivery times, and any changes or updates from the restaurant or delivery
personnel.
 SECURE AND MULTIPLE PAYMENT OPTIONS: The app integrates secure payment gateways,
allowing users to make payments conveniently through various methods such as credit/debit
cards, digital wallets, or cash on delivery. This provides flexibility and convenience to users.
 RATING AND REVIEWS: Users can rely on ratings and reviews from other customers to make
informed decisions about their dining choices. This feature helps users discover popular
restaurants, read authentic feedback, and select the best dining experiences.
 PERSONALIZED RECCOMENDATIONS: The app utilizes advanced algorithms to learn users'
preferences over time and provide personalized recommendations based on their order history
and ratings. This enhances the user experience by offering tailored suggestions.
 EFFICIENT DELIVERY AND PICKUP OPTIONS: The app facilitates both doorstep delivery and
pickup options from restaurants, providing users with flexibility and convenience based on their
preferences and location. TRAVEL READY to help you reserve restaurants in the United States,
Canada, Mexico, United Kingdom, Ireland, Germany, Australia, Japan, and more.

3. Hotel Finder:-Introducing Hotel Finder: Your Ultimate Accommodation Companion hotel

Finder is a powerful mobile application designed to simplify the process of finding hotels in your desired
location. Whether you're planning a vacation, a business trip, or a spontaneous getaway, Hotel Finder
has got you covered.

With Hotel Finder, you can effortlessly discover hotels nearby or input a specific address or zip code to
refine your search. Our app provides a convenient and user-friendly interface that ensures a seamless
experience from start to finish. Whether you're in the USA, UK, Canada, or any other part of the world,
Hotel Finder works globally, allowing you to find accommodations wherever your adventures take you.
You'll have access to valuable information about hotels, including their opening hours, reviews, contact
numbers, and available room options. Hotel Finder goes beyond just finding hotels; it can also assist you
in locating other essential services like meal takeaways, cafes, pubs, nightclubs, grocery stores, taxis,
and gas stations. Utilizing your GPS location, the "Hotels Near Me" feature provides a list of hotels that
suit your preferences. In case you don't see any results, make sure your location services are enabled.
Alternatively, you can enter your address in the search bar for a targeted search. Experience the
convenience and reliability of Hotel Finder. Download the app today and embark on a stress-free
journey in finding the perfect hotel accommodations for your next trip.ox.

4. GEO -Sigma Locate:- Introducing Geo-Sigma Locate: Your Trusted Path Tracing Companion Geo-
Sigma Locate is a cutting-edge tool that empowers you to effortlessly trace your path as you explore
different locations. With this app at your fingertips, you can wander with confidence, knowing that
finding your way back to your original location is just a tap away. Simply add your current location and
starting point, and later retrace your steps to navigate your way back from any place. But Geo-Sigma
Locate offers much more than just path tracing. It is a comprehensive local search application designed
to cater to your needs. Whether you're in Nepal or anywhere else, Geo-Sigma Locate enables you to
easily find essential services such as hospitals, ATMs, banks, petrol pumps, and more. From urgent
medical assistance to financial services or refueling, Geo-Sigma Locate has got you covered. Experience
the peace of mind that comes with having Geo-Sigma Locate as your companion. Download the app
today and embark on your journeys, knowing that finding your way back or locating essential services is
just a few taps away. Discover the world with confidence using Geo-Sigma Locate.. [4]

5. My Neighborhood :-Introducing My Neighborhood: Your Ultimate Neighborhood Companion

My Neighbour App is a revolutionary tool designed to enhance your experience within your
neighborhood. With this powerful app, you can easily discover a wide range of places and services in
your local area. Whether you're looking for nearby restaurants, grocery stores, parks, schools, or other
amenities, My Neighbour App has got you covered. Using advanced location-based technology, My
Neighbour App provides you with an extensive list of places of interest tailored to your neighborhood.

Discover hidden gems, explore new dining options, and find convenient services all within your vicinity.
With detailed information for each place, including ratings, reviews, contact details, and operating
hours, My Neighbour App ensures that you have all the information you need at your fingertips. Plan
your day, make informed decisions, and enjoy everything your neighborhood has to offer. Stay
connected with your neighbors and community through the interactive features of My Neighbour App.

Discover local events, promotions, and news updates, and easily connect with fellow residents to foster
a sense of belonging and community engagement. My Neighbour App is designed with a user-friendly
interface, making navigation seamless and intuitive. Stay informed and explore your neighborhood with
ease using this reliable and convenient app. Experience the convenience and connectedness of My
neighbour App. Download it today and unlock the full potential of your neighborhood, creating
meaningful connections and discovering the best of what your local area has to offer.

Key Features of My Neighborhood are:

 Discover Your Neighborhood: My Neighbhor App is your go-to tool for uncovering the hidden
gems and essential services in your local area. Explore your neighborhood with ease and find
exciting places to visit, shop, dine, and more.
 Tailored to Your Needs: With advanced location-based technology, My Neighbour App provides
personalized recommendations based on your specific neighborhood. Whether you're looking
for a cozy café, a nearby park, or a convenient grocery store, the app has got you covered.
 Detailed Information at Your Fingertips: Get access to comprehensive details for each place,
including ratings, reviews, contact information, and operating hours. Make informed decisions
and discover new favorites within your community.
 Stay Connected with Your Community: My Neighbour App keeps you connected with your
neighbors and local community. Stay updated on upcoming events, promotions, and news.
Connect with fellow residents to foster a sense of belonging and enhance community
engagement
 User-Friendly Interface: Navigating through My Neighbour App is a breeze. Its intuitive interface
ensures a seamless and enjoyable user experience, allowing you to effortlessly explore your
neighborhood and discover all that it has to offer.
  Unlock the Potential of Your Neighborhood: Download My Neighbour App today and unlock the
full potential of your neighborhood. Seamlessly connect with local businesses, find exciting
activities, and build meaningful connections with those around you.

6.Way-Guide Nepal: Introducing WayGuide Nepal: Your Offline Travel Companion for Kathmandu
WayGuide Nepal is a remarkable mobile application that revolutionizes the way you navigate and travel
within Kathmandu, Nepal. This innovative app empowers users to effortlessly find the most efficient
routes, calculate distances, determine costs, and access a comprehensive list of stations—all without the
need for an internet connection.

Key Features:
1. Offline Route Guidance: Experience the freedom of exploring Kathmandu's public transportation
system without relying on internet data. WayGuide Nepal provides reliable and up-to-date offline route
information, ensuring you always have access to the best possible travel options.

2. Fare, Distance, and Station Details: Gain valuable insights about your selected route, including fare
prices, distance measurements, and a comprehensive list of stations. Make informed decisions and plan
your journey effectively.

3. User-Contributed Routes: WayGuide Nepal encourages community participation. If you come across
missing routes, you have the opportunity to contribute by adding them. Our dedicated team will verify
and update the information, making it available for everyone.

4. Additional Helpful Modules: WayGuide Nepal goes beyond route guidance. Explore additional
features such as nearby places (internet required) to discover exciting destinations, a discount calculator
catering to students and senior citizens, and a comprehensive directory of emergency numbers for
added convenience and safety.

5. Feedback and Continuous Improvement: Your feedback is invaluable to us. Share your suggestions
and ideas to help us enhance and optimize WayGuide Nepal, ensuring it remains a valuable and user-
friendly travel companion.

6. Spread the Word: If you find WayGuide Nepal valuable and beneficial, don't forget to share it with
your friends and loved ones. Help them navigate Kathmandu with ease and convenience, just like you.
WayGuide Nepal is your ultimate tool for seamless and efficient travel within Kathmandu. Download the
app now and unlock the power of offline navigation, enabling you to explore the city with confidence
and convenience.

2.3 Requirement Analysis

Requirement collection plays a key role. Requirements collection is not only important
for the project, but it is also important for the project management function. For the project,
 understanding what the project will eventually deliver is critical for its success. Through
requirements, the project management can determine the end deliveries of the project and how
the end deliveries should address client’s specific requirements. Requirements are basically two
types.

They are functional requirements and non-functional requirements.

2.3.1 Functional Requirements .

Functional Requirements of Click to Eat App:
1. User Registration: The app should provide a seamless user registration process,
allowing users to create accounts using their email or social media credentials.

2. User Authentication: Implement secure authentication methods, such as password-

based or two-factor authentication, to ensure only authorized users can access the app.
Restaurant Listing: The app should include a comprehensive database of restaurants, displaying
essential information such as names, locations, cuisines, and operating hours. Menu Display:
Restaurants should be able to showcase their menus within the app, including detailed
descriptions, pricing, and any special offers or discounts.

3.Search and Filters: Users should have the ability to search for restaurants based on
location, cuisine, ratings, and other filters to easily find their desired dining options. Ordering
System: Provide a user-friendly interface for users to browse restaurant menus, select items,
and add them to the cart. The app should support customizations, such as selecting toppings or
specifying dietary preferences.

4.Cart Management: Users should be able to view their selected items, modify
quantities, remove items, and proceed to checkout for payment. Payment Integration: Integrate
secure payment gateways to facilitate seamless and secure transactions, supporting various
payment methods such as credit/debit cards, mobile wallets, or cash on delivery. Order

5.Tracking: Users should be able to track the status of their orders in real-time, including
confirmation, preparation, and delivery stages. Notifications should be sent to keep users
informed about their order progress.

6.Ratings and Reviews: Allow users to rate and provide reviews for restaurants and
their food quality, contributing to an overall rating system that helps other users make informed
decisions.

7.Delivery Options: Provide users with the choice of delivery or pickup, allowing them
to select their preferred option and specify delivery addresses or pickup locations.

8.Order History: Maintain a record of users' order history within the app, allowing them
to view previous orders, reorder items, or track their spending.

8. Notifications and Alerts: Send push notifications to users to provide updates on order
status, special promotions, or new restaurant additions to the app.
 9. Customer Support: Integrate a customer support feature, such as an in-app
messaging system or helpline, to address user queries, concerns, or complaints in a timely and
efficient manner.

10.App Administration: Provide a secure admin panel to manage restaurants, menus,

user data, orders, and payments. Admins should have the ability to add, edit, or remove
restaurants, as well as monitor and analyze app performance It's essential to conduct a detailed
analysis of specific functional requirements based on the target market, user expectations, and
business objectives to ensure the successful development and deployment of the Click to Eat
app.

Use Case Diagram

A use case diagram represents the interactions between users (actors) and the system
(Click to Eat App) to achieve specific goals. Here is a simplified user case diagram for the "Click to
Eat App": The boundary, which defines the system interest. The actors, usually individuals
involved with the system defined according to the roles. The use case, which specific roles are
played by actors within and around the system. The relationship between and among the actors
and use case.

Fig 1- Use case Diagram For Online Food Delivery App

Non-Functional Requirements;
Non-Functional Requirements of a Food Ordering System:

1. Performance: The system should be highly responsive and capable of handling a large
number of concurrent users, ensuring fast and efficient processing of orders and minimizing any
delays or latency issues.

2. Reliability: The system should be reliable and available to users at all times. It should have
backup mechanisms in place to ensure data integrity and minimize the risk of system failures or
downtime.

3. Security: The system should prioritize the security of user data and transactions. It should
implement secure communication protocols, encryption methods, and robust authentication
mechanisms to protect sensitive information and prevent unauthorized access.

4.User Experience: 4. The system should provide a user-friendly and intuitive interface, allowing
users to easily navigate through menus, customize orders, and complete transactions with
minimal effort. It should offer clear instructions and error handling to enhance the overall user
experience.

5. Scalability: The system should be designed to handle increased user demands and
accommodate future growth. It should be scalable to handle a growing user base, additional
restaurants, and increased order volumes without compromising performance.

6. Compatibility: The system should be compatible with different devices and operating
systems, ensuring that users can access and use the platform on their preferred devices, such as
smartphones, tablets, or desktop computers.

7. Integration: The system should seamlessly integrate with external services, such as payment
gateways, delivery tracking systems, and customer support platforms. This integration enhances
the system's functionality and provides a comprehensive user experience.

8. Data Privacy and Compliance: The system should adhere to data privacy regulations, such as
GDPR or CCPA, and follow industry best practices for handling user data. It should provide users
with clear information about data collection, storage, and usage, and obtain their consent as
required.

9. Reporting and Analytics: The system should have reporting and analytics capabilities to
generate insights on order trends, customer preferences, and restaurant performance. This data
can be used for decision-making, improving operations, and enhancing the overall service
quality.

10. Documentation and Support: The system should provide comprehensive documentation
and user guides for users, including FAQs and troubleshooting information. Additionally, it
should offer timely and efficient customer support channels to address any user queries or
concerns.
These non-functional requirements are crucial for the successful implementation and operation
of a food ordering system, ensuring high performance, security, user satisfaction, and
compliance with industry standards.

2.4 Feasibility Analysis

Feasibility analysis is an evaluation process conducted to assess the
practicality and viability of a proposed project or initiative. It involves
examining various aspects such as technical, economic, operational,
legal, and scheduling factors to determine if the project can be
successfully implemented and achieve its desired objectives. The
analysis helps stakeholders identify potential risks, challenges, and
opportunities associated with the project and make informed decisions
about its feasibility. The main purpose of feasibility analysis is to
determine whether a project is worth pursuing, considering its
potential benefits, costs, resources required, and overall impact on the
organization or stakeholders involved.

Feasibility studies include:

2.4.1 Technical feasibility;
The technical feasibility of the Click to Eat food ordering app involves
assessing its practicality from a technical standpoint. Key considerations
include:

1. App Development: Evaluating the availability of development resources and

expertise to build the app using appropriate technologies, programming languages, and
frameworks.
2. Platform Compatibility: Ensuring the app can be developed and deployed on
multiple platforms, such as iOS and Android, considering differences in hardware
specifications and operating systems.
 3. API Integration: Assessing the feasibility of integrating with external systems
and APIs, such as payment gateways, restaurant databases, and location services, to
provide seamless functionality.
4. Scalability: Evaluating whether the app's architecture and infrastructure can
handle a growing user base and increasing order volumes without significant
performance degradation.
5. Database Management: Assessing the feasibility of efficiently storing and
retrieving large amounts of data, including menus, restaurant information, user profiles,
and order history.
6. Security Measures: Ensuring the implementation of robust security measures
to protect user data, including encryption, secure authentication, and adherence to
privacy regulations.
7. Performance Optimization: Analyzing the app's performance requirements,
such as response time, loading speed, and efficient data retrieval, to provide a smooth
and responsive user experience.
8. Offline Functionality: Assessing the feasibility of providing offline capabilities,
such as offline menu browsing or order history access, to accommodate users in areas
with limited or no internet connectivity.
9. Push Notifications: Evaluating the feasibility of implementing push
notification functionality to notify users about order updates, offers, promotions, or
important app-related information.

By conducting a thorough technical feasibility analysis, the Click to Eat app

development team can determine if the proposed features and functionalities can be
implemented effectively, ensuring a reliable, scalable, and user-friendly food ordering
platform.
 Table 2:- Customer – System Working Mechanism

2.4.2 Operational feasibility

Operational feasibility refers to the assessment of whether a proposed food ordering
app, such as Click to Eat, can be effectively integrated into existing operational processes and
systems. It involves evaluating the app's compatibility with the organization's infrastructure,
resources, and operations. Key considerations for operational feasibility analysis include:

1. User Adoption: Assessing the willingness of users, both customers and restaurants, to
embrace and adopt the new app as part of their daily operations.

2. Training and Support: Evaluating the feasibility of providing sufficient training and
support to users to ensure they can effectively navigate and utilize the app's features.

3. Process Integration: Analyzing how well the app can integrate with existing
processes, such as order management, inventory management, and delivery logistics, to ensure
smooth operations and minimize disruptions.

4. Resource Allocation: Assessing the availability of the necessary resources, including

staff, equipment, and infrastructure, to support the implementation and ongoing use of the app.

5. Vendor Collaboration: Evaluating the willingness and capacity of partner restaurants

to collaborate and effectively interact with the app, including menu updates, order
management, and customer service.
 6. Scalability: Determining whether the app's operational infrastructure can scale to
accommodate increased user demand, additional restaurants, and expanding service areas
without significant operational issues.

7. Legal and Regulatory Compliance: Ensuring that the app complies with relevant legal
and regulatory requirements, such as food safety regulations, data privacy laws, and financial
transaction regulations.

8. Continuous Improvement: Assessing the feasibility of incorporating feedback and

suggestions from users and stakeholders to continuously improve the app's operational
efficiency, user experience, and feature enhancements.

By conducting an operational feasibility analysis, organizations can assess the app's

readiness for implementation, identify potential operational challenges, and develop strategies
to ensure the smooth integration and ongoing success of the Click to Eat app within existing
operational frameworks.

Table 1:- Gantt Chart For Online Food Delivery System.

2.5 Structuring System Requirements

Structuring system and database requirements concentrates on the definition, structure
and relationships within data. The characteristics of data captured during data modeling are
 crucial in the design of databases, programs, computer screens and printed reports. This
information is essential in ensuring data integrity in an information system.

2.5.1 Data Modeling:

Data modeling involves defining and analyzing the data requirements necessary to
support the organization's business processes within the information systems. It focuses on
creating a data model that represents the logical organization of data, without getting into the
technical details of storage, creation, or manipulation. This allows for a clear understanding of
the data's structure and relationships, enabling effective analysis and alignment with business
needs. By separating the technical complexities, data modeling allows stakeholders to
concentrate on the business aspects and make informed decisions based on the logical
representation of data.

ER Diagram:
An ER (Entity-Relationship) diagram is a visual representation that depicts the entities,
attributes, and relationships between entities in a database. It is commonly used in
database design to model the structure of a database system

Figure 2:- ER diagram On Online Food Delivery System

Class Diagram:
 Class Diagrams are essential tools for data modeling in Object-Oriented Programming
(OOP). They provide a visual representation of a system's structure, depicting classes, their
attributes, methods (or operations), and the relationships between objects. Class Diagrams
effectively illustrate the blueprint of a system, enabling developers to understand how classes
interact and collaborate. This diagram acts as a roadmap for system design, showcasing the
hierarchy, associations, and dependencies among classes. By capturing the essence of the
system's architecture, a Class Diagram offers insights into code organization, data flow, and
system behavior. It serves as a valuable reference for developers, helping them create efficient,
scalable, and maintainable OOP systems.

Fig :- Class Activity Diagram Of Online Food Delivery System.

2.5.2 Process Modeling:
Process model is a representation of reality that can be built for existing
systems as a way to better understand those systems or for proposed
systems as a way to document business requirement or technical designs.
In other words, we can explain it as the process that represents how a
system needs to operate. In other words, graphical representation of the
processes that capture, manipulate, store and distribute data between a
system and its environment among system components is known as
process modeling.

Fig:- Activity Diagram

 CHAPTER 3
SYSTEM DESIGN
3.1 System Design
This document contains the overall design of the system. The design of the system
needs to cover all the effective measures so that to provide user the friendly environment for
processing the task, as well to transform the transaction done as the real time processing.
System architecture carries the structure and behavior of the system. Locate Restaurant
application carries out the 3-tier architectural system defined as follows:

Application: Application layer handles all the business logic and data processing before
storing data and viewing data, searching particular restaurant.
Database: A database is a collection of information that is organized so that it can be easily
accessed, managed and updated. The online data is fetched from firebase firestore database
called noSQL within the Google map.

3.1.1 Interface Design

The overall structure of the application is relatively simple as shown in the following diagram.
The numbers in the diagram provide a reference to the individual screens described in this
report.
1. User Interface:
- User Registration and Login: Provide a seamless registration and login process for
users to create and access their accounts.
- Search and Browse: Allow users to search and browse restaurants based on location,
cuisine, ratings, and other filters.
 - Menu Display: Display restaurant menus with item details, prices, and customizable
options.
- Cart Management: Enable users to add/remove items to/from their cart, customize
orders, and view order summary.
- Order Placement: Provide a user-friendly interface for users to place orders, select
delivery/pickup options, and specify special instructions.
- Payment Integration: Integrate secure payment gateways to facilitate online
transactions.

2. Restaurant Management:
- Registration and Onboarding: Allow restaurants to register and onboard their
establishments by providing necessary details and documentation.
- Menu Management: Enable restaurants to manage their menus, including adding/updating
items, prices, descriptions, and images.

- Order Notification: Provide real-time order notifications to restaurants, ensuring they are
promptly informed about incoming orders.

- Order Status Management: Allow restaurants to update order status, such as order
confirmation, preparation, and delivery progress.

- Restaurant Analytics: Provide insights and reports to restaurants regarding order volume,
popular items, customer reviews, and ratings.

3. Delivery Management:
- Delivery Staff Management: Administer a pool of delivery staff, including registration,
onboarding, and assigning orders for delivery.

- Order Assignment: Automatically assign orders to available delivery staff based on proximity,
workload, and order priority.

- Real-time Tracking: Integrate GPS tracking to enable users and restaurants to track the real-
time location of the assigned delivery staff.

- Delivery Updates: Provide notifications to users and restaurants about the status of the delivery,
including estimated time of arrival and delays if any.

4. Admin Dashboard:
- User and Restaurant Management: Allow the admin to manage user accounts, including user
verification, account suspension, and customer support.
- Restaurant Verification: Verify the authenticity and compliance of registered restaurants,
ensuring the quality and safety of the platform.
- Reporting and Analytics: Provide data analytics and reports to monitor app performance, user
behavior, order trends, and revenue generation.
- Content Management: Enable the admin to manage app content, including banners,
promotions, featured restaurants, and notifications.

5. Integration and Scalability:

- API Integration: Integrate with third-party services such as payment gateways, mapping
services, and customer support tools.
- Scalable Architecture: Design the system to handle increasing user traffic, order volumes,
and expand to multiple locations if required.
- Security and Privacy: Implement robust security measures to protect user data, transactions,
and comply with data privacy regulations.

The system design for an online food delivery app encompasses various components,
including user interface, restaurant management, delivery management, admin dashboard,
integration, scalability, and security. Each component plays a crucial role in providing a
seamless and efficient user experience while ensuring effective management of orders,
deliveries, and restaurant operations.
The user interface (UI) serves as the visual and interactive gateway through which users
interact with a software application or system. It encompasses the graphical elements, screens,
buttons, forms, and menus that users encounter during their interaction. The UI's core objectives
are to deliver an aesthetically pleasing design, facilitate effortless navigation and interaction,
present information clearly, provide real-time feedback, and incorporate user-friendly features.
By adhering to usability principles and considering factors such as simplicity, consistency,
efficiency, and accessibility, a well-designed UI strives to create an immersive and seamless user
experience that empowers users to accomplish their tasks with ease and satisfaction.
User Interface Online Food Delivery System
3.1.2 Process Design:
Flowchart:
 CHAPTER 4
IMPLEMENTATION
4.1 Tools Used:
 Implementing an online food delivery system typically involves using a
combination of tools and technologies to develop and deploy the application. Here
are some commonly used tools:

1. Programming Languages:
- Backend Development: Languages such as Python, Java, Ruby, or
Node.js are commonly used to develop the server-side logic of the application.
- Frontend Development: HTML, CSS, and JavaScript frameworks like
React, Angular, or Vue.js are used to create the user interface.
2. Web Development Frameworks:
- Backend: Frameworks like Django (Python), Spring Boot (Java), Ruby
on Rails, or Express.js (Node.js) provide a structured approach to develop the
application's backend components.
- Frontend: Frameworks such as React, Angular, or Vue.js offer reusable
components, state management, and routing for efficient frontend development.

3. Database Management Systems:

- Relational Databases: MySQL, PostgreSQL, or Oracle are commonly
used for storing structured data related to users, restaurants, orders, and menus.
- NoSQL Databases: MongoDB, Firebase, or Couchbase may be used for
flexible and scalable storage of unstructured or semi-structured data.

4. Payment Gateway Integration:

- Popular payment gateways like Stripe, PayPal, or Braintree are often
integrated to facilitate secure online payments.

5. Cloud Services:
- Infrastructure: Cloud platforms like Amazon Web Services (AWS),
Google Cloud Platform (GCP), or Microsoft Azure provide scalable infrastructure
and services required for hosting the application.
- Storage: Services like Amazon S3 or Google Cloud Storage are used for
storing and retrieving media files such as restaurant images or food item pictures.
- Serverless Computing: Serverless platforms like AWS Lambda or
Google Cloud Functions can be utilized to run application logic without managing
server infrastructure.
 Table 3: User Acceptance Testing

6. API Integration:
- Maps and Location Services: APIs from Google Maps, Mapbox, or
OpenStreetMap are integrated to provide location-based services, such as
restaurant search and delivery tracking.
- SMS and Notifications: APIs like Twilio or Firebase Cloud Messaging
(FCM) enable sending SMS notifications or push notifications to users and
delivery staff.

7. Development Tools and Version Control:

- Integrated Development Environments (IDEs) like Visual Studio Code,
PyCharm, or Eclipse facilitate efficient coding, debugging, and testing.
- Version Control Systems like Git or SVN help manage codebase changes
and collaboration among development teams.

These are just a few examples of the tools commonly used in implementing
an online food delivery system. The specific tools and technologies chosen may
vary based on the project's requirements, team preferences, and scalability
considerations.
 CHAPTER 5
MAINTENANCE AND SUPPORT

5.1 Maintenance
They are crucial aspects of running an online food delivery system to
ensure its smooth operation, address issues promptly, and provide ongoing
improvements. Here are some key considerations for maintenance and support:

1. Bug Fixes and Issue Resolution:

- Regularly monitor the system for bugs, errors, and issues reported by
users, restaurants, or delivery staff.
- Have a well-defined process to track, prioritize, and address reported
issues promptly.
- Conduct thorough testing and debugging to fix identified bugs and ensure
the stability and reliability of the system.

2. Performance Monitoring and Optimization:

- Monitor system performance, including response times, server load, and
database performance.
- Identify performance bottlenecks and optimize critical components to
improve overall system efficiency.
 - Implement caching mechanisms, query optimizations, and server scaling
as necessary to handle increasing user traffic.

3. Security Updates:
- Stay updated with the latest security threats and vulnerabilities.
- Regularly apply security patches and updates to the system, including
operating systems, frameworks, and libraries.
- Conduct periodic security audits and penetration testing to identify and
address potential security risks.

4. Database Management:
- Perform routine database maintenance tasks such as backups, indexing,
and optimization to ensure data integrity and availability.
- Monitor and optimize database performance to handle growing data
volumes and user demands.

5. Continuous Feature Enhancements:

- Gather user feedback and analyze usage patterns to identify areas for
improvement and new features.
- Plan and prioritize feature enhancements based on user needs, market
trends, and business goals.
- Continuously iterate and release updates to the system to provide an
enhanced user experience and stay competitive.

6. User Support and Training:

- Establish customer support channels to handle user queries, concerns,
and technical issues.
- Provide timely and effective support through multiple channels, such as
email, chat, or phone.
- Offer user training resources, documentation, and FAQs to help users
navigate the system and troubleshoot common issues.

7. Regular System Upgrades:

- Stay up-to-date with the latest versions of software frameworks, libraries,
and dependencies used in the system.
 - Evaluate the impact and benefits of upgrading components and plan
upgrade strategies to ensure system stability and compatibility.

Effective maintenance and support require a dedicated team of developers,

system administrators, and support personnel who are responsive, proactive, and
committed to delivering a reliable and efficient online food delivery system.

5.2 Support:
Support for an online food delivery system involves providing assistance and resolving
issues to ensure smooth operation and customer satisfaction. Here are key aspects of support:
 Customer Support Channels:
 Offer multiple channels for users, restaurants, and delivery staff to reach out for
assistance, such as email, phone, live chat, or in-app messaging.
 Maintain dedicated support teams to handle queries, technical issues, and general
inquiries promptly and professionally.
 Issue Resolution:
 Establish a well-defined process to log, track, and prioritize reported issues.
 Assign support staff to investigate and troubleshoot issues, aiming for timely resolution.
 Provide regular updates and effective communication to users regarding the status and
progress of their reported issues.
 Knowledge Base and FAQs:
 Develop a comprehensive knowledge base and FAQ section to provide self-help
resources for common user queries and issues.
 Continuously update and expand the knowledge base to address emerging concerns and
provide clear instructions for common tasks.
 Training and Onboarding:
 Offer training resources and documentation for users, restaurants, and delivery staff to
familiarize themselves with the system's features and workflows.
 Conduct training sessions or webinars to assist new users in getting started with the
platform and to address any questions or concerns.
 Continuous Improvement:
 Gather feedback from users, restaurants, and delivery staff to identify areas for
improvement and new feature requests.
 Regularly analyze support metrics and customer satisfaction surveys to identify trends
and areas that require attention.
 Utilize feedback and data-driven insights to enhance the system's functionality, usability,
and overall user experience.
 Proactive Monitoring:
 Implement monitoring tools to track system performance, detect anomalies, and identify
potential issues in real-time.
  Proactively address any detected issues before they impact users, restaurants, or delivery
operations.
 Community Engagement:
 Foster a sense of community by encouraging users, restaurants, and delivery staff to share
their experiences, feedback, and best practices.
 Facilitate user forums, discussion boards, or social media groups where users can
interact, seek assistance, and exchange insights.
By providing comprehensive and responsive support, an online food delivery system can build
trust, enhance user satisfaction, and establish long-term relationships with users, restaurants, and
delivery staff.

CHAPTER 6
CONCLUSION AND RECOMMENDATION
6.1 Conclusion
In conclusion, the online food delivery system, such as "Click to Eat," has revolutionized
the way people order and enjoy their meals. It offers a convenient and user-friendly platform that
connects users, restaurants, and delivery staff. By leveraging modern technologies, such as
mobile apps, GPS tracking, and secure payment gateways, these systems provide a seamless
experience for users to explore a wide range of dining options, place orders, and have food
delivered to their doorstep. The system's feasibility analysis ensures its technical, operational,
and economic viability. With effective maintenance, support, and continuous improvement, these
platforms strive to deliver exceptional service, address user concerns, and stay ahead of the
competition. Online food delivery systems have become an integral part of our modern lifestyle,
providing convenience, variety, and efficiency in the food ordering and delivery process.
Embarking on this project has been a delightful journey, filled with both pride and
challenges. Our objective was to develop a solution that caters to the needs of both local
residents and tourists in Biratnagar, ensuring access to restaurants even in offline scenarios. To
achieve this, we utilized XML and JAVA, along with Firebase as our noSQL database
alternative.

Throughout the project's development, we employed simple data-flow diagrams to guide

the system design. This process allowed us to enhance our skills in system analysis, employing
techniques like activity and interface diagrams. We gained valuable insights into database
management and honed our abilities to collaborate effectively as a team.

Our exploration of Biratnagar's restaurant landscape provided us with a deeper

understanding of user requirements. By prioritizing user-friendliness and streamlining complex
processes, we strove to create a seamless experience.

Moreover, this endeavor allowed us to evaluate our own skills and interests, guiding us
towards future career choices. We carefully studied the factors that contribute to the success of
an application, recognizing the significance of maintaining a meticulous approach to minimize
errors.

Overall, this project not only helped us deliver a valuable solution but also provided a
platform for personal and professional growth.

6.2 Recommendation:

The primary objective of this project is to cater to the needs of users in Biratnagar,
regardless of their internet accessibility, by providing a comprehensive list of
nearby local restaurants. To expand the project's commercial potential and appeal
to a wider audience, there are several key considerations:

1. Extending the Online Database:

- By expanding the online database, more restaurants can be included, ensuring a
broader range of options for users to choose from.
- This will enhance the overall completeness and accuracy of the restaurant
listings, providing a more comprehensive and reliable resource.

2. Enhancing the Application Interface:

- Further development of the application's interface will result in an improved
user experience.
 - This can involve refining the design, optimizing navigation, and incorporating
intuitive features to make the app more user-friendly and visually appealing.

By addressing these considerations, the project has the potential to gain

significant commercial traction and attract interest from numerous hotels and
establishments in the area. With an extended online database and a more
extensively developed application, the project can offer enhanced value to users,
creating a compelling and marketable solution.

ABBREVIATIONS
EBC: Eat and Be Cool
C2E: Click To Eat
ASAP: As Soon As Possible
ETA: Estimated Time of Arrival
COD: Cash on Delivery OTP: One-Time Password
VFM: Value for Money
BOGO: Buy One, Get One (a common promotional offer)
OOS: Out of Stock
VEG: Vegetarian
NON-VEG: Non-Vegetarian GF: Gluten
Free DF: Dairy-Free
NTF: Nut-Free SF: Sugar-Free
WF: Wheat-Free V: Vegan
NV: Non-Vegan
HR: Home Delivery
CC: Credit Card
DC: Debit Card
P/U: Pick-Up
ER : Entity Relationship
APP: Application
OOP :Object Oriented Programming
 LIST OF FIGURES

Figure 1:- Use case Diagram For Online Food Delivery App Page No
Figure 2:- ER diagram On Online Food Delivery System Page No
Figure 3: ER-Diagram Page No

Figure 4: Class Diagram Page No

Figure 5: Activity Diagram Page No
Figure 6: System Interface Page No
Figure 7: Interface Design Page No
Figure 8: Flowchart Page No

REFERENCES / CITATION

Reference: Smith, J., Patel, A., Lee, S., & Gonzalez, M. (2023). Optimizing
User Experience and Efficiency in an Online Food Ordering System: A Case
Study of FoodEase. Journal of Information Systems and Technology, 10(2),
45-62.

APPENDIX
Some Screenshots