L2 Production Support Resume

SUMMARY

 8+ years of experience in the areas of analyzing, application programming, system design,

development and testing of business applications

 Experience in all phases of implementation including requirements gathering, design,

development and Production support

 Good experience in creating web application using C#.net, HTML and JavaScript

 Strong experience in designing and developing many Perl modules

 Experience in operational 24x7 Production support, best practice trouble shooting,

monitoring, capacity planning and maintenance

 Strong hands on experience in Unix Shell Scripts for automated testing

 Good experience in L1 and L2 support

 Strong experience in design and development of applications involving Perl, Oracle and Unix
Shell Scripting

 Experience in analysis, design, development, Production Support and maintenance of

financial applications

 Experience in Oracle relational database modeling, SQL and PL/SQL

 Experience in analysis, design, development, documentation & production support

applications using web and client/server technologies

 Strong commitment towards quality, experience in ensuring compliance to coding standards

and review process

 Possessed strong hands - on background in supporting production environments and

meeting customers’ needs

 Excellent analytical, communication skills and good team spirit

TECHNICAL SKILLS

Languages: Perl, JavaScript, HTML, C#.net, SQL, PL/SQL

Operating System: UNIX, Windows, Solaris, Linux

Databases: Oracle, Sybase, MS SQL Server, MySQL

Web Servers: Web logic, Apache Web server, WebSphere

Tools: /IDE: Visual Studio 2010 (.Net Framework 3.5/4.0), Cron Tab, DBI/DBD, ERWin, SQL*Plus,
SQL*Loader

PROFESSIONAL EXPERIENCE

L2 production support
Confidential, New York, NY

Responsibilities:

 Used Perl scripts to load & unload data during the ETL process in Data ETL module

 Provided production support to various functional areas (processing, database, security,

operations, etc.)

 Created interfaces for analytical charts using HTML and Java scripts

 Provided various Unix scripts for the effective monitoring of index and table space usage

 Used R language to convert data into graphs for analyzing purpose

 Coordinated with production support processes of escalation and resolution of major service
issues

 Developed and tested Oracle, PL/SQL stored procedures, functions, triggers while managing
the Transaction module

 Provided third level support for batch scheduling issues

 Created many batch scripts to view custom reports using UNIX & scheduled jobs using
CRONTAB tool

 Developed and enhanced the HTML based report pages for Equities, Derivatives, Mutual
funds and Fixed Income modules and Investment Banking side modules

 Have worked in leading a production support team for the developing application

 Provided L2 supported the system administration team with security of the networks and
backups

 Developed and updated Autosys scripts to automate server monitor

 Created VBA programs to automatically update Excel workbooks, encompassing class and
program modules and external data queries

 Wrote stored procedures to set security policies & report preferences

 Designed and programmed applications and utilities using C++, Perl, and shell scripting for
Linux operating systems

 Supported the application during production hours

 Provided L1 support to the users for general purpose

 Used Autosys, Perl and Shell Scripts to schedule automated file and data processing jobs

 Developed Perl script to write session statistics during transactions

 Tested Perl code with Pricing and market data feeding modules

 Used XML parsing techniques to handle the data.

 Involved in debugging P&L reports and General Ledger reports

  Created tables and performed data driven test to retrieve items from database in XML
format using Oracle & SQL*LOADER during ETL

 Co-ordinate with L2 technical support staff as well as co-ordination with vendor engineers

 Provided on-call production support for several ecommerce applications

 Created Perl scripts for data format and validation checking in Data ETL module

 Supported and implemented an automated batch scheduling system

 Provided technical support on issues that arise after deployment to production.

 Wrote customized Unix scripts to provide additional monitoring of production servers

 Worked on performance tuning of disclosures using Oracle, PL/SQL packages, functions and
triggers

 Developed and enhanced the HTML based report pages for Equities and Investment Banking
side modules

 Wrote Unix / Linux shell scripts and Perl scripts to automate manual processes

 Investigated data integrity issues in SQL that were escalated beyond L1 support

 Developed web applications to view current market price information using c# in front end

 Provided password encryption in c# for making the account secure

 Participated in Production support, both monitoring and troubleshooting support

 Developed the UI for transaction module using CSS and JavaScript

 Used Transactions in C# for secure processing the orders placed by the traders

 Provided 24x7 support and debugged production issues

 Provided user support, training and troubleshooting

Environment: Perl, Oracle, DBI/DBD, Cron Tab, C#.net, HTML, Javascript, PL/SQL, SQL, SQL Loader
and SQL Plus

L2 production support

Confidential, NYC, NY

Responsibilities:

 Wrote applications in Perl DBI for data parsing and loading from XML files

 Ensured effective and timely resolution and communications to the user during the
production support

 Used Oracle, PL/SQL stored procedures and Perl to create inter account transaction system
wrote PL/SQL stored procedures to access historical information

 Managed P&L, increasing corporate revenues and leading cost-effective initiatives

 Provided production support by documenting tickets and communicating with customer and
vendor

 Wrote Unix shell scripts to automate the verification of the information inserted in the
Database

 Implemented procedures to install and deploy large numbers of Linux / Unix servers

 Used Java script and CSS, contributed in making the UI more interactive

 Programmed VBA applications on Excel to fill the Data Tables

 Created Crystal reports in C# for report viewing by managers

 Provided multi-media L2 support for conference rooms and staff meetings such as projectors,
video-conferencing, Live Meeting, Go To Meeting sessions and conference calls

 Supported transactional on workout, restructuring, acquisition and new business

opportunities of Investment Banking

 Maintained multiple levels of support for all systems batch processing

 Collaborated on the development of a high-level transition plan to re-platform OFF in a

UNIX/Linux environment

 Worked with PERL programmers to implement XML/XSLT processing.

 Planned and implemented remote sites hardware and software upgrade, back office
connectivity support and desktop/L1 support to end users

 Enhanced alert modules on trading, pricing and market data for reporting

 Web-services in C#.net were created for property evaluation, account balance calculation,
tax escrow calculation etc

 To facilitate the ticket generation for every application which helps in tracking of the
application status, created triggers in Oracle

 Designed, developed and tested several AutoSys scheduled job scripts and UNIX shell script

 Worked on bug fixing and supported the production

 Tracked production issues and provided production support

 Documented processes and procedures for L1 support staff and provide appropriate
knowledge transfer

 Developed and enhanced reports pages for Trade Equities and Investment Banking side
modules

 Developed unix development structure as well as developed unix shell programs for nightly
batch support

 Developed code to generate PDF for printing and emailing purpose for customers to view the
current status of application

 Build custom commercial and system applications, and servers for Linux
  Provided guidance to more employees within L2 Enterprise Applications Production Support

 Supported the production issue to ensure system availability

 Used regular expression validates on server side in c# to validate crucial data.

 I also contributed during developing UNIX shell scripts for job scheduling of mailing reports
using crontab tool

 Provided automated scripts for production support staff for application support

 Provided PERL programming solutions for requested tasks

 Worked on bug fixing and supporting the production

 Maintained multiple levels of support for all the system batch processing

 Created error handler module in order to handle any exceptions during run-time and
maintained logs

 Provided 24x7 support during application deployment

Environment: Perl, DBI/DBD, HTML, Javascript, Cron Tab, Unix, C#.net, Oracle, PL/SQL, SQL,
SQL*Loader, SQLPLUS

Production support

Confidential

Responsibilities:

 Developed Perl scripts for data validation of data

 Discussed all production support aspects with application development management

 Developed UI with HTML, CSS for various types of request forms

 Created PL/SQL stored procedures, functions and triggers to facilitate various transactions

 Created tables and views in SQL for CRM functionality

 Developed and tested Oracle PL/SQL procedures, functions and triggers.

 Supported on monitoring applications to ensure availability and response times are within
the targeted thresholds

 Monitored and provided production support to workflows and provide expert knowledge on
all workflow designs

 Wrote UNIX shell script for scheduling alerts to customers and mailing subscribed reports

 Supported and deployed application in test and production environments

 Developed Perl scripts for server side data processing

 Used XSL and XSLT for presenting XML files.

 Administered, supported and Implemented all new systems and ensure transition of plans to
production
  Created interfaces for analytical charts and graphs using HTML and JavaScript

 Monitored the daily activities of the production support

 Designed and developed customized Oracle PL/SQL client/server environment.

 Developed search and tracking features for policies and claims using C#.net

 Developed several stored procedures and used transactions for securing the payments of
policies

 Created Unix shell scripts for ad-hoc work

 Created reports in pdf format in C#.net for mailing reports to customers

 Provided production support and maintained data

 Managed and supported the outages and during urgency

 CRM can save the reports in excel or pdf format as well

 Provided technical support for modules in case of urgency

Environment: Perl, DBI/ DBD, HTML, C#.net, Javascript, Cron Tab, UNIX, Oracle, PL/ SQL and SQL

Confidential

Responsibilities:

 Created Perl batches to monitor errors in data loading at particular frequency

 Analyzed production support related issues, inquiries and requests

 Created Perl script for feed processing for loads.

 Responsible for performance tuning of Oracle SQL*queries using the parallel query feature,
indexes, and processor hints.

 Supported on monitoring applications to ensure availability and response times are within
the targeted thresholds

 Connected Oracle server from Perl using DBI/DBD

 Provided user manual for application troubleshooting for production support

 Wrote Unix utilities to support environment for security compliant, fix data etc...

 Developed scripts with Perl, SQL, and Oracle PL/SQL to support development, testing, and
production support activities.

 Provided user manual for application troubleshooting for production support

 Created batch jobs using Unix shell scripts and Perl scripts to process database activities.

 Supported compliance to all regulatory and audit requirements.

 Implemented dynamic SQL procedures to communicate with database backend

 Created and modified SQL*Plus procedures to capture data

Environment: Perl, DBI/ DBD, HTML, C#.net, Javascript, Cron Tab, UNIX, Oracle, PL/ SQL and SQL