National University, Bangladesh
Gazipur-1704
Syllabus for
PGD in Supply Chain Management (SCM)
Effective from the Session: 2022-2023
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NATIONAL UNIVERSITY
BANGLADESH
PGD in Supply Chain Management (SCM)
DETAILED SYLLABUS
1st Semester
Course Code Course Title Credit
827601 Fundamentals of Supply Chain Management 04
827603 Fundamentals of Management 04
827605 Organizational Behaviour 04
827607 Materials Management 04
827609 Quality Management 04
Total Credits 20
2nd Semester
Course Code Course Title Credit
827611 Strategic Supply Chain Management 04
827613 Management Science 04
827615 Logistics and Distribution Management 04
827617 Procurement Management 04
827618 Internship+ Report Writing + Viva-voce 04
Total Credits 20
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Objectives of the PGD in SCM
Supply Chain Management is a distinctive area of modern management which focuses
on the development of business processes from suppliers to customers, including
manufacturing, distribution, retailing, inventory, procurement, etc. The courses will
provide knowledge to a student regarding the critical issues which are essential to
ensure efficient SCM. After the end of the course, the student will be able to start up
his or her own business focusing backward and forward linkage. Moreover, a student
may start outsourcing service by utilizing the gained knowledge through the following
courses.
Prospective Job Field
Anyone having knowledge regarding SCM may start his/her own business;
A graduate can be a business consultant and help others to start and grow their businesses;
Anyone having knowledge regarding SCM can work in the industry as___
i. Supply Chain Manager,
ii. Logistics Manager,
iii. Transportation Manager,
iv. Front Line Supervisor,
v. Demand Planner,
vi. Inventory Manager,
vii. Procurement Manager,
viii. Purchase Manager,
ix. Store Manager,
x. Material Analyst and others related to this SCM field.
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NATIONAL UNIVERSITY
DETAILED SYLLABUS
1st Semester
Course Code Course Title Credit
827601 Fundamentals of Supply Chain Management 4.00
Course Objectives
This course will provide a conceptual understanding around the supply chain management to
the learners. The learners will learn about the various issues that must be considered in
designing, planning, and operating a supply chain in an organization effectively. This course
is targeted toward an academic as well as a practitioner audience. Therefore the strategic
frameworks and concepts included in this course which will enable the learners to
significantly increase their competencies to achieve high level of organizational performance.
Course Contents:
1. 21st Century Supply Chains: Supply Chain Revolution, Definition of SCM,
Objectives of SCM, Generalized Supply Chain Model, Decision Phases in SCM,
Process views of a Supply Chain, Integrated Management, Responsive Business
Model, Financial Sophistication, Impact of Globalization in SCM expansion,
Digital Business Transformation, The “6 Fs” of Going Digital.
2. Logistics: The Logistics of Value Proposition, The Work of Logistics, Logistical
Operations.
3. Customer Accommodation: Customer Focused Marketing, Customer Service,
Customer Satisfaction, Customer Success, Forecasting, Collaborative Planning and
Replacement.
4. Procurement and Manufacturing: The Quality Imperative, Procurement,
Manufacturing, Logistical Interfaces.
5. Inventory: Planning for Inventory, Inventory Cost, Inventory Management
Policies and Practices.
6. Transportation Infrastructure and its Operations: Transportation Regulations,
Transportation Structure, Transportation Services, Transportation Economies and
Pricing, Transportation Administration, Transportation Documentation.
7. Warehousing, Packaging and Materials Handling: Strategic Warehousing,
Warehousing Ownership Arrangement, Warehousing Decision, Packaging for
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Materials Handling Efficiency, Materials Handling.
8. Operational Integration: Why Integration Creates Value? Systems Concepts and
Analysis, Objectives of Logistical Integration, Enterprise Integration. Supply
Chain Process, Supply and Operational Planning.
9. Logistics Design and Operational Planning: Planning Methodology, Supply
Chain analysis Methods and Techniques.
10. Information Technology Framework: Information Systems (IS) Functionality,
Comprehensive IS Integration, Communication Technology, ERP Systems Design
and its Rationality, SCIS.
11. Global Supply Chain (SC) Positioning: Global SC Integration, Supply Chain
Security, International Sourcing, The Off-shoring Decision: Total Cost, Risk
Management of Global Supply Chain.
BOOKS RECOMMENDED
i. Bowersos, D., J., Closs, J., D., & Cooper, M., B. Supply Chain Management (2 nd
Edition). The McGraw-Hill Companies.
ii. Chopra, S., &Meindi, P. Supply Chain Management: Strategy Planning and
Operation (6th Edition). Pearson.
iii. Ronald H., Ballow, Samir K., Srivastava. Business Logistics/Supply Chain
Management: Planning, Organizing, and Controlling the Supply Chain (5 th Edition).
Pearson Education India Private Limited, New Delhi, India.
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Course Code Course Title Credit
827603 Fundamentals of Management 4.00
Course Objectives
This course has designed to provide elementary knowledge regarding management. A learner
can develop his fundamental managerial skills through the course which are essential to be a
manager or leader or even entrepreneur. Through the course contents, it will be possible to
provide a clear idea about basic management to a lay man which will help to develop both
managerial and leadership capabilities.
Course Contents
1. An Introduction to Management: Definition of Management, The Management
Process, Levels of Organization, Kinds of Manager, Functional areas of
Management, Managerial Roles, Managerial Skills, the Science and Art of
Management.
2. Contributors of Management: Henri Fayol,Frederick Winslow Taylor,George
Elton Mayo, Henry Laurence Gantt.
3. Planning:Definition of Planning, Types of Planning, Organizational Goals, Kind of
Goals, MBO, Kinds of Organizational Plans, SWOT Analysis, Blue Ocean Strategy.
4. Organizing: Organizational Levels and the Span of Management,Factors
Determining the Span of Management, Departmentalization, Bases for
Departmentalization, Centralization and Decentralization, Line Authority, Staff
Authority, Functional Authority, Matrix Organization, Virtual Organization,
Learning Organization, Reengineering, Management by Processes.
5. Leading Process: Meaning of Leadership,Leadership Traits, Leadership
Styles,Management Vs. Leadership,Transactional Leader Vs. Transformational
Leader, Situational Approach of Leadership, LPC Theory of Leadership, Path Goal
Theory of Leadership,Power, Types of Power.
6. Controlling: Meaning of Controlling,Types of Control, Steps in Controlling Process,
Purpose of Control, Types of Control, Bureaucratic Control, Feedback Control, Feed
Forward Control.
7. Decision Making: Definition of Decision, Decision Making Conditions, Steps in
Decision Making Process, Group and Team Decision Making in Organization,
Advantages and Disadvantages of Group and Team Decision Making, Groupthink.
Decision Tree.
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BOOKS RECOMMENDED
i. Griffin, R. W. (2014). Management (9th Edition), Houghton Mifflin Company
Boston New York.
ii. Weihrich, H., Cannice, M. V., & Koontz, H. (2012). Management (12th Edition),
Tata McGraw-Hill Publishing Company Limited
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Course Code Course Title Credit
827605 Organizational Behaviour 4.00
Course Objectives
Human are the most unpredictable, complicated and strategic resource of an organization. As
a result, any manager, who deals with people need to explore the knowledge of leading them
towards goal. In order tobuilding motivated workforce towards the job, it requires having the
knowledge regarding organizational behavior. Though SCM manager need to work with
people at different stages of organization, so he/she must have the knowledge regarding
organizational behavior. This course will provide a learner the basic of people’s management
at work place.
Course Contents
1. Fundamentals of Organizational Behaviour: Definition of OB, Goals, Key
Forces, Fundamental Concepts of OB, Systems Approach of Organization, Models
of OB and Limitations of OB.
2. Social Systems and Organizational Culture: Understanding Social Systems,
Social Culture, Role, Status, Organizational Culture.
3. Personality and Values: Definition of Personality, MBTI, Personality Model,
Definition of Values, Significance of Values, Terminal Vs. Instrumental Values.
4. Group Behaviour: Meaning of Group, Types, Formal Vs. Informal Organization,
The Nature of Informal Organization, Benefits and Limitations of Formal/Informal
Organization, Definition of Committee, Factors to be Considered in Committee
Formation, Definition of Team, Significance of Teamwork, Process of Team
Building, Matrix Organization, Group VS. Committee Vs. Team.
5. Employee Attitude: Meaning, Nature, Effects, Job Satisfaction and Its Benefits,
Employee Turnover, Reasons for Turnover.
6. Motivation: Concepts, Motivational Drives, Needs Theory, Behaviour
Modification, Goal Setting Theory, The Expectancy Model Theory, and The Equity
Model Theory.
7. Conflicts and Negotiation: Meaning of Conflict, The Conflict Process, Meaning of
Negotiation, The Negotiation Process.
8. Power and Politics: Meaning of Power, Bases of Power, Power Tactics, Meaning
of Politics. Features of Organization Politics.
9. Stress and Counselling: Definition of Stress, Causes, Outcomes, Frustration,
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Approaches of Stress Management, Definition of Counselling, Significance, Types.
BOOKS RECOMMENDED
i. Robbins, S. P.,& Judge, T. A., (2010). Organizational Behaviour (13th Edition),
Prentice Hall India Private Ltd. New Delhi.
ii. Davis, K., &Newstrom, J. W., (2018). Organizational Behaviour: Human Behaviour
at Work (12th Edition). McGraw Hill Publication Ltd.
iii. Dessler, G. (2014). Humn Resource Management (12 thEdt.). Pearson Publication
Ltd.
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Course Code Course Title Credit
827607 Materials Management 4.00
Course Objectives
Material management is a crucial task for any warehouse manager. This course will provide a
conceptual understanding about the tasks involved in material management process. The
learners will learn about the different tools involved in material management through the
course contents.
Course Contents:
1. Introduction to Materials Management: Concepts, Operating Environment,
Order Qualifiers and Order Winners,Manufacturing Strategy,Manufacturing
Planning and Control,Physical/Supply Distribution.
2. Production Planning: Manufacturing Planning and Control Systems, Sales and
Operations Planning,Manufacturing Resource Planning, ERP.
3. Master Scheduling: Relationship to Production Plan, Development of a Master
Production Schedule,Production Planning, Master Scheduling.
4. Material Requirement Planning (MRP): Concepts, Bills of Material,MRP
Process, Use of MRP.
5. Capacity Management:Concepts, Capacity Requirement Planning, Capacity
Available, Capacity Required (Load), Scheduling Orders.
6. Production Activity Control:Order Preparation, Scheduling, Load Scheduling,
Scheduling Bottlenecks, Theory of Constraints and Drum-Buffer-Rope, Production
Reporting, Product Tracking.
7. Forecasting and Demand Management:Demand Forecasting, Characteristics of
Demand,Principles of Forecasting, Forecasting Techniques.
8. Physical Inventory and Warehouse Management: Warehouse Management,
Physical Control and Security, Inventory Record Accuracy, Consignment
Inventory and Vendor- Managed Inventory, Technology Application.
9. Lean Production: Concepts, Waste, The Lean Production Environment,
Manufacturing Planning and Control in a Lean Production Environment, ERP Vs.
Kanban Vs. Theory of Constraints.
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BOOKS RECOMMENDED
i. Chapman, S. N., Arnold, J. R. T., Gatewood, A. K., & Clive, L. M., (2017).
Introduction to Materials Management (8thEdt.). Pearson Publication, New York.
ii. Krajewski, L. J., &Ritzman, L. P., (2010). Operations Management; Strategy and
Analysis (6th Edition). Pearson Education, Inc.
iii. Richard, B. C., Jacobs, F. R., Aquilano, N. J., & Agarwal, N. K., (2010). Operations
Management (11th Edition). Tata McGraw-Hill Publishing Company Limited, New
Delhi.
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Course Code Course Title Credit
827609 Quality Management 4.00
Course Objectives
Quality management is a significant tasks to an efficient management systems.The managers
in all level must know the basic tools to ensure quality in the development of products or
services. This course will provide a conceptual understanding about the quality management
systems through which the learners will learn about the techniques of quality management
which will help to ensure efficient service.
Course Contents:
1. Understanding Quality:Definition of Quality, Competitiveness and Customers,
BuildingQuality Chains, Managing Quality, Needs Assessment in Quality
Management, Quality in all Functions.
2. Policy, Strategy and Goal Deployment: Integrating TQM into the Policy and
Strategy, The Development of Policies and Strategies.
3. Design for Quality:Definition of Design, Innovation and Improvement, Design
Process, Quality Function Deployment (QFD), Specifications and Standards,
Design Quality in the Service Sector.
4. Performance Measurement Frameworks:Performance Measurement and the
Improvement Cycle, Costs of Quality, The Process model for Quality Costing, The
Implementation of Performance Measurement Systems (PMS).
5. Self-assessment, Audits and Reviews: Frameworks for Self-
assessment,Methodologies for Self-assessment, Capability Maturity Model
Integration (CMMI) Assessment, Securing Prevention by Audit and Review of the
Management Systems, Internal and External Management System Audits and
Reviews.
6. Benchmarking and Change Management:Definition of Benchmarking,
Significance of Benchmarking,Communicating, Managing Stakeholders and
Lowering Barriers, A Framework for Organizational Change.
7. Quality Management Systems (QMS):Definition of QMS, Significance for QMS,
QMS Design and ISO 9000, QMS Requirements.
8. Continuous Improvement:Approaches, Methodologies and Tools for Continuous
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Improvement, The ‘DRIVER’ Framework for Continuous Improvement, Statistical
Process Control, Taguchi Methods for Process Improvement, Six Sigma, Lean
Systems, Approaches to Lean Intervention, The Building Blocks of Lean.
9. Culture Change Through Teamwork:Group, Team, Committee, The Need for
Teamwork, Sages for Team Development, Personality Types and the MBTI.
10. Total Quality Management (TQM):Definition of TQM, TQM Framework,
Quality Award Models, The Four P’s and Three C’s of TQM, Planning the
Implementation of TQM, Sustained Improvement.
BOOKS RECOMMENDED
i. Oakland, J. S. (2014). Total Quality Management and Operational
Excellence(4thEdt.). Routledge Taylor & Francis Group, London and New York.
ii. Besterfield, D. H., Michna, C. B.,Besterfield, G. H., &Sacre, M. B. (2004).
Total Quality Management (3rdEdt.). Pearson Edition, Inc.
iii. Dean, J. W., &Evans, J. R. (1994). Total Quality Management, Organization and
Strategy.San Francisco, Los Angeles, New York.
iv. Hasin, A. A. (2007). Quality Control and Management (1 stEdt.). Bangladesh
Business Solutions.
v. Mannan, M. A., &Ferdousi, F., (2007). The Essentials of Total Quality Management
(1stEdt.). The University Grants Commission of Bangladesh.
vi. John, B.A. The Essence of Total Quality Management. New York: Prentice -Hall.
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Second Semester
Course Code Course Title Credit
827611 Strategic Supply Chain Management 4.00
Course Objectives
The course Strategic Supply Chain Management has designed by focusing the constrains in
SCM process. Through the course, the learner will learn the different tools to deal with
excessive competition. Moreover, the learner will develop knowledgeregarding collaborative
efforts to deal with crisis moments.
Course Contents
1. Supply Chain as Strategic Assets: Key Configuration Components, Types of
Operations Strategy, Criteria of Good Supply Chain Strategy, Boundary Conditions
of Core Strategic Vision, Contributions of Supply Chain in Business Strategy, Next
Generation Strategy.
2. Development of an End-to-End Process Architecture: Components of Supply
Chain Architecture, Tests of Supply Chain Architecture,Collaborative Planning
withinand Extended Enterprise,Automation and Over automation,Levels of Supply
Chain Operations Reference (SCOR) Model,Benefits of Using Each level of SCOR,
Process of End-to-End SCM, Next Generation Process.
3. Designing Organization for Performance: Challenges of Organization Relating to
Supply Chain, Organizational Change is an Ongoing Process, Preconditions of
Effective Organization Relating to Supply Chain, Evolution of the Supply Chain
Organization, Guiding Principles for Organizational Design, RACI Analysis,
Gaining Respect for the Supply Chain Discipline, Next-Generation Organizational
Design.
4. Building Right Collaborative Model HR: Drivers of Collaboration,Benefits,
Types, Collaboration is a Spectrum, Finding the Right Place for Spectrum, The Path
of Successful Collaboration, Considerations to Select the Right Partner,
Considerations towards Collaborative Operations, Next-Generation Collaboration.
5. Use Metrics to Drive Business Success: Performance Measurement, Needs,
Managing Performance with Metrics, Components of Effective Metrics Program,
Components of Total SCM Costs, Specific Metrics to Solve Performance Problem,
Steps in Implementing Performance Management Program.
BOOKS RECOMMENDED
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i. Cohen, S., &Roussel, J., (2005). Strategic Supply Chain Management: The Five
Disciplines for Top Performence (1stEdt.). McGraw-Hill Companies.
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Course Code Course Title Credit
827613 Management Science 4.00
Course Objectives
Decision making is an inevitable and most critical task of manager. In this regard, the
manager need to take decision on the basis of his own intuition which may not be perfect in
all situation. In modern era, a manager may apply different forms of quantitative tools with
his own intuition which will reduce the risk.This course will help a student to develop the
capacity to analyze a real world any type of complex situation. Moreover, this knowledge
will strengthen their ability to make decision in a most systematical and logical manner.
Course Contents:
1. Introduction: Concept of Operations Research, Characteristics, Significance of
Operations Research, Scope of Operations Research in Modern Management, Ways
of Developing Quantitative Analysis Model, Types of Mathematical Models,
Limitations of Operations Research.
2. Decision Analysis: Definition of Decision, Steps Involved in Decision Making,
Types of Decision- Making Environments, Decision Making Conditions, Tabular
analysis in Decision Making, Decision Trees.
3. Business Forecasting and Time Series Analysis: Definition of Forecasting, Types
of Forecasting, Steps in Forecasting, Time-Series Models, Trend Analysis, Casual
Models and Qualitative Models, Judgmental Forecasting Methods, Moving Averages
and Exponential Smoothing, Forecasting Errors.
4. Linear Programming (LP): Nature of LP, Formulation of LP Model, Advantages
and Limitations and Solution Methods, Graphic Method of Solution.
5. Duality: Duality in LP, Dual Form of the Problem, Primal- Dual Relationship,
Solution to the Dual, Economic Interpretation to the Dual, Sensitivity Analysis:
Objective Function, Sensitivity Analysis: Right Hand Side.
6. Distribution Models: The Transportation Problem-Characteristics and Assumption,
Transportation Method and Assignment Problem.
7. Waiting Line and Queuing Theory: The Queuing Situation, Methodology of
Queuing Analysis, Characteristics of Queuing System, Arrival Process, Waiting
Line, Service Process, Single-Channel Queuing Model, Multichannel Queuing
Model, Constant Service Time Model, Finite Population Model.
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8. Game Theory: Definitions, Characteristics of Games, Types of Game,
Determination of Value of Game.
9. PERT, CPM and Other Networks: Introduction to PERT and CPM, PERT Vs.
CPM, Formulation and Solving PERT and CPM, Event Analysis, Activity Analysis.
BOOKS RECOMMENDED
i. Gupta, P. K., &Hira, D. S., (2015). Problems in Operations Research: Principles and
Solutions. S. Chand & Company Ltd. New Delhi.
ii. Turban, E., &Merideth, J. R., (2010). Fundamentals of Management Science (6 th
Edition). The McGraw-Hill Companies, INC. Primis Custom Publishing.
iii. Render, B., Stair, R. M., Michael, J., Hanna, E., &Badri, T. N., (2017). Quantitative
Analysis for Management (11th Edition), Dorling Kindersley (India) Pvt. Ltd.
iv. Gupta, S. P., & Gupta, M. P., (2013). Business Statistics (New Edition).Sultan
Chand & Sons, New Delhi.
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Course Code Course Title Credit
827615 Logistics and Distribution Management 4.00
Course Objectives
Logistics Management is an inevitable and technical task of Supply Chain manager. This
course will provide a details knowledge of logistics management. The learner will learn about
the different weapons of logistics management through the course which will make him
efficient regarding it.
Course Contents
1. Logistics, The Supply Chain and Competitive Strategy: Logistics
Management,Competitive Advantage, Mission of Logistics Management, The
Supply Chain and Competitive Performance, The Changing Competitive
Environment.
2. Measurement of Logistics Costs and Performance:Logistics and the Bottom
Line, Logistics and Shareholder Value, Logistics Costs Analysis, Total Cost
Analysis, Costs-to-Serve Customer Profitability Analysis, Cost Drivers and
Activity- Based Costing.
3. Creating the Responsive Supply Chain:Volume/Variability Matrix,The Product
‘Push’ Vs. Demand ‘Pull’, The Japanese Philosophy, The Agile Supply Chain, The
Foundations of Agility, A Route Mapto be Responsive.
4. Strategic Lead Time Management:Time Based Competition, Lead Time, Logistics
Pipeline Management, Reduction of Logistics Lead-Time.
5. Service Logistics:Meaning of Service, Service Dominant Logic,The Trend to
‘Servitisation’The Critical Role of Capacity, Service Supply Chain Process,
Management of Service Supply Chain.
6. Risk Management: Why are Supply Chains More Vulnerable? Supply Chain Risk
Profile, Management of Supply Chain Risk, Achievement of Supply Chain
Resilience.
7. The Era of Network Competition:The New Organizational Paradigm,
Collaboration and Trust in Supply Chain, Reduction of Costs Through Supply Chain
Collaboration,‘Co-opetition’-Co-operating with Competitors, Supply Chain
Orchestration, From 3PL to 4PL.
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8. Overcoming the Barriers to Supply Chain Integration: Developing Logistics
Vision, The Problems with Conventional Organizations, Developing the Logistics
Organization, Benchmarking.
BOOKS RECOMMENDED
i. Christopher, M., (2015). Logistics and Supply Chain Management (5 thEdt.). . Chand
& Company Ltd. New Delhi.
ii. Bowersos, D., J., Closs, J., D., & Cooper, M., B. Supply Chain Management (2 nd
Edition). The McGraw-Hill Companies.
iii. Chopra, S., &Meindi, P. Supply Chain Management: Strategy Planning and
Operation (6th Edition). Pearson.
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Course Code Course Title Credit
827617 Procurement Management 4.00
s
Course Objectives
Procurement is a complex strategicdecision where a number of considerations are involved.
A person who works in the area of SCM need to know in depth knowledge regarding
procurement process. This course has designed by focusing the basic knowledge which are
inevitable for knowing the basic of procurement process.
Course Contents:
1. Introduction:Definition of Procurement, Strategic Role of Procurement,
Procurement as Organizational Buying, The Evolution of Purchasing Through to
Procurement, The Status of Procurement and Supply Management (PSM).
2. Strategic Procurement:Strategy, Levels in Organizational Strategy, Types of
Strategy, Strategic Analysis, Strategy Formulation, The Evaluation of Alternative
Strategies, Post-Implementation Evaluation, Control and Review. Strategic
Procurement and Supply Chain Process Models.
3. Procurement Policies, Procedures and Support Tools:Procurement Procedures,
Analysis of Procurement Process, E-commerce,E-business, E-SCM, E-procurement,
The Evolution of E-procurement Models, Electronic Data Interchange (EDI),E-
HUBS, Exchanges, Portals, Marketplaces, E-catalogues, E-auctions, Reverse
Auctions, E-payment, Procurement Manuals, Supplier Manuals.
4. Legal and Contractual Management:Procurement Specialist, Contract Law, Offer
and Acceptance, Contracts for the Sale of Goods,Contracts for the Supply of
Services, Drafting the Detail of Contract Clauses, Standard Forms of Contract.
5. Sourcing, Supplier Selection and Performance Management:Strategic Sourcing
Process,Analysis of Market Conditions, E-sourcing, Locating Suppliers, Supplier
Assessment, Evaluation of Supplier Performance, Outsourcing, Outsourcing
Manufacturing and Services,Drivers of Outsourcing, Types, Benefits and Problems
of Outsourcing, Sub-contracting, Partnering, Intra-company Trading, Procurement
Consortia, Sustainability, Sourcing Decision,Factors in Deciding Where to buy?
6. Purchase Price Management: Strategic Pricing,The Buyers’ Rolein Managing
Purchase Price, Supplier Pricing Decision, Supplier Choice of Pricing Strategy,
Price and Cost Analysis.
BOOKS RECOMMENDED
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i. Lysons, K., & Farrington, B., (2016). Procurement and Supply Chain Management
(9thEdt.). Pearson Publication Ltd.
Course Code Course Title Credit
827618 Internship + Report Writing+Viva-Voce 4.00
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