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Future of Voice Biometric System: A Case Study

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 Future of Voice Biometric System: A Case Study
Amjad Hassan Khan M. K.1, 2*, & P. S. Aithal3
1.
Department of Electronics, Kristu Jayanti College, Bengaluru-560077, India.
2
College of Engineering & Technology, Srinivas University, Mangalore-575001, India.
3
College of Management & Commerce, Srinivas University, Mangalore-575001, India.
Email: [email protected]
*Corresponding Author: Amjad Hassan Khan M. K.
Email: [email protected] , Phone: +91-7019942113

ABSTRACT
It’s being a decade that entire world is focused towards the security of the data system. To
achieve this, the use of biometric security system has increased drastically. Among various kind
of biometric system, voice-biometric system is very effective and powerful technique for security
purpose. The voice biometric system initially uses the voice as an input to bring out the
characteristics which are specific to speakers use to make a statistical model. This model can be
also called as a voice signature of the users. For this entire process the development of
authenticate speakers corresponds to dialog recognition and conversion is most important and
critical. If the voice is already fetched and would like to enroll new voice, the same conversion
process should be carried out, with zero similarity index. At present many government and
private agencies are facing a strong need of efficient and high security concept, which can
replace the conventional approach of face or fingerprint biometric system. As it is very well
proven that the biometric methods have been used in wide range of application: from customer
recognition to the country’s security and constantly growing. In the present work we are
producing a short case study related to the company already implementing the voice biometric
system. During the pandemic situation like covid-19, the need for voice biometric has increased
because voice biometric identifies and authenticates the person without physical contact. This
study will be helpful to understand the work, progress and advancement happening in the field of
voice biometric system.
Keywords: Voice-Biometric, Auraya, ArmoraVox, Security
1. INTRODUCTION :
Security is an important term used in the present generation. In this context biometric
system plays an important role to keep the identity of every individual in view of physical and
behavioural actions. The use of biometric system has been drastically increased in various forms
such as face, fingerprint and voice recognition [1, 2]. Table 1 shows the comparative studies of
various biometric system available in market [3]. Among other forms, using voice for biometric
purpose have many advantages such as normal microphone can be used for recording, can be
easily taken up by users and reduces the overall cost of the system. Voice biometric system
embedded with biological and engineering science where, a user’s voice can be uniquely and
specifically identified for the purpose of authentication. Among other biometric process, voice
system grabbed an attention of researchers due to fast, secure and frictionless process which can
be used by IoT based devices or for physical access. From last few years advances in
biotechnology research also enhance the development of voice biometric systems. There are
mainly two important tasks performed by voice biometric system that’s is speaker identification
and authentication [4-6]. The voice biometric system is an emerging trend for the high security
alert for any organization [7]. The identification task helps to recognition of physiological
characteristics of a person with unique human voice. Whereas the authentication task helps to
compare the input voice with already fetched voice. If the similarity index is 100% than the
authentication will be approved or get denied by the system [8, 9].
 Table 1. The comparative studies of different biometric system [Ref: 3].

The beauty of this entire system is, its effectives, accuracy and appropriate feature
irrespective of the environmental change. Conventionally identity of any individual or security
was completely dependent on set PIN, password, cards, but growing demand of advance
technology enables the automated systems to replace the traditional setups [10-12]. Voice
recognition system basically works on three types of interaction: text dependent, text
independent and text prompted. The use of voice-biometric system is being widely used and
implemented for remote access, forensic science, web services, voice-based banking, online
calling and criminal investigation as well [13, 14]. Fig.1. shows the global market analysis
survey of automotive voice recognition usage done by MAXIMIZE market research Pvt. Ltd.
Fig. 2 shows the overall market shares on different biometric systems in present years.
 Fig. 1. Global market analysis survey of automotive voice recognition usage [Source:
MAXIMIZE Market Research Pvt. Ltd.].

Fig. 2. The overall market shares on different biometric systems in present years.

In present work we are doing a case study of one such company who worked immensely
on the biometric system, and took pledge to make world and personally identity more unique
and secure. Extraction of voice signal is the major task for the development of voice-based
biometrics and many companies have taken initiative to work with it, one such company is
AURAYA. The company introduces innovative technology in the field of voice biometric with
development of ArmoraVox. AURAYA mainly works and offer many communication platforms
to alter the expense and traditional methods and provides reliable solution for many applications.
Overcoming the boundary of communities, AURAYA offers many such featured applications of
voice biometrics which can be used for home detention, interactive voice interview, compliance
monitoring and many more. The overall module system prepared by AURAYA can be used
individually or with any other integrated devices.
2. OBJECTIVE & METHODOLOGY:
The main objective of present study to understand the concept of voice biometric system and
its usage and development. The case study about the company who are major provider of voice
biometric system is another objective of this study.
The current scenario about security is an important agenda throughout the world. Therefore
systematic literature survey and data analysis in the field of biometric and specifically in voice
biometric are discussed. The technology advancement by different companies in particular field
is also discussed.

3. IMPLEMENTATION OF VOICE BIOMETRIC SYSTEM :

3.1. Architecture of Voice-biometric system
In the speech recognition methods, its very important to understand ‘who is speaking’ and
the ‘language of the speaker’ [13]. The identify the voice features from the signal there are many
methods used by researchers and companies such as LPCC, MFCC, LPC etc [14-16]. The voice
recognition biometric system uses a personal voice for fetching purpose. Auraya is a well-known
provider of voice biometric system which enables individuals and organization to secure and
convenience all the information. As an expert in the field of voice biometrics, Auraya have
delivered unexceptional security performance which has been delighted by the customers. A
specific team of Auraya is totally involved in the development of various fields such as
technological advancement, science and engineering from last few years. Auraya have gained lot
of attraction due to providing real time and unique insights as per the customer expectations for
voice biometric system.

3.2. ArmorVox
A very famous product ArmorVoxTM from Auraya is mainly used for the voice-biometric
systems. ArmorVoxTM mainly works on machine learning algorithms to make speaker based
atmospheric model as per the individual requirement with excellent performance. The designed
algorithms are initially set threshold for individual voice signature which can meet the desired
security purpose. The automated tunning is another feature of ArmorVox TM to overcome the
barrier of languages. Fig. 3. Shows basic structure of any voice-biometric implementation by any
company.
From different enrolment categories of active, passive and background analysis, user can enrol
to the particular system at any time by using any methods [17. 18]. The voice-biometric system
can also use text-dependent, independent and prompted provided by ArmorVoxTM within the
same setup. ArmorVoxTM is very specific about drivers by using cross matching property. These
are the unique features which makes Auraya one of the leading companies in the field of voice-
biometric system.
 Fig. 3. Architecture of voice-biometric implementation

4. KEY BENEFITS OF VOICE BIOMETRICS

The designing of ArmorVox from Auraya’s change the overall scenario of delivering
secure journey of customer in view of voice biometric for data authentication. It also prevention
fraud with fast and consistent reliability for all the channels [19, 20]. Fig.4. shows and explains
the important motivation and features for adopting voice biometric system.
Enhance Experience of Customers: Due to excessive wait time and lengthy process, customer
generally avoids the customer care support for data efficacy and safety. In the customer care
process usually, users get trapped with the selecting options from lot manually. Even after
connecting to the agents its takes lot of time to confirm the authentication of the customers by
using many secure questions. If the call gets disconnected, its again to follow the same process
for the customer which is very hectic and frustrated. ArmorVox provided the great solutions to
many organizations by introducing the voice authentication and verification system to reduce the
time to understand the customers identity. This system make works easy for both customer and
agents which helps to provide the relevant and needed information and solutions in less time. The
ArmorVox also allow any organization to actively enhance the customer authentication without
any password, PIN and security questions, with better privacy.
Enhance Cybersecurity: Due to unique biological structure of the individual voice, the
characteristics are able to identify a people. The physical parameters such as size and shape of
the personal’s tract of voice and behaviour parameters such as accent, pronunciation, speed these
all the accounted for produce voiceprint. In this regard, ArmorVox is a platform which provides
the combination of all the characteristics to generate the unique and secure combinations of
voiceprints. But this never helps the reverse system, which means the encrypted voice cannot be
used to hear what person has spoken. This also enables the cloud-based data which enhances the
organization security structure. The most important advantages are that even the Auraya will
never be access to the personal data without any granted authentication. ArmorVox also holds its
patented quality to certify the excellent security performance.
Enhance Resource and Cost Efficiency: The customers can easily access the services without
speaking to any agents or unnecessary calls just with a use of voice biometric system. ArmorVox
also made organization and agents easy to handle many customers at very less time with the
quicker and relevant solution and services. This also reduces the operational cost with no
additional charges for the security services and tokens. This overall process deals towards
frictionless and seamless maintains without disturbing the privacy regulations.
 Fig.4. Key features and motivation for adopting voice biometric system.
5. FUTURE IMPLEMENTATION:
Voice recognition and device development companies are presently focusing on market
growth and advancement of the technology. As slowly voice recognition and biometric methods
is grabbing all sectors with the help of smartphones. Auraya a leading company is also focusing
on the translations of the input voice to break the barrier of region distinguishing. Auraya is also
focusing on voice biometric system enabled smart home, office feature which is a requirement of
future generation by intercalating it with Internet of Things (IoT) and Artificial Intelligence (AI)
technologies. The leading company have start using AI technology as well which is very efficient
to covert well-mannered algorithms for recognition and converting voice inputs. Auraya have
also been taking care of customers who can more relying on telephonic system. Now consumers
also start using the voice-biometric system in day-to-day life in place of convention pin and
password methods. Fig.5. shows the use of voice-biometric system in different sectors. Auraya
also outlined certain featured technologies of voice-biometrics which will be having tremendous
increase and impact on future.
(a) Integration with any IP-based system.
(b) Excellent communication security
(c) Filter scam calling
(d) Transformation of all voice with overall security system
In future advancement, many developments are planning by companies including the
recognition of scam call and virtual agents by using voice biometric system. Imposter mapping,
liveness detection and synthetic voice recognition are certain important features and methods
used by ArmorVox for advance technology. The global market for voice biometric system is
increasing exponentially, but needs many developments to cross the recent biometric systems
such as fingerprint and facial biometric system.
 Fig. 5. Market use of Voice-biometric system in different sectors

6. CONCLUSIONS:
The voice-biometric system is a future of the advanced technology. Current market and
research are having a requirement of voice-biometric system which will be text independent and
embedded with other speech processing methods. The present work describes the case study of
Auraya a growing industry in the fields of voice-biometric system. The system is widely used in
the field of healthcare, finance, hospitality and education sector as well. The ArmorVox a voice
biometric product of Auraya provides most reliable, accurate, secured and low-cost system. The
company involves many advanced features for voice recognition and authentication. The
complete case study also explains the architecture, algorithm and methods used by Auraya. This
study also described the future prospective and objectives of the Auraya, to grab the huge market
for voice-biometric system.
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