Operations strategy is about decision-making, it also gives contribution in…
A) Slack Strategy
B) Low Level Strategy
C) Compute Strategy
D) Overall Strategy
What is being called for the objectives that define the level of performance that needs to be
achieved to meet the vision?
A) Slack Objective
B) Planning Objectives
C) Operational Objectives
D) None
What is being called for sequence of activities that if undertaken will lead to the objectives being
met and the vision being achieved?
A) Slack Plan
B) Operational Plans
C) Operational Objectives
D) None
Responsiveness is willingness to help a customer and provide prompt service.
A) True
B) False
C) Both
D) None
In service operations, the consistency of performance and dependability is known as.
A) Reliability
B) Operationabilty
C) Serviceability
D) None
What is being called five dimensions of service quality?
A) Five Intangible Factors
B) Five Tangible Factors
C) Five Quality Factors
D) None
The criterion that features the customer as key reasons to buy the product or service is known as….
A) Order-Winning
B) Order Qualifying
C) Order Losing
D) None
In operations strategy generation process, the infrastructural view, the management structure is
expected in the form of …..
A) Cylindrical
B) Cyclic
C) Hierarchical
D) None
Who has proposed a shortcut in the form of three different generic strategies that firms could use to
achieve competitive advantage?
A) Michael Pinto
B) Michael Porter
C) Michael John
D) Michael Slack
10
Customer-intimate organizations form strong relationships with their customers.
A) True
B) False
C) Both
D) None
Who has first introduced the concept of a matrix organization in 1967?
A) William Gore
B) Kaplan
C) Norton
D) Treacy
Who has introduced three ‘Value Disciplines’ in performance management?
A) Drucker
B) Treacy and Wiersema
C) Kaplan and Norton
D) Kaplan and Porter
One of the major challenges for management today is to establish coherence between long-term
objectives and daily operations.
A) True
B) False
C) Both
D) None
4
Which of the following instruments is given to workers to know indicator perspective?
A) Job Card
B) Rate Card
C) Adaptability
D) KanBan Card
The maximum amount of a product that can be made within a specified time is known as…
A) Maintainability Card
B) Rateability
C) Job Card
D) Capability
In performance management, the 12-month forecast can also be referred to as…
A) Master Schedule
B) AnnuFor
C) Master Review
D) None
The meetings in which managers identify problems and constraints that prevent achievement, and
take appropriate remedial action are known as….
A) Relation Review Meetings
B) Action Review Meetings
C) Both
D) None
What it is being called when the discounts have increased the number of new customers but
decreased the number of existing customers?
A) New Relation
B) KPI
C) Churn
D) None
Successful performance management influences behaviour in a positive way, which in turn improves
performance.
A) True
B) False
C) Both
D) None
10
Who has introduced the concept of a balanced set of measures in 1955?
A) Einstein
B) Drucker
C) Churn
D) Norton
What it is being called for the capacity which defines the highest rate of output that a process or
activity can theoretically achieve?
A) Design Capacity
B) Function Capacity
C) Device Capacity
D) Human Capacity
2 CORRECT
What is being defined as the capacity which identifies the output rate that managers expect to get
for a given activity or process?
A) Design Capacity
B) Planned Capacity
C) Utilization Capacity
D) Pull Capacity
3 CORRECT
The percentage ratio of the facility’s capacity that is used by actual production and can be
determined using effective measure of capacity is called ….
A) Effective Utilization
B) Quality Utilization
C) Capacity Utilization
D) None
4 CORRECT
Quality improvement increases capacity by reducing the amount of waste and rework generated by
a process, which spares free time to generate additional good output.
A) True
B) False
C) Both
D) None
5 CORRECT
5. The _________ is managed through the day-to-day decisions organizations make in response to
short-term fluctuations in demand and usually entails human resource investment in quality
improvement.
A) Effective Capacity
B) Quality Capacity
C) Utilization Capacity
D) Short-term Capacity
6 CORRECT
In a single-stage decision model, all possible alternatives are mapped along with all possible
outcomes in a decision tree structure.
A) True
B) False
C) Both
D) None
7 CORRECT
In a formula, “Required Capacity =Average demand + (z x Standard deviation of demand)”, z stands
for number of standard deviations at…
A) Capacity Level
B) Quality Level
C) Highest Value
D) Chosen Service Level
8 INCORRECT
Firms wishing to increase product/service mix flexibility generally need some reserve capacity to
handle the variability in product or service mix over time.
A) True
B) False
C) Both
D) None
Capacity strategy is clearly critical to the performance of many organizations.
A) True
B) False
C) Both
D) None
10
Which of following is the constituent capacity in general?
A) Benchmarking
B) Strategy
C) Focus
D) People
Chapter 4
The forecasting and demand management are very important constituents of logistics and supply
chain decisions.
A) True
B) False
C) Both
D) None
Which of the following is not considered as major pitfall in logistics and supply chain performance
with the developments in technology?
A) Lead Times
B) Value
C) Offshore Sourcing
D) Multiple Moves
Supply chain decisions need to address both the multiplicity of supply chain decisions and the range
of ……
A) Lead Times
B) Value Decision
C) Strategic Outputs
D) Multiple Moves
Product cost is significantly affected by the efficiency of the logistics system and supply chain.
A) True
B) False
C) Both
D) None
5
Which of the following are the constituents of distribution structure?
A) Number of facilities
B) Locations
C) Both
D) None
What it is being called for the value per unit weight in Logistics and Supply Chain Management?
A) Factor Density
B) Weight Density
C) Cost Density
D) Value Density
Who suggested that functional products with predictable demand should be handled with efficient
supply chains that focus on minimizing inventories and costs?
A) Rosenfield
B) Fisher
C) Simchi-Levi
D) Peter Meindl
What it is being called for the amplification of variation from the end of the supply chain (with the
customer) to the upstream suppliers and wholesalers?
A) Bullwhip Effect
B) Dullwhip Effect
C) Bullweight Effect
D) Pull-Push Effect
Name the strategy, in which the inventory at a position as well as the entire inventory downstream
of that position is based on all the information for all the positions?
A) Bullwhip Strategy
B) Echelon Inventory
C) Position Strategy
D) Pull-Push Strategy
10
Postponement is stocking of goods before final configuration or customization
A) True
B) False
C) Both
D) None
Which is the technology used to produce products or provide services?
A) Process Technology
B) Fisher Technology
C) Both
D) None
Which curve is useful for making internal product or service design and cost control decisions?
A) OC Curve
B) Demand Curve
C) Learning Curve
D) Experience Curve
The principle behind the experience curve is that as total volume increases, _______decreases in a
predictable way
A) Total Cost
B) Unit Cost
C) Predictive Cost
D) Material Cost
Which production process (es) is (are) the basis on which investments in automation are justified?
A) Design Automation
B) Delivery Automation
C) Process Automation
D) None
Which production system entails high-cost, complex sets of activities and produces very few items?
A) Project
B) Mass
C) Job
D) Batch
Which production system produces a wide variety of items in single lots?
A) Project
B) Mass
C) Job
D) Batch
Which production processes make standardized products in long production runs at very low cost?
A) Project
B) Continuous
C) Intermittent
D) Batch
8
Which matrix be used to structure operations in a single facility and can be called a plant within a
plant?
A) Product-Design Matrix
B) Product-Process Matrix
C) Both
D) None
Which matrix is conceived as a tool for manufacturing operations, and also has applicability to
service operations?
A) Product-Design Matrix
B) Product-Process Matrix
C) Both
D) None
10
The banks, restaurants, and retail stores, are services where customers visit in person, these services
are known as……….
A) Demand-Sensitive Services
B) Delivered Services
C) Practical Services
D) None
Who among the following is pioneer in application of sampling at Bell Labs in 1924?
A) E. Deming
B) Walter Shewhart
C) H. F. Dodge
D) T. Ohno
In which year, the quality movement evolved into quality assurance?
A) 1950
B) 1960
C) 1970
D) 1980
Which of the following approach focused on employee motivation and awareness, and the
expectation of perfection from each employee?
A) Lean Manufacturing
B) JIT
C) Zero Defect
D) Quality Circle
Who among the following was instrumental in advancing the “cost of nonconformance” approach?
A) Armand Feigenbaum
B) Walter Shewhart
C) E Deming
D) Philip B. Crosby
Who among the following developed the concept of “zero defects” and popularized the phrase “Do
it right the first time.”?
A) Armand Feigenbaum
B) Walter Shewhart
C) E Deming
D) Philip B. Crosby
Who among the following has authored the book titled Quality-is-Free?
A) T. Ohno
B) Shingo
C) E Deming
D) Philip B. Crosby
Who among the following is known for the concept of loss function?
A) Shingo
B) Juran
C) Genichi Taguchi
D) Ishikawa
Quality of conformance refers to the degree to which goods and services conform to the intent of
the designers.
A) True
B) False
C) Both
D) None
The Costs of Quality take into account the costs associated with quality, one of those costs can be
known as …..
A) Product Cost
B) Appraisal Cost
C) Aesthetic Cost
D) Standard Cost
10
Both ISO 9000 and ISO 14000 relate to an organization’s processes rather than its products and
services,
A) True
B) False
C) Both
D) None
