Scribd
Upload
46 views4 pages

Gems Titanium CC Faq en

FAB gems card FAQs

Uploaded by

singhjatin79
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
46 views4 pages

Gems Titanium CC Faq en

FAB gems card FAQs

Uploaded by

singhjatin79
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 4

FAB GEMS Titanium Credit Card FAQs

Annual Membership Fee


What is the Annual Membership Fee (AMF) applicable on FAB GEMS Titanium Credit
Card?
AMF is (exclusive of VAT): AED 399

Since when is AMF applicable on the card?


As communicated earlier via SMS, the AMF will be applicable on the anniversary of
your credit card commencing 21st December 2023. If on your card anniversary you
have not spent AED24,000 during the year on non-educational spends, then you will
be levied the AMF.

Is AMF applicable on primary credit card?


Yes, the AMF is applicable on primary credit card.

What is the AMF on the supplementary card?


There is no AMF applicable on the supplementary credit card. The supplementary
credit card is free for life.

When will the AMF be charged on the card?

Existing To Bank
For existing customers, the AMF will be assessed only from their anniversary date falling
on or after the AMF effective date of 21st December 2023.

For example, if an existing customer’s anniversary is due on 1st July 2024, the AMF for
this customer will be assessed only from the 1st July 2024 based on spends during the
year.

New To Bank
For new to bank customers onboarded on or after 21 st December 2023, the card is free
for the first year. AMF will be the assessed only after their first anniversary onwards.

For example, if a customer is onboarded on 1st April 2024, there won’t be any AMF
charged after onboarding for the first year. The AMF will be chargeable only on
anniversary, if spends of AED24,000 are not made during the year (i.e. between 1st April
2024 to 30th March 2025) on non-educational spends.

What is the spend based criterion to qualify reversal of AMF?


Customers who achieve non-education spend of AED 24 K in a year will be eligible for
reversal of AMF. For such customers, there won’t be any AMF charged.

Existing To Bank
In an example given above for existing customer, customer has to achieve non-
education spend of AED 24 K between 1st July 2024 to 30th June 2025, failing which AMF
will be charged on the account.

New To Bank
In above mentioned example of new to bank customer, if customer doesn’t achieve
non-Education spend between 1st April 2024 to 30th March 2025, the AMF will be
chargeable on anniversary. However, if the spend threshold is achieved, AMF will not
be charged.

Easy Payment Plan

What are the Processing Fee rates introduced for the different tenors of EPP on GEMS
transaction on GEMS Card?
Please refer the table below for the Interest Rates and Processing Fess applicable for
different tenors. Please note that the interest rate for all the four tenors of the EPP will
be 0%.

Tenor Interest Rate Processing Fee


3 Months 0% 0%
6 Months 0% 1%
9 Months 0% 2%
12 Months 0% 3%

There will be VAT chargeable on the Processing Fee @ 5%

What is the minimum transaction amount required at GEMS to convert the transaction
into EPP?
The minimum transaction amount for EPP conversion is AED 1000. EPP requests for
GEMS transactions below AED 1000 will not be entertained.

Can a request be placed for EPP conversion for non-GEMS transactions?


Yes, non-GEMS transactions can also be converted into EPP.

What are channels to place request for EPP conversion on GEMS cards?
EPP request for eligible transaction at GEMS can be placed via POS at the time of
performing transaction, Internet Banking & Mobile Banking, by calling Contact
Centre and SMS. For non-GEMS transaction, request can be placed via Internet
Banking and Mobile Banking, Contact Centre and SMS.

How can an EPP request placed via SMS?


All that you need to do is to send SMS text ‘EPP’ to 2121 and Bank will arrange for a call
back to process the EPP request.

What is the minimum transaction amount required to place request for EPP for non-
GEMS transaction?
The minimum transaction amount required for non-GEMS transaction is also AED
1000 to convert into EPP.

What are the interest rates and processing fees applicable for the EPPs on non-GEMS
transaction?
The rates applicable are standard for the listed merchants.

FAB Rewards

How many FAB Rewards will I earn on domestic and international transactions on
GEMS Card?
For domestic and international transactions, the earn rate is 1 FAB Rewards per AED 1
spend.

Is the above earn rate applicable across all domestic transactions?


No, the earn rate for spends at supermarkets, telecom, fuel, education, government,
charities, transport, rental, insurance and fast food is 0.5 FAB Rewards per AED 1 spend.

How many FAB Rewards will I earn for my spends at GEMS?


Since GEMS spends fall in education category, the earn rate will be 0.5 FAB Rewards per
AED 1 spend.

Will I earn FAB Rewards despite converting transactions into EPP?


You will FAB Rewards on transactions where EPP processing fee is applied.

Will I earn FAB Rewards for my GEMS transaction which I convert into EPP for tenor?
As mentioned above, since there is no processing fee applicable for the EPP of 3 months
tenor on GEMS transaction, FAB Rewards will accrue, but will be reversed.

Education Protection Plan

What is Education Protection Plan?


It is an insurance provided by Abu Dhabi national Insurance Company (ADNIC) via FAB,
which helps GEMS Credit cardholders ensure financial security for education of their
children in GEMS school in the event of loss of life, personal accident and permanent
total disability. The cover per child is up to AED 500,000.

Where can I get the details of the plan?

Please visit the GEMS Credit Card page on our website for more details such as
eligibility, coverage etc.

How can I subscribe to the plan?


You can enroll to the plan by placing a request through FAB Contact Centre.

What is the price of subscribing to the insurance plan?


It is AED 28/month per child. It will get charged to your GEMS Credit Card automatically
month on month.

You might also like