HVTC

Question 01: Melissa Woods was recently hired as the campaign manager at
an environmental organization. She has a degree in environmental
sustainability and possesses substantial knowledge about the issue of global
warming. She has the knowledge to lead the public relations team of the
organization. However, a few months later, the board of directors of the
organization expressed dissatisfaction with Melissa's performance and asked
her to resign. Which of the following, if true, best explains this situation?
A. Melissa focused on the results her team achieved rather than how they
achieved those results.
B. Melissa had weak interpersonal and networking skills to run the
project.
C. Melissa is not up to date about the feasibility of using different modes of
renewable energy.
D. Melissa had no prior experience in research and development.
Question 2: Which of the following is an example of deep acting?
A. Liza smiles at her manager even though last week she was passed over for
a promotion.
B. Dave tries to get along with a co-worker because they will soon be
working together on a project.
C. Andy conceals her emotions and politely talks to a customer even
though he is annoying her.
D. Sasha ignores a colleague's question because she knows he has a personal
grudge against her.
Question 3: April's colleague Nathan has consistently pestered her to go
out on a date with him. Though she has refused his offer several times, he
keeps persisting. She found an envelope on her desk from Nathan with
inappropriate pictures and cartoons, which left her infuriated. She now
intends to go discuss the matter with the human resource department of her
company. Which of the following forms of discrimination is April most likely
to cite?
A. mobbing
 B. sexual harassment
C. cyberstalking
D. exclusion
Question 4: is defined as a phenomenon in which the norm for
consensus overrides the realistic appraisal of alternative courses of action.
A. Groupshift
B. Groupthink
C. Ingroup favoritism
D. Social loafing
Question 5: Which of the following is a terminal value according to the
Rokeach Value Survey?
A. personal discipline
B. goal-orientation
C. social recognition
D. self-reliance
Question 6: is the sum total of ways in which an individual reacts
to and interacts with others.
A. Skill
B. Heredity
C. Talent
D. Personality
Question 7: An informal group is characterized by the .
A. fulfillment of the need for social contact
B. predetermined designation of tasks of members
C. pursuit of particular organizational goals
D. stipulation of expected behaviors by the organization.
Question 8: Anna Jonas owns a manufacturing firm in Indonesia and strongly
believes that it is important that workers' rights be respected.
However, because of the recent economic meltdown, she makes the
management pay workers a wage which is below ethical standards. In
addition, the working conditions are below standard because of low
investment in safety equipment. She knows her actions are unethical but
continues to do so to avoid major losses. Jonas is most likely to be
experiencing .
A. self-concordance
B. cognitive dissonance
C. emotional contagion
D. ethical evasion
Question 9: The human resources department of Orbit Bank believes in being
unbiased toward all employees and treating them fairly. They believe it is
crucial that the company treat all their employees equally. However Susan
Daniels, an employee at the bank, recently filed a lawsuit against the
company, claiming that she was discriminated against. Which of the
following, if true, best justifies Susan's action?
A. She was asked whether she was over eighteen during the first round in
the interview process.
B. The company did not give her preferential treatment even though she was
from the host country.
C. Her colleagues expressed their dissatisfaction over their pay and severance
packages.
D. She was given the same incentives as her colleagues in spite of performing
better than them.
Question 10: When two people witness something at the same time and in the
same situation yet interpret it differently, factors that operate to shape their
perceptions reside in the .
A. timing
B. context
C. perceivers
D. target
Quetion 11: Which or the folawing ropesent the second sage in the five stage
group dev perform moder?
A. Forming
B. Adjourming
C. Storming
D. Performing
Question 12: Rogina Geoge works as campaign manager in a not-for-profit
organization in Hampshire. For the upcoming against genetic engineering, she
is networking with managers who are working on the issue of food safety.
Through her network of contacts, she strives to gain information about the
stakeholders in the food industry and other lobby groups. Which of the
following roles is George most likely to be playing according to Mintzberg’s
classification of managerial roles?
A. liaison
B. figurehead
C. entrepreneur
D. leader
Question 13: The exit voice-loyalty healer framework aids in understanding
the consequences of .
A. emotional contagion:
B. dissatisfaction
C. increasing growth opportunities
D. regular feedback
Question 14: refers to evaluative statements or judgments
concerning objects, people, or events.
A. Appearance
B. Behavior
C. Atiitude
D. Demeanor
Question 15: Analyzing relationships, determining causes and effects, and
basing conclusions on scientific evidence, all constitute aspects of
study.
A. organizational
B. systematic
C. theoretical
D. intuitive
Question 16: Which of the following best defines organizational behavior?
A. It involves the study of groups of people coming together for collective
bargaining. ( quizlet
 B. It involves the study of what people do in a company and how it affects
the company's output.
C. It involves analyzing different people in an industry with independent
profit-centered motives.
D. It involves developing exclusively the knowledge of managers and senior -
level employees.
Question 17: are defined as people who oversee the activities of
others and who are responsible for attaining goals in organizations.
A. Managers
B. Interns
C. Secretaries
D. Assistants
Question 18: may be referred to as the capacity to undertake tasks
that demand stamina, dexterity, and strength.
A. Mental abilities
B. Intellectual abilities
C. Cognitive abilities
D. Physical abilities
Question 19: Which of the following is a decision-making model that
describes how individuals should behave in order to maximize some outcome?
A. distributive decision-making model
B. flexible decision-making model
C. rational decision-making model
D. associative decision-making model
Question 20: The statement, "A person who eats meat and then fights for
animal rights demonstrates double standards" is an evaluative statement.
Such an opinion constitutes the of an attitude.
A. reflective component C. behavioral component
B. cognitive component D. affective component
Question 21: refers to a positive feeling about one's job resulting
from an evaluation of its characteristics.
A. Job satisfaction
B. Positivity offset
 C. Job design
D. Constructive dismissal
Question 22: According to Henry Mintzberg, a factory supervisor giving a
group of high school students a tour of the plant may be termed as a
.
A. figurehead
B. resource allocator
C. leader
D. negotiator
Question 23: Which dimension of the Big Five model is a measure of
reliability?
A. conscientiousness
B. openness to experience
C. agreeableness
D. extraversion
Question 24: Johanna Reid, a campaign manager at a child rights
organization, recently started working on an illiteracy project. During the
project, she needs to motivate team members to attain their project milestones
and direct them through different phases of the project. Which of the
following kinds of functions will these tasks be covered under?
A. scrutinizing
B. planning
C. organizing
D. leading
Question 25: A situation in which an employee expresses organizationally desired
emotions during interpersonal transactions at work is known as .
A. negative affect
B. emotional liability
C. self-concordance
D. negative affect
Question 26: Which of the following is a factor present in a target which may
affect a person's perception?
A. interest
 B. motive
C. attitude
D. novely
Question 27: Which of the following statements is true about personality?
A. Personality is free from the influence of the environment.
B. Personality remains constant over time.
C. Personality is influenced by hereditary factors.
D. Personality can be measured solely through personal interviews.
Question 28: The norms dictate behavior such as with whom group
members eat lunch and friendships on and off the job.
A. performance
B. reference
C. social arrangement
D. appearance
Question 29: The is a personality assessment consisting of 100 questions
where respondents are classified as extraverted or introverted, sensing or
intuitive, thinking or feeling, and judging or perceiving.
A. Myers-Briggs Type Indicator
B. Keirsey Temperament Sorter
C. Birkman Method
D. Karolinska Scales of Personality
Question 30: Which of the following is true of surface-level diversity?
A. It refers to psychographic characteristics of the members of a group.
B. It indicates differences of values, emotions and personality traits between
people.
C. People with surface-level diversity will also share deep-level diversity.
D. It refers to differences in easily perceived characteristics, such as
gender and race.
Question 31: refers to a dimension of intellectual ability which
involves identifying a logical sequence in a problem and using this logical
sequence to solve the problem.
A. Visual perception
B. Form perception
 C. Inductive reasoning
D. Spatial visualization
Question 32: bias indicates the tendency of an individual to
attribute his or her own successes to internal factors while putting the blame
for failures on external factors.
A. Congruence
B. Self-serving
C. Distinction
D. Status quo
Question 33: Which of the following terms describes basic convictions that "a
specific mode of conduct or end-state of existence is personally or socially
preferable to an opposite mode of conduct"?
A. attitudes
B. feelings
C. emotions
D. values
Question 34: explains the ways in which we judge people differently,
depending on the meaning we assign to a given behavior.
A. Equity theory
B. Attribution theory
C. Object relations theory
D. Attachment theory
Question 35: Which of the following is a characteristic of emotions?
A. Emotions last for a longer time period than moods.
B. Emotions are never action-oriented in nature.
C. Emotions are reactions to a person or event.
D. Emotions lack a contextual stimulus.
Question 36: Alejandro is constantly annoying people in the office. He speaks
his mind freely without taking into consideration how it will affect others,
doesn't try to smile when he's in a bad mood, and can't understand why other
people are upset with him. Alejandro's inability to be self-aware indicates that
he has a very low .
A. emotional intelligence
 B. cognitive intelligence
C. Self – esteem
D. Negative affect
Question 37: An individual's involvement with, satisfaction with, and
enthusiasm for, the work he performs is known as .
A. Cognitive dissonance
B. Employee engagement
C. Emotional contagion
D. Positivity offset
Question 38: Attribution theory suggests that when we observe an
individual's behavior, we attempt to determine whither it was internally or
extemally caused. That determination, however, depends largely on three
factors?
A. traceability
B. verifiability
C. relatedness
D. consistency
Question 39: With reference to the Hofstede's Framework for Assessing
Cultures, emphasizes a tight social framework in which people
expect others in groups of which they are a part to look after them and
protect them.
A. long-term orientation
B. masculinity
C. uncertainty avoidance
D. collectivism
Question 40: Which of the following terms indicates the tendency of
individuals to spend less effort when working collectively?
A. collective efficacy
B. groupshift
C. groupthink
D. social loafing
Question 41: Which of the following is true according to the affective events
theory?
 A. Employees who score high on emotional stability are more likely to react
strongly to negative events.
B. Employces who experience emotional dissonance at work can only be
motivated with the help of money.
C. An employee's emotions are independent of the employee's age and gender.
D. Employees react emotionally to events at work, which affects their job
performance and satisfaction.
Question 42: When the group energy is focused on the task at hand and the
group is fully functional, it is said to be in the stage of .
A. storming
B. norming
C. inertia
D. performing
Question 43: Role is defined as the way others believe you should
act in a given context.
A. fuzziness
B. expectation
C. conflict
D. perception
Question 44: are cognitive in nature, have an unclear, general
cause, and last for several hours or days.
A. Moods
B. Emotions
C. Feelings
D. Perceptions
Question 45: John Holland's personality-job fit theory presents six
personality types. Which of the following is one of these six types?
A. analytic
B. imaginative
C. investigative
D. practical
Question 46: The response includes actively and constructively
attempting to improve conditions, including suggesting improvements,
discussing problems with superiors, and undertaking some forms of union
activity.
A. neglect
B. voice
C. loyalty
D. exit
Question 47: Which of the following represents the acceptable standards of
behavior within a group that are shared by the group's members?
A. norms
B. dyads
C. goals
D. status
Question 48: According to the Rokeach Value Survey, values refer to
desirable end-states.
A. critical
B. instrumental
C. terminal
D. essential
Question 49: Which of the following is true with regard to groups?
A. A group influences our emotional reactions.
B. A group typically lacks definite roles and structures.
C. A group is characterized by the independence of its members.
D. An informal gathering cannot be considered a group.
Question 50: Which of the following is the most common means of measuring
personality?
A. in-depth interviews C. self-report surveys
B. career portfolio D. reference interviews