CSS9-12 Dmya Assessment Tool
CSS9-12 Dmya Assessment Tool
Department of Education
Region III
SCHOOLS DIVISION OF BULACAN
1. You work as an operations manager for a consumer electronics manufacturing company. A new set of
work instructions was recently implemented by your team in an effort to increase production quality
and uniformity. Reviewing the work instructions to make sure all the required elements are there is
your responsibility as part of the implementation process. The process's goal, important terminology,
team member duties, and any pertinent technical information must all be spelt out in detail in the
instructions.
You're looking over the job instructions when you see that one of the specified components doesn't
appear right. Which of the following components do you think isn't usually included in a job
instruction?
A. Definitions
B. Purpose
C. Reservation Data
D. Responsibility
2. As a manager responsible for overseeing the purchase of ICT materials for an organization, you
need to evaluate reports on the purchasing process to ensure they are accurate, cost-effective, and
meet the organization’s requirements. This involves reviewing detailed reports such as purchase
orders, packing slips, and invoices to confirm that the correct quantities of materials have been
delivered, and that the pricing aligns with the agreed terms and budget. You also assess the
condition of the materials upon arrival to ensure they are in good working order and meet the
specified technical requirements for installation or setup. Additionally, you evaluate whether the
procurement process has been efficient, whether any discrepancies or issues have been addressed,
and whether the purchases align with the organization's long-term needs, ensuring that future ICT
investments are both cost-effective and strategically beneficial.
How will receive reports on the purchase of ICT materials?
I. Match the packing slip to the items received and ensure that the materials are destined in
the indicated purchase order.
II. Materials should be received in the indicated purchase order about quantity and discount.
III.The materials are in good condition.
IV. The equipment should meet the terms of installation and/or set- up.
A. I
B. I and II
C. I, II, and III
D. I, II, III and IV
3 Rica is a manager overseeing customer service quality, you must evaluate factors like employee
training, work environment, service protocols, and technology to ensure high service standards.
Clear work instructions and a positive work environment directly impact service consistency and
customer satisfaction, while tools like service manuals and CRM systems guide employees in
meeting customer needs efficiently. However, factors like specific store hardware may have less
direct impact on service quality unless they significantly affect customer interactions.
Which of the following are the things to consider in rendering services to customers for quality
standards, except,
I. Work Instructions
II. Work Environment
III. Service Manual
IV. Operations Manual
V. Hardware
VI. Software
A. I
B. II
C. III
D. IV
4. Testing and inspections of the incoming and outgoing materials should be performed check the
quality of the materials. Also, it is one way of checking the performance of the materials. This
provides the participants with both pieces of knowledge of the common failure modes through the
following techniques, except
I. Creep test
II. Impact test
III. Written test
IV. Testing machine
V. Hardness tester
VI. Temporary strength test
A. I and II
B. I and III
C. II, III and IV
D. II, III, IV and VI
5. In a manufacturing company, employees are required to follow a detailed set of instructions
for operating a new machine, ensuring safety and efficiency.
What do you call the document that provides a step-by-step set of instructions for
performing a routine task, such as operating a machine?
A. Ergonomics
B. Quality standards
C. Standard operating procedures
D. Work order
6. In a retail business, the company regularly collects customer feedback through surveys and online
reviews to understand customer satisfaction and identify areas for improvement. After analyzing
the feedback, they notice that customers are frustrated with the long checkout process. In response,
the company applies the feedback by streamlining the checkout procedure, which leads to faster
service and a better overall shopping experience, thus improving customer retention and
satisfaction.
What is the importance of customer feedback?
I. Improve product and services
II. Improve customer’s retention
III. Create the best customer’s experience
IV. Gives you experience that helps taking business decisions
A. I, II and III
B. II, III
C. III and IV
D. IV
7. Prolonged use of a computer keyboard and mouse can lead to repetitive strain injuries (RSIs) such
as carpal tunnel syndrome, tendonitis, and muscle fatigue, particularly if proper ergonomic
practices are not followed. For example, an office worker who spends long hours typing and using
a mouse without taking breaks or adjusting their workstation may begin to experience pain or
8. The following are methods used in printing documents, and pictures of files
EXCEPT:
A. Open the document then click the print icon from the quick access toolbar.
B. Open the document and click the file menu and select print from the drop- down
menu.
C. Using shortcut keys, ALT+P
D. Using shortcut keys, CTRL+P
9. How do you differentiate hard drives and flash drives according to their functions?
A. Hard drives are less energy efficient, noisy, and slow while flash drives are
energy efficient, noiseless, and past.
B. Hard drives are heavy due to their metal covering while flash drives and
memory devices are very light
C. Hard drive consists of spinning platters along with a head that can read data that
are magnetically imprinted on the platters while flash drives stores data without
moving parts.
D. Hard drives are electro-mechanical devices while flash drives are solid- state
devices, and they are built of semiconductor material.
10. Loki is working on an electronic project and want to visualize the waveform of a clock signal
in a microcontroller circuit. Which instrument is appropriate for this task, and how should you
connect it?
A. Use an ammeter and connect it in series with the clock line.
B. Use an oscilloscope and connect the probe to the clock signal line, with the
ground clip attached to the circuit ground.
C. Use a thermometer to measure the temperature of the clock signal.
D. Use a voltmeter and connect it across the microcontroller pins.
11. You work as a brand consultant for a company that has developed an innovative new material
used in various high-quality products, such as sports equipment and durable household items.
The company is struggling to market its products effectively, even though the products have
amazing performance attributes. One major challenge is how to best convey what makes their
products special and how to ensure the brand's identity reflects the strengths of these products.
To help improve the brand’s identity and marketing approach, the company needs to focus on the
attributes that make their products unique and appealing to customers. Based on your
understanding, which aspect would be most important to highlight in their branding to give their
business and products a clear identity?
A. Chemical attributes
B. Chemical properties
C. Company producing material
D. Mechanical properties
12. Martina is taking a business management exam, and one of the questions requires her is to recall
fundamental concepts she learned about improving workplace efficiency. Her professor asks her
A. The multimeter's accuracy will improve over time because of better calibration in
moist conditions.
B. The multimeter may become corroded or suffer internal damage due to moisture
exposure, reducing its lifespan and accuracy.
C. The multimeter will automatically adapt to the environment, maintaining its
precision and functionality.
D. The multimeter's display will work faster in a damp environment.
18. Which tool is described as being translucent, made of plastic, shaped like a semi-circle,
and used to draw and measure angles accurately with one-degree increments?
A. Divider
B. Protractor
C. Ruler
D. T-Square
19. In a business meeting, a team presents a graphical device to illustrate sales trends over the last
five years. What is the best description of a graphical device used in this context?
A. It is a device for the presentation of information in the visual-tactile form.
B. It is a device that allows anyone to view still pictures.
C. It is responsible for taking computer data.
D. It visually conveys text, graphics, and video information.
20. A project manager in charge of a call center's new customer service procedure's implementation.
From initial contact until resolution, the team has mapped out the different procedures involved
in managing customer enquiries in a flowchart. Applying the flowchart is your responsibility to
make sure the procedure is carried out accurately and effectively.
The following will help in the interpretation of flowchart except one
A. Deployment Flowchart
B. Graph Flowchart
C. Linear Flowchart
D. Opportunity Flowchart
25. In electronic and electrical systems, it's essential to select the right type of wire for each
purpose, such as connecting components, shielding against interference, or allowing for future
upgrades. Each wire type plays a specific role in ensuring functionality, safety, and
performance.
Which of the following lines should be used for mechanical connection, shielding, and future
circuits line?
A.
B.
C.
D.
26. The following are the rules for drawing symbols except one:
1. The position of a symbol on a diagram does not affect its meaning.
2. The weight of a line used in drawing a symbol does not affect its meaning. In some cases, a
heavier line may be used to emphasize a particular symbol.
3. A given symbol may be drawn in any size that is suitable for use in any diagram.
4. If necessary for contrast, some symbols may be drawn smaller or larger than other symbols
on a diagram. However, for simplicity, it is recommended that not more than two different
sizes of symbols be used on anyone's diagram.
5. The symbols used to represent various components on a circuit diagram are most often
accompanied by a combination of letters that identify the components
A. 1
B. 2
C. 3
D. 5
B.
C.
D.
28. Althea is the student assigned to check and monitor the laboratory tools. After their class, she
found out that one of the tools was damaged. What is the prevention Althea must do?
A. Keep all tools and instruments in good condition.
B. Keep all tools in good condition.
C. Tag the tool as faulty and organize a repair or replacement.
D. Your working area must be kept clean.
29. Emma, the owner of a small electronics store, updates her inventory system to track the new
laptops as part of the business’s assets. These laptops will be displayed on the store’s balance
sheet as part of its total value.
Which of the following items should a business purchase, track in inventory, and display on its
balance sheet?
A. Borrower Slip
B. Files
C. Inventory
D. Inventory Form
30. How will you make a folder to hold all the stencils?
1. Create holding flaps in ascending order so the stencils can be layered and easy
to see and access when needed.
2.To make these flaps, simply use card stock paper and cut it into 3- or 4-inch sections.
3. Glue each section onto a large main piece of card stock, starting towards the top for the
stencil and working your way down to the bottom.
4. Glue three of the four edges, leaving the top edge open for the stencil to slide into.
A. 1, 2, 3, 4
B. 2,1 4, 3
C. 2, 3, 4, 1
D. 3, 2, 4, 1
31. A guide to plan of preparation which Marian needs to be aware of internal and external risk
factors and the consequences of any damage/ failure on their hand tools.
A. Assessment
B. Prevention
C. Education
D. Review
Prepared by:
MYLA O. MAPOY
Master Teacher I
REFERENCES
Computerhope.2020.https://www.computerhope.com/issues/ch001695.htm#:~:text=Save%20usi
ng%20the%20keyboard%20shortcut,window%20for%20a%20new%20file.
Wordpress.2018.https://icttechtips.wordpress.com/2018/07/09/css-coc1-occupational-health-and-
safety-policy/
“Classification of Measurement”<https://circuitglobe.com/classification-
ofmeasuringinstruments. html?fbclid=IwAR0n6wAzeZoKl9VQeaxiDI9O1gGBKH1
k8SX3a4xClaexxfi-ZnpTVLrb7d4> (accessed August 14, 2020)
Curriculum Guide for Computer Systems Servicing Training Regulations for Computer Systems
Servicing
TLE 2020 Learning Module – DepEd PC Hardware Servicing, The Strengthened Technical
Vocational Education Program, pdf file pp. 1-7