Math Test: Wherever possible, use Excel math functions to calculate your answers.

Please keep the formulas in the answer and don't paste the values

1) Service Level is defined as ((Off-(Lost+Dlyd))/Off), given the variables below, what is the Service Level?
Off
Lost
Delayed
Sevice Level

2) Convert the seconds below to decimal format (for example 30 seconds = 0.50).
6
27
45
52

3) Average Handle Time is defined as Talk Time plus Wrap Time, what is the Average Handle Time for these variables (format
Talk Time
Wrap Time
AHT

4) Average these numbers:

5) Break should be no more than 6.25% of an agent's day (excluding exemptions). If an agent worked 11.17 hours,
how many minutes of break would be acceptable.

6) If the Gross Margin % for a product is 30% and Gross Margin $value is $1000. What is the cost of the product?

7) Using the table on right, calculate the weighted average salary.

8) Covert numbers given below to decimal places as asked.

18.357656764
2487.67868688
983.6546576
576.53
763.87
 100
10
15

e variables (format M:SS)?

5:37
1:42

7
2
6
4

Count of Employees Monthly Salary

50 $5,000
20 $7,000
70 $3,400
100 $3,000
115 $2,900

2 Decimal Places
3 Decimal Places
4 Decimal Places
Round up to closest intiger, Zero decimal places
Round down to closest intiger, Zero decimal places
1 Create a pivot to show total units sold and total cost by Region
2 Create a pivot to show total Cost by Sales Rep

Region Sales Rep Item Units Unit Cost

CN Kevin Binder 11 4.99 54.89
HK Andrews Binder 28 4.99 139.72
PH Kevin Binder 28 8.99 251.72
CN Kevin Desk 5 125 625
PH Smith Desk 2 125 250
NZ Lisa Pen 27 19.99 539.73
CN Andrews Pencil 14 1.29 18.06
HK Andrews Pencil 14 1.29 18.06
NZ Lisa Pencil 36 4.99 179.64
NZ Andrews Pencil 14 1.29 18.06
PH Lisa Pencil 7 1.29 9.03
Using lookup functions such as vlookup, hlookup, index match etc. to complete product sales in the table below

Months Product A Product B Product C Product Month Product Sales

January 601 731 589 Product B December 591
February 799 780 736 Product C November 694
March 635 559 715 Product A October 579
April 788 680 782
May 588 606 622
June 640 666 670
July 681 761 680
August 694 740 591
September 778 652 782
October 579 649 728
November 615 600 694
December 657 591 763
he table below
Calculate the Total cost for each Sales representative, as per the region specified in Column K using excel functions
You can use functions such as sumifs, countifs etc. to get the answer

Region Sales Rep Item Units Unit Cost Total Cost

PH Kevin Binder 28 8.99 251.72
PH Smith Desk 2 125 250
PH Lisa Pencil 7 1.29 9.03
CN Kevin Binder 11 4.99 54.89
NZ Andrews Pencil 14 1.29 18.06
NY Lisa Pen 27 19.99 539.73
NY Lisa Pencil 36 4.99 179.64
HK Andrews Binder 28 4.99 139.72
HK Andrews Pencil 14 1.29 18.06
CN Kevin Desk 5 125 625
CN Andrews Pencil 14 1.29 18.06
g excel functions

Sales Rep Region Total Cost

Kevin CN 679.89
Lisa PH 9.03
Andrews HK 157.78
Smith HK 0
Using the P&L Questions: Answer and explain your reasoning.

Using the information in the Resouce P&L Sample Projects 1 & 2 tabs and answer the following:

Sample Project 1 is a seasonal project that ended in the location that is reported here in December 2019. What
looks wrong?
answer here

Is Sample Project 2 stable or seasonal? If stable what is its health? If seasonal, when is its peak season? Why?

answer here

Looking at either sample project, explain how TOTAL DIRECT COSTS, Gross Margin, EBIT, and OVERHEAD
EXPENSES are calculated.
answer here

If an agent belonging to Sample Project 2 was promoted to Supervisor, what would the impact on TOTAL DIRECT
COSTS and Gross Margin be (assuming the agent was not immediately replaced)?
answer here

Is Sample Project 2 requires additional Security staff, will this impact Gross Margin or EBIT?
answer here
 Income Statement For: Port St Lucie, FL
Actuals Ended by 20191231.
Sample Project 1-Port St Lucie, FL
AMOUNT (MONTH) November 2019 December 2019 January 2020 February 2020 Current YTD YTD % YTD Per Hour
Actual % Per_Hour Actual % Per_Hour Actual % Per_Hour Actual % Per_Hour
Inbound Revenue 168,493 85.5% 34.78 38,700 100.4% 36.49
Bonus/Penalty Revenue -155 -0.4% -0.15
Inbound Training revenue 28,557 14.5% 5.90
TOTAL REVENUE 197,050 100.0% 40.68 38,545 100.0% 36.35
Salaries-Supervisors Wages 6,431 3.3% 1.33 6,542 17.0% 6.17 3,131 2,944 6,075
Salaries-Supervisors Vacation Time 185 185
Salaries-Supervisors Holiday Pay 148 148
Salaries-Supervisors Overtime 124 79 203
Salaries-Supervisors Bonuses 1,000 0.5% 0.21 1,000 2.6% 0.94 400 400
Payroll Taxes - Supervisors 606 0.3% 0.13 623 1.6% 0.59 460 363 823
Employee Incentives - Supervisors 7 0.0% 0.00 2 0.0% 0.00
Employee Benefits - Supervisors 82 0.0% 0.02 27 0.1% 0.03
Total Supervisor Costs 8,127 4.1% 1.68 8,194 21.3% 7.73 4,048 3,786 7,834
Salaries-TSR Wages 69,500 35.3% 14.35 15,604 40.5% 14.71
Salaries-TSR Vacation Time 654 0.3% 0.14 706 1.8% 0.67
Salaries-TSR Overtime 13,139 6.7% 2.71 1,850 4.8% 1.74
Salaries-TSR New Hire Training 21,720 56.3% 20.48 411 411
Salaries-TSR Bonuses 3,750 1.9% 0.77 3,575 9.3% 3.37
Salaries-TSR Referrals 500 0.3% 0.10
Payroll Taxes-TSR 6,877 3.5% 1.42 3,356 8.7% 3.16 33 33
Temporary Labor-TSR 96 0.0% 0.02
Employee Incentives - TSR & Agents 395 0.2% 0.08 104 0.3% 0.10
Employee Benefits - TSR & Agents 1,307 0.7% 0.27 438 1.1% 0.41
Travel - TSR & Agents 2,038 1.0% 0.42
Total TSR & Agent Costs 98,255 49.9% 20.28 47,353 122.9% 44.65 444 444
Salaries-Quality Assurance 198 0.1% 0.04 710 1.8% 0.67
Salaries-Quality Assurance Overtime 55 0.0% 0.01
Payroll Allocations - QA 120 0.1% 0.02 571 1.5% 0.54
Payroll Taxes-Quality Assurance 19 0.0% 0.00 54 0.1% 0.05
Employee Benefits - QA 24 0.0% 0.00 8 0.0% 0.01
Travel -QA 3 0.0% 0.00 5 0.0% 0.00 1,747 1,747
Total Dedicated Employees 418 0.2% 0.09 1,348 3.5% 1.27 1,747 1,747
Salaries-Recruiters 735 0.4% 0.15 231 0.6% 0.22
Salaries-Recruiters Vacation Time 40 0.0% 0.01 22 0.1% 0.02
Salaries-Recruiters Holiday Pay 31 0.0% 0.01 10 0.0% 0.01
Salaries-Recruiters Overtime 195 0.1% 0.04 17 0.0% 0.02
Salaries-Recruiters Bonus 43 0.0% 0.01 47 0.1% 0.04
Payroll Taxes-Recruiters 77 0.0% 0.02 26 0.1% 0.02
Employee Benefits-Recruiters 31 0.0% 0.01 10 0.0% 0.01
Travel- Recruiters 18 0.0% 0.00 0 0.0% 0.00
Salaries-Trainers 385 0.2% 0.08 119 0.3% 0.11
Salaries-Trainers Holiday Pay 3 0.0% 0.00
Salaries-Trainers Overtime 3 0.0% 0.00
Salaries-Trainers Bonus 24 0.0% 0.00 8 0.0% 0.01
Payroll Taxes-Trainers 30 0.0% 0.01 10 0.0% 0.01
Employee Benefits-Trainers 47 0.0% 0.01 16 0.0% 0.01
Travel- Trainers 223 0.1% 0.05
Employee Benefits-Workforce Management 27 0.0% 0.01 9 0.0% 0.01
Other Contributing Employees 1,913 1.0% 0.40 526 1.4% 0.50
Telephone - Telco Fixed Costs 1,722 0.9% 0.36 507 1.3% 0.48
 Income Statement For: Port St Lucie, FL
Actuals Ended by 20191231.
Sample Project 1-Port St Lucie, FL
AMOUNT (MONTH) November 2019 December 2019 January 2020 February 2020 Current YTD YTD % YTD Per Hour
Actual % Per_Hour Actual % Per_Hour Actual % Per_Hour Actual % Per_Hour
Total Telco Costs 1,722 0.9% 0.36 507 1.3% 0.48
Recruiting & Advertising Costs 1,031 0.5% 0.21 238 0.6% 0.22
Background Checks/ Hiring Costs 2,588 1.3% 0.53 -31 -0.1% -0.03
Employee Licensing and Certifications 225 225
Total Other Direct Costs 3,619 1.8% 0.75 208 0.5% 0.20 225 225
TOTAL DIRECT COSTS 114,056 57.9% 23.55 58,136 150.8% 54.82 4,718 5,533 10,251
Gross Margin 82,994 42.1% 17.13 -19,591 -50.8% -18.47 -4,718 -5,533 -10,251
Salaries 686 0.3% 0.14 233 0.6% 0.22
Salaries - Overtime 14 0.0% 0.00 2 0.0% 0.00
Salaries - Bonus 115 0.1% 0.02 31 0.1% 0.03
Payroll taxes 57 0.0% 0.01 20 0.1% 0.02
Employee Incentives 5 0.0% 0.00 25 0.1% 0.02
Employee Benefits 87 0.0% 0.02 29 0.1% 0.03
Telephone 4 0.0% 0.00 1 0.0% 0.00
Cell phones 18 0.0% 0.00 4 0.0% 0.00
Office Supplies 60 0.0% 0.01 38 0.1% 0.04
Postage/Shipping 49 0.0% 0.01 13 0.0% 0.01
TSR Equipment Maint. & Repairs 40 0.0% 0.01 10 0.0% 0.01
Travel 1,769 0.9% 0.37 19 0.0% 0.02
Production & Delivery of Service 2,904 1.5% 0.60 425 1.1% 0.40
Salaries 226 0.1% 0.05 79 0.2% 0.07
Salaries - Overtime 3 0.0% 0.00 2 0.0% 0.00
Administrative bonus 5 0.0% 0.00
Payroll taxes 18 0.0% 0.00 7 0.0% 0.01
Cell phones 7 0.0% 0.00 2 0.0% 0.00
Office Supplies 30 0.0% 0.01
Information Technology 283 0.1% 0.06 95 0.2% 0.09
Security Services 381 0.2% 0.08 125 0.3% 0.12
Security 381 0.2% 0.08 125 0.3% 0.12
Salaries 255 0.1% 0.05 88 0.2% 0.08
Salaries - Overtime 54 0.0% 0.01 16 0.0% 0.01
Payroll taxes 23 0.0% 0.00 8 0.0% 0.01
Employee Benefits 8 0.0% 0.00 3 0.0% 0.00
Travel 1 0.0% 0.00
Human Resources 340 0.2% 0.07 116 0.3% 0.11
Outsourced Payroll Costs 175 0.1% 0.04 63 0.2% 0.06
General & Liability Insurance 129 0.1% 0.03 43 0.1% 0.04
Finance 304 0.2% 0.06 107 0.3% 0.10
Salaries 112 0.1% 0.02 25 0.1% 0.02
Salaries - Overtime 3 0.0% 0.00 1 0.0% 0.00
Payroll taxes 9 0.0% 0.00 2 0.0% 0.00
Operating Expenses & CAM Charges 260 0.1% 0.05 87 0.2% 0.08
Real Estate Taxes 172 0.1% 0.04 57 0.1% 0.05
Utilities 1,027 0.5% 0.21 340 0.9% 0.32
Cell phones 1 0.0% 0.00 0 0.0% 0.00
Property Taxes 637 0.3% 0.13 250 0.6% 0.24
Janitorial Services 1,035 0.5% 0.21 360 0.9% 0.34
General Repairs & Maintenance 42 0.0% 0.01 14 0.0% 0.01
Building Maintenance 647 0.3% 0.13 208 0.5% 0.20
Facility Management 3,945 2.0% 0.81 1,345 3.5% 1.27
 Income Statement For: Port St Lucie, FL
Actuals Ended by 20191231.
Sample Project 1-Port St Lucie, FL
AMOUNT (MONTH) November 2019 December 2019 January 2020 February 2020 Current YTD YTD % YTD Per Hour
Actual % Per_Hour Actual % Per_Hour Actual % Per_Hour Actual % Per_Hour
Salaries 3,076 1.6% 0.63 3,175 8.2% 2.99 3,479 2,984 6,462
Salaries - Overtime 683 0.3% 0.14 2 0.0% 0.00 1 1
Payroll taxes 287 0.1% 0.06 266 0.7% 0.25 475 341 816
Telco Fixed Costs 57 0.0% 0.01 19 0.1% 0.02
Office Supplies 13 0.0% 0.00 2 0.0% 0.00
Printing Services 12 0.0% 0.00 0 0.0% 0.00
Licenses and fees 59 0.2% 0.06
Copiers 10 0.0% 0.00 4 0.0% 0.00
Copier Lease 15 0.0% 0.00 4 0.0% 0.00
TGI Management Fees 5,262 2.7% 1.09 1,041 2.7% 0.98
Administration 9,414 4.8% 1.94 4,573 11.9% 4.31 3,954 3,325 7,279
Total Selling, General & Administrative 17,570 8.9% 3.63 6,787 17.6% 6.40 3,954 3,325 7,279
Depreciation 3,986 2.0% 0.82 1,379 3.6% 1.30
Depreciation-Software 2 0.0% 0.00 1 0.0% 0.00
Depreciation of Building Leases 2,235 1.1% 0.46 745 1.9% 0.70
Depreciation 6,223 3.2% 1.28 2,125 5.5% 2.00
EBIT 59,201 30.0% 12.22 -28,502 -73.9% -26.88 -8,672 -8,858 -17,530
Lease Interest Expenses 535 0.3% 0.11 181 0.5% 0.17
Financial Items 535 0.3% 0.11 181 0.5% 0.17
OVERHEAD EXPENSES 24,329 12.3% 5.02 9,092 23.6% 8.57 3,954 3,325 7,279
EBT 58,666 29.8% 12.11 -28,684 -74.4% -27.05 -8,672 -8,858 -17,530
EBT after Amortization 58,666 29.8% 12.11 -28,684 -74.4% -27.05 -8,672 -8,858 -17,530
Net Income 58,666 29.8% 12.11 -28,684 -74.4% -27.05 -8,672 -8,858 -17,530
PAID PRODUCTION HOURS 4,844 2.5% 1.00 1,061 2.8% 1.00
New Hire Training Hours 575 1.5% 0.54
18 5:09:12 AM
 Income Statement For: Killeen, TX
Actuals
Sample Project 2-Killeen, TX
AMOUNT (MONTH) November 2019 December 2019 January 2020 February 2020 Current YTD YTD % YTD Per Hour
Actual % Per_Hour Actual % Per_Hour Actual % Per_Hour Actual % Per_Hour
Inbound Revenue 355,293 98.4% 48.31 243,626 99.7% 54.84 235,071 100.0% 47.84 117,217 100.0% 49.21 352,288 100.0% 48.28
Bonus/Penalty Revenue 5,852 1.6% 0.80 679 0.3% 0.15
TOTAL REVENUE 361,145 100.0% 49.11 244,304 100.0% 54.99 235,071 100.0% 47.84 117,217 100.0% 49.21 352,288 100.0% 48.28
Salaries-Supervisors Wages 24,219 6.7% 3.29 19,461 8.0% 4.38 13,196 5.6% 2.69 8,564 7.3% 3.60 21,760 6.2% 2.98
Salaries-Supervisors Vacation Time 328 0.1% 0.04 380 0.2% 0.09 1,290 0.5% 0.26 516 0.4% 0.22 1,805 0.5% 0.25
Salaries-Supervisors Holiday Pay 432 0.1% 0.06 528 0.2% 0.12 678 0.3% 0.14 678 0.2% 0.09
Salaries-Supervisors Overtime 811 0.2% 0.11 193 0.1% 0.04 388 0.2% 0.08 220 0.2% 0.09 609 0.2% 0.08
Salaries-Supervisors Bonuses 3,811 1.1% 0.52 3,265 1.3% 0.73 1,000 0.4% 0.20 1,046 0.9% 0.44 2,046 0.6% 0.28
Payroll Taxes - Supervisors 2,468 0.7% 0.34 2,104 0.9% 0.47 1,819 0.8% 0.37 1,111 0.9% 0.47 2,929 0.8% 0.40
Employee Benefits - Supervisors 93 0.0% 0.01 70 0.0% 0.02 87 0.0% 0.02 30 0.0% 0.01 117 0.0% 0.02
Travel -Supervisors 451 0.1% 0.06 32 0.0% 0.01
Total Supervisor Costs 32,612 9.0% 4.43 26,033 10.7% 5.86 18,457 7.9% 3.76 11,487 9.8% 4.82 29,943 8.5% 4.10
Salaries-TSR Wages 123,424 34.2% 16.78 66,251 27.1% 14.91 87,838 37.4% 17.87 43,175 36.8% 18.13 131,013 37.2% 17.96
Salaries-TSR Vacation Time 414 0.2% 0.09 1,409 0.6% 0.29 1,007 0.9% 0.42 2,417 0.7% 0.33
Salaries-TSR Overtime 16,504 4.6% 2.24 14,921 6.1% 3.36 906 0.4% 0.18 48 0.0% 0.02 954 0.3% 0.13
Salaries-TSR Exception Time 51 0.0% 0.01
Salaries-TSR New Hire Training 540 0.2% 0.12 2,588 2.2% 1.09 2,588 0.7% 0.35
Salaries-TSR Up Training 1,164 0.5% 0.26 36 0.0% 0.02 36 0.0% 0.00
Salaries-TSR Bonuses 26,861 7.4% 3.65 36,898 15.1% 8.31 1,723 0.7% 0.35 3,104 2.6% 1.30 4,827 1.4% 0.66
Salaries-TSR Referrals 3,150 0.9% 0.43 1,000 0.4% 0.23
Payroll Taxes-TSR 14,478 4.0% 1.97 10,087 4.1% 2.27 10,000 4.3% 2.03 5,416 4.6% 2.27 15,416 4.4% 2.11
Employee Incentives - TSR & Agents 5,322 1.5% 0.72 5,170 2.1% 1.16 5,164 2.2% 1.05 54 0.0% 0.02 5,219 1.5% 0.72
Employee Benefits - TSR & Agents 1,409 0.4% 0.19 1,075 0.4% 0.24 1,509 0.6% 0.31 472 0.4% 0.20 1,980 0.6% 0.27
Total TSR & Agent Costs 191,147 52.9% 25.99 137,571 56.3% 30.97 108,550 46.2% 22.09 55,900 47.7% 23.47 164,449 46.7% 22.54
Salaries-Quality Assurance 3,792 1.0% 0.52 3,789 1.6% 0.85 3,119 1.3% 0.63 3,120 2.7% 1.31 6,239 1.8% 0.86
Salaries-Quality Assurance Overtime 137 0.0% 0.02 58 0.0% 0.01 123 0.1% 0.03 23 0.0% 0.01 146 0.0% 0.02
Salaries-Quality Assurance Bonus 512 0.1% 0.07 500 0.2% 0.11 500 0.2% 0.10 500 0.1% 0.07
Payroll Allocations - QA 126 0.0% 0.02 125 0.1% 0.03 1,241 0.5% 0.25 1,936 1.7% 0.81 3,177 0.9% 0.44
Payroll Taxes-Quality Assurance 246 0.1% 0.03 354 0.1% 0.08 398 0.2% 0.08 326 0.3% 0.14 724 0.2% 0.10
Employee Benefits - QA 97 0.0% 0.01 77 0.0% 0.02 87 0.0% 0.02 27 0.0% 0.01 113 0.0% 0.02
Travel -QA 2 0.0% 0.00 6 0.0% 0.00 6 0.0% 0.00
Salaries-ACCM 7,417 2.1% 1.01 5,583 2.3% 1.26 3,750 1.6% 0.76 3,750 3.2% 1.57 7,500 2.1% 1.03
Salaries-ACCM Bonus 3,117 0.9% 0.42 2,434 1.0% 0.55 1,250 0.5% 0.25 428 0.4% 0.18 1,678 0.5% 0.23
Payroll Taxes-ACCM 798 0.2% 0.11 649 0.3% 0.15 546 0.2% 0.11 372 0.3% 0.16 919 0.3% 0.13
Employee Benefits - ACCM 40 0.0% 0.01 30 0.0% 0.01 15 0.0% 0.00 8 0.0% 0.00 23 0.0% 0.00
Travel -ACCM 329 0.1% 0.04
Total Dedicated Employees 16,609 4.6% 2.26 13,601 5.6% 3.06 11,035 4.7% 2.25 9,989 8.5% 4.19 21,024 6.0% 2.88
Salaries-Recruiters 698 0.2% 0.09 611 0.3% 0.14 676 0.3% 0.14 199 0.2% 0.08 875 0.2% 0.12
Salaries-Recruiters Vacation Time 70 0.0% 0.01 62 0.0% 0.01 75 0.0% 0.02 9 0.0% 0.00 84 0.0% 0.01
Salaries-Recruiters Holiday Pay 42 0.0% 0.01 32 0.0% 0.01 34 0.0% 0.01 34 0.0% 0.00
Salaries-Recruiters Overtime 168 0.0% 0.02 121 0.0% 0.03 80 0.0% 0.02 19 0.0% 0.01 99 0.0% 0.01
Salaries-Recruiters Bonus 23 0.0% 0.01 48 0.0% 0.01 48 0.0% 0.01
Payroll Taxes-Recruiters 70 0.0% 0.01 73 0.0% 0.02 97 0.0% 0.02 24 0.0% 0.01 120 0.0% 0.02
Employee Benefits-Recruiters 70 0.0% 0.01 52 0.0% 0.01 62 0.0% 0.01 23 0.0% 0.01 84 0.0% 0.01
Travel- Recruiters 16 0.0% 0.00 16 0.0% 0.00 2 0.0% 0.00 18 0.0% 0.00
Salaries-Trainers 3,008 0.8% 0.41 4,573 1.9% 1.03 5,734 2.4% 1.17 4,152 3.5% 1.74 9,886 2.8% 1.35
Salaries-Trainers Vacation Time 60 0.0% 0.01 1,020 0.4% 0.21 1,440 1.2% 0.60 2,460 0.7% 0.34
Salaries-Trainers Holiday Pay 160 0.0% 0.02 480 0.2% 0.11 320 0.1% 0.07 320 0.1% 0.04
Salaries-Trainers Overtime 455 0.1% 0.06 107 0.0% 0.02 421 0.2% 0.09 753 0.6% 0.32 1,174 0.3% 0.16
Salaries-Trainers Bonus 1,250 0.5% 0.25 1,250 0.4% 0.17
Payroll Taxes-Trainers 281 0.1% 0.04 493 0.2% 0.11 939 0.4% 0.19 620 0.5% 0.26 1,558 0.4% 0.21
Employee Benefits-Trainers 31 0.0% 0.00 23 0.0% 0.01 44 0.0% 0.01 13 0.0% 0.01 57 0.0% 0.01
Travel- Trainers 14 0.0% 0.00 28 0.0% 0.01
Payroll Allocations-Workforce Management 2 0.0% 0.00 3 0.0% 0.00 95 0.0% 0.02 39 0.0% 0.02 134 0.0% 0.02
Employee Benefits-Workforce Management 64 0.0% 0.01 48 0.0% 0.01 60 0.0% 0.01 21 0.0% 0.01 81 0.0% 0.01
 Income Statement For: Killeen, TX
Actuals
Sample Project 2-Killeen, TX
AMOUNT (MONTH) November 2019 December 2019 January 2020 February 2020 Current YTD YTD % YTD Per Hour
Actual % Per_Hour Actual % Per_Hour Actual % Per_Hour Actual % Per_Hour
Other Contributing Employees 5,209 1.4% 0.71 6,729 2.8% 1.51 10,971 4.7% 2.23 7,313 6.2% 3.07 18,283 5.2% 2.51
Telephone - Telco Fixed Costs 2,331 0.6% 0.32 1,794 0.7% 0.40 1,710 0.7% 0.35 530 0.5% 0.22 2,240 0.6% 0.31
Total Telco Costs 2,331 0.6% 0.32 1,794 0.7% 0.40 1,710 0.7% 0.35 530 0.5% 0.22 2,240 0.6% 0.31
Recruiting & Advertising Costs 855 0.2% 0.12 449 0.2% 0.10 465 0.2% 0.09 154 0.1% 0.06 619 0.2% 0.08
Background Checks/ Hiring Costs 962 0.3% 0.13 319 0.1% 0.07 2,078 0.9% 0.42 14 0.0% 0.01 2,093 0.6% 0.29
Total Other Direct Costs 1,817 0.5% 0.25 768 0.3% 0.17 2,543 1.1% 0.52 168 0.1% 0.07 2,712 0.8% 0.37
TOTAL DIRECT COSTS 249,727 69.1% 33.96 186,496 76.3% 41.98 153,266 65.2% 31.19 85,387 72.8% 35.85 238,652 67.7% 32.71
Gross Margin 111,419 30.9% 15.15 57,808 23.7% 13.01 81,805 34.8% 16.65 31,830 27.2% 13.36 113,636 32.3% 15.57
Salaries 1,256 0.3% 0.17 593 0.2% 0.13 615 0.3% 0.13 175 0.1% 0.07 790 0.2% 0.11
Salaries - Overtime 31 0.0% 0.00 35 0.0% 0.01 17 0.0% 0.00 5 0.0% 0.00 22 0.0% 0.00
Salaries - Bonus 96 0.0% 0.01 60 0.0% 0.01 71 0.0% 0.01 35 0.0% 0.01 105 0.0% 0.01
Payroll taxes 80 0.0% 0.01 61 0.0% 0.01 72 0.0% 0.01 14 0.0% 0.01 86 0.0% 0.01
Employee Incentives 8 0.0% 0.00 14 0.0% 0.00 6 0.0% 0.00 4 0.0% 0.00 10 0.0% 0.00
Employee Benefits 87 0.0% 0.01 65 0.0% 0.01 17 0.0% 0.00 14 0.0% 0.01 31 0.0% 0.00
Telephone 2 0.0% 0.00 1 0.0% 0.00 1 0.0% 0.00 0 0.0% 0.00 2 0.0% 0.00
Internet Connectivity 0 0.0% 0.00
Cell phones 61 0.0% 0.01 52 0.0% 0.01 69 0.0% 0.01 50 0.0% 0.02 119 0.0% 0.02
Office Supplies 43 0.0% 0.01 57 0.0% 0.01 70 0.0% 0.01 49 0.0% 0.02 119 0.0% 0.02
Postage/Shipping 54 0.0% 0.01 60 0.0% 0.01 38 0.0% 0.01 15 0.0% 0.01 52 0.0% 0.01
TSR Equipment Maint. & Repairs 100 0.0% 0.01 73 0.0% 0.02 53 0.0% 0.01 15 0.0% 0.01 68 0.0% 0.01
Travel 1,658 0.5% 0.23 1,377 0.6% 0.31 22 0.0% 0.00 0 0.0% 0.00 22 0.0% 0.00
Entertainment Expense 184 0.1% 0.04
Production & Delivery of Service 3,477 1.0% 0.47 2,633 1.1% 0.59 1,051 0.4% 0.21 376 0.3% 0.16 1,426 0.4% 0.20
Sales Commission 9,313 2.6% 1.27 7,223 3.0% 1.63 4,886 2.1% 0.99 4,701 4.0% 1.97 9,588 2.7% 1.31
New Business 9,313 2.6% 1.27 7,223 3.0% 1.63 4,886 2.1% 0.99 4,701 4.0% 1.97 9,588 2.7% 1.31
Salaries 458 0.1% 0.06 359 0.1% 0.08 362 0.2% 0.07 108 0.1% 0.05 470 0.1% 0.06
Salaries - Overtime 29 0.0% 0.00 13 0.0% 0.00 65 0.0% 0.01 5 0.0% 0.00 71 0.0% 0.01
Administrative bonus 20 0.0% 0.00 15 0.0% 0.00 15 0.0% 0.00
Payroll taxes 39 0.0% 0.01 35 0.0% 0.01 50 0.0% 0.01 12 0.0% 0.00 62 0.0% 0.01
Cell phones 9 0.0% 0.00 7 0.0% 0.00 7 0.0% 0.00 2 0.0% 0.00 9 0.0% 0.00
Office Supplies 42 0.0% 0.01 30 0.0% 0.01 30 0.0% 0.00
Information Technology 597 0.2% 0.08 414 0.2% 0.09 529 0.2% 0.11 128 0.1% 0.05 657 0.2% 0.09
Security Services 507 0.1% 0.07 351 0.1% 0.08 351 0.1% 0.07 146 0.1% 0.06 497 0.1% 0.07
Security 507 0.1% 0.07 351 0.1% 0.08 351 0.1% 0.07 146 0.1% 0.06 497 0.1% 0.07
Salaries 549 0.2% 0.07 354 0.1% 0.08 361 0.2% 0.07 85 0.1% 0.04 446 0.1% 0.06
Salaries - Overtime 33 0.0% 0.00 17 0.0% 0.00 17 0.0% 0.00 11 0.0% 0.00 28 0.0% 0.00
Payroll taxes 43 0.0% 0.01 34 0.0% 0.01 41 0.0% 0.01 8 0.0% 0.00 49 0.0% 0.01
Employee Benefits 30 0.0% 0.00 22 0.0% 0.00 5 0.0% 0.00 5 0.0% 0.00 10 0.0% 0.00
Cell phones 3 0.0% 0.00 2 0.0% 0.00 2 0.0% 0.00 1 0.0% 0.00 3 0.0% 0.00
Travel 23 0.0% 0.00 59 0.0% 0.01 14 0.0% 0.00 14 0.0% 0.00
Human Resources 680 0.2% 0.09 488 0.2% 0.11 440 0.2% 0.09 110 0.1% 0.05 550 0.2% 0.08
Outsourced Payroll Costs 254 0.1% 0.03 225 0.1% 0.05 170 0.1% 0.03 60 0.1% 0.03 230 0.1% 0.03
General & Liability Insurance 155 0.0% 0.02 116 0.0% 0.03 116 0.0% 0.02 41 0.0% 0.02 157 0.0% 0.02
Finance 409 0.1% 0.06 341 0.1% 0.08 286 0.1% 0.06 101 0.1% 0.04 387 0.1% 0.05
Salaries 415 0.1% 0.06 317 0.1% 0.07 324 0.1% 0.07 101 0.1% 0.04 426 0.1% 0.06
Salaries - Overtime 10 0.0% 0.00 6 0.0% 0.00 11 0.0% 0.00 4 0.0% 0.00 15 0.0% 0.00
Payroll taxes 32 0.0% 0.00 29 0.0% 0.01 36 0.0% 0.01 9 0.0% 0.00 46 0.0% 0.01
Employee Benefits 22 0.0% 0.00 16 0.0% 0.00 7 0.0% 0.00 3 0.0% 0.00 11 0.0% 0.00
Storage 26 0.0% 0.00 -34 0.0% -0.01
Utilities 1,420 0.4% 0.19 1,061 0.4% 0.24 1,131 0.5% 0.23 369 0.3% 0.15 1,500 0.4% 0.21
Cell phones 5 0.0% 0.00 4 0.0% 0.00 4 0.0% 0.00 1 0.0% 0.00 5 0.0% 0.00
Property Taxes 573 0.2% 0.08 432 0.2% 0.10 430 0.2% 0.09 143 0.1% 0.06 573 0.2% 0.08
Janitorial Services 1,914 0.5% 0.26 1,416 0.6% 0.32 1,429 0.6% 0.29 487 0.4% 0.20 1,916 0.5% 0.26
General Repairs & Maintenance 33 0.0% 0.00 25 0.0% 0.01 25 0.0% 0.01 8 0.0% 0.00 33 0.0% 0.00
Building Maintenance 1,038 0.3% 0.14 613 0.3% 0.14 475 0.2% 0.10 160 0.1% 0.07 636 0.2% 0.09
 Income Statement For: Killeen, TX
Actuals
Sample Project 2-Killeen, TX
AMOUNT (MONTH) November 2019 December 2019 January 2020 February 2020 Current YTD YTD % YTD Per Hour
Actual % Per_Hour Actual % Per_Hour Actual % Per_Hour Actual % Per_Hour
Travel 3 0.0% 0.00 4 0.0% 0.00 3 0.0% 0.00 0 0.0% 0.00 4 0.0% 0.00
Facility Management 5,490 1.5% 0.75 3,888 1.6% 0.88 3,876 1.6% 0.79 1,287 1.1% 0.54 5,162 1.5% 0.71
Salaries 75 0.0% 0.01 64 0.0% 0.01 63 0.0% 0.01 18 0.0% 0.01 82 0.0% 0.01
Salaries - Overtime 8 0.0% 0.00 12 0.0% 0.00 3 0.0% 0.00 1 0.0% 0.00 4 0.0% 0.00
Payroll taxes 6 0.0% 0.00 7 0.0% 0.00 7 0.0% 0.00 2 0.0% 0.00 9 0.0% 0.00
Employee Benefits 11 0.0% 0.00 8 0.0% 0.00 9 0.0% 0.00 3 0.0% 0.00 13 0.0% 0.00
Telephone 41 0.0% 0.01 31 0.0% 0.01 31 0.0% 0.01 10 0.0% 0.00 41 0.0% 0.01
Office Supplies 303 0.1% 0.04 125 0.1% 0.03 51 0.0% 0.01 5 0.0% 0.00 56 0.0% 0.01
Printing Services 5 0.0% 0.00 5 0.0% 0.00 1 0.0% 0.00 6 0.0% 0.00
Equipment Rental 25 0.0% 0.01 43 0.0% 0.01 43 0.0% 0.01
Copiers 24 0.0% 0.00 31 0.0% 0.01 27 0.0% 0.01 7 0.0% 0.00 33 0.0% 0.00
Copier Lease 56 0.0% 0.01 44 0.0% 0.01 44 0.0% 0.01 15 0.0% 0.01 59 0.0% 0.01
TGI Management Fees 9,751 2.7% 1.33 6,596 2.7% 1.48 6,347 2.7% 1.29 3,165 2.7% 1.33 9,512 2.7% 1.30
Administration 10,276 2.8% 1.40 6,949 2.8% 1.56 6,631 2.8% 1.35 3,228 2.8% 1.36 9,858 2.8% 1.35
Total Selling, General & Administrative 30,748 8.5% 4.18 22,285 9.1% 5.02 18,049 7.7% 3.67 10,077 8.6% 4.23 28,125 8.0% 3.85
Depreciation 3,087 0.9% 0.42 2,356 1.0% 0.53 2,353 1.0% 0.48 777 0.7% 0.33 3,130 0.9% 0.43
Depreciation-Software 4 0.0% 0.00 3 0.0% 0.00 3 0.0% 0.00 1 0.0% 0.00 4 0.0% 0.00
Depreciation 3,091 0.9% 0.42 2,360 1.0% 0.53 2,356 1.0% 0.48 778 0.7% 0.33 3,134 0.9% 0.43
EBIT 77,579 21.5% 10.55 33,164 13.6% 7.47 61,400 26.1% 12.49 20,976 17.9% 8.81 82,376 23.4% 11.29
OVERHEAD EXPENSES 33,840 9.4% 4.60 24,644 10.1% 5.55 20,405 8.7% 4.15 10,854 9.3% 4.56 31,260 8.9% 4.28
EBT 77,579 21.5% 10.55 33,164 13.6% 7.47 61,400 26.1% 12.49 20,976 17.9% 8.81 82,376 23.4% 11.29
EBT after Amortization 77,579 21.5% 10.55 33,164 13.6% 7.47 61,400 26.1% 12.49 20,976 17.9% 8.81 82,376 23.4% 11.29
Net Income 77,579 21.5% 10.55 33,164 13.6% 7.47 61,400 26.1% 12.49 20,976 17.9% 8.81 82,376 23.4% 11.29
PAID PRODUCTION HOURS 7,354 2.0% 1.00 4,442 1.8% 1.00 4,914 2.1% 1.00 2,382 2.0% 1.00 7,296 2.1% 1.00
New Hire Training Hours 250 0.1% 0.06 306 0.3% 0.13 306 0.1% 0.04
7 4:40:03 AM