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Chat Transcript 25 Nov 2024

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14 views1 page

Chat Transcript 25 Nov 2024

Chat_Transcript_25_Nov_2024Chat_Transcript_25_Nov_2024Chat_Transcript_25_Nov_2024Chat_Transcript_25_Nov_2024

Uploaded by

Raphael
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Chat Transcript -

Engagement NC-IJQ-4211 Namecheap

Time Zone - GMT (UTC +00) 24 November, 2024

[22:50:31] Israel Nzulu : my website https://www.mybeautifulland.com/ did not open and seems to have a security issue. suprisingly it is no longer part of
my easyWp dashboard. here is the screenshot

[22:50:58] [Serhii K. joined the chat]

[22:51:01] Serhii K. : Hello! Thank you for contacting our Live Chat Support!

[22:51:03] Serhii K. : Please allow me a few minutes to look through your request.

[22:51:31] Israel Nzulu :


[SharedScreenshot.jpg] [SharedScreenshotkl.jpg]

[22:52:32] Serhii K. : Checking it.

[22:52:55] Israel Nzulu :


[missing.jpg]

[22:54:47] Serhii K. : I can see that your EasyWP Turbo Yearly subscription for mybeautifulland.com was canceled due to non-payment on 2024-07-30. In
general, we keep website archives for 30 days after the subscription is expired. By now, more time has passed so we no longer have the website
backups.

If you have any on your end, please let me know.

[23:01:03] Israel Nzulu : im in possession of an archive and i would like to resume, what shall i do

[23:03:16] Serhii K. : You need to order a new EasyWP Turbo subscription (and add $36 additionally to your Namecheap balance if you want to use the yearly
plan).

You can buy a new subscription here:


https://www.namecheap.com/wordpress/ .

Here is a guide describing how to top up the balance.


https://www.namecheap.com/support/knowledgebase/article.aspx/232/7/how-can-i-add-funds-to-my-namecheap-account/ .

[23:04:14] Serhii K. : Then, upload your backup (ensure that you have the database file as well) to the new subscription via an SFTP connection.

[23:04:24] Serhii K. : To manage the account files you may use FTP clients and find your FTP details as it is shown here:
https://www.namecheap.com/support/knowledgebase/article.aspx/9961/2239/easywp-how-to-access-your-wordpress-website-folders-and-
files-via-sftp/ .

[23:05:02] Serhii K. : Once it's done, contact us again with reference to the NC-IJQ-4211 chat ID.

[23:05:15] Serhii K. : If you want to download a chat with all the links I shared, please use the Download chat transcript (.pdf) option at the top of the
engagement window by clicking on the gearwheel in the upper right corner.

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