PC Troubleshooting and Maintenance Quiz

Assignment 1

1. If your computer monitor turns on but doesn’t display any image, and you’ve confirmed that it’s
correctly connected to your computer, the physical components are working fine, and the device driver
is correct, what could be the issue?
A. Your computer monitor isn’t connected to your computer correctly.
B. The light bulb (or LED bulb) which provides the lighting for your monitor isn’t working correctly
C. The monitor firmware is broken.
D. You used the wrong device driver on your computer for your current monitor

2. What is the most likely cause of a Windows Error (Blue Screen of Death) on a typical home computer?
A. Bad computer memory (RAM) causes most Windows errors.
B. Damage to the operating system (Windows) from a computer virus causes most Windows errors.
C. Bugs in Microsoft Windows cause most Windows errors.
D. Bugs in non-Microsoft products cause most Windows errors.

3. What are two computer problems easily diagnosed just by listening to your computer?
A. You can hear sound card problems and video card problems.
B. You can hear memory problems and computer monitor problems.
C. You can hear magnetic hard drive problems and fan problems.
D. You can hear network card problems and CPU problems.
4. Can you replace a sound card or video card built into your motherboard (integrated sound and
video)?
A.Yes, you can replace built-in components by using the right replacement modules.
B.Yes, you can replace built-in components using generic replacement modules.
C.Yes, you can replace built-in components, but you will need custom replacement parts
D.No, you can’t normally replace built-in components
5. What is a simple way to fix many problems with USB devices?
A.Buy a new device to replace the one that doesn’t work.
B.Use a shorter cord.
C. Plug the device into the USB port upside down.
D. Run the device through a USB adapter to clean up the signal.

6. What is the name of the system built into most hard drives that predict how long until they’ll fail?
A.Power-On Self-Theck (POST) can warn you when a device will fail.
B. Redundant Array (of) Independent Disks (RAID) can warn you when a device will fail
C. Self-Monitoring And Reporting Technology (SMART) can warn you when a device will fail.
D. Microsoft Chkdsk can warn you when a device will fail.

7. What is usually the easiest way to fix an application that won’t start anymore?
A.Run your virus scanner to fix the application because you probably have a virus.
B.Reboot your computer to fix the application because it’s probably a system error.
C.Uninstall and reinstall the application to reset the application completely.
D.Run Windows Registry repair software to fix the application because it’s probably a registry error.

8. If you get strange errors on your computer and don’t have a virus, what should you check next?
A. You should check your firewall in case a hacker is trying to break into your computer.
B. You should check your BIOS in case you don’t have Plug and Play enabled.
C.You should check your computer memory (RAM) in case it’s starting to fail.
D.You should check your Windows Updates for any patches you need to install.

9. If your computer is running slow, what default Windows program will help you find which program is
using all of your processing power (CPU) or memory?
A. You can use Task Manager to find the offending program.
B. You can use the Control Panel to find the offending program.
C. You can use Scandisk to find the offending program
D. You can use the Device Manager to find the offending program.

10. If it takes a long time to open files, how can you usually speed up Windows without buying
anything?
A. You can increase the speed Windows opens files on a magnetic hard drive by defragmenting the drive
with Windows Defrag.
B.Rebooting Windows will make files open more quickly.
C. Running Windows Scandisk or Chkdsk to check your disk drive for errors will speed up opening files.
D. Turning off your firewall will speed up opening files.
 Computer Maintenance Questions and Answers
Assignment 2

1. 9-bit SIMMs have how many pins?

A.30

B.25

C.40

D.29

2. How many bits is the data bus for a 486DX4 processor?

A.32

B.52

C.42

D.68

3. A serial data port on your PC would have ______ pinouts.

A.9

B.5

C.7

D.3

4. There are ___ wires in the standard IDE drive cable.

A.40

B.55

C.50

D.21

5. How big is the conventional memory in a PC?

A.640K

B.340K

C.550K

D.432K
6. How many bits is the system bus for a 386DX processor?

A.32

B.72

C.30

D.54

7. What is the maximum length for a parallel cable?

A.15 ft.

B.17ft

C.16ft

D.12ft

8. What IRQ does the real-time clock use?

A.8

B.7

C.9

D.4

9. Which of these software is also called firmware?

A.Operating System

B.System BIOS

C.Installation drivers

D.None of the above

10. What type of port communicates information to a peripheral device one bit at a time?

A.USB port

B.Serial port

C.Optical port

D.Main port
11. What are the 4 types of DC voltage usually produced by a power supply?

A.-5V,+13V,-4V,+5V

B.+12V, +4V,-5V,-13V

C.+5V -5V +12V -12V +5V, -5V ,-12V ,+12V

12. Which is the largest computer in terms of physical size?

A. The mainframe computer.

B.The microcomputer.

C. The tower computer.

D.The supercomputer.

13. What component of the computer processes data?

A.The RAM

B.The Storage devices.

C.The Processor.

D.The Monitor.

14. Which computer below uses the touch screen technology?

A.The palmtop.

B.The laptop.

C.The minicomputer.

D.The desktop computer.

15. Which is an application program?

A.Windows Explorer.

B.Microsoft DOS.

C.Microsoft OS.

D.Microsoft Access

16. Which computer device below is an example of an output hardware?

A.The keyboard.

B.The printer.

C.The scanner.

D.The microphone

Correct Answer

B. The printer.

17. Which is the first part of Windows that displays when the computer finishes booting?

A.My computer.

B.The Desktop.

C.My documents.

D.The application programs.

18. Which storage device of the computer stores or keeps the operating system and application
programs?

A.The flash disk.

B.The diskette

C.The CD ROM

D.The hard disk.

19. The computer keyboard is divided between how section and features?

A.6-7

B.2-3

C.4-5

D.6-10

20. Which storage device below is connected to the USB port?

A.The CD and DVD.

B.The diskette.
C.The flash disk

D.Local disk (C:)

21. Which component below also performs the function of the monitor?

A.The laptop

B.The projector.

C.The palmtop

D.Touch screen.

22. Which drive letter is used to represent the floppy drive in Windows?

A.Drive C

B.Drive D

C.Drive F:

D.Drive A:

23. Which drive letter is use to represent the hard disk in windows?

A.Drive C:

B.Drive D:

C.Drive F:

D.Drive A:

24. Which of the storage devices below is a primary storage device?

A.The CD ROM.

B.The floppy diskette.

C.The RAM.

D.The hard disk.

25. The last bar or the last part of a window is called

A.The toolbar.

B.The status bar.

C.The task bar.

D.The menu bar.

26. Which bar in windows shows you open windows?

A.The task bar.

B.The title bar.

C.The status bar.

D.The menu bar.

27. Which operating system below is an example of a non-Microsoft operating system?

A.Windows Vista

B.Windows ME.

C.Windows Linux.

D.MS-DOS

28. Which operating system below does not require the use of the mouse?

A.Windows Vista.

B.Windows Linux.

C.Windows ME.

D.MS DOS.

29. Which computer peripheral produces the soft copy of a hard copy?

A.The scanner

B.The printer.

C.The CD ROM.

D.The Tape drive.

30. Which computer peripheral produces the hard copy of a soft copy?

A.The scanner.

B.The printer.

C.The CD ROM.

D.The Tape drive.

31. Which of the computer below does not fall under a model type of computer?

A.The Mainframe computer

B.The Desktop computer

C.The Laptop computer.

D.The laptop computer.

 Assignment 3
a. Describe each of the following types of hard disk interfaces:
i. IDE
ii. SATA
b. Edward intends to use a USB port instead of a parallel port to connect peripheral devices
to her computer. Outline four advantages of USB port that could be influencing her
choice.
c. Amina was required to replace a faulty RAM chip in a computer. Outline the precautions
that she could observe to accomplish the task.
d. What are some of the safety precautions you need to take to reduce the risk of ESD
damage?
e. Outline steps one should follow to install an operating system such as Windows