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3 views

Transcript

Uploaded by

stephen adolph
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Welcome (2/13/2024, 11:08:35 PM): This chat may be monitored or recorded by us or

our providers in accordance with our privacy policy for quality and training
purposes.

https://www.mattressfirm.com/privacy-policy.html
Trudy (2/13/2024, 11:08:37 PM): Welcome Stephen! I’m your Mattress Firm Sleep
Expert. How may I help you today?
Stephen (2/13/2024, 11:09:32 PM): I noticed on my credit report and account from
you but I don’t have an account with you
Trudy (2/13/2024, 11:09:57 PM): Hi Stephen, you are seeing that you opened an acct
with Mattress Firm?
Stephen (2/13/2024, 11:10:37 PM): yes but I never opened an account with you
Trudy (2/13/2024, 11:11:13 PM): I would recommend chatting back and speaking to our
customer service dept:
Our customer service dept is currently closed. However, they will be more than
happy to help you with your needs during normal business hours. You can chat back
in btwn the hours below to speak with a live CS rep OR fill the form out and they
WILL get back to you.
Customer Service Hours
8:00 am to 9:00 pm CST - Mon- Sat
8:00 am to 7:00 pm CST – Sun
Here is the form to fill out for Customer Service so they have all the information
they need to resolve your issue as quickly as possible.
https://www.mattressfirm.com/customer-service-form.html
Please allow up to 24 hours for a response. Thank you. :)
Customer Service Form | Mattress Firm
For customer service request, fill out this form so we can route your request to
the appropriate representative at Mattress Firm.
m | Mattress Firm For customer service request, fill out this form so we can route
your request to the appropriate representative at Mattress Firm.
Trudy (2/13/2024, 11:14:31 PM): have a nice night

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