Xfinity Assistant (11/18/2023, 05:33:42 AM): "The Xfinity Assistant can help you

resolve many issues - simply ask your question below or visit xfinity.com."
Xfinity Assistant (11/19/2023, 05:57:24 PM): "You can ask me questions about your
bill, account, and troubleshooting service issues."
Buttons: Billing | Account | Troubleshooting | I need help signing in |
Something else | Find an Xfinity Store
RICHARD (11/19/2023, 05:57:59 PM): "W what is the charge monthly for Big Ten
network channel 693"
Xfinity Assistant (11/19/2023, 05:57:59 PM): "Regular monthly charges: $232.90\
nOne-time charges: $0.00\nTaxes, Fees and other charges: $11.96\nTotal balance due:
$244.86"
Xfinity Assistant (11/19/2023, 05:57:59 PM): "Your total balance hasn't changed
since last month. For more info or to get help with your bill you can select one of
the options below.How can I assist?"
Buttons: View my current statement | I'm finished
RICHARD (11/19/2023, 05:58:31 PM): "What is a monthly charge for channel 693 on
Comcast?"
Xfinity Assistant (11/19/2023, 05:58:31 PM): "Regular monthly charges: $232.90\
nOne-time charges: $0.00\nTaxes, Fees and other charges: $11.96\nTotal balance due:
$244.86"
Xfinity Assistant (11/19/2023, 05:58:31 PM): "Your total balance hasn't changed
since last month. For more info or to get help with your bill you can select one of
the options below.How can I assist?"
Buttons: View my current statement | I'm finished
RICHARD (11/19/2023, 05:58:58 PM): "I'm finished"
Xfinity Assistant (11/19/2023, 05:58:58 PM): "OK. I hope that helped! Thanks for
chatting with me today."
RICHARD (11/19/2023, 05:59:11 PM): "Customer service please"
Xfinity Assistant (11/19/2023, 05:59:11 PM): "Thanks, I can help with most issues,
but I’ll put you in touch with an agent if you need more assistance. What do you
need help with today?"
Buttons: Billing | Internet | TV & Streaming | Xfinity Voice | Xfinity
Home Security | Activation
RICHARD (11/19/2023, 05:59:28 PM): "Activation"
Xfinity Assistant (11/19/2023, 05:59:28 PM): "You'll need to activate your Internet
equipment using the Xfinity App. For help with another product, select the most
relevant option."
Buttons: Activate in the Xfinity App | Activate X1 | Activate Flex | Activate
Xfinity Mobile | Issues with Xfinity Services activation | Help with Xfinity Mobile
Activation | Chat with an agent
RICHARD (11/19/2023, 05:59:39 PM): "Chat with an agent"
Xfinity Assistant (11/19/2023, 05:59:39 PM): "Sure, I have a couple options for
you. I can connect you with a live chat agent, or I can have the next available
agent call you at 303-877-1071.Which works best for you?"
Buttons: Connect with a chat agent | Call me as soon as possible
RICHARD (11/19/2023, 05:59:50 PM): "Call me as soon as possible"
Xfinity Assistant (11/19/2023, 05:59:50 PM): "You should receive a call from us in
the next few minutes."
Xfinity Assistant (11/22/2023, 02:18:20 PM): "Thanks for making your $244.86
payment to Xfinity! Your confirmation number is 16724420243. To review your
bill and payment details, sign up for automatic payments or paperless billing, you
can go here:
https://customer.xfinity.com/billing/services TxtHelpOrStopMsg&DataRatesMa
yApply"
Xfinity Assistant (11/22/2023, 04:11:55 PM): "The Xfinity Assistant can help you
resolve many issues - simply ask your question below or visit xfinity.com."
Xfinity Assistant (12/11/2023, 10:41:34 PM): "You can ask me questions about your
bill, account, and troubleshooting service issues."
 Buttons: Billing | Account | Troubleshooting | I need help signing in |
Something else | Find an Xfinity Store
RICHARD (12/11/2023, 10:41:46 PM): "Billing"
Xfinity Assistant (12/11/2023, 10:41:46 PM): "Regular monthly charges: $259.40\
nOne-time charges: $0.00\nTaxes, Fees and other charges: $12.59\n\nTotal balance
due: $271.99\n"
Xfinity Assistant (12/11/2023, 10:41:46 PM): "Effective with your next billing
statement on or after January 1, 2024, we estimate the monthly price of your
services will increase by $11.95.Would you like more detailed info?"
Buttons: Yes, review my monthly bill | Yes, learn about Xfinity service price
change | It's something else | No thanks, I'm finished
Xfinity Assistant (12/11/2023, 10:44:40 PM): "You can ask me questions about your
bill, account, and troubleshooting service issues."
Buttons: Billing | Account | Troubleshooting | I need help signing in |
Something else | Find an Xfinity Store
RICHARD (12/11/2023, 10:45:12 PM): "Please call me"
Xfinity Assistant (12/11/2023, 10:45:12 PM): "Thanks, I can help with most issues,
but I’ll put you in touch with an agent if you need more assistance. What do you
need help with today?"
Buttons: Billing | Internet | TV & Streaming | Xfinity Voice | Xfinity
Home Security | Activation
RICHARD (12/11/2023, 10:45:33 PM): "Internet"
Xfinity Assistant (12/11/2023, 10:45:33 PM): "How can I help you with your Internet
service?"
Buttons: Troubleshoot my connection | Manage my WiFi network | Learn about
Xfinity xFi | Check my Internet speed | Chat with an agent
RICHARD (12/11/2023, 10:45:42 PM): "Chat with an agent"
Xfinity Assistant (12/11/2023, 10:45:42 PM): "Got it. I'll put you in touch with a
live agent now."
RICHARD (12/11/2023, 10:45:45 PM): ""
Agent (12/11/2023, 10:45:46 PM): "Hi Richard, thank you for contacting Xfinity. My
name is Dexter. How may I help you today?"
RICHARD (12/11/2023, 10:46:14 PM): "Please call me ### ### ####"
Agent (12/11/2023, 10:46:47 PM): "Sure! We are here on chat to help you out in
every best way possible to resolve the problem if given an opportunity. So can you
let us know in brief what the problem is so that we can check on it?"
RICHARD (12/11/2023, 10:47:45 PM): "About my bill increase"
Agent (12/11/2023, 10:48:39 PM): "That's helpful. I appreciate the additional
detail. You will receive a callback on your number from our Billing team shortly"
RICHARD (12/11/2023, 10:48:46 PM): "please call me"
Agent (12/11/2023, 10:52:25 PM): "The callback has been scheduled successfully for
phone number 3038771071. Confirmation Number: FIL-676858-1"
Agent (12/11/2023, 10:52:44 PM): "Thank you for choosing Xfinity Chat Support and
have a nice day! "
Xfinity Assistant (12/11/2023, 10:52:47 PM): "Thank you for contacting us."
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