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Quality Management Plan

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14 views5 pages

Quality Management Plan

Uploaded by

Lê Tiến Đạt
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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QUALITY MANAGEMENT PLAN

Project Title:

Quality Standards

ISO/IEC 12207 - Software Life Cycle Processes is an international standard


that defines the necessary processes for managing and developing software
throughout its life cycle. This standard is divided into three main groups of
processes:

Primary processes: These include software development, operation, and


maintenance, covering activities from requirements gathering, design, coding,
testing, to deployment and maintenance of the software.

Supporting processes: These processes involve quality assurance,


configuration management, documentation, verification, and validation to
ensure that the software meets the required specifications and quality
standards.

Organizational processes: These include project management, process


improvement, infrastructure provision, and training to ensure the efficiency
and effectiveness of software development and maintenance.

ISO/IEC 12207 provides a framework that enables organizations to develop


software in a systematic, standardized manner, ensuring quality and efficient
management from the initiation phase through to decommissioning.

Quality Objectives

Metric or Specification Measure

Project scope Complete 100% of the agreed-upon


project scope as outlined in the project
requirements document

On-time delivery Deliver project milestones on or before the


scheduled deadlines, with no more than a
5% delay

Budget compliance Maintain project expenses within 20% of


the allocated budget

Change request management Limit the number of scope changes to no


more than 3 major change requests during
the project lifecycle

Quality Roles and Responsibilities

Roles Responsibilities

Sponsor - Ensuring project team to follow to the requirements


- Reviewing quality management plan

PM - Ensure quality management plan (QMP) is implemented to


meet project requirements
- Identifying resources end equipment for project quality
purposes
- Ensuring training is provided to improve awareness of quality
issues
- Ensure project operations are performed under the project
requirements
- Ensure clear documentation of project requirements
- Report quality performance and issues to the sponsor and
team
- Tracking of quality forms and checklists

Team - Ensure project operations are performed under the project


member requirements
- Having an awareness of quality issues
- Continuously preparing and submitting reports relating to
quality issues after phases

Deliverables and Processes Subject to Quality Review


Deliverables Processes

- Quality management plan 1. Quality management plan:


- Risk management - Quality Assurance
- Working performance information - Quality Control
- Changes (if needed) - Process Improvement
2. Risk management:
- Risk Identification
- Risk Assessment
- Risk Response Planning
- Risk Monitoring and Control
3. Working performance information:
- Performance Data Collection
- Performance Reporting
- Performance Review and Feedback

Quality Management Approach

- Creating a checklist of items or activities that need to be verified or


completed
- Performing Root Cause Analysis (RCA) to determine the reason that causes
a defect or error

Quality Control Approach

Product Inspections and Testing:

- Functional Testing: The product will undergo functional testing to ensure it


meets the specified functional requirements.

- Non-functional Testing: This includes testing performance, reliability, and


scalability, based on quality attributes defined during planning.

- Acceptance Testing: Before delivery, the pro duct will go through user
acceptance testing (UAT) to verify it meets both the client’s needs and the
established quality criteria.

Performance Metrics:
- Earned Value Management (EVM): This technique will be used to measure
project performance against budget and schedule to ensure the project is on
track.

- Cost Performance Index (CPI) and Schedule Performance Index (SPI) will be
tracked to monitor the efficiency of resources and time management.

Defect Tracking and Management:

- All defects identified during testing and reviews will be documented in a


defect tracking tool (such as JIRA or Trello).

- Root Cause Analysis will be conducted for high-priority defects to prevent


recurrence.

- Corrective and Preventive Actions (CAPA) will be implemented to address


the defects and improve processes.

Verification Against Quality Objectives:

- A Quality Assurance Checklist will be used during key project phases to


ensure that all deliverables meet the defined quality objectives.

- Project Audits will be scheduled at major milestones to ensure quality


objectives are met for both the process and product.

Final Quality Review and Sign-off:

- A final review will be conducted involving key stakeholders to verify that the
product meets all quality and performance objectives before sign-off and
delivery.

- Only after receiving stakeholder approval, the product will be considered


complete and ready for deployment.

Applicable Quality Procedures


- Inspection
- Testing / Product evaluations
- Meeting

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