RISE KRISHNA SAI GANDHI GROUP OF INSTITUTIONS

Department of Computer Science and Engineering

CLOUD COMPUTING (IV - CSE) – I SEM Reg: R19

UNIT V

Cloud Application Development: Amazon Web Services : EC2 – instances, connecting clients,
security rules, launching, usage of S3 in Java, Cloud based simulation of a Distributed trust
algorithm, Cloud service for adaptive data streaming , Google: Google App Engine, Google Web
Toolkit, Microsoft: Azure Services Platform, Windows live, Exchange Online, Share Point
Services, Microsoft Dynamics CRM.

Cloud Application Development:

Cloud application development is the process through which a Cloud-based app is built. It
involves different stages of software development in cloud. Three cloud delivery models, SaaS,
PaaS, and IaaS; the level of difficulty increases as we move toward the base of the cloud service
pyramid.

Amazon Web Services: EC2 instances

An EC2 instance is nothing but a virtual server in Amazon Web services terminology. It stands
for Elastic Compute Cloud. It is a web service where an AWS subscriber can request and
provision a compute server in AWS cloud.

• Amazon Machine Images (AMIs) are the basic building blocks of Amazon EC2

• An AMI is a template that contains a software configuration (operating system,

application server and applications) that can run on Amazon‘s computing environment

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 • AMIs can be used to launch an instance, which is a copy of the AMI running as a virtual
server in the cloud.

An on-demand EC2 instance is an offering from AWS where the subscriber/user can rent the
virtual server per hour and use it to deploy his/her own applications.

Amazon Management Console (AMC) window listing the Amazon Web Services offered at the
time of this writing. The services are grouped into several categories: computing and networking,
storage and content delivery, deployment and management, databases, and application services.
AWS EC2 instance is a virtual server started in a region and the availability zone is selected by
the user.

Amazon Web Services accessible from the Amazon Management Console.

Getting Started with Amazon EC2:

• Step 1: Sign up for Amazon EC2

• Step 2: Create a key pair

• Step 3: Launch an Amazon EC2 instance

• Step 4: Connect to the instance

• Step 5: Customize the instance

• Step 6: Terminate instance and delete the volume created

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Instances are grouped into a few classes, and each class has available to it a specific amount of
resources, such as: CPU cycles, main memory, secondary storage, and communication and I/O
bandwidth. Several operating systems are supported by AWS, including Amazon Linux, Red Hat
Enterprise Linux, SUSE Linux Enterprise Server 11, Ubuntu Server 12.04.1, and several
versions of Microsoft Windows.

The local instance store persists only for the duration of an instance; the data will persist if an
instance is started using the Amazon Elastic Block Storage (EBS) and then the instance can be
restarted at a later time.

Connecting clients to cloud instances through firewalls

A firewall is a software system based on a set of rules for filtering network traffic. Its function is
to protect a computer in a local area network from unauthorized access.

Fire walls:

 First generation - operated below the transport layer, and discarded packets based on the
information in the headers of physical, data link, and network layer protocols.

 Second generation - operate at the transport layer and maintain the state of all connections
passing through them and opened the possibility of denial of service attacks.

 Third generation - understand widely- used application layer protocols such as FTP,
HTTP, TELNET, SSH, and DNS. These firewalls examine the header of application layer
protocols and support intrusion detection systems (IDS).

Firewalls screen incoming traffic and sometimes filter outgoing traffic as well. A first filter
encountered by the incoming traffic in a typical network is a firewall provided by the operating
system of the router; the second filter is a firewall provided by the operating system running on
the local computer

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Typically, the local area network (LAN) of an organization is connected to the Internet via a
router. A router firewall often hides the true address of hosts in the local network using the
Network Address Translation (NAT) mechanism.

A rule specifies a filtering option at (i) the network layer, when filtering is based on the
destination/ source IP address; (ii) the transport layer, when filtering is based on
destination/source port number; or (iii) the MAC layer, when filtering is based on the
destination/source MAC address.

Security rules for application and transport layer protocols in EC2

A client must know the IP address of a virtual machine in the cloud to be able to connect to it.
The Domain Name Service (DNS) is used to map human-friendly names of computer systems to
IP addresses in the Internet or in private networks.

For several reasons, including security and the ability of the infrastructure to scale up, the IP
addresses of instances visible to the outside world are mapped internally to private IP addresses.
A virtual machine running under Amazon‘s EC2 has several IP addresses:

1. EC2 Private IP Address. The internal address of an instance; it is only used for routing within
the EC2 cloud.

2. EC2 Public IP Address. Network traffic originating outside the AWS network must use either
the public IP address or the elastic IP address of the instance. The public IP address is
translated using Network Address Translation (NAT) to the private IP address when an
instance is launched and it is valid until the instance is terminated. Traffic to the public
address is forwarded to the private IP address of the instance.

3. EC2 Elastic IP Address. The IP address allocated to an AWS account and used by traffic
originated outside AWS. NAT is used to map an elastic IP address to the private IP address.

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 Elastic IP addresses allow the cloud user to mask instance or availability zone failures by
programmatically remapping public IP addresses to any instance associated with the user‘s
account. This allows fast recovery after a system failure.

The following steps allow the user to add a security rule:

1. Sign in to the AWS Management Console at http://aws.amazon.com using your email address
and password and select EC2 service.

2. Use the EC2 Request Instance Wizard to specify the instance type, whether it should be
monitored, and specify a key/value pair for the instance to help organize and search.

3. Provide a name for the key pair. Then on the left-side panel, choose Security Groups under
Network & Security, select the desired security group, and click on the inbound tab to enter the
desired rule.

AWS security. Choose Security Groups under Network & Security, select the desired security
group, and click on the Inbound tab to enter the desired rule:

EC2 Request Instance Wizard is used to (a) specify the number and type of instances and the zone:

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(b) specify the kernelId and the RAM diskId and enable the CloudWatch service to monitor the
EC2 instance

(c) Add tags to the instance. A tag is stored in the cloud and consists of a case-sensitive key/value
pair private to the account.

On Linux or Unix systems the port numbers below 1,024 can only be assigned by the root. The
plain ASCII file called services maps friendly textual names for Internet services to their
assigned port numbers and protocol types, as in the following example:

netstat 15/tcp
ftp 21/udp
ssh 22/tcp
telnet 23/tcp
http 80/tcp

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 How to launch an EC2 Linux instance and connect to it
To launch an EC2 Linux instance from a Linux platform step-by-step process:

A. Launch an instance
1. From the AWS Management Console, select EC2 and, once signed in, go to Launch
Instance Tab.

2. To determine the processor architecture when you want to match the instance with the
hardware, enter the command

 uname -m

and choose an appropriate Amazon Linux AMI by pressing Select.

3. Choose Instance Details to control the number, size, and other settings for instances.
4. To learn how the system works, press Continue to select the default settings.

5. Define the instance‘s security, as discussed in Section 11.3: In the Create Key Pair page
enter a name for the pair and then press Create and Download Key Pair.

6. The key-pair file downloaded in the previous step is a .pem file, and it must be hidden to
prevent unauthorized access. If the file is in the directory awcdir/dada.pem enter the
commands

 cd awcdir

 chmod 400 dada.pem

7. Configure the firewall. Go to the page Configure firewall, select the option Create a New
Security Group, and provide a Group Name. Normally we use ssh to communicate with the
instance; the default port for communication is port 8080, and we can change the port and
other rules by creating a new rule.
8. Press Continue and examine the review page, which gives a summary of the instance.

9. Press Launch and examine the confirmation page, then press Close to end the examination
of the confirmation page.
10. Press the Instances tab on the navigation panel to view the instance.

11. Look for your Public DNS name. Because by default some details of the ins tance are hidden,
click on the Show/Hide tab on the top of the console and select Public DNS.

12. Record the Public DNS as Public DNS name; it is needed to connect to the instance from the
Linux terminal.
13. Use the ElasticIP panel to assign an Elastic IP address if a permanent IP address is required.

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B. Connect to the instance using ssh and the TCP transport protocol.
1. Add a rule to the iptables to allow ssh traffic using the TCP protocol. Without this step,
either an access denied or permission denied error message appears when you‘re trying to
connect to the instance.

 sudo iptables -A iptables -p -tcp -dport ssh -j ACCEPT

2. Enter the Linux command:

 ssh - i abc.pem ec2- user@PublicDNSname

If you get the prompt You want to continue connecting? respond Yes. A warning that the
DNS name was added to the list of known hosts will appear.

3. An icon of the Amazon Linux AMI will be displayed.

C. Gain root access to the instance

By default the user does not have root access to the instance; thus, the user cannot install any
software. Once connected to the EC2 instance, use the following command to gain root
privileges:

sudo - i

Then use yum install commands to install software, e.g., gcc to compile C programs on the
cloud.

D. Run the service ServiceName

If the instance runs under Linux or Unix, the service is terminated when the ssh connection is
closed. To avoid the early termination, use the command

nohup ServiceName

To run the service in the background and redirect stdout and stderr to files p.out and p.err,
respectively,

execute the command

nohup ServiceName > p.out 2 > p.err &

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 How to use S3 in Java
The Java API for Amazon Web Services is provided by the AWS SDK

Create an S3 client. S3 access is handled by the class AmazonS3Client instantiated with the
account credentials of the AWS user:

Buckets. An S3 bucket is analogous to a file folder or directory, and it is used to store S3 objects.
Bucket names must be globally unique; hence, it is advisable to check first to see whether the
name exists:

This function returns ―true‖ if the name exists and ―false‖ otherwise. Buckets can be created and
deleted either directly from the AWS Management Console or programmatically as follows:

S3 objects. An S3 object stores the actual data and it is indexed by a key string. A single key
points to only one S3 object in one bucket. Key names do not have to be globally unique, but if
an existing key is assigned to a new object, the original object indexed by that key is lost.

To access this object with key key from the bucket bucket_name use:

To read this file, you must use the S3Object‘s InputStream:

The InputStream can be accessed using Scanner, BufferedReader, or any other supported
method. Amazon recommends closing the stream as early as possible, since the content is not
buffered and it is streamed directly from the S3. An open InputStream means an open connection
to S3. For example, the following code will read an entire object and print the contents to the
screen:

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Batch upload/download. Batch upload requires repeated calls of s3.putObject() while iterating
over local files.

To view the keys of all objects in a specific bucket, use

ObjectListing supports several useful methods, including getObjectSummaries().

S3ObjectSummary encapsulates most of an S3 object properties (excluding the actual data),
including the key to access the object directly,

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 Cloud-based simulation of a distributed trust algorithm

Mobile wireless applications are likely to benefit from cloud computing.

 The convenience of data access from any site connected to the Internet.
 The data transfer rates of wireless networks are increasing; the time to transfer data to
and from cloud is no longer a limiting factor.
 Mobile devices have limited resources; whereas new generations of smartphones and
tablet computers are likely to use multicore processors and have a fair amount of
memory, power consumptionis, and will continue to be, a major concern in the near
future.

Cognitive Radio Networks (CRNs):

 Cognitive Radio Networks (CRNs) are emerging as a solution to increase the spectrum
utilization by using unused or less used spectrum in radio environments.

 CRNs are often based on a cooperative spectrum-sensing strategy. In this mode of

operation, each node determines the occupancy of the spectrum based on its own
measurements, combined with information from its neighbors, and then shares its own
spectrum occupancy assessment with its neighbors

 Information sharing is necessary because a node alone cannot determine the true
spectrum occupancy. Indeed, a secondary node has a limited transmission and reception
range; node mobility combined with typical wireless channel impairments, such as
multipath fading, shadowing, and noise, add to the difficulty of gathering accurate
information by a single node.

 The secondary nodes of an ad hoc CRN compete for free channels, and the information
one node may provide to its neighbors could be deliberately distorted. Malicious nodes
will send false information to the fusion center in a centralized CRN.

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Trust:

The actual meaning of trust is domain and context specific. Consider, for example,
networking; at the MAC layer the multiple-access protocols assume that all senders follow the
channel access policy, e.g., in Carrier Sense Multiple Access with Collision Detection (CSMA-
CD) a sender senses the channel and then attempts to transmit if no one else does. In a store-and-
forward network, trust assumes that all routers follow a best-effort policy to forward packets
toward their destination.

A Distributed Algorithm for Trust Management in Cognitive Radio:

The algorithm computes the trust of node 1 < i < n in each node in its vicinity, j ∈ Vi ,
and requires several preliminary steps. The basic steps executed by a node i at time t are:

1. Determine node i ‘s version of the occupancy report for each one of the K channels:

In this step node i measures the power received on each of the K channels.

2. Determine the set Vi (t) of the nodes in the vicinity of node i . Node i broadcasts a message
and individual nodes in its vicinity respond with their NodeId.

3. Determine the distance to each node j ∈ Vi (t) using the algorithm.

4. Infer the power as measured by each node j ∈ Vi (t) on each channel k ∈ K.

5. Use the location and power information determined in the previous two steps to infer the
status of each channel:

6. Receive the information provided by neighbor

7. Compare the information provided by neighbor

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8. Compute the number of matches, mismatches, and cases when no inference is possible,
respectively,

Data partitioning for the simulation of a trust algorithm. The area covered is of size 100 × 100
units. The nodes in the four subareas of size 70 ×70 units are processed by an instance of the
cloud application. The subareas allocated to an instance overlap to allow an instance to have all
the information about a node in its coverage area.

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 A cloud service for adaptive data streaming

Data streaming is the name given to the transfer of data at a high rate with real-time
constraints. Multimedia applications such as music and video streaming, high-definition
television (HDTV), scientific applications that process a continuous stream of data collected by
sensors, the continuous backup copying to a storage medium of the data flow within a computer,
and many other applications require the transfer of real-time data at a high rate.

Data streaming involves three entities:

1. The sender.
2. A communication network.
3. A receiver.

The resources necessary to guarantee the timing constraints include CPU cycles and
buffer space at the sender and the receiver, as well as network bandwidth. Adaptive data
streaming determines the data rate based on the available resources. Lower data rates imply
lower quality, but they reduce the demands for system resources.

Accommodating dynamic data flows with timing constraints is nontrivial; only about 18% of the
top 100 global video Web sites use adaptive bit rate (ABR) technologies for streaming.

Design decision is how the two services should interact to optimize performance. Two
alternatives come to mind:

1. The audio service running on the EC2 platform requests the data file from the S3, converts it,
and, eventually, sends it back. The solution involves multiple delays and it is far from optimal.
2. Mount the S3 bucket as an EC2 drive. This solution reduces considerably the start-up time for
audio streaming.

The results of our measurements when the instance is the t1.micro server exhibit a wide range of
conversion times, 13–80 seconds, for the large audio file of about 6.7 MB when we convert from
320 to 192 Kbps.

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 GOOGLE APPLICATION ENGINE (GAE)

 Google App Engine is a PaaS cloud that provides a complete Web service
environment(Platform)
 GAE provides Web application development platform for users.
 All required hardware, operating systems and software are provided to clients.
 Clients can develop their own applications, while App Engine runs the applications on
Google‘s servers.
 GAE helps to easily develop an Web Application
 App Engine only supports the Java and Python programming languages.
 The Google App Engine (GAE) provides a powerful dis tributed data storage service.

Google App Engine Environments:

Google Cloud provides two environments:
1) Standard Environment with constrained environments and support for languages such as
Python, Go, node.js
Features of Standard Environment:

 Persistent storage with queries, sorting, and transactions.

 Auto-scaling and load balancing.
 Asynchronous task queues for performing work.
 Scheduled tasks for triggering events at regular or specific time intervals.

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  Integration with other GCP services and APIs.

2) Flexible Environment where developers have more flexibility such as running custom
runtimes using Docker, longer request & response timeout, ability to install custom
dependencies/software and SSH into the virtual machine.

GAE Components:

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Language Run Time:

GAE ARCHITECTURE:

App Engine is created under Google Cloud Platform project when an application resource is
created. The Application part of GAE is a top- level container that includes the service, version
and instance-resources that make up the app.

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Google‘s cloud computing application includes the Google File System, the MapReduce
programming framework, and Big Table. With these building blocks, Google has built many
cloud applications.
 Google File System(GFS) ->for storing large amounts of data.
 MapReduce->for application program development.
 Chubby-> for distributed application lock services.
 BigTable-> offers a storage service.
 Third-party application providers can use GAE to build cloud applications for providing
services.
 Inside each data center, there are thousands of servers forming different clusters.
 GAE runs the user program on Google‘s infrastructure.
 Application developers now do not need to worry about the maintenance of servers.
 GAE can be thought of as the combination of several software components.
 GAE supports Python and Java programming environments.
 The frontend is an application framework which is similar to other web application
frameworks such as ASP, J2EE, and JSP. At the time of this writing, GAE supports
Python and Java programming environments.

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GAE APPLICATIONS
Well-known GAE applications
 Google Search Engine
 Google Docs
 Google Earth
 Gmail
These applications can support large numbers of users simultaneously.
 Users can interact with Google applications via the web interface provided by each
application.
 Applications run in the Google data centers.
 Inside each data center, there might be thousands of server nodes to form different
clusters.
 Each cluster can run multipurpose servers.

Google Web Toolkit (GWT)

Google Web Toolkit (GWT) is a development toolkit for building and optimizing complex
browser-based applications. Google Web Toolkit (GWT) is a development toolkit to create
RICH Internet Applications (RIA).

o Developer need not to be expert at browser incompatibilities as GWT handles through

different binding.
o GWT is a single code base for client and server.
o GWT has chosen Java with which development becomes more effective as it provide
code navigation, refactoring etc.
o GWT MVP (Model View Presenter) allows shared working, faster testing with JUnit.
The event bus allows many updates in client side application by placing event on the
event bus.
o It allows different Java tools to integrate with it such as hibernate through gilead.

Components of GWT:
o GWT Java-to-JavaScript Compiler: It translates all the Java written code into
JavaScript.
o GWT Development Mode: It allows the developers to run application in development
mode i.e. app run in Java without compiling JavaScript. Development mode allows native
mode plug- in called Google Web Toolkit Developer Plug- in.

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 o JRE emulation library: GWT includes a library that follows the Java runtime library i.e.
java.lang, java.lang.annotation, java.math, java.io, java.sql, java.util etc.
o GWT Web UI class library: For creating a widget GWT consists of set of interface and
classes.

GWT provides two modes:

1. Development Mode: It provides the facility to debug Java code of the application
directly with your Java debugger.
2. Web Mode: This mode enables the application to be translated into HTML, CSS and
JavaScript code which can be directly deployed to a web server.

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GWT Application:

To build a GWT application we have four sections, in this last section is optional.

1) Module Descriptors: This section helps in configuration of GWT application. To configure

we write the configuration file into XML

Syntax: name.gwt.xml

Here, "name " is the name of application. All configuration files are in project root directory.

2) UI design: It consists of HTML, CSS or Images which used to design GWT application. We
can configured its location by using <public path = "location address" /> tag. We can find the
configuration files in module configuration.

3) Client Side Code: In this section conversion of all the codes and business logic of application
is converted into JavaScript using GWT compiler. We can find the location of resource
using <source path = "path" /> tag. This code consists of Entry Point code which can be
written without the parameter. When GWT application module is loaded
then EntryPoint.onModuleLoad() method is called each time.

4) Server Side Code: In this section we can execute Server side code. If our application does not
have any backend (server side script or database) then this section is optional.

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 Microsoft: Azure Services Platform
Windows Azure service platform is a cloud Platform as a Service (PaaS) by Microsoft.
It enables the development and hosting of applications on Microsoft‘s managed data center.
Microsoft Azure is a cloud computing platform that provides a wide variety of services that we
can use without purchasing and arranging our hardware.
Azure Services like compute, storage, network, and application services allow us to put
our effort into building great solutions without worrying about the assembly of physical
infrastructure.

The components in the Azure Service platform includes Live Services, SQL Azure for targeted
cloud database management, SharePoint Services, Dynamic Customer Relationship
Management (CRM) Services, and AppFabric providing different sets of application-centric
services.

Azure Services:
o Compute services: It includes the Microsoft Azure Cloud Services, Azure Virtual
Machines, Azure Website, and Azure Mobile Services, which processes the data on the
cloud with the help of powerful processors.

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 o Data services: This service is used to store data over the cloud that can be scaled
according to the requirements. It includes Microsoft Azure Storage (Blob, Queue Table,
and Azure File services), Azure SQL Database, and the Redis Cache.
o Application services: It includes services, which help us to build and operate our
application, like the Azure Active Directory, Service Bus for connecting distributed
systems, HDInsight for processing big data, the Azure Scheduler, and the Azure Media
Services.
o Network services: It helps you to connect with the cloud and on-premises infrastructure,
which includes Virtual Networks, Azure Content Delivery Network, and the Azure
Traffic Manager.

Azure Services Platform Components:

1. Windows Azure

2. SQL Services
3. .NET Services
4. Live Services
1. Windows Azure:
 Windows Azure is a Cloud-based Operating System.
 Provides the Development, hosting, and service management environment to Azure
Services Platform.
 Supports existing standards like SOAP, REST, and XML.
 Developers can use the Visual Studio skills to build applications and services
Uses of Windows Azure:
• Widows Azure can be used to
1. Add Web Service applications to existing applications

2. Build and Modify applications and then move them onto the Web
3. Make, test, debug, and distribute web services efficiently and inexpensively
4. Reduce the cost of IT Management
2. SQL Services
 Microsoft SQL Services extend SQL Server capabilities to the cloud as web-based
services.

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  Allows Storage of Varieties of data
o Structured Data
o Semistructured Data
o Unstructured Data
 Delivers a set of Integrated Services that allow
1. Relational Queries
2. Search
3. Reporting
4. Data Analytics
5. Integration and Synchronization of data

3. .NET Services
 Microsoft .NET Services are a Set of Microsoft hosted, developer oriented services.
 Provides components and high- level class libraries.
 Similar to .NET Framework that help developers to focus more on their product
development.
 .NET services are also available to other development technologies through the use of
industry standard protocols like REST, SOAP, and HTTP.

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4. Live Services
 Live Services is a development center and supplier of software development kits for
Windows Live and Azure Services Platforms
 Windows Live is a discontinued brand name for a set of web services and software
products from Microsoft as part of their software plus services platform.
 The Windows Live brand was phased out during August 2012, when Windows 8 was
release to manufacturing

Windows Live
Windows Live is the former collective brand name for a set of services and software
products from Microsoft; part of their software plus services platform. A majority of these
services are Web applications, accessible from a browser, but there are also client-side binary
applications that require installation. There are three ways in which Windows Live services are
offered: Windows Essentials applications, web services, and mobile services.

Windows Live is an integrated set of online services that makes it easier and more fun
for consumers to communicate and share with others. The new generation of Windows
Live includes updated experiences for photo sharing, email, and instant messaging, as
well as integration with multiple third-party sites.

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Communicating and Collaborating:
 Windows Live provides social features available to all customers, including an updated
profile, a ―what‘s new‖ feed of activities across the network, and web, photo sharing,
and on-the-go access from virtually any device with Windows Live SkyDrive. Online
storage is increasing from 5GB to 25GB.
 Windows Live Messenger includes more personalization, a ―what‘s new‖ feed with
updates from contacts across the Web, drag-and- drop photo sharing in the conversation
window
 Windows Live Mail: POP3 email client that easily integrates with non-Microsoft email
services
 Windows Live SkyDrive: Facilitates online Microsoft Office collaboration and provides
free cloud storage for documents and photos.
 Windows Live Messenger Companion: Internet Explorer add- in for live collaboration
 Windows Live Family Safety: Extends parental controls in Windows 7 and Vista

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 Microsoft Exchange Online
Microsoft Exchange Online is a hosted messaging solution that delivers email, calendar,
contacts, and tasks from PCs, the web, and mobile devices. It integrates fully with Azure Active
Directory, enabling administrators to use group policies, as well as other administration tools, to
manage Exchange Online features across their environment.
Organizations that subscribe to Exchange Online retain control over the messaging services they
offer to users. With the Exchange Online hosted plans described in this document, email is
hosted on servers that support multiple customers simultaneously.
Exchange Online servers are geographically dispersed. The service is aimed at
easing.IT‘s management duties by removing your need to deploy, configure,
monitor, and upgrade on-site email solutions.
Customers using Active Directory can use a synchronization tool to keep the
online and local Active Directories in sync.

These are the key features of the online standard version of the solution:
 A 5GB mailbox (additional storage available for purchase—up to 25GB), shared
calendar, contacts, tasks
 Outlook Client Connectivity including Outlook Anywhere
 Outlook Web Access
 Virus/spam filtering via Exchange Hosted Filtering
 Push email for Microsoft Windows Mobile 6.0/6.1 and Exchange ActiveSync 12 devices

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  Email synchronization for Nokia E series and N series and iPhone 2.0 (no ActiveSync
push)

 Built- in business continuity and disaster recovery capabilities

 Scheduled uptime of 99.9 percent with financially backed service level agreements
 Use of HTTPS to help keep Internet access secure
 Tier 2 support 24/7 (web form and phone based) for IT administrators
 Sign-In Tool for single sign-on capability
 Directory Synchronization Tool to help keep on-premise and online Active
Directories in sync

 Coexistence, or the ability for some users to be on mail servers on premises and for some
to be online.
 Migration Tools to help you move your current mailbox data into the online environment

Share Point Services

Windows Sharepoint Services (WSS) is a portal-based platform for creating, managing and
sharing documents and customized Web services. Microsoft offers its SharePoint Services to
aid collaboration efforts.
 SharePoint Services provides communities for team collaboration and makes it easy
for users to work together on documents, tasks, contacts, events, and other
information. Additionally, team and site managers can coordinate site contents and
user activity.
 SharePoint sites are made up of Web Parts and Windows ASP.NET-based
components. Web Parts are designed to be add-ons to web pages and configured
by site administrators and users to create complete page-based applications.

 SharePoint sites are places where teams can participate in discussions, shared
document collaboration, and surveys. Site content can be accessed from a web
browser and through clients that support web services. Document collaboration
controls allow you to check in, check out, and control document versioning.
 Microsoft Office System programs use SharePoint site content. A site‘s
collaborative content—like documents, lists, events, and so forth—can be read and
edited with Microsoft Office Word. Picture editing is also possible. Microsoft
Office Outlook allows SharePoint site event calendars to be viewed side by side
with personal calendars.

UNIT-5 [28] Cloud Computing

SharePoint services include consulting, development, migration, integration, support, and
managed services.

SharePoint consulting team will help you with the following customized solutions:

 Third-party Collaboration tools.

 Business Workflows.
 Intranet/Extranet Portals.
 Business Intelligence Dashboards.
 Core Content Management Systems.
 CRM Tools.
 Data Collaboration Solutions.
 Excel Services.
 Integration Tools.

Microsoft Dynamics CRM (Customer relationship management )

Microsoft Dynamics CRM Online is an on-demand customer relationship management

service hosted and managed by Microsoft. The Internet service delivers a full suite of
marketing, sales, and service capabilities through a web browser or directly into
Microsoft Office and Outlook. It provides ―instant-on‖ access to businesses that want a
full- featured CRM solution with no IT infrastructure investment or setup required.

―At Microsoft, we‘re revolutionizing how companies deploy marketing, sales, and service
solutions to users within their organization,‖ said Brad Wilson, general manager of
Microsoft Dynamics CRM at Microsoft.

―Microsoft Dynamics CRM delivers the power of choice to customers, with a familiar
and productive user experience and a multitenant platform that enables fast on-premise
implementations or ‗instant-on‘ deployments over the Internet.‖

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Microsoft Dynamics CRM Online supplements Microsoft‘s software plus services strategy
for delivering integrated business solutions over the Internet, and it is a part of
Microsoft‘s multibillion-dollar investment in global datacenters.

In addition to full access through a zero-footprint browser client, the new service delivers
marketing, sales, and service information within a native Microsoft Office experience,
integrated with the desktop tools that employees already use every day, enabling
businesses to ramp up end-user adoption and productivity rapidly.

Microsoft Dynamics CRM Online is initially packaged in two service offerings:

• Microsoft Dynamics CRM Online Professional delivers a full suite of CRM

capabilities with extensive configurability and extensibility options. Businesses get
5GB of data storage, 100 configurable workflows, and 100 custo m entities. The
Professional edition is priced at US$44 per user per month, with an introductory
offer of US$39 per user per month.

• Microsoft Dynamics CRM Online Professional Plus delivers all the capabilities of
the Professional version plus offline data synchronization with expanded data
storage, workflow, and customization options that give businesses 20GB of data
storage, 200 configurable workflows, and 200 custom entities. The Professional
Plus edition is priced at US$59 per user per month.

CRM system helps benefit your individual business teams:

• Marketing teams
• Sales teams
• Customer service teams
• Field service teams
• Project service automation teams

UNIT-5 [30] Cloud Computing