TRIBHUVAN UNIVERSITY

Swoyambhu International College

Lagankhel, Lalitpur

A REPORT ON KHALTI
Submitted By: Dipak Shrestha
BBM 7TH Semester

Submitted To:

Department of BBM
In partial fulfillment of the requirements for the Course
E-Commerce January 2024

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Contents
1. INTRODUCTION.......................................................................................................................................4
1.1 Background of study..........................................................................................................................4
1.2 Statement of problem.......................................................................................................................5
1.3 Objectives of the report.....................................................................................................................6
2. KHALTI.....................................................................................................................................................7
(Digital Wallet and Online Payment).......................................................................................................7
2.2 SWOT Analysis...................................................................................................................................8
Users Experience.........................................................................................................................................9
Services........................................................................................................................................................9
Security Measures:....................................................................................................................................10
Payment options:......................................................................................................................................11
Market Reach:...........................................................................................................................................11
How khalti works.......................................................................................................................................12
Conclusion.................................................................................................................................................13
Recommendation......................................................................................................................................13

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 ABSTRACT

Khalti is an e-wallet which allows instant, secure and quick online payments in
Nepal. It is operated and owned by Sparrow Pay Pvt. Ltd under the parent
company Janaki Technology. Its office is situated in Hariharbhawan, Lalitpur.

An E-commerce website analysis report is a useful instrument that teaches users

what's happening on the site and how to enhance the user's experience to attract
more visitors and increase the online store's profitability.

While preparing this report the data were collected from khalti.com and other
secondary data and references.

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 Acknowledgements

I would like to thank to Swoyambhu International College for giving me this

wonderful opportunity to compose the "Khalti" research report. My knowledge of
Nepal's digital wallet and its significance in the modern economic environment
has grown. In addition, I loved the challenge of doing research and had the
chance to develop our skills, knowledge, and language. To balance this report
with my text, many attempts have been made to bring it up to date. Despite these
attempts, there can be weaknesses about this subject. As a result, I am eagerly
await your comments and ideas for how to make the report even better. I will
take those ideas very seriously and acknowledge them.

Eventually, I would like to thank my parents and friends who helped me to

prepare this report within a time frame.

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1. INTRODUCTION

1.1 Background of study

Students enrolled in the Bachelor of Business Management (BBM) program are

required to write a report in the seventh semester that directly relates to the e-
commerce industry in Nepal. As Tribhuvan University students, we are also
required to write an e-commerce business report. The purpose of this research is
to inform readers about the Khalti wallet payment gateway. This report was
written according with the guidelines set down by Tribhuvan University's Faculty
of Management. The requirements and steps the researcher took to construct an
e-commerce project are outlined in this project report. Understanding the Khalti
digital wallet's SWOT analysis is another benefit of this research. The network
security infrastructure and several business strategies that Khalti uses are also
examined in this report.

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1.2 Statement of problem

Digital payment systems were first introduced in 2002, but as of 2020, we are still
in the early stages of development with many gaps and improvements to be
adopted.

● The system has only recently entered the market, but due to unfavorable
policies and frameworks, it has not been well implemented.

● Many people are unable to use digital payment systems because they lack
technological knowledge.

●Some apps are intentionally created to appear trustworthy and secure, but in
reality, they make it easier for individuals to steal sensitive personal information
or perpetrate credit card fraud.

Certain apps are made specifically to appear reliable and secure, but in practice
they just make it simpler for thieves to obtain credit card fraud or other personal
data. Although we're making progress in the digital realm, we still haven't caught
up to the issues listed above. Getting beyond these issues will undoubtedly result
in the modifications to our digital payment system that we desire.

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1.3 Objectives of the report

 This study focuses on examining the system's overall operation and the
Khalti digital wallet or payment gateway.
 To examine the Khalti digital wallet payment getaway
 To examine Khalti's network security infrastructure and commercial model.
 To draw attention to the services offered by Khalti wallet
 To comprehend the prerequisites that must be met in order to launch a
payment portal.
 To be familiar with the application and physical workings of e-commerce
websites.
 Recognize the security precautions needed for risk-free and secure online
transactions.
 To learn more about the functions and reach of Nepal's electronic
economy.

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2. KHALTI
(Digital Wallet and Online Payment)

In simple Nepali terms, Khalti means a pocket. However, the Khalti that we are
going to talk about in this article is a payment gateway that makes online
payment as well as money sending and receiving easily in Nepal.

Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched
in January 2017, Khalti is an emerging online payment solution in Nepal. It allows
users to pay for a range of services like basic utility payments, hotel bookings,
movie and domestic flight tickets, events and many more.

Khalti offer payment solution to over hundreds of merchants across Nepal and
provide seamless payments using e-banking, smart banking, cards, and wallet.
Being not just limited to mobile app users, Khalti has more than 100,000 POS and
Agent Network providing Khalti services to end users.

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2.2 SWOT Analysis

2.2.1 Strengths:
 Secure payment gateway.
 User-friendly interface.
 Diverse payment option.

2.2.2 Weakness:
 Limited merchant partnerships.
 Possible technical glitches.
 Limited international reach.

2.2.3 Opportunities:
 Collaborate with more e-commerce platforms.
 Expand services to international markets.
 Introduce loyalty programs.

2.2.4 Threats:
 Competition from other payment gateways.
 Regulatory changes.
 Rapid technological advancements.

Users Experience

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Khalti has more than 1.7 million active users and is Nepal’s top payment gateway
and digital wallet. After four years, it has been at the forefront of Nepal’s
revolution in online payment methods for more than four years now. This is what

Khalti’s clients have to say about the Khalti application.

Nowadays I directly receive my earnings in Khalti and spend it via the wallet to
pay utility bills and other daily expenses. Every time while making transactions
through Khalti I feel like living in the digital age”. Poudyal says.

Services

Security Measures:

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  Khalti constantly protects our bank information when we send money or
make online purchases of goods and services.
 Every time we shop, we don't need to enter all of your financial
information.
 Enrolling in Khalti is free of charge. We can transfer money to our family
members at no additional expense by using your bank account or Khalti
balance.
 Using Khalti to make payments is quite safe because our credit card
number is protected by a number of security measures.
 Khalti never shares your financial information with third parties without
your consent. It offers complete protection from unauthorized payments
made using your account.

Payment options:

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  Directly using Khalti Wallet Account.
 Internet Banking (From Banks linked with Khalti)
 Mobile Banking.
 SCT Cards.

Market Reach:

Khalti has over half a million downloads on the Google Play Store and a vast
number of users on the iOS platform as well. Though the company only recently
acquired the Payment Service
Provider (PSP) license from Nepal
Rastra Bank in the second quarter
of 2019, people have been pouring
into the platform for their payment
solutions from the day of its launch.
Also, the name “Khalti” just sounds
perfect for a Nepalese digital wallet.

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How khalti works

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Conclusion

A digital payment gateway called Khalti enables both online and offline payments.
Paying using Khalti is simpler and safer. To protect data, Khalti implements SSL
technology. In addition to using a secure VPN connection while transacting with
partner bank accounts, it securely encrypts private and personal information
before transmission. More than 250 employees, 70,000+ agents, 60,000+
merchants, 50+ banks, 1,000+ cooperatives, and over 3.2 million users are a part
of Khalti. Recently, Khalti was recognized as a Digital Opportunity/Inclusion Award
winner and an ISO 27001:2013 certified firm (Information Security Management
System) by the WITSA Global Innovation & Tech Excellence Awards 2022. Every
day, they process about three hundred thousand transactions.

Recommendation

Even though Khalti is a secure and safe way to make electronic payments in
Nepal, there are a few areas where we would love to see Khalti's services
upgraded. The areas that require improvement are as follows:

 Regularly updating security mechanisms to ensure reliable online

transactions.
 Make the user connection system easier to use for those with less
education.
 Set up backup servers to avoid power cuts. 3. Allow 24/7 client support
from any location in Nepal.
 Establish payment gateway infrastructure outside of Nepal's borders.

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