Digital Customer

Experience Product &

Service, Reimagined
New approach that combines Product Management, Behavioral
Science & Generative AI to deliver exceptional Customer Experience
.

Dipo Adrian
Business Director | AMANSOB
[email protected] | +6281 808808294

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We are AmanSob
AmanSob helps Enterprises in Indonesia to
experience the combined impact of Product
Development, System Integration,
Conversational AI, Biometrics and Behavioral

Science for empowering Customer

Experience.

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We enable unique Digital Product-and-Service Mixture
Combining Product Management, Behavioral Science & Generative AI to deliver exceptional
Digital Product & Service for Customer Experience purpose

How AmanSob differs from other Services Business?

SaaS = Software-and-a-Service
Create value by bundling end-to-end service to
Clients. Incorporating Software, Hardware,
System Integrator, Training, Consultancy & even
human operator.

Speed to Deliver
Shortening duration of solution implementation
with vertical-oriented, easy-to-replicate with
flexibility resources.

Refocus on Medium Size Business &

Enterprises.
Business tends to prefer a quick, self-service,
easy-to-maintain Solution. Conversational
Generative AI fits this criteria.
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 Professional Services
Services and Support to
speed your outcomes

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Empower Professional Services and Implementation

Conversational ETS
Enterprise Technology
Service)
COE
Conversational Operation
Expert)
ESO
Enhanced Support
Offering)

Strategy
to boost Manpower
Contact Center
Services

performance
Conversational Conversational Conversational AI Native &
Engineering Operation Design Messaging

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We have highly-regarded logos as Customers
With secured plan to expand the Conversational Use Cases moving forward

GenAI

GenAI

GenAI

GenAI

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 Our Network Group

Product Partnership

Conversational Experience Platform Customer Data Platform

Indonesia Exclusive Distribution Partner Customer Engagement Platform

Visitor Management Platform Indonesia eKTP Reader

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Why

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Better way for managing your
Conversational Experience

For 26 years, LivePersonʼs been a leading Conversational

AI company that helps brands create Curiously Human™
digital experiences for Care & Commerce.

Making it easy for consumers to interact through

Communication Channels they use everyday through a
unified Conversational Experience CX Platform.

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Conversational
Webchat
1997

2024

AI
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Conversational
Webchat
1997

2024

AI
 Innovation with
Summarisation Co Pilot Auto Pilot
Conversation Assist Conversation Assist User Facing Gen AI Chat Bots

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Active users in APAC

Reduction in training time for Increase in Of conversations

agents as a result of an increase in efficiency ratio fully or partially
speed to competency versus LP without automated
Gen AI 11
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User Facing Gen AI Chat Bots
Auto Pilot
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User Facing Gen AI Chat Bots
Auto Pilot
All-in-one Platform

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for Conversational Experience

Superior Voice Advanced CTI and Industry-leading Centralized Platform

recognition, analytics, CRM integrations with Text-based for enabling full-size
and Voice AI a unified agent Conversational Cloud Conversational
capabilities desktop Platform Experience
Management

Your Brand

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Introducing

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Data is the fuel for our AI engine. We
handle over 34 billion API calls each
month.

We power nearly 1 billion

conversational interactions each
month.

Our AI engine automates more than

70% of customer interactions, 20%
more than the industry average.

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UNDERSTAND

Analytics

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Studio
What is it?
● Analytics Studio combines and converts
both voice and text conversations into
rich actionable data within minutes for
significantly deeper analysis.

Differentiated benefit
● Total ownership & control of your own
data: In addition to providing a
comprehensive set of customizable
Tableau dashboards, we deliver your
data through your preferred BI tool,
ensuring you retain full control over
your most valuable asset—your data.

Knowledge Center >

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UNDERSTAND

Generative

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Insights
What is it?
● Generative Insights is a user-friendly, LLM-powered,
interface that lets you ask questions, in plain
language, about your data.

Differentiated benefits:
● Get qualitative insights in seconds.
● Anyone in the business, regardless of data analysis
experience, can surface insights.
● Ask open-ended questions when you donʼt yet know
what youʼre looking for to kick-start analysis.

Knowledge Center >

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UNDERSTAND

Analytics Builder

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Business insights that enable data-driven
decision-making for optimizing contact center
operations and for tracking and increasing revenues.

Differentiated benefits
● Reveal hidden data that you may not be aware of and
take action to improve processes to save money and
increase efficiency.
● Preemptively solve issues and deliver information
around current events when you are receiving
conversations around those topics.

Knowledge Center >

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UNDERSTAND

Bot Analytics

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Real time data on bots to understand bot activity and
thereby determine effectiveness.

Differentiated benefits
● View performance of bots against customer
experience and containment KPIs.
● Understand your customers' pain points in the bot
interaction such as their disengagement (drop-off),
technical bot failures, and unintended transfers.
● Dive into your customer MACS score to understand
the drivers of positive and negative sentiment.

Developer Center >

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UNDERSTAND

Conversation
Insights

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A text analytics tool which focuses on the transcript
as well as a subset of the metric data.

Differentiated benefits
● See correlations between your data and make
meaningful connections between what is said and
what is done.

● View different KPIs such as customer topics or agent

responses.

Knowledge Center >

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UNDERSTAND

Data Transporter

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Connects brands with Conversational Cloud® report
exports from the suite of Conversational Cloud Data
APIs, enabling users to benefit from the power and
agility of the Conversational Cloud open platform without
the need to develop on top of our API based sources.

Differentiated benefits
● Own your own data and have it automatically
transferred to where you need it, when you need it
without having to create connections to LivePerson
data API's.

Knowledge Center >

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UNDERSTAND

Intent Manager

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Analyze and Discover Features
Intent Managerʼs Analyze feature enables brands to better
understand consumers by viewing their intent statistics. It
analyzes customer messages, identifying and recording intents
though every turn in the conversation.
Intent Managerʼs Discovery feature empowers brands to find
new consumer intents and validate existing intents by looking
at clusters of similar messages. View individual messages,
reclassify intents, and update/build new intent models.

Differentiated benefits
● Analyze the most popular customer intents and optimize how well they
are being fulfilled including understanding consumer experiences.
● Populate domains based on your own conversation data.
● Use Semantic Search to discover relevant training phrases.
● Allow non-technical users to discover new intents and training phrases
to build out robust intent domains.

LivePerson.com > Knowledge Center > Developers Center >

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UNDERSTAND

Meaningful
Automated

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Conversation
Score (MACS)
A proprietary metric that measures the quality of
your bot conversations. Understand consumer
sentiment and bot effectiveness to create feedback
loops to self-learn and train your AI.

Differentiated benefits
● Overcomes traditional bot metrics by applying
machine learning models to understand bot
performance from the consumer perspective and
providing prescriptive guidance to identify and solve
bot performance issues.

LivePerson.com > Knowledge Center > Developer Center >

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UNDERSTAND

Meaningful

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Conversation
Score (MCS)
An automatic, unbiased method to measure the
relationship between consumers and brands.

Differentiated benefits
● Get real insight into your customers, surveys can be
biased however with MCS you can have an honest
analysis of the interactions your customers have had
with your brand based on their sentiment in real-time.

Knowledge Center >

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 UNDERSTAND

Performance
Optimizer

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A live management analytics dashboard that measures
the health of a brandʼs conversational operations.

Differentiated benefits
● Understand how your operations are truly functioning with a live
analysis of your brand's conversations across channels by
distilling 500 operational metrics into a measurement framework
that ensures positive outcomes LivePerson 4E Framework™).
● Understand how your company is performing using benchmarks
relative to your peers in the industry.
● View recommended optimization plans based on on your data
profile so that you can continuously improve your performance.

LivePerson.com Knowledge Center >

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UNDERSTAND

Report

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Center
What is it?
● Out-of-the-box reporting for
configurable & intuitive reporting within
the Conversational Cloud.

Differentiated benefit:
● Streamlined reporting experience.
● User-friendly, non-intimidating reporting
for every day business users.
● Custom reporting and tailored charts to
effectively share insights with
stakeholders and drive action.

Knowledge Center >

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 Conversational Analytic

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and
customer intent
● Identify intents to automate, improve
conversation design, and personalize
consumer journeys.

● Experience Supervised & Unsupervised

Learning Mechanism through proprietary
NLU Engine for Analytic purpose.

● Build your own Analytic through Analytic

Builder functionality.

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 You need to build a customer-centric brand with our insights-led
engagement platform.

Gather more
customer insights

Get AI-powered insights to Personalized campaign Drive higher

predict your customers’ Analyze & Segment & messaging to users’ engagement
Predict Personalize
next moves and take action context to message
every user personally Grow
revenue

Improve customer
engagement

Orchestrate cross-channel
Know where the Higher loyalty
Measure & Reach & journeys. Craft rich &
relationship is going with
Retain Engage personalized message with
your customers and take
zero code. Use AI to
corrective action.
improve engagement. Gather feedback.
Improve ratings &
reviews
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Key Features

6600+ distinct analysis configurations with split conditions, comparisons and powerful visualizations

How many distinct

How many total bill payment
billpayment has user products were
done. bought across all my
orders.

Unique Sessions Aggregates

Distribute users by
Account spends by total spends over the
the 90th percentile last year
user each day, over 7
days.

Attribute aggregation Aggregation Distribution

Understand your customers and identify opportunities to engage with them

User
Attribute

User
behavior

Affinity

Advanced segmentation

‘Champion’ Customers who’s

Customers who are Customers who customers who ‘Best Time’ is 5PM
‘dormant’ or about to predominantly do transact more and ‘Channel’ is
‘churn’. Send them ‘BillPayment’. Alert frequently. Ask them Email.
an offer on latest collection to refer.

Predictions Affinity RFM Time & Channel

Stay on top of user behaviour and journeys

Facebook ads Longer check out

are driving more process is
active users causing users to
drop-off

Session & Source User Paths

The retention
figures for D7 are
lower than what Many users are
they were same not completely
time last month satisfied with
the offers and
are hence
abandoning.

Cohorts Funnel Analysis

Help Guides and Use Cases You'll have unlimited access to help guides that include
step-by-step instructions and use cases so you can see
how our products can boost your conversion metrics.

User Developer
Guide Guide

Set-up &
Partner Integration
Guide Guide
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How can We Help?
Let’s collaborate!

Dipo Adrian
Business Director | AMANSOB

[email protected] | +6281 808808294

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