RAJAT

[email protected]
(408) 686 4113

 11+ Years Professional experience as a Sr. Product Manager experience in E-Commerce, Mobile and
Pharmaceuticals industry where responsibilities included implementing on-site data analysis, requirements
management and Business analysis for application development.
 Experienced Product Manager/Business System Analyst / Product Owner in various Industries and applications
 Extensively worked on all the phases of SDLC throughout the project lifecycle in Agile Methodology
 Scrum Master, managed project activity, forecasting, business analysis, release management, and business
process management
 Excellent communicator; leverage technical, business and financial acumen to communicate effectively with
client executives, Vendors Offshore, and their respective teams.
 MS Office Suite (MS Word, Excel, PowerPoint), MS Visio, JIRA, Confluence, TFS (Team Foundation Server),
Service Now (Incident Management). Track and Manage issues on Agile methodology software application
using Jira & Rally. Strong written and verbal communication skills. Several system integration projects that
include eCommerce discovery/requirements gathering projects, ecommerce re-platform requirements gathering
efforts, ecommerce platform due-diligence and audits, solid experience in Sterling OMS, Supply Chain,
Warehouse Management System.
 Expertise in Data Analysis, Data Entry, Data Validation, Data Cleansing, Data Verification and data mismatch
indenfication.
 Involved in various phases of Software Development Life Cycle i.e. Requirement Analysis, Design,
Implementation and Testing.
 Familiar with Rational Unified Process, Agile and Iterative methodologies.
 Experience in using statistical analysis tools like SAS and SPSS for reporting needs.
 Strong working knowledge of Oracle 11g/10g/9i/8i, SQL, PL/SQL (procedures, packages, functions, database
triggers), Teradata.
 Experienced product manager with a proven track record of successfully implementing IBM Sterling OMS
solutions to improve order management efficiency and drive business growth.
 Extensive experience in the Retail and E-commerce environments with knowledge of Microsoft commerce ATG
suite and Salesforce Commerce Cloud.
 Expertise in management, sales, marketing, operations, financial planning, supply chain, human resource, E-
Commerce and new business development in a growing company.
 In-depth functional understanding of Oracle Commerce & Salesforce Commerce Cloud (Demandware)
frameworks for eCommerce Implementations.

Technical Skills:--

Documentation Tools: Jira, Rally, Rational Rose, Requisite Pro, Clear Quest, Clear Case and MS Visio.
Testing Tools: HP Quality Center, Win Runner, Load Runner and TOAD
Data Modeling Tools: Erwin, Informatica 7.1.1/6.5 BI Tools: Cognos 8.4/8.3/8.2/8.1Cognos ReportNet 1.1,
Cognos Enterprise 7.1 Series, SSRS 2005, SSAS 2005.
Business Skills: Business Process Analysis; Design, Requirement Gathering, Use Case Modeling, JAD/JRP
Sessions, Gap Analysis and Impact Analysis.
Methodology: Agile (Scrum), and Waterfall.
Languages: C, C++, SQL, PL/SQL, HTML and XML.
Database: Oracle 8i/9i/10g, DB2, MS SQL Server.
Web Servers: Microsoft Internet Information Server (IIS) 4.0/3.0, SunOne Server 5.2.
Operating Systems: UNIX, Windows 95/2000/NT/XP, and MS-DOS.
Office tools: MS Office 2003 (Word, Excel, Power Point, Outlook), MS Visio, MS Project, and MS
FrontPage.
 Education:--
1. Bachelor in Computer Sc., from Delhi College of engineering (2006)
2. MBA - IIM, Indore (2008)
3. MS, Business Analytics - University of Southern California (2012)

PROFESSIONAL EXPERIENCE

Ascena Retail, Columbus, OH/Remote Sep 2020 to Current

Sr. Product Manager / Product Owner
The project was to work on B2C Ecommerce and integrate its functionalities to the IBM Sterling Order Management
System (OMS), Fulfillment and Supply Chain systems, which is using Ecommerce platform. Primary role involved
analyzing and evaluating enterprise e-commerce solutions provided by leading software vendors and development of all
project documentation and management processes related to ERP system implementation and change management.

 Worked in all the phases of the Data Warehousing life cycle for Data Warehouses and Data Marts. Worked with
various customers to understand and translate business use cases and/or requirements into data models and
serve as an expert resource on matters of data architecture to business and IT resources in all phases of data
warehouse and data mart development, implementation and support.
 Worked on Data Transformation and data mapping from source to target database schemes and data cleansing.
 Helped the team in schema design, complex SQL queries and data cleansing.
 Performed ETL task and ingest data from multiple sources into MS SQL Server for Data Cleansing, Data Entry,
data mining and to provide Ad-hoc reports.
 Analyzed and designed e-Commerce (web site on-line purchasing) applications to meet business process
initiatives, evaluated existing e-Commerce and web applications (b2b &b2c) to identify areas of improvement
and identified program enhancements and modifications.
 Led the implementation of an integrated Order Management system to streamline the end-to-end order
processing cycle, from order capture to fulfillment, resulting in improved order accuracy and customer
satisfaction.
 Collaborated with cross-functional teams, including sales, customer service, and inventory management, to
define and enforce standard order management procedures, ensuring consistency and efficiency in order
processing.
 Coordinate all communications regarding enhancements, changes and issue management related to the supply
chain platforms.
 Work with the business team and enrollment specialists to build confidence about the IBM Sterling OMS
Integrator's capabilities
 Gathered requirements/Worked with Sterling OMS to set up, operate, and integrate e-business applications
across multiple computing platforms.
 Acted as the primary analyst on Reserve Online and Pick in-Store initiative that offered advancement in Omni-
channel retailing by IBM Sterling Order Management System OMS as the inventory controller of merchandise
sold at e-commerce.
 Managed the end-to-end development and implementation of IBM Sterling OMS software solutions
 Collaborated with cross-functional teams to gather requirements and define project scope for OMS
implementation
 Oversaw the testing and deployment of IBM Sterling OMS software to ensure scalability and performance
 Conducted training sessions for internal staff on how to effectively use IBM Sterling OMS for order management
 Involved with the team responsible for all web development, Mobile Application, E-commerce and optimization
and web strategy and corporate website and self-service internet site.
 Followed Agile methodology to gather, document and implement requirements in an iterative manner through
bi-weekly sprints and monthly releases.
  Implemented Supply Chain Management (SCM) systems, such as Oracle E-Business Suite, to automate and
streamline supply chain processes, ensuring real-time visibility and efficient collaboration across the entire
supply chain network.
 Conducted thorough analysis of supply chain processes, including demand forecasting, procurement, logistics,
and distribution, and identified areas for improvement and cost-saving opportunities.
 Collaborated with product management and engineering teams to develop and implement Configure-To-Order
(CTO) strategies, enabling customized product offerings tailored to meet customer requirements.
 Coordinated workflow across ecommerce, IT, UI, retail and UAT teams.
 Participated in Change Request process to approve, document, test and certify all changes to the ERP system.
 Involved with the team creating weekly in-depth reporting and actionable analysis from client-specific POS data
portal.
 Involved with the team developing new wireframes as part of Product UI enhancements for Mobile Platform.
 Worked on analyzing process for cost, implementation timeline and vendor discovery Order Management to
ERP Transition.
 Worked on analyzing order management flow from purchase to fulfillment.
 Worked on conducting gap analysis for data from legacy system and new system including market data, time
series data, pricing and risk data.
 Involved with web development team on executing web analytics tagging & QA testing.
 Involved in developing SQL, data wrangling, migrate disparate source data into a centralized data mart structure
and processed advanced features for data mapping, data conversion.
 Directly involved in supporting key supply chain processes to reduce costs and increase operational efficiency.
 Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional
requirements and Functional Requirements to Systems Requirements solicitation and documentation via
Microsoft Team Foundation Server.
 Involved with the team working on functional string/Unit test cases for Order Management, Warehouse and
Inventory Management, planning and procurement.
 Worked on supply chain planning, demand planning, supply network collaboration, sales and distribution,
forecasting, inventory management, material management and transportation planning.
 Worked with the team designing and developing Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using
UML and Business Process Modeling.
 Involved with the team implementing comprehensive customer base analysis, leading research efforts while
producing actionable results and drove data integrity with Master Data Management.
 Performed Business process Mapping and performed AS IS and TO BE Analysis.

Ulta Beauty, SFO, CA Jun 2018 to Aug 2020

Product Manager/Product Owner
Project: Web based Customer Order Management System is a pre-packaged composite application that streamlines and
automates creating, managing, and coordinating customer orders and related customer order information. Customer
Order Management provides centralized visibility into the process of generating, tracking and managing orders across
departments. Web based Customer Order Management allows customers to view order status, order date and time,
shipping information, billing information, exchange and return information and order related questions.

 Analyzed standard industry practices of back office applications of Ecommerce Company including IBM Sterling
OMS (Order Management System) with the help of Subject Matter Expert (SME).
 Developed and maintained a roadmap for ongoing enhancements and upgrades to IBM Sterling OMS.
 Played a key role in troubleshooting and resolving technical issues related to IBM Sterling OMS implementation.
 Monitored system performance and conducted regular assessments to identify areas for improvement and
optimization.
 Analyzed industry and customer needs to develop product roadmap and become a SME.
 Conducted thorough analysis of customer specifications and translated them into configuration models within
the CTO system, ensuring accurate pricing, lead times, and BOM (Bill of Materials) generation.
  Conducted regular performance evaluations of the supply chain, utilizing key performance indicators (KPIs), such
as fill rate, on-time delivery, and inventory turnover, to drive continuous improvement and meet customer
expectations.
 Set up Jira and confluence for the project team during the initial phases of the project.
 Integrated AI-driven solutions to enhance data processing capabilities, improving accuracy and reducing
turnaround time for key deliverables.
 Managed and optimized Planview configurations to align project management practices with organizational
objectives, enhancing project efficiency.
 Supported end-users by providing expert guidance on utilizing Power BI, Excel VBA, and other analytical tools,
fostering a data-driven culture within the organization.
 Gathered Requirements and design of technical specification documents. Document the business requirements
for the Cognos BI reports. Derive Cognos report requirements from already existing report templates.
 Worked on Initial specific goals to improve forecasting, ERP processes and overall quality metrics for on-time
delivery and shipment quality.
 Queried raw data in MySQL database to perform data cleansing and explore relevant features.
 Drove multiple supply chain programs/projects delivering critical system and process improvements that
ensured the uninterrupted flow of products around the globe while delivering significant cost savings to the
company.
 Responsible for importing, cleaning, transforming, validating or modeling data with the purpose of
understanding or making conclusions from the data for decision making purposes.
 Extensively worked on creating presentations, graphic organizers and detailed reports on OLTP data.
 Worked with the team defining project requirements by identifying project milestones for CEP integration,
phases of stock delivery, and elements for Order management system (OMS).
 Represented the Maintenance team in the scrum of scrum calls.
 Created, maintained, prioritized, and groomed the Product Backlog.
 Led test team and prepared them to build capabilities in automation, performance and mobile
application testing.
 Utilized Order Management system functionalities, such as order entry, order tracking, and order fulfillment, to
ensure accurate order processing, inventory allocation, and timely shipment of products.
 Developed and maintained comprehensive order management documentation, including SOPs (Standard
Operating Procedures) and workflow diagrams, to guide end-users and facilitate knowledge transfer.
 Conducted comprehensive analysis of business processes, user stories, and functional specifications, ensuring
alignment with client objectives and goals.
 Worked on ad-hoc queries to accommodate analysis requested from the technical teams.
 Supported Ad-hoc requests and analysis from cross functional departments
 Owned and streamlined processes for the product backlog, acceptance criteria, and overall release success
 Prioritized stories and refined backlog based on product road map.
 Drove adoption of Agile practices and techniques, coached and mentored agile teams in a Scrum Framework/
SAFe environment.
 Facilitated project team meetings and workshops on a regular basis as product owner and scrum master with
various stakeholders, mixed, virtual and offshore teams
 Mentored Scrum teams on Agile practices and innovative ways to resolve issues via application of Agile
methodology.
 Led projects from Inception to Completion by collaborating with Technology and Business partners using
Waterfall and Agile methodologies.
 Conduct daily stand ups, retrospectives, and planning sessions with the development team including off shore
and on shore resources.
 Created Business process maps (BPMs) for Planning process and Routing process decision to establish technical
and user process differences to ensure minimum business process impact.
 Conduct high level requirement meetings with SMEs on the project to get detailed business process diagrams.
 Worked on Six sigma reporting for project completion.

Michaels Store, Chicago, IL Apr 2017 to May 2018

Business Analyst
Project acquired Demandware (Salesforce Commerce Cloud) platform enabling us to implement just in time customer
targeting resulting in improved email experience compared to ATG. Project was supported the e-Commerce department
in the migration of information from Radial to the new Salesforce Commerce Cloud (Demandware) platform.

 Conducted user interviews, gathered requirements, analyzed the requirements using RUP methodology and
documented the requirements using Rational Requisite Pro.
 Created and tested Campaigns and Promotions on Salesforce Commerce Cloud ( Demandware) platform
 Working closely with the technical lead to understand the business needs and objectives, using knowledge of
the Commerce Cloud platform.
 Interacting with the stakeholders to get a better understanding of client business processes and gather business
requirements.
 As a functional analyst participated and organized JAD sessions with the Business, Architecture and
Development teams.
 Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of
the organization.
 Developed a consolidated and prioritized high level requirements matrix for both B2C and B2B that detailed
current and future state needs, along with a gap analysis against Demandware capabilities.
 Developed and documented timelines for Project Delivery, and managed projects and 5 resources to successful
completion. Team consisted of one offshore Java developer, onshore QA and Senior Java Developer), UX
designer and a senior .NET developer.
 Communicated the burndown chart of the sprints to PMOs and supported the Project roadmap
 Lead the Road Mapping efforts at Sabre to manage cross-functional impacts associated with stakeholders for
review and approval.
 Authored an EPIC document that overarched requirements’ cross functionally to define the end solution for the
business.
 Facilitated Sprint Planning sessions where the team members communicated their capacity and based on
capacity determined the stories

Tupperware, Orlando, FL Mar 2016 to Mar 2017

Business Systems Analyst
The project employed Agile methodology with Team Foundation Server (TFS) being used for development with help of
user stories and Sprints combined with daily scrum to complete the projects. The projects involved gathering business
requirements, documenting current system, depicting future system with swim lanes and use case diagrams performing
User Acceptance Testing (UAT).

• Conducted training sessions for the accounting team on new systems and processes.
• Maintaining financial reporting templates and ensuring the accuracy and timeliness of financial reporting.
• Successfully collaborated with cross-functional teams to analyze business requirements and translate them into user
stories using Jira.
• Utilized Jira to create and manage project plans, ensuring timely completion of deliverables and milestones.
• Conducted detailed analysis of business processes and workflows, identifying areas for improvement and proposing
solutions through Jira.
• Actively participated in sprint planning and retrospectives, contributing insightful observations and making
necessary adjustments in Jira to optimize team productivity.
• Provided thorough documentation and user guides for Jira workflows, enabling effective utilization of the platform
by team members.
• Collaborated with Agile coaches and Scrum Masters to drive the adoption and continuous improvement of SAFe
Agile practices and frameworks.
• Assisted in prioritizing the product backlog based on business value and dependencies, providing input to optimize
the team's velocity and work efficiency.
• Conducted training sessions and workshops to educate business stakeholders on SAFe Agile principles and practices,
promoting a shared understanding and commitment to Agile ways of working.
• Created wireframes, mockups, and storyboards to better understand the ecommerce web experience and process
flow.
• Created JIRA tickets for tasks across teams and within the team
• Organized Sprint planning sessions with key stakeholders.
• Developed the consumer dashboard wireframe using Visio for Pilot Testing.

Cox Communication, Atlanta, GA Nov 2012 to Mar 2016

Business Systems Analyst
As a Business Analyst, worked with the API services development team in creating new APIs for IVR /CTI integration
telephony and web domains. Handled delivery of IVR channel specific requirements, user stories, backlog and
production support.

• Elicited business requirement for BRD from three primary focus groups, including sales, finance, and other internal
teams.
• Developed the data flow diagrams to observe the flow of information across the ETL processing.
• Created an ER diagram to explain the work flow of information for the technical team as a part of the functional
specifications.
• Worked with the business to develop mockups for requirements regarding the business intelligence reports.
• Developed Use Case Diagrams, Activity Diagrams, and Sequence Diagram using MS Visio.
• Utilized UML and source-to-target mapping to cause a clarified understanding of the project and the ETL process,
and worked alongside the ETL development team to sort out issues and maintain a consistent completion of stories
in JIRA.
• Updated all the data sources-specific documents and the business documents on SharePoint.
• Worked as the liaison between the development and the business team, and provided separate updates for both.