A TECHNICAL REPORT ON STUDENT INDUSTRIAL WORK EXPERIENCE

SCHEME(SIWES) TRAINING PROGRAMME

HELD AT

LAGOS STATE INTERNAL REVENUE SERVICE (LIRS)

BY
AWE BOLUWATIFE OPEYEMI
CSC/20/105
SUBMITTED TO
THE DEPARTMENT OF COMPUTER SCIENCE
SCHOOL OF SCIENCE
OLUSEGUN AGAGU UNIVERSITY OF SCIENCE AND TECHNLOGY,OKITIPUPA,ONDO
STATE
IN PARTIAL FUFILMENT OF THE REQUIMENTS FOR THE AWARDS OF
BACHELOR OF SCIENCE (B.Sc) in Computer science
October(2024)
DECLARATION
I,AWE BOLUWATIFE OPEYEMI, a student of computer science pursuing a course in your programme
(computer science),hereby declare that this SIWES report is a faithful representation of my experiences,
observations, and learnings during the Student Industrial Work Experience Scheme (SIWES) program
conducted at LAGOS STATE INTERNAL REVENUE SERVICE (LIRS)

_______________________
Student signature & date
 CERTIFICATION
This is to certify that the SIWES report is part of the requirements for the successful completion of the
STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES), has been reviewed and
examined.
This report has been found to be a comprehensive and accurate reflection of the student`s experiences and
learning during the SIWES program at LIRS. The student has demonstrated a commitment to the
objectives and standards of SIWES

Mr Yemi Oduwale ------------------------------------

SIWES Supervisor Signature/Date

Engr. Modupe Agagu ----------------------------------

Departmental SIWES Coordinator Signature/Date

Prof. A.O. Adetunmbi ----------------------------------

Head of Department, Computer Science Signature/Date
 DEDICATION
This report is dedicated foremost to God almighty for his favour, mercy and grace upon my life especially
during my six (6) months SIWES programme at LAGOS STATE INTERNAL REVENUE SERVICE
(LIRS)
I would also like to dedicate it to my parents and siblings for their love and support and everyone else that
contribute towards making my SIWES training a fun and successful one
.

ACKNOWLEDGEMENT
My appreciation goes to the industrial Training Fund for their foresight in putting this program in place.
I am grateful to LIRS for providing me with the necessary skills to be exposed in my field.
I also want to say a big thank you to my industry based supervisors and my able colleague for making my
stay at LIRS an exciting and blissful one.
To my parents and siblings thank you all for your moral and financial support. I cannot wish for a better
family.
I am deeply indebted to God almighty, the giver of all wisdom, knowledge and understanding, without
whom i would have achieved nothing at all.
Finally to my Institution based supervisor for his support and to my other friends and colleagues. Thank
you all, I am highly grateful.

SUMMARY
During my internship experience at Lagos State Internal Revenue Service, I had the invaluable
opportunity to apply and enhance my skills as a Networking Enthusiast. Working within a dynamic and
collaborative team, I gained hands-on experience in various aspects of Networking. From Configuring to
troubleshooting and testing, I was exposed to real-life tasks that allowed me to grow both technically and
professionally.
During my internship, I was immersed in the day-to-day operations of the networking department, where
they engaged in various tasks that provided hands-on experience with networking technologies and
practices. Their responsibilities included configuring and managing network devices such as routers and
switches, learning to set up and troubleshoot network connectivity issues, and assisting in the
implementation of network security measures.
Some Key activities that were performed are:
Network Configuration: The intern worked with networking hardware and software, gaining practical
skills in configuring routers and switches, setting up VLANs, and managing IP addresses and sub-netting.
Troubleshooting and Support: They played a role in diagnosing and resolving network issues, utilizing
tools like Wireshark and command-line utilities to analyze and fix connectivity problems.
Security Practices: Exposure to network security principles included implementing firewalls,
configuring VPNs, and understanding basic intrusion detection and prevention measures.
Documentation and Reporting: The intern assisted in documenting network configurations, maintaining
network diagrams, and preparing reports on network performance and incidents.
The internship provided me with a comprehensive understanding of networking concepts, hands-on
experience with network equipment, and insights into the challenges and solutions associated with
network management. I developed practical skills in network configuration and troubleshooting, gained
knowledge of security practices, and learned the importance of effective documentation and
communication in a professional setting. The experience helped me build a solid foundation for a career
in networking and cybersecurity.

TABLE OF CONTENTS

Cover page...............................................................................................................................
Dedication................................................................................................................................
Acknowledgement...................................................................................................................
Summary..................................................................................................................................
Table of content........................................................................................................................

CHAPTER ONE
1.1 Introduction.....................................................................................................................
1.2 Aims and Objectives………….......................................................................................
1.3 Role of student during SIWES........................................................................................
1.4 Objectives of the report...................................................................................................
1.5 The logbook.....................................................................................................................

CHAPTER TWO
2.1 History and Background of Lagos state internal revenue service ..................................
2.2 Company’s Objectives………….....................................................................................
2.3 Work Units and Activities Performed within Each Unit.................................................
2.4 Organogram at LIRS……………...................................................................................

CHAPTER THREE
3.1 Assigned Unit and Duties carried out.............................................................................
3.2 Project Experience...........................................................................................................
3.3 Lesson learned..............................................................................................................

CHAPTER FOUR
4.1 Problems Encountered At Work Place.........................................................................

4.2 Recommendations........................................................................................................
4.3 References....................................................................................................................

LIST OF FIGURES
CHAPTER ONE
1.0 INTRODUCTION TO SIWES
SIWES stands for Students Industrial Work Experience Scheme. It is the accepted skills training program,
which forms part of the approved minimum Academic standards in the various degree program for all
Nigerian tertiary Universities (N.U.C 1996). SIWES goes a long way in putting to test the level of
knowledge a student has acquired during the industrial training program. It is an effort to bridge the gap
existing between theory and other practice of architecture, engineering and technology, sciences,
agriculture and other professional educational programs in the Nigerian tertiary institutions. It is aimed at
exposing students to machines and equipment and professional work methods in industries and other
organizations.
The scheme is a tripartite program, involving the students, the universities and the industries (employers
of labor). It affords students the opportunity to familiarize and expose themselves to the knowledge and
experience needed in handling equipment that is not readily available in their various institutions. Before
the establishment of this scheme, employers believed that the theoretical education in tertiary institutions
were not adequate enough to meet most of the needs of employers of labor.

1.1 BRIEF HISTORY OF SIWES

Students Industrial Work Experience Scheme (SIWES) was established in 1971 by decree 47 with the aim
of promoting and encouraging the acquisition of skills in the private and public industries. Its relevance in
education system cannot be over emphasized as it develops the student to become skilled and experience
professionalism in their various disciplines. It enables students to appreciate the basic concept involved in
their field of study. It is also an effort to bridge the gap existing between theory and practical, in the sense
that it exposes students to real industrial work experience. SIWES, which involves the University
authorities and the industrial sector, runs for 24weeks for students in the fourth academic year in
universities. The scheme was organized by the Federal Government and jointly coordinated by the
Industrial Training Fund (ITF) and the Nigeria Universities Commission (NUC).
The importance of the training scheme is justified as it is a research field, which enables students to be
totally in-depth in finding the working culture, practice and tools in their various areas of specialization.
1.2 OBJECTIVES OF SIWES
 To provide opportunity to apply acquired knowledge in actual practice
 To expose students in the latest development, information, techniques and equipment which may
not be available within the institutions
 To reduce incoherence between theoretical learning and practical work
 To assist students to transit from an academic setting to a working environment to enhance
student potential for later job opportunities
To provide the avenue for students of higher to acquire skills and experience in both theoretical and
practical aspects in their respective course of study
1.3 ROLES OF STUDENTS DURING SIWES
During the SIWES program, students are expected to assume several roles and responsibilities, aligned
with the program`s objectives. These roles include:
1.Applying knowledge: Students apply their knowledge in real-world situations to bridge the gap between
theory and practice
2.Gaining experience: Students gain industrial skills and experience in their of study
3.Preparing for employment: Students prepare for industrial work situations they are likely to face after
graduation
4.Making connections: Students enhance their contact for later job placement
5.Being safe: Students take care of their health during training and apply the safety measures they learned
in school
6. Getting permission: Students obtain permission from their employer before traveling out of their work
location.
1.4 THE LOGBOOK:
One of the integral components of the SIWES program is the logbook. The logbook serves as a daily
journal where students record their activities, and observations throughout the attachment. The logbook is
essential for tracking and evaluating the progress and performance of students during the training period.
It serves as a reflection of the learning journey capturing practical experiences, challenges, and
milestones.
 CHAPTER TWO
2.1 HISTORY AND BACKGROUND OF LAGOS STATE REVENUE SERVICE
The Lagos State Internal Revenue Service (LIRS) is the primary tax collection agency of Lagos State,
Nigeria. Established under the Lagos State Revenue Administration Law in 2006, LIRS is responsible for
assessing, collecting, and accounting for taxes and other revenues due to the state. This role is crucial for
funding the state’s development projects and maintaining public services.

2.2 Organization’s Objectives

 Maximize Revenue Generation: To enhance the internally generated revenue (IGR) of Lagos
State by ensuring efficient and effective tax collection processes.
 Promote Tax Compliance: To encourage voluntary tax compliance among residents and
businesses through public awareness campaigns, education, and enforcement of tax laws.
 Implement Modern Tax Administration: To continuously improve tax administration by
adopting modern technologies and practices, ensuring transparency, accuracy, and ease of tax
payment for all taxpayers.
 Support Economic Development: To provide the necessary financial resources for the state's
development projects, including infrastructure, healthcare, education, and other public services,
thereby contributing to the overall economic growth of Lagos State.

2.3 Work Units and Activities Performed Within Each Unit

The I.T unit consists of five main units, which are:
 Software Development department: The Software Development department is responsible for
designing and developing software solutions that meet the organization’s requirements. They
provide ongoing technical support to LIRS staff and taxpayers, addressing issues related to
software functionality, user access, and system errors. This helps ensure that the tax
administration process remains smooth and efficient.
 Hardware department: They are responsible for the installation and maintenance of all
computer hardware, servers, network devices, and peripherals used by LIRS. This ensures that all
hardware components are functioning optimally and are up to date. They Diagnose and resolve
hardware issues, including malfunctions in computers, printers, servers, and other devices. This
involves both preventive maintenance and reactive repairs to minimize downtime.

 IT Infrastructure and Server Administration: Their responsibility is to oversee the installation,

configuration, and maintenance of all servers used by LIRS. This includes managing physical and
virtual servers, ensuring they are operating efficiently, and performing regular updates and
patches to maintain security and functionality.

 Networking Department: Their duty is to ensure optimal performance, identifying and resolving
any bottlenecks or issues that could impact connectivity. This involves using network monitoring
tools to track traffic, detect anomalies, and optimize network resources
  2.4 Organogram at LIRS IT unit

A-DIT

HIT

Software Hardware Network Infrastructur

Admin
team team team e team

CHAPTER THREE

3.1 Assigned Unit and Duties carried out

During my SIWES program, I was assigned to the Networking department/unit.
Duties performed :
1. Network Monitoring:
 Real-Time Traffic Analysis: I assisted in analyzing real-time network traffic to identify
unusual patterns or potential security threats. This involves using network monitoring
 tools (e.g., Wireshark, PRTG) to observe data packets traveling across the network. I
learnt how to identify normal traffic versus suspicious activity, such as unusual spikes in
data transfer, unauthorized devices connecting to the network, or abnormal IP address
behavior.
 Assisting in Incident Response: I participated in the initial response to network incidents,
such as outages or security breaches, by following established protocols. When a network
issue occurs, I assist in the initial incident response by following predefined protocols.
This may involve documenting the incident, notifying the relevant teams, and executing
basic troubleshooting steps.

2. Troubleshooting:
 Identifying Connectivity Issues: I helped in Diagnosing and resolving basic connectivity
problems, such as network outages, slow connections, or device disconnections. I begin
by identifying the scope of the issue, whether it's affecting a single device, a group of
users, or the entire network. I use tools like ping commands, traceroutes, or network
diagnostic utilities to trace the problem's origin. For instance, if a user reports an inability
to connect to the internet, I might check the physical connections, verify the network
settings, and ensure the device is properly configured.
 Configuring and Testing Network Devices: I assisted in configuring network devices like
routers, switches, and firewalls, and perform testing to ensure proper functionality. When
troubleshooting network issues, I might need to reconfigure network devices to resolve
misconfigurations or restore network connectivity. This could involve resetting a router to
its default settings, adjusting firewall rules, or reconfiguring a switch’s VLAN settings.
After making changes, I would test the network to confirm that the issue is resolved. This
process taught me the importance of correct device configuration and how changes can
impact network performance and security.
3. Configuration Management:
 Backup and Restore Network Configurations: I helped in backing up current network
configurations and restoring them when necessary. I help in creating and maintaining
backups of network device configurations, such as those for routers, switches, and
firewalls. This involves using tools or commands to save the current configurations to a
secure location. If a device fails or a configuration change causes issues, I assist in
restoring the previous stable configuration from these backups. This process teaches me
the importance of regularly backing up configurations to minimize downtime and data
loss in case of network issues.

4. Patch management:
 Assisting with Patch Testing: I Helped in testing patches in the organization to ensure
they function correctly and do not introduce new issues. I assist in setting up a test
environment that replicates the production network. I applied patches in this environment
to observe their effects and identify any potential issues. This testing helps ensure that
patches work as intended and do not negatively impact network performance or
functionality before being deployed to the live network.
 Monitoring Post-Patch Performance: After the patch, I monitored the network
performance and stability after patch deployment to ensure that the patches have not
caused any issues. This includes checking for any performance degradation, connectivity
issues, or unexpected behavior.

5. Network security:
 Monitoring Security Alerts: I assist in the monitoring and analyzing security alerts
generated by security information and event management (SIEM) systems or intrusion
detection systems (IDS). I help review alerts and notifications related to potential security
incidents, such as unauthorized access attempts, unusual traffic patterns, or malware
detections. I used SIEM a tool called (PRTG) to examine these alerts and determine their
severity. I may perform initial analysis to categorize the alerts and decide if they require
further investigation or immediate action. This duty provides experience in understanding
and responding to security threats.
 Conducting Vulnerability Assessments: I assist in performing vulnerability assessments
and scans to identify potential security weaknesses in the network. I help run
vulnerability scanning tool (Nessus) to detect security vulnerabilities in network devices,
servers, and applications. This involves configuring and initiating scans, reviewing the
results, and identifying critical vulnerabilities that need to be addressed. I learnt how to
 interpret scan results, prioritize vulnerabilities based on risk, and contribute to
remediation efforts. This task is crucial for maintaining the network’s security posture
and addressing potential risks proactively.

6. Wi-Fi Management:
 Access Point Configuration and Deployment: Here I collaborated with the team in
configuring and deploying Wi-Fi access points (APs) to ensure optimal coverage and
performance. I help to set up Wi-Fi access points by configuring their settings, such as
SSIDs (Service Set Identifiers), security protocols (e.g., WPA3), and channel selections. I
also assist in physically installing APs in strategic locations to ensure comprehensive
coverage across the area. This involves working with network management tools to
configure and optimize AP settings based on site surveys and user needs.
 Monitoring Wi-Fi Performance: I Monitor Wi-Fi performance metrics to identify and
address issues related to signal strength, interference, or bandwidth usage. I use Wi-Fi
monitoring tool (PRTG) to track performance metrics such as signal strength, data
transfer rates, and channel utilization. I analyze these metrics to identify areas with weak
signals, high interference, or excessive congestion.
 Troubleshooting Wi-Fi Issues: When users report connectivity problems, I help
diagnose and resolve these issues. This may involve checking AP status, verifying
network settings, and troubleshooting interference or configuration problems. I might use
diagnostic tools to identify issues such as weak signals, improper AP configurations, or
network congestion. They work to restore connectivity and ensure users can access the
Wi-Fi network reliably.
 7. Backup and Recovery:
 Performing Routine Backups: I was involved in executing scheduled backups of
network data, configurations, and system states. I help manage and execute regular
backup tasks to ensure that network data, including device configurations, critical files,
and system states, are securely backed up according to the organization’s backup
schedule. This involves using backup software or tools to perform full or incremental
backups. I ensure that backups are completed successfully and verifies their integrity by
checking logs and reports. Routine backups are crucial for data protection and recovery in
case of data loss or system failures.
 Testing Backup Restorations: I was involved in testing backup restorations to ensure
that backups can be successfully restored when needed. I help verify the effectiveness of
backup solutions by performing test restorations from backup files. This involves
restoring data or system configurations from backups to a test environment to ensure that
the data is intact and usable. Testing helps identify any issues with the backup process or
data integrity before an actual recovery situation arises. By conducting these tests, I
ensure that backups are reliable and that recovery processes are effective.

8. Reporting:
 Performance Reporting: Creating reports that document the uptime and downtime of
network devices and services. This includes tracking incidents that led to outages and the
time taken to resolve them.
 Incident Reports: Helping to prepare reports on security incidents, including
unauthorized access attempts, detected vulnerabilities, and any breaches.
 Network Configuration Audits: Assisting in generating reports that compare the current
network configuration against established standards or baselines. This helps ensure that
the network is configured securely and efficiently.
3.2 Project Experience
 Task Master OS TICKET
The FEST OS Ticket is likely a specific implementation or a customization of OS Ticket, which
is an open-source support ticketing system designed to streamline customer service and
 communication by creating a centralized platform for managing incoming queries, complaints, or
requests. Here are some key features of OS Ticket that may also apply to the Task Master OS
Ticket:

KEY FEATURES OF THE OS TICKET:

I. Ticket management: Tickets can be automatically sorted, categorized, and prioritized.
II. Automated Ticket Routing: Automated assignment rules based on the ticket's content,
department, or agent's workload.
III. Collaborative Tools: Ability to assign tickets to multiple agents or teams.
IV. Knowledge Base Integration: Built-in knowledge base to help customers find answers
to common questions
V. Multi-Channel Support: Support for email, web forms, and phone channels.
VI. API and Integrations: RESTful API for integrating with other applications.
VII. Customization and Branding: Customizable interface to match corporate branding
(logos, colors, themes).
VIII. Security Features: Two-factor authentication (2FA) and password policies.
// I will add a picture here of an adjustment of the lirs os ticket with a different pic
CHALLENGES FACED AND THE SOLUTIONS:

I. User Authentication and Security:

 Issue: Ensuring secure user authentication and protecting sensitive data from unauthorized
access, SQL injections, and brute-force attacks.
 Solution:

 Implemented strong password policies, using secure hashing algorithms like `bcrypt` for
password storage.
 Utilized prepared statements and parameterized queries to prevent SQL injection attacks.
 Introduced multi-factor authentication (MFA) for additional security.

II. Performance Optimization:

 Issue: Slow response times and performance bottlenecks due to an increasing number of
tickets and users.
 Solution:

 Optimized database queries by indexing frequently queried fields to speed up

data retrieval.
 Implemented caching mechanisms to reduce server load by temporarily storing
frequently accessed data.

III. Integration with Existing Systems:

 Issue: Difficulty in integrating the new ticketing system with existing enterprise tools like
CRM, ERP, and other third-party applications.
 Solutions:
  Developed RESTful APIs to facilitate communication between the ticketing
system and other applications.
 Used middleware to handle data transformation and synchronization, ensuring
seamless integration.

III.3 Lesson Learnt

 Problem Solving Abilities: My internship provided ample opportunities to sharpen my

problem–solving abilities. I encountered various challenges during project development,
ranging from technical issues to tight deadlines. Through careful analysis, research, and
collaboration with team members, I developed effective solutions and improved my
critical thinking skills.
 Exposure to Real-World Scenarios: I gained practical experience in real-world
scenarios, such as setting up a new network, upgrading existing infrastructure,
performing maintenance tasks, or managing a network during peak usage times.
 Collaboration and Communication Skills: I Learnt how to work effectively within a team,
communicate technical issues clearly, and participate in network design or
troubleshooting sessions.
 Documentation and Network Management: I Learnt the importance of maintaining
accurate and up-to-date network documentation, including network diagrams, device
configurations, and IP address management.

CHAPTER 4

Problems Encountered At Work Place:

Lack of Practical Experience: I had a lot of theoretical knowledge but limited practical knowledge, this
lead to difficulty in understanding how to apply classroom knowledge to real-world situations, such as
configuring routers, managing switches, or troubleshooting network issues.
Limited Understanding of Complex Network Environments: I found it challenging to grasp how all
the components fit together, which made it hard to understand network diagrams, configurations, or
changes.
Maintaining a healthy work-life balance was difficult: The workload was sometime excessive, and
there was little consideration for breaks or personal time. This imbalance impacted my well-being and
made it challenging to perform at my best consistently.
Dealing with Rapid Technological Changes: Networking technologies and practices evolve rapidly, and
I found it challenging to keep up with new trends, tools, and updates
Recommendations
Based on my experience, I recommend future interns in software development to:

 Embrace Challenges and Learn from Mistakes

 Develop Soft Skills
 Seek Out Learning Opportunities
 Network and Build Relationships
 Continuously update technical skills and stay abreast of industry trend

REFERENCES
. "Network+ Guide to Networks" by Jill West, Tamara Dean, and Jean Andrews(2021)
"Network Warrior" by Gary A. Donahue(2009)
"The Art of Network Architecture: Business-Driven Design" by Russ White and Denise Donohue (2014)