Skill for Computing

Student name: Sweetie

Student ID: P00207686
Qualification: Level 4 Diploma in Computing
Unit: Skill for Computing [assignment]
Total words count: 3657
Centre: Twinkle University, Yangon
Contents
Task 1.a) Introduction....................................................................................................................2

Task 1.b) Overview of the scenario...............................................................................................2

Task 1.c) Description of the problem.............................................................................................4

Task 1.d) Identification of requirements and success criteria........................................................5

Task 1.e) Identification of possible solution...................................................................................6

e.i) Amazon Web Service (AWS)...............................................................................................6

e.ii) Microsoft Azure...................................................................................................................7

e.iii) Google Cloud......................................................................................................................8

Task 1.f) Identification and justification of chosen solution............................................................9

Task 1.g) Plan for implementation...............................................................................................10

Task 1. h) Conclusion..................................................................................................................11

References..................................................................................................................................11

1
Task 1.a) Introduction

This assignment report included with the scenario of an airline that has been dealing with
numerous challenges which is also in charge for providing the cloud service to solve the
incoming problems. A new airline has to handle the affairs such as planning to expand the
business by cooperating with cloud service providers and other tourism industry tactics to win
over the competitiveness. Airline must be collaborate with cloud services to enhance the
passenger experience.

Task 1.b) Overview of the scenario

Context

An airline can be regarded as an organization that provides services for carrying, transporting
the passengers or goods via the air. These companies are said to involve the airline industry,
which is also regarded as a half-sector of the aviation sector and the travel agencies.
To launch an airline company, this is supposed to come up with the business strategies like
advertising, marketing, financing and hiring the required staffs to run this whole airline company.
An airline company can run not only with the aid of business strategies but the cloud service
providers are also needed to lead this airline company to the better future (Barten, 2024).Cloud
computing in aviation sectors assists leading to more sustainable future in which all the
aerospace engineers have been considering the engines that are equipped with sensors to sort
the clean air when the climate change is part of the environmental problem. The entrepreneurs
of an airline company also requires the government approval for the route authority from related
aviation authorities to make sure that this airline has agreement to fly and sell the tickets.
(Singh, 2021)

Systems and structure

2
The typical administrative structure of an airline includes flight operations, aircraft maintenance,
marketing, cargo operations, human resources, safety and quality assurance, finance divisions,
IT and communications and ground support services. (Vault, n.d.)
For the purpose of aircraft safety, quality assurance includes maintaining compliance with safety
rules that are applied by the International Civil Aviation Organization (ICAO). This involves
maintenance, safety inspections, and constant training for pilots, engineers and operational staff
to agree that safety procedures are consistently followed by. (SKYbrary Aviation Safety,
n.d.).Since the airlines have a heavy relies on technology, some of the software and systems
used by many airlines are out of date. An organization must pay for the services that are
intended to use. The staffs of an airline must engage with each other by using cloud-based
project management tools that agree the teams to work together in real-time to share the data
and documents from department to department. Moreover, an applications used by front-line
staffs become very useful by interacting with the accurate data of the airline.

3
Task 1.c) Description of the problem

Cloud computing is now drastically changing the air traffic control systems. The day-to-day
problems solving by air traffic controllers are more likely to be the climate changes. Air traffic
controllers in aviation sectors have been upholding the most stressful role for handling the
aircraft’s navigation within environmental situations. The problem with air traffic controllers is
that the air traffic control and airport have been sharing the information with message-based
systems without sharing the primary data. The disruption management has become the biggest
problem in airline operation management. Airline industry without cloud collaboration will have
to overcome the challenges such as disruption caused by weather conditions that could lead to
fight cancellations and security issues cause by data breaches. That are the problems with an
airline without cloud collaboration.
The aviation industries have been collaborating with cloud services to improve operational
efficiency, cost-effectiveness and improved passenger experiences (Richmond, 2022).
However, operating this whole airline with an outdated IT infrastructures would only cause
congestions. Other cases that can be problematic are the weight report systems and the failed
network routers that are leading to the delayed and cancelled flights.

4
Task 1.d) Identification of requirements and success criteria

Starting an airline can be challenging and frustrating. To improve the customer satisfaction
technologically, a new airline should be able to analyze the customer’s feedbacks, offer the on-
time performance (flight schedules for flights arrivals), and improve its in-flight entertainments by
using cloud-based services. An airline staffs must be able to use the cloud services to solve the
incoming issues by working collaboratively.

Cloud-based Applications: an airline should be able to use cloud-based project management

tools to collaborate on document in real-time. These tools are very useful in airline industry
because it can help manage the reservations, flight scheduling, expenses managing and other
related weight report systems. The cloud also have remote access for the travel agents who are
only in case of ticketing, managing reservations and other inquiries at the airports.

Data storage and backup: Airlines used cloud platforms for storing the data, and handling the
operations. Since the cloud is secure and reliable, the data are sharing across the different
teams to make decisions changes to avoid the flight disruptions. The cloud storage also offers
data backup options for airlines and passengers even if the primary storage has gone.

Security: for the purpose of reducing the IT failures and cyber-attacks, cloud technologies
should be providing in airline to reduce security breaches and data losses. A cloud-based
solution is the appropriate answer for running this whole airline as it offers automated backup
process and reliability service to handle all the data about the customers and airline staffs.

Improved customer experience: Airlines used cloud services that preserves the data to assist
operations. For example, American airlines used data analysis to observe the customer’s
satisfaction, and the cloud also make all of this data available to airline workers to consider the

5
customer’s needs. Airline has been selling its services by using cloud-based technologies such
as in-flight cloud-based music and entertainment.

Regulatory agreement: a new airline needs the air operator’s permits and approval from
aviation authorities. Moreover, an airline must attain AOC (air operator’s certificate) that is
included with agreed aircraft types, safety confirmation of its employees, and in what areas the
post holders may operate.

Online booking website: a new airline must be able to consider choosing the right platform
that allows the passengers manage their own reservation. An airline must be corporate with
online travel agencies and metasearch engines to provide the better passenger’s experiences.
Passengers can book via online and manage their own reservations by checking out on this
platforms such as Expedia, Booking.com, and Agoda. A new airline must be able to offer online
booking systems by developing a passenger-based websites.

E-tickets: As the cloud collaboration is known for giving its real-time information and updates, a
new airline should be able to use cloud-based e-mail ticketing system to provide the features
that prevent e-mail from getting lost in the shuffle. As the cloud storage is mentioned to be
secured, an airline can be able to access ticket information by confirming the privacy of
passenger’s data. By using e-ticket, the passenger will receive an e-ticket via e-mail that is
included with seat numbers and confirmation codes. (Hanna, 2022)

Secure payment method: to out-stand the competitiveness, an airline should be able to

cooperate with third-party applications such as PayPal, Ayden and Square.

Task 1.e) Identification of possible solution

Airlines that used cloud services can reduce the need to maintain on- premise servers that
could reduce time-consuming for IT staff to manage them. For example, the Federal Aviation
Administration (FAA) has chosen Microsoft 365 as the preferred Software as a service (SaaS)
solution. And that is why, choosing the suitable cloud solution should be considered based on
the budget and size of this organization. As the requirements of an airline have mentioned in

6
task-1.d), here’s the possible solutions to figure what would be the best solution to expand this
airline business with cloud collaborative services.

e.i) Amazon Web Service (AWS)

Delta Airline has recently accepted AWS cloud service as the cloud service provider which has
a broader range of services like offering storage for intensive workloads, computing, data
movement and machine learning. (Press Center, 2022)Since AWS is mentioned to be flexible
and secure cloud, AWS global infrastructure can reduce software ability gaps which can cause
hardware failures.

Pros Cons
User-friendly interface: AWS is easy to use Security Limitations: AWS limits some of the
as the platform since it was innovated to offer security features which cannot be
quick access. An airline can adjust its data as transformed. Amazon EC2 has this
it is provided the most secure access to the restrictions based on the regions.
users and users can learn how to use its
services.
Scalability: many organizations prefer AWS Complexity: AWS can be complex to navigate
because AWS can be scale up to high the new users of cloud computing as there
computing services including Amazon EC2 are so many features available on its
(Elastic Compute Cloud), AWS Batch and platform.
AWS Parallel Cluster.
Cost-efficiency: AWS offers pay-on-the-go Security concerns: the problem associated to
model to organizations that will only pay for the cloud computing is that the users of the
the tools and services that are needed. AWS have been facing with downtimes due
to connectivity issues that can lead to data
leakages.

Pros and Cons of using Amazon Web Service (AWS) (aws, n.d.)

e.ii) Microsoft Azure

7
Microsoft azure is the cloud service implemented by Microsoft team to provide on-demand
computing resources including analytics, IoT, and databases. Azure can provide the real-time
analysis of data entrances to spontaneously assign the available gate to navigate the incoming
aircrafts.

Pros Cons
High Availability: Microsoft azure, also known Complexity: the users of the azure require
as window azure offers high accessibility and specialized skills for managing the data
redundancy that provide all the functions for center and monitoring the server.
reducing downtime per year, regaining the
data and holdup.
Scalability: an airline has to pay for upgrading Speed issues: azure offers its capabilities to
the services that are intended to use only 140 countries in which the speed will be
including cloud storage and computing problematic in some definite regions.
power.
Customer support: the capability to adjust the Performance issues: the performance issues
multi-cloud settings make the users satisfied related with azure may be latency issues
about azure. caused mainly in limited regions.

Pros and Cons of using Microsoft Azure (GeeksforGeeks, 2023)

e.iii) Google Cloud

Google cloud and Qatar airways have agreement to collaborate the Google cloud’s data
analytics and artificial intelligence (AI) to offer the best passenger experiences. Google cloud
platform has many advantages and disadvantages to be considered before using it.

Pros Cons
Cost-savings: GCP come up with monthly Limited features: google cloud doesn’t
pricing program in which an airlines have to provide as many services as AWS and azure.
pay only for the services that are intended to Users of the google cloud services don’t have
be used. much chance of updating and handling the
firmware.

8
 Simplicity: an airline’s staff can develop a Security issues: the security risk that can
website or an application with an assistance happen to GCP is most likely to be the data
of GCP which help to find the best solutions breaches that can destruct the sensitive
for arranging the web-serving stacks. information of the organization.
SSL certificates: SSL stands for Secure High cost: users of the GCP have to pay for
Sockets Layer which is responsible for the resources that are intended to be used.
confirming the owner of the website. The high cost of paying for this charges on
Moreover, SSL enables websites to use and GCP can be more expensive than it was
the users of a web page can check this digital expected.
certificate to consider whether this website is
safe or not.

Pros and cons of using Google Cloud (Qatar Airways newsroom, 2023)

Task 1.f) Identification and justification of chosen solution

A commercial airline is supposed to be shaping its future with the advanced technologies that
are intended mainly for the secure flight and enhanced passenger experiences. The cloud
service providers for airline have mentioned as the requirement for reducing flight delays,
managing and storing the large quantities of complex data. Airlines also need software
combination into its cloud technologies. Here’s the evaluation to consider what would be the
best cloud solution to collaborate.

Scalability Quick Availability Global Securit User- Total

start- reach y friendly marks
up
AWS 2 2 3 2 3 1 13
Azure 3 3 3 3 3 2 17
Googl 2 2 2 3 1 1 11
e
Cloud

Evaluation table of using cloud services and its scalability

9
According to this evaluation table, the number 3 is regarded as the highest rank while the lowest
number 1 can be regarded as being part of the inappropriate answer for this chosen
organization. Microsoft Azure provides a broader range of services to the employees of an
airlines to assist manage their data and software in the cloud. Microsoft Azure is a cloud
computing platform that assist deploying and managing the applications and services through
Microsoft data centers. In order to create the digital workspace with thousands of people, a new
airline should collaborate with travel companies for developing its efficiency and constructing the
travel software on Azure to update the booking process and its customer services. As the
employees of this organization relies a lot on Microsoft tools such as Office 365, Outlook and
SharePoint, Azure makes it perfect for collecting the data about this industry. An airline has to
partner with Microsoft Azure to operate at a higher level of handling the complex data and
cloud-based inventory managements.
The finance department is in charge for handling all the money of the organization. As a matter
of fact, half of the aircrafts are not possessed by the airlines. This branch is responsible for
funding the aircrafts which are in case of renting and purchasing by using Microsoft Cloud for
financial services. (Center, 2022) Businesses today can make smart decisions in real time and
provide personalized experience to their customers through AI and machine learning tools.
Azure allows real-time weather data integration into their operational systems to monitor the
weather condition from numerous sources including radar and weather stations. To reduce the
flight disruptions, an airline staffs must be able to use Azure’s provided tools for forecasting the
weather conditions by utilizing the advanced data analytics to predict the weather conditions
within environmental situations. (Eriklindeman, n.d.)

10
Task 1.g) Plan for implementation

The ideas of starting a new airline business can be complexing and challenging as there are so
many requirements like finances, infrastructure setup, updated IT systems, choosing the aircraft
types and acquiring the aircrafts. (Casinader, 2023) Just as the requirements of an airline have
mentioned in task-1.c), the plan for beginning an airline business doesn’t seem like a possibility
as this planning strategy would take several months to a few years. These are the facts that an
airline has to overcome before flying and selling the tickets.

 Long-term decision and short-term decision making also plays as the most important part in
every airline business strategy. The long-term decisions included with considerations of the
aircraft fleets and aircraft renting and purchasing while the short-term decisions on the other
hand might be included with introduction to the new routes, and pricing regulations.

 The entrepreneurs who are interested in starting up an airline have to study commercial
aviation market. Starting up an airline required minimum of USD $10 million to purchase the
passenger carrier aircrafts and cargo aircrafts. Airline fleet plays as a vital part in airline’s
business model which is expressed as the number of aircrafts that each airline operates.
The passengers can search the different fleets of an airlines on website including FedEx
express, Southwest Airlines, United Airlines, Delta Airlines and American Airlines. (Boon,
2022)

11
 Setting up all the airport infrastructures can be quite complex. An airline must come out with
airport services, baggage tracking technology and weight report systems, air traffic control
towers, and ground operations. Delta airline has built AWS (amazon web service) cloud
technology to improve its scalability and security. Cloud technology has provoked huge
changes such as enhancing passenger experience and providing the security experience
including by using biometrics systems.

 Snowstorms, hurricanes, fog, mechanical issues and logistical issues can cause flight
delays and cancellations. In order to reduce the flight delays and cancellations, Azure cloud
services can assist analyzing the real-time weather updates and aircraft performance data
by using Azure’s provided tools to enhance the operational performance.

 Azure allows numerous ways to host the airline applications to meet the organizational
needs. An employees of an airline can manage the flight-related data through web
applications. An airline must choose the right platform to implement the website that is
included with booking systems, flight information, customer services and online
transactions.

 An airline can develop its own website by using Azure services including Azure App service,
Azure SQL database and Storage. Moreover, an airline must be able to utilize Azure APIs to
manage the security of the website. In order to create a robust airline website, an airline
must be able to use Azure’s Security Centre to analyze the security threats.

 An airline has to startup with business strategies like advertising its services even though
these services are intangible to show up. For the purpose of advertising via websites and
applications, an airline has access to choose pre-built platforms or construct custom
websites by considering the budget and the organization’s requirements. (Peters, 2022)This
web implementation process could take several weeks to a few months to test and fix the
bugs alternately.

 The entrepreneurs and the owner of this business have to work together with Aviation
Marketing Agencies to advertising with social influencers, impressing with web designs, and
using SEO (Search Engine Optimization) tactics to upload this organization’s own site to
number one place on google.

12
 Airline needs to hire pilots, flight attendants, air traffic controllers, cargo operations, HRs and
ground support operations. Flight operations are required to make plans for the flight
schedules and ground to air communications.

 An airline needs the certificates from FAA (Federal Aviation Administration) to agree the
safety procedures and air traffic managements. This process could take seven or eight
months to get approval from aviation authorities.

 By using Azure, an airline can implement its own Internet of Things (IoT) devices in an IoT
solution. Azure can offer services for implementing the Flight Management Systems (FMSs)
by using programming languages such as C, C++, Python and Java. The aviation sectors in
airline required expert developers to write the codes for interacting with the hardware
devices. By using Azure cloud-based programs, an operation teams can give real-time
updates to pilots to navigate the appropriate routes across the sky.

 One of the crucial part to consider the airport security is that the airline must be able to offer
updated security infrastructure such as finger prints, body scanners, CCTVs, metal
detectors, X-Rays for detecting explosive machines and visa checking in immigration
department. (Marketing, 2023)

 By using Azure cloud, a new airline can enable elevate the passenger’s travel experiences
including travel recommendations, and suggestions like it has the travel agent who
understands the needs and requirements of the passengers.

Task 1. h) Conclusion

This implementation processes will be tough to consider what are the business plans of this
organization, which cloud collaborating services will be suitable for this whole organization, how
to deal with budget issues and finance, and where to select point-to-point routes to develop this
airline. An airlines have been the sustainable development for global economic systems as it
can offers travel and tourism services to the customers.

13
References

 aws. (n.d.). Airline Solutions | Travel & hospitality | AWS. Retrieved from aws:
https://aws.amazon.com/travel-and-hospitality/airlines/[Accessed date: 1.1.24]
 Barten. (2024, January 31). What is the Airline Industry? Retrieved from Revfine.com:
https://www.revfine.com/airline-industry/[Accessed date: 2.1.24]
 Barten, M. (2024, February 11). What is the Airline Industry? Retrieved from
Revfine.com: https://www.revfine.com/airline-industry/[Accessed date: 30.12.23]
 Boon, T. (2022, June 10). How to start an airline: The Complete Series. Retrieved from
Simple Flying: https://simpleflying.com/how-to-start-an-airline-directory/[Accessed date:
4.1.24]
 Casinader, T. (2023, December 31). Airline startups: The New Airlines set to launch in
2024. Retrieved from Simple Flying: https://simpleflying.com/airline-startups-launching-
2024/[Accessed date: 5.1.24]
 Center, M. (2022, May 18). American Airlines and Microsoft Partnership takes flight to
create a smoother travel experience for customers and better technology tools for Team
members. Retrieved from Stories: https://news.microsoft.com/2022/05/18/american-
airlines-and-microsoft-partnership-takes-flight-to-create-a-smoother-travel-experience-
for-customers-and-better-technology-tools-for-team-members/[Accessed date: 3.1.24]
 Eriklindeman. (n.d.). Request real-time and forecasted weather data using azure maps
weather services - microsoft azure maps. Retrieved from Microsoft Azure Maps |
Microsoft Learn: https://learn.microsoft.com/en-us/azure/azure-maps/how-to-request-
weather-data[Accessed date: 6.1.24]
 GeeksforGeeks. (2023, November 28). Introduction to microsoft azure: A cloud
computing service. Retrieved from GeeksforGeeks:
https://www.geeksforgeeks.org/introduction-microsoft-azure-cloud-computing-service/
[Accessed date: 10.1.24]
 Hanna, K. (2022, December 14). What is an e-ticket (electronic ticket)? – TechTarget
definition. Retrieved from techtarget,com: https://www.techtarget.com/whatis/definition/e-
ticket-electronic-ticket[Accessed date: 11.1.24]

14
 Marketing, S. (2023, May 24). Types of airport security. Retrieved from Airport Gurus:
https://www.airportgurus.com/en/types-of-airport-security/[Accessed date: 12.1.24]
 Peters, L. (2022, June 18). How to start an airline: Part 9 - marketing and promotion.
Retrieved from Simple Flying:
https://simpleflying.com/how-to-start-an-airline-part-9/[Accessed date: 15.1.24]
 Press Center. (2022, July 13). AWS selected as Delta's preferred cloud provider.
Retrieved from Press Center: https://press.aboutamazon.com/2022/7/aws-selected-as-
deltas-preferred-cloud-provider[Accessed date: 16.1.24]
 Qatar Airways newsroom. (2023, May 28). Qatar Airways and google cloud to
collaborate on data and AI to advance the airline's passenger experience. Retrieved
from Qatar Airways newsroom:
https://www.qatarairways.com/press-releases/en-WW/226493-qatar-airways-and-
google-cloud-to-collaborate-on-data-and-ai-to-advance-the-airline-s-passenger-
experience[Accessed date: 17.1.24]
 Richmond, S. (2022, March 4). Council post: How cloud technology can enhance your
airport experience. Retrieved from Forbes:
https://www.forbes.com/sites/forbestechcouncil/2022/03/03/how-cloud-technology-can-
enhance-your-airport-experience/?sh=1644927b3558[Accessed date: 20.1.24]
 Singh, S. (2021, October 3). How Cloud Technology Will Help Airports Adapt To The
New Climate. Retrieved from Simple Flying: https://simpleflying.com/how-cloud-
technology-will-help-airports-adapt-to-the-new-climate/[Accessed date: 21.1.24]
 SKYbrary Aviation Safety. (n.d.). Quality assurance . Retrieved from SKYbrary Aviation
Safety: https://skybrary.aero/articles/quality-assurance[Accessed date: 22.1.24]
 Vault. (n.d.). Airlines. Retrieved from Vault:
https://vault.com/industries/airlines/structure[Accessed date: 24.1.24]

15
16