QUALITY RIGHTS

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WHO QualityRights

Act, unite and empower for mental health

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QualityRights:
Transforming services, promoting rights

QualityRights is WHO’s global initiative to improve In the wider community context, people with mental health
the quality of care provided by mental health and conditions and psychosocial, intellectual or cognitive
social services and promote the human rights of disabilities are subjected to stigma and extensive
people with mental health conditions and inequalities that permeate all aspects of their lives. They
psychosocial, intellectual or cognitive disabilities1. It are discriminated against in education, employment,
offers a new approach to mental health care which housing and social services. They are often excluded from
is rights-based and recovery-oriented. social, cultural and leisure activities and denied the right to
fundamental civil and political rights such as the right to
marry, have children, to vote or be to elected. Also, they
Within the mental health care context, many people are more likely to experience emotional, physical and
using services are exposed to inhuman living sexual abuse than the rest of the population.
conditions, harmful treatment practices, violence,
neglect and abuse. Many are also systematically
detained and treated without their informed consent. Through QualityRights, WHO is supporting countries to
People report that services do not respond to their put in place policies, strategies, laws and services that are
needs, nor support them to live the lives they wish in line with international human rights standards including
to lead in the community - instead their experience the Convention on the Rights of Persons with Disabilities
leaves them feeling hopeless about their lives and (CRPD) .
disempowered. 1covering dementia, autism and other diagnoses related to mental
health

What are the objectives?

1 Build capacity to combat stigma and discrimination and promote human rights and
recovery.

2 Promote the participation of persons with lived experience and support civil society.

3 Create community-based services and supports that respect and promote human rights.

Reform national policies and legislation in line with the CRPD and other international
4 human rights standards.

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WHO QualityRights training tools
As part of the QualityRights Initiative, WHO has developed a comprehensive package of core and specialized
training materials to build capacity on rights based, person centred care & support for all stakeholders including
healthcare workers; people with mental health conditions & psychosocial, intellectual or cognitive disabilities;
support persons & families; policymakers; NGOs; organizations of persons with disabilities (OPDs); advocates;
lawyers; academics; teachers & students; community & spiritual leaders; and others. The training modules cover
a wide range of issues in the fields of mental health, human rights, legal capacity, recovery & ending coercion.
Core modules: Specialised modules:

WHO QualityRights e-Training on mental health,


recovery & community inclusion
The WHO QualityRights e-training builds on the face-to-face training
modules reaching and engaging thousands of people within
countries and organisations. It provides an interactive and dynamic
environment to build the capacity of stakeholders on critical issues
related to mental health, disability, human rights, recovery and
community inclusion. The WHO QualityRights e-training is available
for individuals and organizations free of cost.
Link to the QR e-training available on April 12

WHO tool for person-centred recovery planning


The QualityRights self-help tool for person-centred recovery planning
for mental health and well-being guides people through the process
of setting up a recovery plan, helping them to identify their dreams
and goals, how to create a wellness plan as well as planning ahead
for difficult times or crises. The tool has been designed so that people
can use it on their own or in collaboration with others. For example it
can be used as a framework for dialogue and discussion between
people using services and service providers or other supporters.

WHO guidance on peer support


• Peer support groups by and for people with lived experience
• One-to-one peer support by and for people with lived experience

WHO tools for advocacy and civil society


• Civil society organizations to promote human rights
in mental health and related areas
• Advocacy for mental health, disability and human rights
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WHO QualityRights assessment toolkit
The assessment toolkit provides practical information and guidance on the human rights
and quality standards to be met in mental health and related services as well as for
preparing and conducting an assessment of services, reporting the findings and making
appropriate recommendations.

WHO Guidance on transforming services &


promoting human rights
This guidance outlines how mental health & social services can be transformed through a
collaborative and participatory process to promote recovery and respect for human rights.

WHO Guidance and technical packages on


rights based community mental health services
This guidance informs all stakeholders of the benefits of community mental health services
that are respectful of human rights and focused on recovery. It demonstrates that it is
possible to develop these services achieving good health and social outcomes, inspires
countries to take action to develop and scale-up these rights-based community mental
health services and provides clear guidance on how to do this.

WHO QualityRights country implementation portal


The portal showcases the wide-ranging actions being undertaken in countries
implementing QualityRights and provides a hub for countries to exchange and learn from
each other, share information about milestones and achievements, latest activities,
strategies as well as QualityRights service assessment reports, translated resources,
videos and advocacy materials.

WHO MiNDbank
WHO MiNDbank is an online platform providing quick and easy access to international
resources and national/regional level policies, strategies, laws and service standards for
mental health, substance abuse, disability, general health, NCDs, human rights and
development, children and youth, and older persons.

WHO Guidance on rights-based mental health related UNDER DEVELOPMENT


2022/2023
policy & legislation

Policy, Law & Human Rights (PLR), Department of Mental Health & Substance Abuse, World Health Organization, Geneva, Switzerland
Dr Michelle Funk, Unit Head; Ms Natalie Drew, Technical Officer; Ms Patricia Robertson, Administrative Officer

Contact Email: [email protected]

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