‭MCS-214‬

‭Professional Skills and Ethics‬

‭ ues.1‬‭Do you ever feel as though…………………………………….‬

Q
‭………………………………………………………...preventing, change.‬

‭Ans.1(i)‬‭the purpose of a meeting according to the writer :‬

‭the primary purpose of meetings is not problem-solving or decision-making, as many‬
‭believe. Instead, meetings serve more social and psychological purposes, such as role-playing,‬
‭reinforcing status and power, and avoiding work. They allow participants to engage in social‬
‭interactions, assert authority, and sometimes perpetuate the status quo.‬

‭Ans.1(ii) The “can’t do” type wants to maintain a status grow :‬

‭The "can’t do" type opposes change and prefers to maintain things as they are. They‬
‭often resist new ideas by citing past failures or experiences, using historical examples as an‬
‭excuse to block progress. They aim to keep the current state of affairs unchanged, fearing or‬
‭avoiding change.‬

‭Ans.1(iii) “Devoted to side-issues" means:‬

I‭n this context, "devoted to side-issues" refers to spending significant amounts of meeting time‬
‭on topics that are irrelevant or secondary to the main agenda. Instead of focusing on important‬
‭decisions or solving key problems, participants divert attention to less significant matters,‬
‭wasting time and avoiding the core purpose of the meeting.‬

‭Ans.1(iv)‬‭Those who steal others' ideas‬‭are typically more senior figures‬

i‭n the organization. They do it by ignoring a good suggestion made early in‬
‭the meeting, often by a junior or female participant. Later, they reintroduce‬
‭the same idea as their own, gaining credit for it and overshadowing the‬
‭original contributor.‬

‭Ans.1(v) The “counter-dependents” means :‬

"‭ ‬‭Counter-dependents‬‭" are people who instinctively oppose or disagree with whatever is‬
‭suggested, especially if the idea comes from authority figures like the chairman. Their behavior‬
‭stems from a need to challenge or resist authority in any form, even when there is no clear‬
‭reason to do so.‬
‭Ans.1(‬‭vi) Complete the following table:‬

‭People‬ ‭Role at Meetings‬

‭1‬ ‭Chairman‬ ‭Keeps the meeting running on time & to the point‬

‭2‬
‭Constant Talker‬ ‭Dominates the discussion, loves to hear their own voice‬

‭3‬ ‭Can’t Do type‬ ‭Wants to maintain the status quo and resists change‬

‭4‬ ‭Yes, But...‬ ‭Sounds positive but still resists change‬

‭5‬ ‭Role-Players/Attendees‬ ‭Engage in social interaction and contribute ideas‬

‭6‬ ‭Counter-dependents‬ ‭Disagrees with everything, challenges authority‬

‭Ques.2 Write a telephone conversation …………………………………………………‬

‭Ans.2 A telephone conversation based on the cues provided:‬‭.‬

‭A:‬‭May I speak to Mr. Andrew, please?‬

‭B:‬‭He’s in a meeting right now.‬

‭A:‬‭Do you know when he’ll be free?‬

‭B:‬‭I’m not sure. Would you like me to find out?‬

‭A:‬‭Yes, I’ll wait.‬

‭B:‬‭Okay, let me check... He won’t be free until after‬‭6 p.m.‬

‭A:‬‭Could you ask him to call me first thing tomorrow?‬

‭B:‬‭Sure! May I have your name and number, please?‬

‭A:‬‭My name is Satish, and my number is 555-12345.‬

‭B:‬‭Great, I’ll note that down. I’ll leave a message‬‭on his desk.‬

‭A:‬‭Thanks for your help! Goodbye.‬

‭B:‬‭You’re welcome! Goodbye.‬

‭Ques. 3 Write short notes on any four ……..‬

‭Ans.3‬‭.‭i‬ ) Significance‬‭of Minutes of the Meeting‬

‭ inutes of the meeting are essential records that document what occurs during discussions.‬
M
‭Their importance includes:‬

‭●‬ R ‭ ecord Keeping‬‭: They serve as an official account‬‭of the topics discussed, decisions‬
‭made, and action items assigned, creating a historical record.‬
‭●‬ ‭Guidance for Follow-Up‬‭: Minutes outline who is responsible‬‭for which tasks, helping to‬
‭ensure that commitments are met.‬
‭●‬ ‭Information Dissemination‬‭: They inform stakeholders‬‭who couldn’t attend the meeting,‬
‭ensuring everyone stays in the loop.‬
‭●‬ ‭Conflict Resolution‬‭: In case of disagreements about‬‭what was discussed or decided,‬
‭minutes provide a reference that can clarify misunderstandings.‬

‭ii) Interpersonal Skill of a Manager in an Organization‬

I‭nterpersonal skills are vital for managers as they enhance interactions and relationships within‬
‭a team. Important facets include:‬

‭●‬ E ‭ motional Intelligence‬‭: Being attuned to the emotions‬‭of team members helps‬
‭managers respond appropriately and foster a supportive environment.‬
‭●‬ ‭Effective Communication‬‭: Clear and open communication‬‭encourages dialogue and‬
‭strengthens team cohesion.‬
‭●‬ ‭Conflict Management‬‭: Managers skilled in interpersonal‬‭relations can navigate‬
‭disagreements effectively, leading to constructive resolutions.‬
‭●‬ ‭Motivation‬‭: By understanding and addressing the needs‬‭of their team, managers can‬
‭inspire and motivate employees toward shared goals.‬

‭iii) Do’s and Don’ts during Meetings‬

‭Do’s‬‭:‬

‭●‬ P ‭ repare a Clear Agenda‬‭: Provide an outline of topics‬‭to be discussed beforehand,‬

‭ensuring everyone is prepared.‬
‭●‬ ‭Foster Participation‬‭: Encourage input from all attendees‬‭to enrich the conversation and‬
‭promote collaboration.‬
‭●‬ ‭Stay Focused‬‭: Adhere to the agenda to maintain efficiency‬‭and ensure all necessary‬
‭points are covered.‬
‭Don’ts‬‭:‬

‭●‬ D ‭ on’t Interrupt‬‭: Allow speakers to finish their points‬‭to show respect and encourage a‬
‭smooth flow of conversation.‬
‭●‬ ‭Avoid Dominating Discussions‬‭: Make sure to share speaking‬‭time so everyone has an‬
‭opportunity to contribute.‬
‭●‬ ‭Don’t Use Devices for Distractions‬‭: Stay engaged and‬‭present; using phones or‬
‭laptops for unrelated tasks can disrupt the meeting's purpose.‬

‭v) Do’s and Don’ts on Social Media‬

‭ avigating social media effectively requires an understanding of appropriate behaviors. Here‬

N
‭are key guidelines:‬

‭Do’s‬‭:‬

‭●‬ M ‭ aintain a Professional Tone‬‭: Use language and content‬‭that reflect a professional‬
‭demeanor, especially on business-oriented platforms.‬
‭●‬ ‭Engage Authentically‬‭: Take the time to interact with‬‭comments and messages,‬
‭showing that you value your audience's input.‬
‭●‬ ‭Share Insightful Content‬‭: Post relevant articles,‬‭thoughts, and updates that contribute‬
‭to your field of expertise, establishing your authority.‬

‭Don’ts‬‭:‬

‭●‬ A ‭ void Negative Comments‬‭: Refrain from airing grievances‬‭about colleagues or‬
‭employers, as this can damage your reputation.‬
‭●‬ ‭Don’t Overshare Personal Details‬‭: Be cautious about what you reveal about your‬
‭personal life; privacy should always be a priority.‬
‭●‬ ‭Steer Clear of Spamming‬‭: Limit promotional posts to‬‭avoid overwhelming your‬
‭audience; focus on building relationships rather than merely selling.‬
‭Ques.4 You work for a company, ……….……………….…………………….these products.‬

‭Ans.4‬

‭ ech Solutions Inc.‬

T
‭October 19, 2024‬

‭ o:‬‭Mr. John‬
T
‭Stores Manager‬
‭Tech Solutions Inc.‬
‭From:‬‭Ms. Jane Doe‬
‭Sales Executive‬
‭Subject:‬‭Request for Brochures and Product Samples‬

‭Dear Mr. John,‬

I‭ hope this message finds you in good spirits. I am reaching out to seek your permission for the‬
‭collection of certain marketing materials and product samples in preparation for an important‬
‭visit to Ajitech.‬

‭Details of the Request:‬

I‭ would like to take‬‭twenty brochures‬‭that provide‬‭detailed information about our external hard‬
‭disks and pen drives. Additionally, I am requesting‬‭three samples each‬‭of our latest external‬
‭hard disks and pen drives. The purpose of taking these items is to effectively showcase our‬
‭products during the meeting.‬

‭Collection Date and Time:‬

I‭ plan to visit Ajitech on‬‭October 22, 2024,‬‭at‬‭2:00‬‭PM‬‭. To ensure that I have sufficient time to‬
‭discuss our offerings, I would like to collect the brochures and samples on the same day before‬
‭my appointment.‬

‭Purpose of Showcasing Products:‬

‭ he main objective of this visit is to present our company’s innovative storage solutions to‬
T
‭Ajitech's finance department. Given their expressed interest in our products, I believe this is a‬
‭prime opportunity to demonstrate the high quality, durability, and unique features of our external‬
‭hard disks and pen drives. By showcasing these items, I hope to:‬

‭●‬ H ‭ ighlight Features‬‭: Provide a hands-on experience‬‭to Ajitech's team, allowing them to‬
‭appreciate the performance and reliability of our products.‬
‭●‬ ‭Address Questions‬‭: Answer any queries they may have‬‭regarding specifications and‬
‭functionalities, enhancing their understanding of how our products can meet their needs.‬
 ‭●‬ E
‭ stablish Relationships‬‭: Build rapport with potential clients and create a favorable‬
‭impression that could lead to future business collaborations.‬

I‭ appreciate your consideration of this request and look forward to your favorable response.‬
‭Please let me know if you need any additional information or if there are forms I should‬
‭complete to facilitate this process.‬

‭Thank you for your support!‬

‭Best regards,‬

‭ s. Jane Doe‬
M
‭Sales Executive‬
‭Tech Solutions Inc.‬
‭[email protected]‬
‭(555) 123-4567‬
‭Ques.5 Read the advertisement …………………………………..basis of it.‬

‭Ans.5‬‭.‬

‭ ohn Smith‬
J
‭123 Main Street‬
‭New Delhi, Delhi, 110001‬
‭(123) 456-7890‬
‭[email protected]‬
‭[LinkedIn Profile URL]‬

‭ bjective‬
O
‭Enthusiastic and motivated sales professional seeking the Printer Sales Executive position at‬
‭ABC Co. (Pvt) Ltd. Eager to leverage my knowledge of printers and my passion for sales to‬
‭drive revenue growth in South Delhi and surrounding regions.‬

‭ ducation‬
E
‭Bachelor of Business Administration (BBA)‬
‭XYZ University, New Delhi, Delhi‬
‭Graduated: May 2023‬

‭Relevant Skills‬

‭●‬ P ‭ roduct Knowledge‬‭: Solid understanding of various‬‭types of printers, including laser‬

‭and inkjet models.‬
‭●‬ ‭Sales Skills‬‭: Ability to identify customer needs and‬‭provide tailored solutions to drive‬
‭sales.‬
‭●‬ ‭Communication‬‭: Excellent verbal and written communication‬‭skills, fostering positive‬
‭relationships with clients.‬
‭●‬ ‭Team Collaboration‬‭: Ability to work effectively within‬‭a team while also being‬
‭self-motivated.‬
‭●‬ ‭Time Management‬‭: Proven ability to manage time effectively‬‭and prioritize tasks to‬
‭meet sales targets.‬

‭Work Experience‬
‭ ales Intern‬
S
‭ABC Office Supplies, New Delhi, Delhi‬
‭June 2022 – August 2022‬

‭●‬ A ‭ ssisted the sales team in promoting office equipment, focusing on printers and related‬
‭accessories.‬
‭●‬ ‭Gained practical knowledge of printer functionalities and customer preferences.‬
‭●‬ ‭Supported the preparation of marketing materials and presentations for sales pitches.‬

‭Certifications‬

‭‬ C
● ‭ ertification in Sales and Marketing Fundamentals‬
‭●‬ ‭Completed a workshop on Effective Sales Techniques‬

‭Personal Attributes‬

‭‬ Y
● ‭ oung, dynamic, and driven by targets‬
‭●‬ ‭Quick learner with a proactive approach‬
‭●‬ ‭Strong customer service orientation‬

‭ eferences‬
R
‭Available upon request.‬
‭Ques. 6 Fill in the blanks with suitable prepositions:‬

‭ ns. 6‬‭. Last year, The Indian Trade Fair 2023 was held‬‭at‬‭the Bharat Mandapam, Pragathi‬
A
‭Maidan, Delhi‬‭on‬‭November 10‬‭to‬‭20. The fair was organized by the Trade Fair Authority of‬
‭India (TFAI). The fair was open‬‭from‬‭11 a.m.‬‭to‬‭9 p.m.‬‭on‬‭all the days for the public. It was an‬
‭all-India fair. Traders and manufacturers‬‭from‬‭all the states participated‬‭in‬‭it. The aim of the fair‬
‭was to bring together the buyers and sellers of goods manufactured‬‭in‬‭different parts of India‬
‭and promote trade and industry‬‭in‬‭the country.‬

‭Ques.7 These are the answers to ten questions. Write the Wh- questions.‬

‭ ns.7‬
A
‭i)‬‭What is his position?‬‭He is the Marketing Director.‬
‭ii)‬‭How many Directors are there at JTN?‬‭There are‬‭five Directors at JTN.‬
‭iii)‬‭Where does he live?‬‭He lives in Mumbai.‬
‭iv)‬‭What time does he start work?‬‭He starts work at‬‭8:30 a.m.‬
‭v)‬‭Where is he going next week?‬‭Next week he’s going‬‭to a trade fair in Abu Dhabi.‬
‭vi)‬‭How long has he been with the company?‬‭He joined‬‭the company six years ago.‬
‭vii)‬‭Since when has he been Marketing Director?‬‭He‬‭has been Marketing Director since‬
‭2017.‬
‭viii)‬‭Where did he work before joining JTN?‬‭Before‬‭joining JTN, he worked for FANTASTECH‬
‭India.‬
‭ix)‬‭How long was he with them?‬‭He was with them for‬‭seven years.‬
‭x)‬‭Why did he leave?‬‭He left because of a misunderstanding.‬
‭Ques. 8 Prepare a presentation on any one of the following: ………..‬

‭Ans .8‬‭.Emerging Technologies in your working area.‬

‭Presentation on Emerging Technologies in Game Development‬

‭ udience:‬
A
‭This presentation is intended for my colleagues and fellow game developers at‬‭Game Studios‬
‭Inc.‬

‭ ccasion:‬
O
‭The presentation is part of a formal quarterly meeting where we discuss industry trends and‬
‭innovations.‬

‭Props Needed:‬

‭‬
● ‭ owerPoint presentation‬
P
‭●‬ ‭Projector‬
‭●‬ ‭Screen for visuals‬
‭●‬ ‭Whiteboard for brainstorming‬
‭●‬ ‭Motion graphics file for demonstration‬

‭ lide 1: Title Slide‬

S
‭Title: Emerging Technologies in Game Development‬
‭ lide 2: Introduction‬
S
‭Good morning, everyone! Today, I’m excited to discuss emerging technologies that are‬
‭reshaping the landscape of game development. Staying informed about these trends is‬
‭essential for us to enhance our creativity and deliver exceptional gaming experiences.‬

‭ lide 3: Artificial Intelligence (AI)‬

S
‭AI is revolutionizing game design, from NPC behavior to procedural content generation. I’ll show‬
‭you a quick demonstration of how AI can create dynamic environments and intelligent‬
‭characters that adapt to player actions.‬

‭ lide 4: Virtual Reality (VR) and Augmented Reality (AR)‬

S
‭VR and AR are transforming player engagement. Let's explore some innovative applications of‬
‭these technologies in gaming that create immersive experiences and blend the virtual and real‬
‭worlds.‬
‭ lide 5: Cloud Gaming‬
S
‭Cloud gaming allows players to stream games without the need for high-end hardware. Here’s a‬
‭quick visual on how this technology enables accessibility and reduces barriers to entry for‬
‭gamers worldwide.‬

‭ lide 6: Blockchain and NFTs‬

S
‭Blockchain technology and NFTs are changing how we think about ownership in games. I’ll‬
‭present examples of how these technologies can create unique in-game assets and enable‬
‭player-driven economies.‬
‭ lide 7: Conclusion‬
S
‭In conclusion, embracing these emerging technologies will not only enhance our game‬
‭development process but also keep us at the forefront of the industry. Thank you for your‬
‭attention! I’m looking forward to your thoughts and any ideas you might have.‬

‭Ques.9 Prepare minutes for an official meeting……………….‬

‭Ans.9‬

‭Minutes of the Official Meeting‬

‭ ate:‬‭October 19, 2024‬

D
‭Time:‬‭10:00 AM – 11:00 AM‬
‭Location:‬‭Conference Room B, XYZ Company‬
‭Attendees:‬

‭‬
● ‭ arav Sharma, Sales Manager‬
A
‭●‬ ‭Priya Kapoor, Marketing Director‬
‭●‬ ‭Rohan Verma, Finance Officer‬
‭●‬ ‭Ananya Singh, Product Manager‬
‭●‬ ‭Satish Kumar, Senior Sales Executive‬

‭Agenda:‬

‭1.‬ ‭Quarterly Sales Report Review‬

 ‭ .‬ S
2 ‭ ales Performance Discussion‬
‭3.‬ ‭Future Promotional Strategies‬
‭4.‬ ‭Open Floor for Suggestions‬

‭1. Quarterly Sales Report Review‬

‭●‬ A
‭ arav reported a 15% increase in sales, led by new XYZ External Hard Drive and Pen‬
‭Drive models.‬

‭2. Sales Performance Discussion‬

‭●‬ P ‭ riya noted increased competition, and Rohan called for budget adjustments for‬
‭marketing.‬
‭●‬ ‭Ananya raised supply chain delays affecting product availability.‬

‭3. Future Promotional Strategies‬

‭●‬ ‭Agreed on:‬

‭○‬ ‭Targeted social media campaigns.‬
‭○‬ ‭Organizing a product demonstration webinar.‬
‭○‬ ‭Collaborating with tech influencers.‬

‭4. Open Floor for Suggestions‬

‭●‬ S ‭ atish suggested a customer referral program and emphasized collecting customer‬
‭feedback.‬
‭●‬ ‭A follow-up meeting is set for November 2, 2024.‬

‭Action Items:‬

‭‬ A
● ‭ arav to finalize marketing budget by October 26, 2024.‬
‭●‬ ‭Priya to draft the webinar proposal by October 22, 2024.‬
‭●‬ ‭Ananya to resolve supply chain issues.‬

‭Next Meeting:‬

‭●‬ ‭November 2, 2024, at 10:00 AM in Conference Room B.‬

‭ repared by:‬
P
‭Satish Kumar‬
‭Senior Sales Executive‬
‭XYZ Company‬