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Assessment Cover Sheet

Student Name
(Please write in block letters)

Student ID GI

Unit Code / Unit Name SITHIND006 Source and use information on the hospitality industry

Assessment No. Task 1 - Knowledge Test

Student Declaration:
I certify that:
• I declare that I have received sufficient training prior to the assessment.
• I declare that the work submitted is my own, and has not been copied or plagiarised from any person or
source.
• I have read the Assessment and Student Handbook and I understand all the rules and guidelines for
undertaking assessments.
• I give permission for my assessment material to be used for continuous improvement purposes.

Student Signature: Date: / /

Trainer/Assessor Feedback

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Assessment Task 1: Knowledge Test
Provide your response to each question in the box below.
Q1: Discuss the sources of information on the hospitality industry (mentioned in Satisfactory
the table below) using 1-2 sentences each. response
Yes ☐ No ☐
Sources of Information Description

Developers of codes of They provide guidelines for ethical behavior in

conduct or ethics the industry.

Discussions with
experienced industry They offer firsthand knowledge and insights
personnel about the industry.

Industry accreditation They set standards and provide certifications

operators for quality assurance.

They offer resources, networking

Industry associations and opportunities, and advocacy for industry
organisations members.

Industry journals,
reference books, and They provide in-depth information, research,
seminars and learning opportunities.

Networking with It allows for the exchange of ideas, trends,

colleagues and suppliers and best practices.

Personal observations They provide practical understanding and

and experience insights from direct involvement.

Plain English documents

issued by government
regulators that describe
laws relevant to the They provide legal and regulatory information
hospitality industry in an accessible format.

They offer structured learning and skill

Training courses development opportunities.

They advocate for workers' rights and provide

Unions resources for members.

Q2: Outline the following related to the structure of the hospitality industry and Satisfactory
its different sectors mentioned in the table: response
Yes ☐ No ☐
a) key characteristics

b) main functions

c) features and services of businesses within the local and regional

industry

d) business relationships between different sectors

 Features and
Services of Business
Businesses within Relationships
Key the Local and between
Characteristics Main Functions Regional Industry Different Sectors
(Using single (Using single (Using single (Using 1-2
Sector sentence) sentence) sentence) sentence)
The
Accommodatio accommodation
n can also refer sector has
to the business
adjustment of The main relationships
policies, functions of with other
practices, or accommodation Hotels can partner sectors of the
environments include providin with local hospitality
to ensure fair g a service and businesses, industry,
treatment and tangible artisans, and including food
access for products, such cultural initiatives and beverage,
Accommodatio individuals with as rooms, beds, to promote each transportation,
n different needs. and meals. other's offerings and tourism
Food and
Restaurants, beverage
The main cafés, bars, and businesses
functions of food catering services collaborate with
and beverage offer a wide range the
businesses of food and drink accommodation
include options. They may and tourism
preparing and also include local sectors to offer
This sector serving meals, ingredients, dining options to
involves beverages, and specialties, and travelers, as well
businesses that snacks for themed dining as with
prepare, serve, consumption, experiences to entertainment
and sell food both on-site and attract regional venues, events,
Food and and drinks to for takeout or and international and catering
Beverage customers. delivery. customers. services.
This sector Travel and
focuses on Travel agencies, tourism
services and The main tour operators, businesses are
products that functions of airlines, and highly interlinked
facilitate travel, travel and cruise lines with
including tourism provide travel accommodation,
transportation, businesses packages, tours, food and
destination include and transport beverage, and
services, and organizing, services. Local transportation
recreational selling, and tourism sectors. Travel
activities. facilitating travel businesses may agencies may
experiences, also offer unique coordinate with
including regional local
transportation, experiences, such accommodations
accommodation, as guided hikes or , and package
Travel and and guided cultural deals are
Tourism tours. performances. common.

Q3: Answer the following questions: Satisfactory

response
3.1. What are the Economic and Social Significance of the Hospitality Yes ☐ No ☐
Industry? Write your answer using 100-150 words.

3.2. Discuss any four (4) career opportunities associated with the industry
using 80-100 words.
 3.3. Discuss the roles and responsibilities of any five (5) different jobs in the
industry using 100-150 words.

3.1
The hospitality industry has contributed to the global economy through job creation and
cultural and foreign currency exchanges. It reinforces a country's economic position on the
global podium as well as helps it preserve its rich art, culture, and craft.

The hospitality industry is economically and socially significant in several ways, including:
 Economic growth
The hospitality industry contributes to a country's economic development and global
standing. In 2020, it accounted for 10.4% of the global GDP.
 Tax revenue
The hospitality industry generates increased tax revenue for governments, which can be
used to fund public services and infrastructure.
 Local economies
Tourist spending can increase income for local shops and services.
 Social media
Social media can help hospitality brands improve their processes and deliver better
experiences to customers. Social media can also boost booking and sales rates by helping
hospitality businesses maintain visibility among their target audience.

3.2
- Hotel/Resort Manager
Hotel managers oversee day-to-day operations, including staff management, guest services,
budgeting, and ensuring high levels of customer satisfaction. They coordinate everything
from room bookings to event planning, ensuring smooth operation and profitability.
- Event Planner
Event planners organize and coordinate events like weddings, corporate meetings, and
conferences. They manage logistics, negotiate with vendors, and ensure events run
smoothly.
- Chef/Culinary Professional
Chefs and culinary professionals are responsible for preparing meals in restaurants, hotels,
or resorts. They design menus, ensure food quality, and manage kitchen staff.
- Travel Consultant
Travel consultants assist clients in planning trips, booking accommodations, and arranging
tours. They provide expert advice on destinations, itineraries, and travel logistics. Key skills
include communication, customer service, and destination knowledge.

3.3
Hotel Manager - Responsibilities include managing staff, controlling budgets, ensuring
high standards of service, overseeing housekeeping, food & beverage services, and dealing
with customer complaints.
Chef - Chefs are responsible for the preparation, cooking, and presentation of food in
restaurants, hotels, or catering businesses. They plan menus, supervise kitchen staff,
ensure food quality, and maintain kitchen hygiene
Front desk agent - They handle guest check-ins and check-outs, answer phone calls,
manage reservations, and provide information about the hotel’s amenities and local
attractions. They also handle guest complaints, process payments, and maintain accurate
guest records.
Event coordinator - They liaise with clients to understand their requirements, select
venues, arrange catering, hire vendors, and manage event logistics. During events,
coordinators ensure everything runs smoothly, resolving issues that may arise.

Q4: How can you use the information given in the table to enhance the quality Satisfactory
of work performance? Discuss key ways for each using 30-50 words each. response
Yes ☐ No ☐
Information Explanation (30-50 words each)

Productivity skills can help you work more

Improving skills and efficiently and effectively, and can be
productivity improved through a variety of techniques

To produce products and services that meet

market trends and customer expectations,
Producing products and you need to understand your target
services to meet audience by conducting market research,
market trends and analyzing customer feedback, and
customer expectations identifying customer segments.

Quality control in the hotel and hospitality

industry is imperative for maintaining
consistent service, a positive brand
Providing quality reputation, guest satisfaction and
hospitality service profitability.

An Improvement Suggestions is a proposal

from any employee or team that can
improve the way of working or any other
Suggesting new and current situation. The improvement can
improved ways of belong to safety, quality, productivity, work
doing things organization, the environment, etc.

It is important for all segments of the

hospitality industry to work together
because collaboration allows for expanded
Working effectively outreach, promotion of diversity among
with other sectors of attendees, and a more cost-effective use of
the hospitality industry resources.

This will help them better understand how

they can support you in achieving results.
Collaborate on your efforts to pursue new
opportunities and innovation, as well as
Working effectively look to share market risks and growth
with suppliers outcomes.

Work practices are rules and regulations

that organisations implement to improve
working conditions for employees. Working
practices may benefit employees in some
way, ensure high safety standards or help
Working according to improve productivity by enhancing staff
industry practices satisfaction.
 Your duty of care is your legal duty to take
Working according to reasonable care so that others aren't
legal requirements for harmed. If you identify a reasonably likely
self and the risk of harm, you must take reasonable care
organisation in response.
Q5: What are the key characteristics and main functions of the following allied Satisfactory
and related industries? Write your answer using 70-100 words each. response
a) Travel and tourism Yes ☐ No ☐
b) Food and beverage
c) Event management

a) Travel and Tourism:

The travel and tourism industry encompass services related to travel, leisure, and hospitality. Key
characteristics include transportation, accommodation, and tour services. It plays a crucial role in
economic growth, offering job opportunities, and supporting cultural exchange. Main functions
include booking and organizing trips, offering transportation (airlines, trains, buses), managing
accommodations (hotels, resorts), and guiding tours. The industry is highly influenced by customer
preferences, seasonal trends, and global economic conditions.
b) Food and Beverage:
The food and beverage industry includes the production, processing, distribution, and sale of food
and drink products. Key characteristics involve diverse sectors, such as restaurants, packaged goods,
and catering services. Main functions include food preparation, packaging, quality control, and
delivery to consumers. This industry meets consumer demand for nutrition, taste, and convenience,
and plays a vital role in public health, agricultural production, and supply chains.
c) Event Management:
Event management involves planning, organizing, and executing events such as conferences,
weddings, corporate functions, and festivals. Key characteristics include creativity, logistics, and
coordination across various vendors and stakeholders. The main functions include budgeting,
selecting venues, coordinating suppliers, managing schedules, and overseeing the execution of
events. Successful event management ensures seamless experiences for participants while adhering
to timelines and client specifications. It requires skills in problem-solving, communication, and project
management.

Q6: Satisfactory
response
 Outline the primary functions (mentioned in the table) for the following: Yes ☐ No ☐
a) major industry associations
b) trade unions

Major Industry Trade Unions in

Associations in Hospitality Hospitality
Function (Using 1-2 sentences) (Using 1-2 sentences)
They represent the interests Trade unions in the
of a diverse range of hospitality
businesses and can help industry advocate for
ensure that the industry's workers' rights, fair
concerns are addressed at practices, and a safe and
Advocacy various governmental levels healthy workplace
Industry associations often Unions may offer training
provide training programs, and apprenticeship
certifications, and programs to help workers
professional development advance their careers,
opportunities to improve the often with a focus on
Education skills of hospitality workers safety, labor laws, and
and Training and business owners. skills development.
Trade unions provide
networking events for
They facilitate networking workers to meet,
opportunities through events, exchange experiences,
conferences, and meetings and unite for common
where industry professionals causes, strengthening
can share knowledge and solidarity among
Networking create business partnerships. members.
Industry associations help Unions work to establish
develop and maintain labor standards, ensuring
standards for operations, that employees receive
quality of service, and safety fair wages, benefits, and
to ensure businesses meet work in conditions that
Standards regulatory and customer adhere to health and
Setting expectations. safety regulations.
These associations conduct
research on industry trends, Unions carry out research
market insights, and on worker conditions, pay
emerging challenges to help rates, and employment
businesses stay competitive trends to advocate for
Research and and informed about best improvements and inform
Analysis practices. their negotiating positions.
They provide members with Trade unions offer
various benefits, such as legal services like legal advice,
support, discounts, insurance, health benefits, job
and access to exclusive protection, and assistance
resources that can help in disputes, ensuring that
Services and businesses grow and thrive in workers' needs are met in
Benefits the market. the workplace.

Explain the basic aspects of ethical issues specifically relevant to the

hospitality industry using 80-100 words. Satisfactory
Q7: response
Yes ☐ No ☐
Ethical issues in the hospitality industry revolve around fairness, respect, and responsibility toward
guests, employees, and the environment. Key concerns include ensuring fair treatment and non-
discrimination of staff and guests, maintaining transparency in pricing and marketing, and prioritizing
guest safety and privacy. Environmental sustainability is also crucial, with businesses encouraged to
minimize waste and reduce their carbon footprint. Additionally, hospitality businesses must uphold
high standards of food safety and quality, provide appropriate labor conditions, and prevent
exploitation of vulnerable workers, ensuring all actions align with social responsibility and ethical
practices.

Q8: Explain the following basic aspects of hospitality industry quality assurance Satisfactory
processes using 30-50 words each. response
a) Industry accreditation schemes Yes ☐ No ☐
b) Codes of conduct or ethics
c) Industry association membership
d) Occupational licensing

a. Industry accreditation schemes relevant to the hospitality industry may include HACCP
(Hazard Analysis and Critical Control Points) and ISO 22000 (Food Safety Management). These
schemes ensure compliance with food safety standards and quality management.

b. These codes outline ethical industry practices, such as:

- Confidentiality of customer information
- Consumer protection, including providing services as promoted and offering reasonable
prices
- Maintaining the rights of local community residents

c. Industry associations relevant to the hospitality industry include the American Hotel & Lodging
Association and the National Restaurant Association. Membership offers benefits such as
networking opportunities, industry advocacy, and access to industry research and best
practices.

d. This is the process of ensuring that all services and amenities meet established standards for
excellence, consistency, and guest satisfaction.

Q9: Outline the basic aspects of state, territory, and Commonwealth laws Satisfactory
specifically relevant to the hospitality industry and actions that must be response
adhered to by hospitality businesses. Yes ☐ No ☐

Aspect of Law Basic requirements (40-70 words each)

 In the hospitality industry, food safety laws, including
those set by the Food Standards Australia New
Zealand (FSANZ), require businesses to follow strict
hygiene and sanitation practices to prevent
Food Safety foodborne illnesses.

Under both state and territory laws, the Responsible

Service of Alcohol (RSA) is a key legal requirement for
hospitality businesses serving alcohol. RSA laws aim
to promote the safe and responsible consumption of
Responsible alcohol to reduce harm, such as alcohol-related
Service of Alcohol violence, accidents, and public disturbances.

Responsible Conduct of Gambling (RCG) laws are

crucial to ensuring that gambling activities in the
hospitality industry, particularly in venues with
gaming machines, casinos, or other gambling
Responsible services, are conducted in a responsible manner.
Conduct of These laws aim to minimize the risks of gambling
Gambling harm and promote safer environments for patrons.

Local community protection laws in the hospitality

industry aim to ensure that businesses operate in
ways that safeguard public health, safety, and the
well-being of the community. These laws are
designed to minimize negative impacts, such as
Local Community noise, public disturbances, or anti-social behavior,
Protection while promoting responsible business practices.

Q10 Explain the basic aspects of industrial relations related to the following Satisfactory
: using 50-70 words each: response
a) Award provisions Yes ☐ No ☐
b) Equal employment opportunity (EEO) law
c) Rights of employees and responsibilities of employers to make
merit-based employment decisions.
a) Award Provisions:
Award provisions refer to legally binding agreements that set out the minimum terms and
conditions of employment, including wages, working hours, leave entitlements, and
workplace conditions. These provisions ensure fair treatment for employees and create
standardized rules across industries, protecting workers from exploitation and ensuring
equitable pay and working conditions.
b) Equal Employment Opportunity (EEO) Law:
EEO laws prohibit discrimination in hiring, promotion, and employment practices based on
race, gender, age, disability, religion, or other protected characteristics. These laws
promote fairness and diversity in the workplace, requiring employers to provide equal
opportunities and ensure a non-discriminatory work environment for all employees.
c) Rights of Employees and Responsibilities of Employers:
Employees have the right to fair treatment, equal opportunities, safe working conditions,
and protection from discrimination or harassment. Employers are responsible for making
merit-based employment decisions, ensuring that hiring, promotions, and pay are based on
skills, experience, and performance rather than bias, ensuring compliance with labor laws
and fostering a fair and inclusive workplace.
Q11 Outline the purpose of current and emerging technology used in the Satisfactor
: hospitality industry using 1-2 sentences each. y response
Yes No ☐
Technology Description ☐

Catering systems are software solutions that

manage food service operations. They streamline
tasks like menu planning, inventory control, and
order processing, enhancing efficiency and
Catering Systems reducing errors in the hospitality industry.

They enhance guest experiences by offering

Applications for convenience, real-time updates, and tailored
Electronic Devices and recommendations, thereby increasing customer
Computers satisfaction in the hospitality industry.

They optimize routing, scheduling, and vehicle

tracking, improving efficiency, reducing costs,
Computer-Aided Dispatch and ensuring timely service in the hospitality
Systems industry.

They streamline processes, reduce waste, and

ensure consistent quality, enhancing efficiency
and customer satisfaction in hospitality
Food Production Systems establishments.

They streamline the booking process, provide

real-time availability, and reduce manual errors,
Industry Online Booking revolutionizing the reservation process for
Systems hospitality establishments.

Industry Reservations, They streamline processes, provide real-time

Operations and Financial data, and enhance decision-making, contributing
and Tracking Systems to efficient and effective hospitality management.

They enhance collaboration, reduce risks, and

ensure timely completion, facilitating the
Project Management successful execution of projects in the hospitality
Systems industry.
Q12 Satisfactory
: Discuss any five (5) social media sites used in hospitality sector using 80-100 response
words. Yes No ☐
☐

Facebook: Widely used for sharing updates, promotions, and engaging with customers
through comments, messages, and reviews. Hotels and restaurants use Facebook for brand
visibility and customer interaction.
Instagram: A visual platform ideal for sharing high-quality photos and videos of food, hotel
rooms, or event spaces. It helps attract tourists by showcasing experiences through
appealing imagery.
Twitter: Used for real-time updates, customer service, and responding to customer
inquiries quickly. Brands use hashtags to increase reach and visibility.
LinkedIn: A professional networking platform, often used by hospitality businesses to
connect with potential partners, staff, and clients.
TripAdvisor: Primarily for reviews and recommendations, this site influences customer
decisions in the hospitality sector by providing feedback on hotels, restaurants, and tourist
attractions.
Assessment Results Sheet
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Date: _______(day)/ _______(month)/ _______(year)
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Student  I declare that the answers I have provided are my own work. Where I
Declaration
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references and/or links to my sources.
 I have kept a copy of all relevant notes and reference material that I used
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the work I submit may be subject to verification to establish that it is my
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the assessment process, and either re-submit additional evidence
undertake gap training and or have my submission re-assessed.
 All appeal options have been explained to me.

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