211380 Suchada TARASAK BSBPMG632 Attempt Number 2

ASSESSMENT COVER SHEET
STUDENT DETAILS / DECLARATION:
Course Name: RII60520 Advanced Diploma of Civil Construction Design
Unit / Subject Name: BSBPMG632 - Manage program risk
Trainer’s Name: Leia Schauren Assessment No: Task 1
✓ I fully understand the context and purpose of this assessment.

✓ I am fully aware of the competency standard/criteria against which I will be assessed.
I declare that:
✓ I have been given fair notice of the date, time and venue for the assessment.
✓ I am aware of the resources I need and how the assessment will be conducted.
✓ I have had the appeals process and confidentiality explained to me.
✓ I agree that I am ready to be assessed and that all written work is my own.
211380
Student Name: Suchada Tarasak Student ID:
Student’s Signature: Submission Date: 24 / 08 / 2024
ASSESSOR USE ONLY: (ACADEMIC DEPARTMENT)
Result:
o First submission: o Satisfactory o Not Satisfactory
o Re-submission: (Attempt ___ ) o Satisfactory o Not Satisfactory
Assessor’s Feedback:
Trainer/Assessor Declaration: I declare that I have conducted a fair, valid, reliable and
flexible assessment with this student, and I have provided appropriate feedback.
Date:
/ /
Assessor Signature:
ASSESSMENT SUBMISSION RECEIPT: (CAN BE COMPLETED BY ANY DEPARTMENT.)

It is student’s responsibility to keep the assessment submission receipt as a proof of submission of assessment tasks.
Student Name: Student ID:
Unit / Subject Code: Assessment No:
Staff Name: Signature:
Department: Date: / /
FORM/DOCUMENT: ACD Assessment Cover Sheet UPDATED: August 2023, Version No. 6
Student Assessment Task 1
BSBPMG632 - Manage Program Risk
RII60520- Advanced Diploma of Civil Construction Design
BSBPMG632 - Manage Program Risk 1 | Page

Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
Assessment Task 1: Knowledge Questions
Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired
during the learning phase of this unit. Ensure that you:
• review the advice to students regarding answering knowledge questions in the Student
Assessment Instructions.
• comply with the due date for assessment which your assessor will provide
• adhere with Abbey College submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.
Note: You must complete and submit an assessment cover sheet with your work.

Questions
Provide answers to all of the questions below:
1. Explain the purpose of risk management standards. Include an example of a risk management
standard in your answer.
Risk management standards provide a framework to help organizations systematically and

effectively manage risks. These standards guide the identification, analysis, and control of
risks, ensuring that risk management practices are consistent and aligned with best practices.
An example of a risk management standard is the AS/NZS ISO 31000:2018, which offers
principles, guidelines, and a structured approach to managing risks. This standard helps
organizations develop a risk management policy and processes, facilitating better decision-
making and accountability throughout the organization.
2. Explain the AS/NZS ISO 31000: 2009 Risk Management Principles and Guidelines and each of
the 11 principles.
The AS/NZS ISO 31000:2009 Risk Management Principles and Guidelines establish a
structured framework for effective risk management. This standard includes 11 guiding
principles:
1. Value Creation: Risk management should enhance organizational value.
2. Integration with Processes: It should be integrated into all organizational processes.
3. Aid in Decision Making: Risk management should support informed decision-

making.
4. Addressing Uncertainty: It should explicitly account for uncertainties affecting

objectives.
5. Systematic and Timely: The approach should be systematic, structured, and timely.
6. Based on Best Information: Decisions should rely on the best available information.
7. Customization: The process should be tailored to the organization's specific context.

8. Human and Cultural Considerations: It should take into account human and cultural
factors.
9. Transparency and Inclusiveness: Stakeholders should be involved appropriately

and timely.
10. Dynamic and Responsive: It should be adaptable to internal and external changes.
11. Continuous Improvement: Risk management should contribute to ongoing

organizational improvement
3. Explain the purpose of risk management policies and procedures in the workplace.
Risk management policies and procedures in the workplace are essential for systematically
identifying, assessing, and mitigating risks that could impact an organization’s goals and
operations. These guidelines ensure consistent risk management practices across the
organization, providing a structured approach to addressing potential risks. This proactive
management helps minimize the adverse effects of unexpected events, fosters a safer work
environment, ensures regulatory compliance, and enhances decision-making processes. By
implementing well-defined risk management policies and procedures, organizations can
protect their assets, resources, and reputation effectively .
4. Outline a step-by-step procedure that companies can use for analysing risks.
Identify Risks: Start by recognizing potential risks that may affect the project or organization.
This process includes brainstorming sessions, analyzing past data, and engaging with
stakeholders to identify risks from various domains such as technical, operational, financial,
and external factors.
Assess Risks: After identifying the risks, evaluate them based on their likelihood and potential
impact. This assessment can utilize both qualitative approaches (like risk matrices) and
quantitative techniques (such as statistical analysis).

Prioritize Risks: Organize the risks according to their evaluated severity. This prioritization
helps concentrate efforts on the most critical risks that need immediate attention and
resources
Develop Risk Response Strategies: For each prioritized risk, create strategies to address
them. Possible strategies may include avoiding the risk, mitigating it, transferring it, or
accepting it.
Implement Risk Responses: Execute the planned responses to the risks. This step involves
allocating necessary resources, assigning responsibilities, and incorporating risk management
actions into the project or operational plans.
Monitor and Review: Continuously track the risks and assess the effectiveness of the
responses. This includes conducting regular reviews, updating risk assessments, and
modifying strategies as needed based on new information or changes in the risk landscape.
Communicate and Report: Maintain clear communication regarding the status of risks and
management actions with stakeholders. Regular updates ensure that everyone is informed
and supports timely decision-making.
Document and Learn: Record all risk management activities, insights gained, and best
practices. This documentation aids in enhancing future risk management efforts and creates a
knowledge repository for the organization.
5. Describe three examples of tools or techniques that a company could use to identify risks as part
of a risk assessment process.
Brainstorming Sessions: Engage a variety of stakeholders and team member to work

together in identifying potential risks, creating an open atmosphere for exchanging ideas.
Consultation: Engaging with experts, stakeholders, or industry professionals can provide

valuable insights into potential risks. This technique involves discussing concerns and
experiences with those who have relevant knowledge, helping to identify risks that may not be
immediately apparent to the organization.

Historical Data Analysis: Review past project reports and incident logs to identify recurring
risks and patterns that could affect future projects.
6. Explain the concept of a dynamic risk register and its use across a program.
A dynamic risk register is a continuously updated document that reflects the current risk status
of a project or program. Unlike static registers, it allows for real-time monitoring of risks,
enabling prompt responses to emerging threats. This tool improves communication among
stakeholders by offering a centralized overview of risks, which aids in making informed
decisions about resource allocation and mitigation strategies. Its flexibility ensures it adapts to
changes in the project environment, while frequent updates promote continuous improvement
in risk management practices. Ultimately, a dynamic risk register is essential for effective risk
management throughout the lifecycle of a program.

ASSESSMENT COVER SHEET
STUDENT DETAILS / DECLARATION:
Course Name: RII60520 Advanced Diploma of Civil Construction Design
Unit / Subject Name: BSBPMG632 - Manage program risk
Trainer’s Name: Leia Schauren Assessment No: Task 2
✓ I fully understand the context and purpose of this assessment.

✓ I am fully aware of the competency standard/criteria against which I will be assessed.
I declare that:
✓ I have been given fair notice of the date, time and venue for the assessment.
✓ I am aware of the resources I need and how the assessment will be conducted.
✓ I have had the appeals process and confidentiality explained to me.
✓ I agree that I am ready to be assessed and that all written work is my own.
211380
Student Name: Suchada Tarasak Student ID:
Student’s Signature: Submission Date: 24 / 08 / 2024
ASSESSOR USE ONLY: (ACADEMIC DEPARTMENT)
Result:
o First submission: o Satisfactory o Not Satisfactory
o Re-submission: (Attempt ___ ) o Satisfactory o Not Satisfactory
Assessor’s Feedback:
Trainer/Assessor Declaration: I declare that I have conducted a fair, valid, reliable and
flexible assessment with this student, and I have provided appropriate feedback.
Date:
/ /
Assessor Signature:
ASSESSMENT SUBMISSION RECEIPT: (CAN BE COMPLETED BY ANY DEPARTMENT.)

It is student’s responsibility to keep the assessment submission receipt as a proof of submission of assessment tasks.
Student Name: Student ID:
Unit / Subject Code: Assessment No:
Staff Name: Signature:
Department: Date: / /
FORM/DOCUMENT: ACD Assessment Cover Sheet UPDATED: August 2023, Version No. 6
Project Portfolio
BSBPMG632 - Manage Program Risk
RII60520- Advanced Diploma of Civil Construction Design

Contents
Section 1: Establish and support program risk management 4

Section 2: Manage program risk 17
Section 3: Evaluate risk management processes 26

Student name: Suchada Tarasak
Assessor: Leia Schauren
Date: 14/08/2024
Business this assessment is Grow Management Consultants

based on:
Program description Grow Management Consultants is a leadership consultancy firm

(including associated specializing in enhancing managerial effectiveness and performance
projects) and program within organizations. Established five years ago, the company offers
objects: services such as leadership conferences, professional development
workshops, and eBooks focused on business growth and leadership
techniques.

Section 1: Establish and support program risk
management
Summarise information Grow Management Consultants specializes in leadership consultancy,

about your chosen offering services such as leadership conferences, professional development
organisation as it relates to workshops, and E-books to enhance managerial skills. The organization has
the program you will been operational for five years and aims to achieve a profit margin of at least
manage (including the 10% annually while focusing on customer-centered practices and
desired outcomes) strengthening the skills of its staff. The Leadership Conference, organized by
Daniel Streep, is a key annual event that attracts respected industry
Attach proof of any relevant
speakers and aims to exceed client expectations. Additionally, the
documentation to this
workshops serve as a primary marketing tool for the consultancy services,
section of your portfolio (e.g.
generating significant income. As part of the program management, the
Section from the Strategic
desired outcomes include improved understanding of client needs, optimized
plan).
resource usage, and enhanced administrative support for the E-book project,
all contributing to the overall strategic goals of the organization.
Identify stakeholders CEO (Paul Burns): Provides strategic oversight and ensures that risk
management aligns with the organization's objectives. The CEO’s support is
Which stakeholders are
crucial for resource allocation and prioritizing risk management initiatives.
associated with managing
the risk of the program?
How are they associated Administration Manager (Daniel Streep): Manages the Leadership
with the risk management Conference and identifies risks related to event planning and execution.
process?
Operations Manager (Donna Chisholm): Addresses risks associated with

workshops, including resource allocation and sustainability. She helps
implement risk mitigation strategies to enhance operational efficiency.
Marketing Manager (Erin O'Donnell): Manages risks related to the E-book

project, such as content quality and staff workload. Her role involves
ensuring that marketing strategies are aligned with risk management
practices.

Identify communication Provide three examples
requirements
1. Pre-Conference Planning: Before the conference, communication
Provide three examples of with stakeholders, including the CEO and Administration Manager, is
when communication with essential to discuss potential risks such as venue logistics, speaker
stakeholders may be availability, and participant engagement. This ensures that all parties
required across the program are aware of possible challenges and can collaboratively develop
to manage risk. contingency plans.
Why is the communication
important for risk
2. Workshop Feedback Sessions: After each workshop, it’s important
management?
to communicate with participants, the Operations Manager, and
Select three appropriate senior consultants to gather feedback on resource usage and
methods that may be used sustainability practices. This feedback can highlight risks related to
for the communication. operational efficiency and participant satisfaction, allowing for timely
adjustments in future workshops.
3. E-book Development Updates: Regular updates with the Marketing

Manager and administrative staff are necessary during the E-book
development process to address risks related to content quality and
staff workload. Open communication helps identify potential
bottlenecks early, enabling the team to implement solutions and
maintain project timelines.
Why is the communication important

Communication is essential for managing risk because it keeps everyone
informed about potential issues and their impacts, helping to address risks
before they become serious problems. When stakeholders communicate
openly, they can collaborate more effectively, sharing ideas and resources
that lead to quicker decisions when risks arise. Good communication also
builds trust and accountability, as everyone knows their roles and
responsibilities. It allows for feedback, which helps improve risk management
strategies over time. In emergencies, clear communication is crucial for
coordinating responses and ensuring that everyone is on the same page.
Overall, effective communication enhances awareness and responsiveness
to risks, contributing to the success of the program.
Three appropriate methods that may be used for the communication

Regular Meetings: Scheduled meetings (weekly or bi-weekly) with key
stakeholders provide a platform for discussing current risks, project updates,

and collaborative problem-solving. This method fosters direct interaction and
allows for immediate feedback.
Email Updates: Sending regular email updates or newsletters to

stakeholders can keep everyone informed about risk assessments, changes
in status, and upcoming events. This method is effective for sharing detailed
information and ensuring that all stakeholders have access to the same data.
Dashboards or Visual Reports: Implementing dashboards that visually

represent risk data and key performance indicators can help stakeholders
quickly understand the current risk landscape. This method enhances clarity
and allows for easier monitoring of risk status.
Document initial ideas about Potential program risks

the program risk
o Unclear Client Expectations: If client expectations for the
management
leadership conference or workshops are not fully understood, there
What are potential program is a risk of failing to meet those expectations, leading to
risks? dissatisfaction and potential damage to the company’s reputation.
What is the current risk o Resource Usage Concerns: Feedback about the inefficient use of
management approach (e.g. resources, particularly in relation to sustainability practices, poses a
according to existing risk of negative perceptions from clients and could harm the
policies and procedures)? company’s brand image.
Describe an ideal program o Overworked Staff: The risk of staff burnout, especially in relation to
methodology to address the the eBook project, could lead to errors, reduced productivity, and
risks. decreased quality of work, ultimately impacting project timelines and
deliverables.
How should risk
management be integrated
across the program?
Current risk management approach
When should risks be
The current risk management approach at Grow Management Consultants
monitored and assessed
focuses on addressing key risks related to unclear client expectations,
across the program?
resource usage, and overworked staff. To tackle unclear expectations, the
Attach any existing risk company promotes clear communication and detailed project briefs to align
approach information to this with client needs, reducing the risk of dissatisfaction. For resource usage,
section of the portfolio (e.g. they monitor and optimize allocations with an emphasis on sustainability to
risk management policy and protect their brand image. Additionally, to prevent staff burnout from the
procedures). eBook project, they implement measures to manage workloads and promote
work-life balance. This approach helps Grow Management Consultants
effectively manage risks while meeting stakeholder expectations and
maintaining their reputation.
Ideal program methodology

An ideal program methodology for Grow Management Consultants to
address risks involves several key components. First, implementing an Agile
project management framework allows for flexibility and quick adjustments
based on client feedback. Establishing regular communication channels with
stakeholders ensures alignment on project goals. Developing a resource
management system focused on sustainability enhances the company’s
brand image while optimizing resource allocation. Utilizing project
management software helps monitor workloads and prevent staff burnout,
while periodic risk assessment workshops foster a proactive risk
management culture. Ongoing training in communication and resource
management equips staff to handle challenges effectively. Finally, creating a
feedback loop for documenting lessons learned will continuously refine
processes. By integrating these elements, Grow Management Consultants
can effectively manage risks and promote project success.
How risk management be integrated across the program

Integrating risk management across the program at Grow Management
Consultants involves several key strategies. Establishing a unified risk
framework, such as a risk register, helps document potential issues like
unclear client expectations for leadership conferences. Cross-functional
collaboration among departments enables the sharing of insights on
resource usage, addressing sustainability concerns. Continuous monitoring
tools can track staff workloads, allowing for timely adjustments to prevent
burnout, particularly during high-demand projects like the eBook.
Implementing risk reporting mechanisms, such as dashboards, ensures
transparency and highlights areas needing attention, such as resource
allocation inefficiencies. Training workshops on effective communication can
clarify client expectations and reduce dissatisfaction risks. Integrating risk
assessments into project planning allows for proactive measures, while post-
project debrief sessions facilitate feedback and continuous improvement. By
applying these strategies, Grow Management Consultants can effectively
navigate challenges and enhance stakeholder satisfaction.
When should risks be monitored and assessed

At Grow Management Consultants, risks should be monitored and assessed
at several key points throughout the program to ensure proactive
management. Initially, a comprehensive risk assessment should be
conducted during project kick-off to identify potential risks related to client
expectations, resource allocation, and staff workload. At each project
milestone, the risk register should be reviewed and updated to evaluate the
effectiveness of mitigation strategies and identify any new risks. After key
deliverables, client feedback sessions should be held to evaluate risks
related to client satisfaction and adjust strategies as needed. Regular

reviews of resource allocation should occur at least monthly or quarterly to
ensure sustainability and efficiency. Bi-weekly or monthly assessments of
staff workloads are essential to identify signs of burnout or overcommitment,
allowing for timely interventions.
Risk Management Policy and Procedures for Grow Management

Consultants
Purpose
The purpose of Grow Management Consultants' Risk Management Policy is
to provide clear guidance on identifying, assessing, managing, and mitigating
risks that may impact the company’s objectives, operations, and overall
success.
Scope
This policy applies to all employees of Grow Management Consultants and
covers all current and future activities, including projects, new business
opportunities, and day-to-day operations.
Policy Principles
1. Commitment to Effective Risk Management
Grow Management Consultants is committed to proactively
managing and minimizing risks by identifying, analyzing, evaluating,
and treating risks that could hinder the company's ability to achieve
its objectives. This includes integrating risk management into both
strategic planning and daily decision-making.
2. Compliance with Legislation and Standards
All risk management activities must comply with relevant legislative
requirements and follow industry best practices, ensuring that the
company meets its legal obligations and operates effectively.
3. Training and Knowledge Development
The company is dedicated to providing training and development
opportunities for employees, particularly those involved in
management and decision-making roles. This ensures that staff
have the necessary skills to implement risk management processes
effectively.
4. Monitoring and Continuous Improvement
Regular monitoring and reviewing of risk management practices are
essential to ensuring the effectiveness of the company’s risk
management strategies. This commitment to ongoing improvement
helps the company adapt to new risks and changing business
environments.
Risk Management Process

Grow Management Consultants follows a structured and systematic
approach to risk management that includes the following key steps:
1. Risk Identification
Risks are identified through various tools and techniques, such as
brainstorming sessions, stakeholder feedback, and environmental
analysis. Both internal and external risks are considered, including
operational, financial, reputational, legal, and environmental risks.
2. Risk Assessment
Each identified risk is assessed based on its likelihood of occurring
and its potential impact on the business. A risk assessment legend is
used to categorize risks, with high-priority risks receiving immediate
attention.
3. Risk Treatment and Control
Appropriate risk treatment or control methods are selected, such as
avoiding, reducing, transferring, or accepting the risk. The goal is to
implement measures that will minimize the likelihood of the risk
occurring or reduce its impact if it does occur.
4. Risk Monitoring and Reporting
Risks are continuously monitored, and regular reports are provided
to management to track progress on risk treatment plans. Escalation
procedures are in place for risks that exceed the company’s
acceptable levels.
5. Risk Documentation
All risks, treatments, and outcomes are documented in the risk
register. The documentation is updated regularly and forms part of
the company's quality management process.
Responsibilities
• CEO and Senior Management: Responsible for overall governance

and ensuring that risk management is integrated into all business
processes.
• Line Managers: Accountable for identifying and managing risks

within their areas of responsibility. They must ensure risks are
communicated to senior management and documented
appropriately.
• Employees: All staff are responsible for identifying risks in their

areas of work and reporting them to management. Employees are
also encouraged to actively participate in the risk management
process.
Objectives

The objectives of Grow Management Consultants’ Risk Management Policy
are to:
• Integrate risk management into the company’s management culture

and decision-making processes.
• Provide a structured framework for assessing and managing risks

that could affect the company’s ability to achieve its goals.
• Protect the company from financial loss, operational disruptions,

reputational damage, and legal liabilities.
• Ensure compliance with legal and regulatory requirements.
• Foster a risk-aware culture where all employees contribute to

identifying and managing risks.
Prepare discussion points 1. Overview of Program Progress

for a meeting with other
The Leadership Conference received client feedback, highlighting
stakeholders
satisfaction and sustainability concerns. Professional Development
Workshops were reviewed for resource usage and sustainability practices,
with strategies for improvement discussed. The E-book Development has
benefited from a new administrative hire, enhancing quality and workload
distribution.
2. Risk Management Review

Current risk management practices were recapped, focusing on tools and
stakeholder involvement. Stakeholder feedback highlighted concerns about
sustainability not being prioritized, alongside discussions on residual risks
related to resource usage and potential mitigation steps.
3. Stakeholder Engagement and Communication

Communication effectiveness regarding risk management was evaluated,
with suggestions to include risk discussions in weekly meetings. The
mentoring provided to Dan Streep was reviewed, with potential expansion to
other team members interested in risk management.
4. Sustainability and Resource Management

A comprehensive sustainability assessment is recommended to address
resource usage concerns. Discussions included engaging an external
consultant and brainstorming improvements to environmental practices for
workshops and conferences.

5. Next Steps and Action Items
Next steps involve finalizing the E-book and addressing identified residual
risks, particularly resource usage, with assigned responsibilities. Updates to
the risk management plan will be considered, including regular reviews and
stakeholder feedback integration.
Summarise your meeting Attendees

with stakeholders
● CEO: Paul Burns, male, experienced leader with a focus on strategic
Who attended the meeting? direction.
Explain how the ● Operations Manager: Donna Chisholm, female, mid-career
stakeholders were diverse professional, responsible for organizing and developing workshops.
(e.g. different gender, ages,
● Marketing Manager: Erin O'Donnell, female, mid-career, led the E-
cultural, ability, role etc.).
book project and marketing initiatives.
What did you discuss and
● Administration Manager: Daniel Streep, male, responsible for
agree on?
organizing the annual Leadership Conference.
Attach proof of your
● Junior Staff Members: Various roles, diverse in age, gender, and
stakeholder meeting (unless
cultural background, including younger employees interested in
already viewed in person by
sustainability.
your assessor).
Diversity of Stakeholders:
The attendees represented a wide range of roles within the company,
including executive leadership, operations, marketing, and administration.
The group included both male and female participants, with varying levels of
experience, cultural backgrounds, and ages, ensuring a broad spectrum of
perspectives on sustainability and resource management.
Discussion Points and Agreement

The discussion points included a strong agreement on reducing paper use in
workshops by switching to digital formats and sharing materials

electronically, while encouraging attendees to use their own devices. The
importance of enhancing sustainability practices was emphasized, such as
using recycled materials, providing recycling bins, and minimizing waste.
Additionally, the conversation addressed the practical steps needed to
implement digital solutions, ensuring participants have access to the
necessary technology, tackling any accessibility issues, and creating a user-
friendly platform for accessing workshop materials. The agreement centered
on reducing paper usage in workshops by adopting digital formats and
distributing materials electronically, while also encouraging attendees to
utilize their own devices. Emphasis was placed on improving sustainability
practices, including the use of recycled materials, providing recycling bins,
and minimizing waste. Furthermore, the discussion covered the necessary
steps to implement digital solutions, ensuring that participants have access
to the required technology, addressing any accessibility concerns, and
developing a user-friendly platform for accessing workshop materials.

Develop a Risk
Management Plan
You must document and
analyse at least five
risks and treatment
measures.
Also prioritise each risk and
assign an order for treating
risks.
Attach your plan to this
section of your portfolio.

Draft an email to share your
Risk Management Plan with
stakeholders
Attach your draft email to
this section of the portfolio.

Create a Mentoring Plan for
one project Manager.
Attach your Mentoring Plan
to this section of the
portfolio.
Attach proof of your
mentoring session to this
section of the portfolio
(unless already viewed in
person by the assessor).

Organisational documentation ☒

Attach: Proof of your stakeholder meeting (if relevant) ☒
Existing risk approach information to this section of the

☒
portfolio (e.g. risk management policy and procedures)
Risk Management Plan ☒
Draft email to share the plan ☒
Mentoring Plan ☒
Mentoring session (if relevant) ☒
Section 2: Manage program risk
Draft an email to relevant

program stakeholders
requesting program updates
Attach your draft email to this
section of the portfolio.

Summarise program progress Program progress
How have projects in the The program is progressing well in most areas; however, certain risks
program progressed? and challenges require immediate attention to ensure its success. By
implementing the proposed remedial actions, we aim to address
Identify at least two different
these issues effectively and align the program's outcomes with our
variances to desired
strategic objectives.
outcomes that have actuated
risks. Leadership Conference:
Progress: The planning for the Leadership Conference is on
track, and all preparations are being finalized as scheduled.
Risk/Challenge Identified: There is uncertainty about the
expectations of conference attendees. Without clear
understanding, there is a risk that the conference may not
meet attendee expectations, potentially affecting its success.
Action Taken: A client questionnaire will be developed and
distributed to measure attendee expectations and
satisfaction. This will ensure that the conference is aligned
with client needs and expectations.
Workshops:
Progress: Feedback on the workshops has been positive
overall, particularly in terms of content and delivery.
Risk/Challenge Identified: Attendees have expressed
concerns about the excessive use of paper and the
company’s sustainability practices, raising questions about
our commitment to environmental responsibility.
Action Taken: The CEO has acknowledged this concern
and plans to seek advice from an external consultant to
assess and improve our environmental sustainability.
E-Book Project:
Progress: The E-book project is progressing well, with
content development nearing completion and the launch on
the horizon.
Risk/Challenge Identified: The administrative staff working
on the project are experiencing significant workload pressure,
leading to a decline in the quality of their work.
Action Taken: A new administrative role will be created to
assist with general program administration. This will be more
effectively on the E-book project, improving overall quality
and ensuring timely delivery.

Two different variances to desired outcomes
o Unclear Attendee Expectations for the Leadership
Conference
The leadership conference is progressing well in terms of
planning, but there is a critical uncertainty regarding what the
attendees expect from the event. This gap in understanding
poses a risk that the conference may not meet the participants'
expectations, potentially leading to dissatisfaction. If not
addressed, this could result in negative feedback, harming the
company's reputation and future participation in similar events.
The need to align the conference outcomes with attendee
expectations is essential to ensure the event's success and
maintain the company's standing.
o Resource Inefficiency in Workshops
The workshops, though well-received in terms of content, have
raised concerns about resource inefficiency, particularly
regarding paper usage. Attendees have noticed and commented
on the excessive paper waste, which contradicts the company’s
stated commitment to sustainability. This issue presents a
reputational risk, as it could undermine the company's credibility
in promoting environmental responsibility. Addressing this
inefficiency is crucial to maintain the company’s image as a
sustainable and eco-friendly organization, which is important for
long-term client relationships and business success.
Perform impact analysis for Over time, the variances in program outcomes can significantly
each identified variance impact both the operation and reputation of the company. The
unclear expectations for the Leadership Conference could initially
What is the impact of the
lead to lower participant satisfaction and negative feedback,
variance over time?
ultimately damaging the company’s reputation and making future
How does the variance impact events less attractive. Meanwhile, resource inefficiency in workshops,
the program objectives? particularly in paper usage, not only increases costs but also raises
What should be done to concerns about the company’s commitment to sustainability. If not
correct the impact of the addressed, this could harm the company’s reputation, reduce client
variance (what remedial trust, and lead to financial strain, ultimately affecting overall
action is required)? profitability and long-term growth.
How the variance impacts the program objectives

The variances identified have a direct impact on the program
objectives, potentially hindering the successful achievement of key

goals. Unclear client expectations for the Leadership Conference
could lead to unmet needs and dissatisfaction, compromising the
program's aim of delivering high-quality, client-focused events. This
could result in reduced client engagement and future business
opportunities. Additionally, inefficiencies in resource usage during
workshops, particularly the excessive use of paper, contradict the
program's sustainability objectives. Failure to address these concerns
could undermine the program’s commitment to environmental
responsibility, damaging the organization’s reputation and weakening
stakeholder confidence.
What should be done to correct the impact of the variance

To correct the impact of the variances at Grow Management
Consultants, the following remedial actions should be taken:
o Clarify Client Expectations for the Leadership
Conference: Develop and distribute a client questionnaire to
gather insights into the specific expectations and preferences
of conference attendees. This will ensure the event is tailored
to meet client needs, increasing satisfaction and aligning with
program objectives.
o Improve Resource Usage in Workshops: Conduct an audit
of the company’s environmental sustainability practices,
starting with the head office, to identify areas of waste. Based
on the findings, implement more efficient resource
management practices, such as transitioning to digital
materials and reducing paper usage. This aligns with the
company's sustainability goals and addresses stakeholder
concerns.
o Alleviate Staff Overload in E-Book Administration: Create
a job description and hire a new administrative assistant
dedicated to supporting the E-book project. This will relieve
the existing staff, allowing them to focus on quality output
without the strain of excessive workloads, thus maintaining
the program's quality standards.

Request authorisation for the
risk responses to be actioned
Respond to stakeholder
responses to your request for
a progress update by drafting
an email

Initiate a risk response for Leadership Conference Expectations
each variance
To address the variance in understanding conference attendee
Action the authorised expectations, a client questionnaire will be developed and distributed
remedial actions. using a free survey tool like SurveyMonkey. The questionnaire will be
designed to gather detailed feedback on attendee expectations and
Attach proof of how you
satisfaction levels. Once finalized, it will be shared widely among
initiated a risk response for
conference registrants and stakeholders. The collected data will be
each variance.
analyzed to identify key themes and areas for improvement, which
Attach proof of your updated will then inform adjustments to the conference content and logistics,
Risk Management Plan. ensuring alignment with attendee needs and improving overall
satisfaction.
Workshops Resource Usage
To tackle the issue of inefficient resource usage in workshops, an
external consultant specializing in sustainability practices will be
engaged. This consultant will assess current practices and develop a
comprehensive plan to enhance environmental sustainability, starting
with optimizing paper usage. The plan will include clear goals,
timelines, and actionable steps. By implementing the consultant’s
recommendations, the company aims to reduce waste and improve
the sustainability of workshop operations, responding to stakeholder
concerns and aligning with the company’s commitment to
environmental responsibility.
E-Book Staff Overwork
To alleviate the strain on administrative staff working on the E-book
project, a new administrative support role will be created. A job
description will be drafted using the company’s template, defining the
role’s responsibilities and required qualifications. After obtaining
necessary approvals, the position will be advertised, and a suitable
candidate will be recruited. This new hire will help balance the
workload, allowing existing staff to focus on their core tasks and
improve the quality of their work. Continuous monitoring will ensure
the team remains effective and that the workload is manageable,
maintaining high standards and preventing burnout.

Updated Risk Management Plan
- Updated risk register
Attach: Draft email requesting program updates ☒
Draft email requesting authorisation ☒
Proof of risk response 1 ☒
Proof of risk response 2 ☒
Updated Risk Management Plan ☒

Section 3: Evaluate risk management processes
Seek feedback about risk

management outcomes from
program stakeholders by
creating a survey
Attach your survey to this
section of your portfolio.

Analyse program outcomes Achieved:
What was achieved? The program successfully completed several key deliverables and
milestones, achieving its primary goals. Tangible outcomes included
Were the objectives met?
the implementation of new systems and improved processes that
What went wrong? aligned with the program’s objectives. Stakeholders experienced
What was successful? positive changes, such as increased efficiencies and better resource
management, indicating that the program had a meaningful impact
on its intended audience.
Objectives Met:
The program met most of its predefined objectives, as evidenced by
the performance metrics and key performance indicators (KPIs).
Objectives such as cost reduction and improved customer
satisfaction were achieved or even exceeded in some cases.
However, a few objectives were only partially met, primarily due to
changing conditions or overly ambitious targets. Overall, stakeholder
feedback suggested that the program largely met their expectations
and delivered the intended benefits.
What Went Wrong:

Despite its successes, the program faced several challenges and
issues that hindered its overall performance. Technical difficulties,
resource limitations, and miscommunications among team members
were some of the obstacles encountered. A root cause analysis
revealed that many of these issues stemmed from gaps in planning
and unforeseen risks. Additionally, some objectives were not met due
to external factors that were beyond the program's control,
highlighting areas for future improvement.
Successful:
The program had numerous successes, such as achieving certain
milestones ahead of schedule, staying within budget, and exceeding
quality expectations. These successes were largely due to effective
communication, strong leadership, and innovative problem-solving
approaches. Positive feedback from stakeholders praised the
program's efficiency and the team's ability to collaborate effectively.
The best practices and lessons learned from these successes can be
leveraged in future initiatives to replicate the positive outcomes.

Evaluate the overall risk Was it easy or difficult to identify risks?
management process
Finding risks in the program was tough because the project was
Make sure you answer from complicated and always changing. Some risks were noticed during
your own personal experience the early planning stages, but others came up unexpectedly as the
during this assessment. program went on. Things like changing what stakeholders wanted,
shifting market conditions, and surprise technical issues made it hard
Was it easy or difficult to
to see all the possible risks.
identify risks?
Was staff input (at the
meeting) helpful? Was staff input helpful?
How confident are you that all The contributions from staff during the meeting were extremely
program risks have been valuable. Team members offered a variety of perspectives and
identified? insights drawn from their experiences, enhancing the discussion and
providing a understanding of the program's risks and results. Their
Consider whether the process
input was crucial in pinpointing potential issues that management
indicated in the current Risk
may have missed, including operational difficulties and
Management Policy and
communication gaps.
Procedures is sufficient to
guide the risk management
process for program
How confident are you?
management. Explain why or
why not. For me, there’s no absolute confidence that all program risks have
been identified. Even with the best efforts and a solid framework, new
Explain whether the principles
risks can emerge unexpectedly due to the dynamic nature of
of risk management in the risk
business environments. It's important to recognize that people can
management policy and
make mistakes, and gaps in communication might lead to overlooked
procedure is consistent with
risks. Therefore, while there is a reasonable level of confidence in the
AS/NZS ISO31000:2009 Risk
plan, continuous monitoring and engagement with all stakeholders
Management Principles and
are essential to capture and address any additional risks that may
Guidance.
arise.
What changes would you
recommend to the risk
management process and to Consider whether the process indicated in the current Risk
assist program management Management Policy and Procedures
outcomes and lessons The current Risk Management Policy and Procedures provide a good
learned for other programs? starting point for managing risks in program management, but there
What lesson have you learned are areas that could be improved. For example, the policy could
for future risk management? include clearer methods for consistently assessing risks, such as how
to evaluate their likelihood and impact. It’s also important to have
regular updates and reviews since risks can change over time.
Encouraging open communication and involving all stakeholders in
identifying risks can lead to a better understanding of potential
issues. Overall, while the policy is helpful, making these adjustments
would strengthen the risk management process.

AS/NZS ISO31000:2009
The principles of risk management outlined in the current policy and
procedures are generally consistent with AS/NZS ISO 31000:2009,
which provides a comprehensive framework for effective risk
management. Both emphasize the importance of a structured
approach to identifying, assessing, and managing risks while
promoting a culture of continuous improvement. They also highlight
the need for stakeholder involvement and communication throughout
the process. However, to fully align with ISO 31000, the policy could
benefit from clearer guidelines on integrating risk management into
decision-making and ensuring that risk management is a continuous
process rather than a one-time task. Overall, while the policy aligns
well with ISO principles, enhancing certain aspects would strengthen
its consistency.
Recommend to the risk management process

To enhance the risk management process and improve program
management outcomes, I recommend establishing clear guidelines
for risk identification and assessment to ensure consistency across
projects. Implementing continuous monitoring will allow for real-time
updates as new risks emerge. Engaging stakeholders through open
communication will gather diverse insights and perspectives.
Additionally, developing a formal process for documenting lessons
learned from each program will provide valuable insights for future
initiatives. These steps will strengthen the risk management process
and lead to better overall outcomes.
What lesson have you learned for future risk management?

One key lesson learned for future risk management is the importance
of proactive communication and stakeholder involvement. Engaging
all relevant parties early in the process helps identify potential risks
more comprehensively and fosters a shared understanding of
challenges. Additionally, maintaining a flexible approach allows
teams to adapt quickly to changing circumstances and emerging
risks. Regularly documenting lessons learned from past projects also
provides valuable insights that can improve future risk management
practices. Overall, a collaborative and adaptable mindset is essential
for effectively managing risks and enhancing program success.

Update Project management Residual risk: Delayed Project Timeline, which may occur despite
Plan to document residual risk mitigation strategies due to unforeseen circumstances like resource
availability or regulatory changes. The impact of such delays could
What residual risk exists (at
include increased costs and stakeholder dissatisfaction. To manage
least one)?
this risk, regular project progress reviews and open communication
Add review comments to the with stakeholders are essential. This documentation ensures that
plan to document lessons residual risks are acknowledged and monitored throughout the
learned. project lifecycle.
Highlight any changes.
Attach your updated Project Add review comments
management Plan to this
To document lessons learned in the Project Management Plan, it’s
important to include review comments that reflect insights gained
throughout the project. These comments should highlight what
worked well, such as effective communication strategies or
successful risk mitigation efforts, as well as areas for improvement,
like the need for clearer guidelines or more stakeholder engagement.
By capturing these lessons, the team can provide valuable
recommendations for future projects, ensuring that successes are
replicated and challenges are addressed. This documentation fosters
a culture of continuous improvement and helps enhance overall
project management practices.
Highlight any changes

Effective Communication: Highlighted the success of open
communication strategies that facilitated collaboration among team
members and stakeholders, ensuring everyone was informed and
engaged throughout the project.
Risk Mitigation Efforts: Emphasized the importance of proactive
risk management, noting which strategies were effective in
minimizing potential issues and how they contributed to project
success.
Need for Clearer Guidelines: Identified the lack of detailed
guidelines in certain areas, suggesting that clearer protocols would
enhance consistency and understanding in future projects.
Increased Stakeholder Engagement: Recognized the benefits of
involving stakeholders more actively in the risk management process,
which could lead to better identification of risks and more
comprehensive solutions.
Updated Project management Plan

Grow Management Consultants: Risk Management Plan
Date: [Insert Date]
Prepared by: Suchada Tarasak
Department: Risk Management
1. Introduction
The Risk Management Plan outlines the strategies, processes, and
actions for identifying, assessing, and mitigating risks that may
impact the successful operations of Grow Management
Consultants. The purpose of this plan is to manage risks that could
impede our mission to deliver high-quality consulting services and
meet our strategic goals.
2. Objectives
The objectives of this Risk Management Plan are to:
• Proactively identify potential risks in all areas of the business.
• Assess the likelihood and impact of each risk.
• Develop treatment strategies to mitigate or eliminate risks.
• Assign responsibility for monitoring and managing each risk.
• Ensure compliance with all relevant legal and regulatory

requirements.
• Protect the company's reputation, financial stability, and

operational effectiveness.
3. Risk Management Approach

Our risk management process follows these key steps:
1. Risk Identification: Identifying internal and external risks
that could negatively affect the company.
2. Risk Assessment: Evaluating each risk based on severity
and likelihood.
3. Risk Treatment: Developing control measures to mitigate or
eliminate risks.
4. Monitoring and Review: Continuously tracking risks and
updating control strategies as needed.

4. Scope of Risk Assessment
The scope of this assessment includes operational, financial,
reputational, compliance, and market-related risks that could affect
Grow Management Consultants. Key stakeholders include
management, employees, clients, regulatory bodies, and suppliers.
5. Critical Success Factors
• Strong client satisfaction and retention.
• Effective project delivery and consultant performance.
• Financial stability and profitability.
• Compliance with industry standards and regulations.
• Continuous innovation in service offerings.
• Employee engagement and retention.

Draft an email to respond to
feedback, document risk-
management outcomes and
transfer liability for the risk
Attach the draft email to this

Attach: Survey ☒
Updated Project management Plan ☒
Draft email to respond to feedback etc. ☒


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ASSESSMENT COVER SHEET

STUDENT DETAILS / DECLARATION:

Course Name: RII60520 Advanced Diploma of Civil Construction Design

Unit / Subject Name: BSBPMG632 - Manage program risk

Trainer’s Name: Leia Schauren Assessment No: Task 1

✓ I fully understand the context and purpose of this assessment.

Student’s Signature: Submission Date: 24 / 08 / 2024

ASSESSOR USE ONLY: (ACADEMIC DEPARTMENT)

o Re-submission: (Attempt ___ ) o Satisfactory o Not Satisfactory

ASSESSMENT SUBMISSION RECEIPT: (CAN BE COMPLETED BY ANY DEPARTMENT.)

Student Name: Student ID:

Unit / Subject Code: Assessment No:

Staff Name: Signature:

RII60520- Advanced Diploma of Civil Construction Design

BSBPMG632 - Manage Program Risk 1 | Page

Information for students

• adhere with Abbey College submission guidelines

• answer all questions completely and correctly

• submit work which is original and, where necessary, properly referenced

• submit a completed cover sheet with your work

• avoid sharing your answers with other students.

BSBPMG632 - Manage Program Risk 2 | Page

Risk management standards provide a framework to help organizations systematically and

1. Value Creation: Risk management should enhance organizational value.

2. Integration with Processes: It should be integrated into all organizational processes.

3. Aid in Decision Making: Risk management should support informed decision-

4. Addressing Uncertainty: It should explicitly account for uncertainties affecting

7. Customization: The process should be tailored to the organization's specific context.

BSBPMG632 - Manage Program Risk 3 | Page

9. Transparency and Inclusiveness: Stakeholders should be involved appropriately

11. Continuous Improvement: Risk management should contribute to ongoing

BSBPMG632 - Manage Program Risk 4 | Page

Brainstorming Sessions: Engage a variety of stakeholders and team member to work

Consultation: Engaging with experts, stakeholders, or industry professionals can provide

BSBPMG632 - Manage Program Risk 5 | Page

BSBPMG632 - Manage Program Risk 6 | Page

STUDENT DETAILS / DECLARATION:

Course Name: RII60520 Advanced Diploma of Civil Construction Design

Unit / Subject Name: BSBPMG632 - Manage program risk

Trainer’s Name: Leia Schauren Assessment No: Task 2

✓ I fully understand the context and purpose of this assessment.

Student’s Signature: Submission Date: 24 / 08 / 2024

ASSESSOR USE ONLY: (ACADEMIC DEPARTMENT)

o Re-submission: (Attempt ___ ) o Satisfactory o Not Satisfactory

ASSESSMENT SUBMISSION RECEIPT: (CAN BE COMPLETED BY ANY DEPARTMENT.)

Student Name: Student ID:

Unit / Subject Code: Assessment No:

Staff Name: Signature:

RII60520- Advanced Diploma of Civil Construction Design

BSBPMG632 - Manage Program Risk 1 | Page

Section 1: Establish and support program risk management 4

BSBPMG632 - Manage Program Risk 2 | Page

Assessor: Leia Schauren

Business this assessment is Grow Management Consultants

Program description Grow Management Consultants is a leadership consultancy firm

BSBPMG632 - Manage Program Risk 3 | Page

Summarise information Grow Management Consultants specializes in leadership consultancy,

Operations Manager (Donna Chisholm): Addresses risks associated with

Marketing Manager (Erin O'Donnell): Manages risks related to the E-book

BSBPMG632 - Manage Program Risk 4 | Page