ENABLING A

DIGITAL
TOMORROW
With roots going back to 1977, Systems Limited is a leading
global enterprise dedicated to weaving stories of success
by harboring technology to solve the ever-evolving
challenges of this world. Our expertise is digital, data, and
cloud-centric, and through unparalleled focus, we are the
forerunners of the digital revolution.

Systems Limited is one global team with a mission to offer

holistic transformation to its clients. We stand firmly with our
clients and work together to drive profitability, sustainability,
and resilience – today and tomorrow.

DRIVEN BY CLIENTS’ NEEDS, WE ARE A

STRONGER
GLOBAL BRAND
Canada

UK
Germany

USA
Bahrain

Egypt
Saudi
Arabia Pakistan
Qatar
UAE

Singapore

Australia

South Africa

Subsidiaries and Affiliates:

Systems MEA Systems Ventures
Systems KSA Visionet (North America, Europe & UK)
Systems APAC EP Systems
NdcTech
SYSTEMS LIMITED IS ADVANCING
VERTICALS
SHARE 2022
We are more than technology professionals; we are
innovators, architects, engineers, and disruptors striving
to make the next phase of growth easier for you. Your
problems are right at the center of our technological
aptitude.

We’re proficient in solving enterprise problems

across numerous industry verticals, including:

BPO
5%

Technology
14%
Retail &
CPG 16%

BFS
Telco
services
18%
24%

Others
REVENUE BY GEOGRAPHIES 23%

4%
23%

29%

45% North America Middle East

Pakistan Europe
TESTAMENT TO OUR
DEDICATION
Systems is a consistent early adopter of a host of industry best practices, sustainability
measures, and pro-people initiatives. These have attracted industry recognition from
time to time, and here is a brief highlight of some of the major awards we won over the
past years.

Only Pakistani IT Top global technology Top New Partner

company to win partners two times in and Service
three times in a row a row Excellence Awards

Most Outstanding Certified AWS Select Tier

Company two years Services Partner in the
in a row Amazon Web Services (AWS)
Partner Network (APN)

Information Security Quality Standards

Standards - ISO 9001: Quality
- ISO 27001: Information Management System
Security Management - CMMI Level 3 compliant
- SSAE-16 compliant processes

Protecting and
securing patients’
data.
OUR STRATEGIC
PARTNERS
We are believers in strategic partnerships with the top echelon of the IT world.
HOW WE DO
WHAT WE DO BEST
Our global strategy is focused on three key pillars of digital, data, and cloud and it has
been steering the wheel of our work across different industry sectors.

Digital – Automation & Optimization

Business Applications – ERP/CRM
Customer Experience
Application Services & Modernization
Digital Strategy & Experience
Integration / Middleware Cloud Operations
and Migration
Cloud Application
Development and Integration
Managed Services

Data Management &

Engineering
BI/Visualization &
Analytics
AI/ML & Data Science

Additional Offerings
Digital Infrastructure Services Outsourcing
Information Security Quality Assurance
Infra Managed Services Business Process Outsourcing
App Managed Services Core and digital banking
Emerging technologies services
DIGITAL
Transforming ways enterprises engage, transact,
and service their customers
Businesses of today are no different from living things as they are also driven by
key metrics such as survivability, growth, and sustainability. To excel in a dynamic
market, companies need advanced, robust, and digital-led business operation
models. It will eventually empower them to deliver impactful and humanized B2B
and B2C connections.

With deep digital capabilities at their disposal, leading enterprises can also offer
design-led experiences to the customers. Moreover, through our paramount
business process management and middleware management services, we adopt
a structured approach to analyze, optimize, and automate business processes
and connect or integrate disparate software components across your enterprise.

Our vital capabilities to deliver digital outcomes:

Digital strategy & Business applications Customer

experience – ERP & CRM experience
Channeling digital, data, Imbuing everyone with Mapping out interactive
and cloud expertise to intelligent applications, and personalized
help organizations valuable insights, and customer journeys that
innovate, optimize, and connected data across would meet customer
transform different business expectations and kindle
processes and teams positive customer
experiences

Application services Automation and

& modernization optimization
Transforming legacy Offering fundamental guardrails for
applications to achieve your business through automation
agility and efficiency in to empower employees, fortify
the digital-first and customer relationships, and devise
cloud-first world new approaches to innovation
DATA
Translating your business data into a competitive differentiator

Data-led transformation leverages modern platforms built on artificial intelligence,

machine learning, and other strong foundations and creates new value for sustainable
growth. Our team of data scientists treats data as a core and uses ML models to analyze,
interpret, and derive actionable insights from structured and unstructured data to
achieve operational efficiency, reinvent business strategies, and visualize a sustainable
future.

We build a data strategy that aligns with our clients’ business goals and helps them in
decision-making, eventually inculcating data culture at a larger scale.

Key offerings for your data-driven business strategy:

Data Management & Engineering BI / Visualization & Analytics

Gathering, optimizing, and improving data Promoting a culture of data-driven
processing pipelines intelligent business and generating
• Data warehousing & data lake deeper insights
• Data integration • BI/Reporting Tool Implementation
• Big data processing/engineering • Self-Service BI
• Data virtualization • Reports Migration
• Data governance • Version Upgrade
• Master data management • BI Governance
• Data quality • Tool Administration
• Cloud enablement • Cloud Migration
• Managed Services

AI/ML & data science

Using advanced tools and algorithms to
generate forecasts
• Deep Learning
• Machine Learning
• Time-series forecasting
• Natural Language Processing
CLOUD
Enabling optimized cloud-based workflows in a secure and
cost-effective manner
From consultation and planning through deployment and upgrades, monitoring,
analytics, and disaster recovery, our dedicated cloud engineers help businesses
navigate the cloud. We balance cost and performance in cloud workloads and upgrade
on-premises applications using a variety of methods. Our DevOps experts offer
suggestions regarding the improvement of internal team's application development
lifecycle.
We help you migrate your on-premises solutions to the cloud platform of your choice
with PaaS or IaaS to simplify maintenance and reduce ownership costs.

Enterprise IT Experience

Cloud Migration Native Adoption CloudOps

• Migrate feasible • Native App Dev • DevSecOps
workloads to the cloud • PaaS & SaaS • Security and Governance
• Re-stage workloads to • Microservices
run in the cloud
• Augment workloads in
cloud environments
• Stage, test, and validate

Productivity & Collaboration Mobility Virtual Workplace

• M365 and GSuite Services • Mobile device • Virtual workplace
• Service desk management & meetings
• End Point Security • SD WAN

Our full spectrum of cloud capabilities include:

Cloud Cloud Application

consulting adoption development
and support
DIGITAL
INFRASTRUCTURE
Enterprise-wide technology design, deployment, migration,
administration, and continued support
Next-gen business operations rely on resilient, secure, and robust digital infrastructure
that functions seamlessly behind the scenes to help them achieve their goals. From
servers and network equipment in our clients’ datacenters to the software licenses and
user identities that run on them, our seasoned professionals design, implement, configure,
and secure the entire IT footprint, ensuring an optimum mix of affordability, resiliency, and
high-performance for their needs.

Our leading expertise span the following areas:

Core infrastructure services – IT monitoring and

Network services
On-premises, hybrid cloud, managed services
and multi-cloud

Edge IT services
SECURITY
Ensuring cyber resiliency at every stage of business
With continued business expansion, the security and resiliency of your IT infrastructure
should also increase. Our team of cyber experts cooks custom-tailored business
strategies that are proactive, relevant, and industry-focused. Our vast cybersecurity
knowledge and next-gen industry expertise help leading enterprises navigate crucial
issues such as poor performance, lack of actionable diagnosis, network downtime, and
security threats. We equip them with the confidence to scale without the constant worry
of weak security.

We ensure end-to-end secure infrastructure through:

Managed security Technology SIEM administration

services services and GAP assessment

Penetration testing and Threat detection Digital forensics

vulnerability assessment and prevention
MANAGED
SERVICES
Directory and End User Support
Messaging Services • Terminal devices support
• Active directory messaging service • VDI management and support
• Collaboration services • Active directory IAM – identity and
• Certification authority access management on-prem and
D365 support

Infrastructure Management Network Operations

• Server management • Network planning & design
• Storage management • Network monitoring
• Virtualization and cloud computing • Network configuration and change
• Backup and restore management
• DR and business continuity • Network optimization
• Firewall and security

Databases & Middleware Security Operations

• Install, configure and monitor • Prevent, detect and respond
databases • Install, configure and monitor SIEM
• Middleware installation and solution log management
configuration monitoring of • Threat management
middleware performance • Malware analysis and forensic threat
• Management integration intelligence
• Support performance • Services incident response
• Management backup and restore • Security audit, SAST and DAST governance
• Risk and compliance service
management
• Reporting
CORE AND
DIGITAL BANKING
Combining deep banking knowledge and technology expertise to bring innovative,
end-to-end offerings and banking capabilities to our global clients.

Core Modernization Digital Transformation

• Implementation & upgrade • Digital banking
• Financial crime mitigation implementation
• Data migration • Digital innovations
• Analytics & collections training • Mobile and internet apps
• Fintech integrations and sandboxing

Managed Services Banking on the Cloud

• Lift & Shift
• 24/7 helpdesk
• Cloud platform services
• Application and technical managed
• SaaS
service
• Multi-cloud enablement
• Bespoke developments
• Next-gen innovations

Consulting
• Banking strategy
• Business process review
• Centre of excellence
• Expert services
EMERGING
TECHNOLOGIES
Paving paths for digital advancement through an intersection of digitally amplified
worlds, endless opportunities, and boundless imagination.

Robust Metaverse Immersive

software presence experiences
• 3D avatars • Tailor solutions to fulfill • Enabling businesses to
• Virtual Landscapes virtual space requirements accelerate their growth
• Collaboration • Decentralized systems through pragmatic
• Mixed Reality Extensions powered by Blockchain immersive experience
linked with Metaverse
• Facilitate future marketing
strategies

Our capabilities

Interactive 3D assets & Human interface and User created content

photorealistic rendering interaction tools:
AR, VR, and XR

Avatars Mixed Reality NFT Financial

Extensions Transactions

Platforms

We are a proud member

of Metaverse Standards Forum.
BPO
SERVICES
Systems Limited’s BPO services have been instrumental in the success of multiple
large-scale organizations through an attempt to digitally enable them to augment the
pace of their operational competencies. What distinguishes us is our best-in-class BPO
offerings. Our services catalog provides a 360 coverage to all your business needs with
top-notch quality.

Contact Center Mortgage & Title Core Services

Voice Voice • Image scanning and
processing
• Email support • Title search
• Data entry
• Chat support • Commitment typing
• Catalog population
• Safetech review • Policy typing
• Social media management • Post-closing
• Recording
Data
• Inbound & outbound sales Data
• Order taking • Tax
• Customer support • Payoffs
• Store helpline • Recording follow-up
• Product information • Loan review
• Voice management

Banking
Inbound and Outbound Call Center Services
• Up-selling and cross selling • Customer satisfaction survey
• Product info requests • Direct mail follow-up
• Toll free cs services • Payment and billing support
• Customer acquisition and tele-sales • Customer complaint handling and
• Virtual receptionist management
• Market intelligence • Application processing services

Chat & Email Support Bilingual Call Center

Super-Agent Services Services
OUR CUSTOMERS THRIVE,
WE THRIVE
We’ve extended our end-to-end service offerings to
multiple businesses across the globe. Here are just a few
instances of how we have helped our clients be the best
versions of themselves:

Transformed business Empowered Nutrien, the Built better and

processes of Metcash, world's largest provider of connected customer
Australia's leading crop inputs and services, experiences for the UAE
wholesale distribution and with enhanced productivity, government entity by
marketing company, by cost efficiency, and much equipping them to listen
implementing ERP more through resource to every customer
augmentation.

Offered consulting and Redefined digital Helped Highnoon

staff augmentation transformation and Laboratories reinvent its
services to one of UAE’s created value for a leading business model to drive
largest telecom services Saudi telecom company more profits and revenues
providers and through successful ERP
empowered its frontline implementation

Enabled Telenor to make

significant advances in
complaint resolution
THE
DIFFERENTIATING
FACTOR
Employer of choice Optimally scaled & skilled
We attract and have access to the best We provide a personalized and
and most diversified top talent as we are: laser-focus approach to our customers,
regardless of their scale.
• 6th largest country in terms of population
• 3rd most popular country in freelancing • 4+ decades of industry experience
• 3rd largest English-speaking country • Every customer is our prime customer

Employee ownership Customer longevity

Our values are shaped by our Most of our clients have been with us for
employees, and they help create a decades, and this highly reflects our
unique culture and a successful business quality and timely delivery, and
approach, resulting in continued digital exceptional customer engagement.
excellence.
• 93% recurring revenue from existing
• 50%+ equity is owned by employees customers
• Our top five customers have been
with us for over 5 years
INVESTING IN OUR PEOPLE,
INVESTING IN
OUR COMMUNITY
We are believers and preachers of human centrism and value continuous learning
& growth, giving back to the community, consistent innovation of digital and mobile
products, and the well-being of our human power. Our 45+ years of experience dictate
a culture of intuitiveness, ingenuity, empathy, and collaboration. Over time, we have
taken numerous initiatives to realize this vision.

Systems Limited enables a human-centric design

experience and encourages its team to think
beyond creativity. The multi-purpose environment
at Studio77 is designed for interdisciplinary teams to
develop personalized and engaging digital
customer experiences. The idea behind this was to
carve out an area that will provide our team of
designers, researchers, and strategists with positive
affirmations and give them an environment where
they feel motivated, inspired, driven, and triggered.
It is a one-of-a-kind
innovation garage in Pakistan
dedicated to technology
innovation and growth for
bringing technological firsts in
Pakistan. We are cultivating a
place where our innovators
can test their ideas. The goal
is to continuously reinvent
and transform to solve the
problems of the new age.
OUR
PORTFOLIO
OF TOP 50 GLOBAL CUSTOMERS
CONTACT
US

Australia UAE Qatar Pakistan

Sydney Dubai (Techvista) Doha (Techvista) Lahore
Level 16, 1 Market Street, Office 603, The Palm Towers, Floor 41 E-1, Sehjpal Near DHA
Sydney NSW 2000 Exchange Tower, Westbay, Doha, Qatar Phase-VIII (Ex-Air Avenue),
Business Bay | P.O. Box: Lahore Cantt, Pakistan
500497 Dubai, UAE
KSA Karachi
Abu Dhabi (Techvista) E-5, Central Commercial
Office 603, The Riyadh Area, Shaheed-e-Millat
Exchange Tower, 3141 Anas ibn Malik Road, Karachi, Pakistan
Business Bay | P.O. Box: Road, Building B, 2nd
500497 Dubai, UAE Floor, Al Malqa, Riyadh,
Saudi Arabia Islamabad
Plot No. 21, 1st Floor Fazeelat
Arcade, Sector G-11 Markaz,
Islamabad, Pakistan

www.systemsltd.com
[email protected]