Republic of the Philippines

Department of Education
Regional Office IX, Zamboanga Peninsula

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artnership

Technology and Livelihood Education

Quarter 2 - Module 1:
Wellness Massage

Name of Learner: ___________________________

Grade & Section: ___________________________
TLE – Wellness Massage Grade 10
Alternative Delivery Mode
Quarter 2 – Module 1: Provide Pre-Service to Clients
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any work of the
Government of the Philippines. However, prior approval of the government agency or office
wherein the work is created shall be necessary for the exploitation of such work for a profit.
Such agency or office may, among other things, impose as a condition the payment of
royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names, trademarks,
etc.) included in this module are owned by their respective copyright holders. Every effort has
been exerted to locate and seek permission to use these materials from their respective
copyright owners. The publisher and authors do not represent nor claim ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Developer: Rosetit G. Fernandez

Editors: Valeria Fides G. Corteza, Ph.D.
James B. De Los Reyes, Ph.D.
Reviewers: Laarni V. Miranda, Ed.D
Lourdes A. Mendoza
Illustrator: Gilbert B. Zamora
Layout Artist: James B. De Los Reyes
Management Team:
Roy C. Tuballa EMD., JD., CESO VI
Jay S. Montealto, CESO VI
Norma T. Francisco, DM
Mildred D. Dayao, Ed.D.
Aida F. Coyme, Ed.D.
Laarni V. Miranda, Ed.D.

Printed in the Philippines

Department of Education Region IX – Zamboanga Peninsula

Office Address: Pres. Corazon C. Aquino Regional Government Center,
Balintawak, Pagadian City, Zamboanga del Sur
Province 7016
Telefax: (062) 215-3753, 215-3751, 991-1907, 215-3789
E-mail Address: [email protected]
 What I Need to Know
This learner's material is updated with new standards and requirements,
which provide the student with a comprehensive introduction to massage and will
also be of value to those already practicing in this field. The broad-based information
provided will guide the students or therapist towards safe and effective practice. For
those wanting to progress further, additional information explaining some advanced
massage techniques and the techniques of passive movements has been included,
together with the rationale for their use.

This module was designed and written with you in mind. It is here to help you
master Wellness Massage. The lessons are arranged to follow the standard sequence
of the course.

After going through this module, you are expected to:

a. Provide Pre-services to clients in wellness massage;

b. Identify the steps in scheduling clients;

c. Conduct preliminary services to clients;

d. Schedule the clients

What I Know
Directions: Complete the statement by writing the correct word or phrase. Choose
the best answer from the box below. Write your answers on a separate sheet of paper.

ethics professional few seconds appointment card

listen suited confidence consultation

interpersonal communication wellness service manner

perceptual and language differences speak correctly highest less effective

1. The most basic and powerful way to connect to another person is to ____.

2. The _____ is a very important part of the treatment – sufficient time must be
allowed so that it is not rushed.
3. Look ______ – be clean, neat, and tidy.
4. A _____ provides support to people to live well, by addressing the factors that
influence their health and wellbeing.

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 5. One of the best practice in dealing with clients is to _____ and politely to
everyone. Do not use improper language.
6. Always practice the _____ standards of personal and salon hygiene

7. Communication is _____ when managers are surrounded by a pool of

information which is sometimes misinterpreted by the clients.

8. It is the standards and conduct of behavior of an individual or professional

group.

9. Consider the _____ in which you answer or speak on the telephone. Be

competent, helpful, and pleasant.

10. In booking clients, you should prepare ____________.

Lesson
Schedule and Conduct Preliminary
1 Services to Clients

Wellness Services are described as those that specifically promote health and
wellbeing (including the dimensions of wellness: physical, intellectual,
emotional/psychological, social, spiritual, occupational, and environmental) rather
than diagnose and treat illness. This could be via healthy lifestyles, psychosocial
interventions for individuals, families, or groups. This might include a combination
of smoking cessation, weight management, brief alcohol interventions, physical
activity pathways, health trainers, social prescribing / referral, psychological
wellbeing interventions, e.g., mindfulness and stress management.

What's In

In life and in business, you'll often encounter a variety of appointments, be it

a job interview, business meeting, a dental appointment, or even just agreeing a
convenient time to meet up with old friends.

With the help of an online appointment scheduler and calendar system, you
will certainly be able to accomplish key goals such as improving punctuality, and
ensuring that you have adequate time for planning and preparation for upcoming
appointments.

In summary, appointment scheduling is important as it ensures that you

make the best use of your time; it will also illustrate to others that you value your
own time.

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 What's New

Massage is a common treatment for sore, stiff muscles, and other body pain,
but making your appointment can be overwhelming due to the variety of options
available. If you want to have a relaxing spa experience, you can book a massage at
a local spa or with a massage therapist. To make an appointment, you'll pick your
type of massage and contact the business. Then, all you have to do is arrive at the
appointment prepared for relaxation. The following are the steps for booking an
appointment with the spa.

1. Find a reputable spa or massage therapist in your area.

Search online for spas in your area, and read customer reviews and
testimonials about the services. Check out the prices on the spa's website or social
media accounts, and find their phone number or online booking platform.

2. Locate a massage therapist that does house calls for a more private service.
If you want to skip the drive to the spa, search for "on demand" or "in home"
massage therapists in your area. The process for booking an in-home therapist is the
same as booking a spa service, but be sure to specify where you live.

3. Call the spa to speak to a spa associate about making an appointment.

Be sure to call during business hours to make your appointment, and be clear
about what you want to book your appointment for. Remember to tell them the name
of the service, what time and day you're available, and the therapist's name if you
have a preference.

4. Confirm the details of the appointment before you hang up.

As you make the appointment, write down the details on a piece of paper.
Repeat them back to the spa associate after the appointment is made to confirm that
you have the right information. Remember to include the time, date, service name,
and price

5. Specify if you would prefer a male or female massage therapist.

Don't be afraid to let the spa associate know if you would prefer a specific
therapist. It's common for guests to requests for therapists with good reviews or a
therapist of the same sex so that they feel more comfortable. If you don't have a
preference, let them know.

In general, both male and female massage therapists will have the required
strength and abilities to give you a good massage.

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 Preliminary Services to Clients

The consultation is a very important part of the

treatment sufficient time must be allowed so that it is not
rushed. This is the time to gather and exchange information.
The initial consultation will be the longest and provide detailed
information, which must be accurately recorded on a treatment
card. This must be filed in a safe and accessible place and used
each time the client attends for treatment. Before subsequent
treatments, a brief consultation is usually sufficient to
establish the effects and outcomes of the previous treatments
and whether any changes are to be made or further action is to be taken.

A detailed consultation is important for the following reasons:

1. To introduce yourself and get to know the client

2. To establish a rapport with the client and put her/him at ease
3. To develop mutual trust and gain the client's confidence
4. To gain information on the client's past and present state of mental and
physical health

5. To identify any contra-indications

6. To gain insight into the client's lifestyle, responsibilities, work environment,

leisure activities, etc

7. To identify the client's needs and expectations of the treatment

8. To establish the most appropriate form of treatment and to discuss and

agree on this with the client

9. To explain the treatment fully to the client, including the procedure,

expected effects, timing, and frequency

10.To agree with a treatment plan, the timing and cost with the client so that
s/he fully understands the financial commitment, and obtain a signed
consent form

11.To answer queries and questions related to the treatment and to allay
doubts and fears

The information gathered will provide a baseline from which the appropriate
treatment is planned, the effectiveness of the treatment can be judged, and any
necessary changes or adjustments made.

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 What is It

Every day your office fills dozens, if not hundreds of client's appointments.
Even if you are generally regarded as a walk-in office, chances are you are still
scheduling regular check-ups. Appointments in the office are so important because
they are your client's only resource for using your services. Without proper
scheduling, your clinic will quickly become a chaotic, unorganized mess. This raises
stress not only for your staff but your clientele as well.

On the other hand, the purpose of a consultation is to hear out the person's
needs and help identify a plan of attack for solving their problems and accomplishing
their goals. Whether or not the client has to pay for this strategy session depends
entirely on the consultant's business model and the nature of the problem being
solved.

What's More

WORD SEARCH
Directions: Identify at least five words used in schedule and conduct
preliminary services to clients. Encircle the words found in the
puzzle and write them on the space provided for.

A W E L L N E S S B C D D C G K

C A T R E A T M E N T J K L U I

H E A L T H Y A P E R S O I N N

R R E H C R P A M E S O R E G G

J A C K I S A N D R O O N N V T

C C O N S U L T A T I O N T U K

A P P O I N T M E N T T O M M O

K L I F E S T Y L E N G I P O R

1. ________________________

2. ________________________

3. _______________________

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 4. _______________________

5. ________________________

What I Have Learned

Directions: Read and answer the following questions on a separate sheet of paper.

1. Why is it important to book first before going to the spa?

__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
_______________________________________________________

2. Why do we need to write down the information about the client?

________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
_______________________________________________________

3. Why do we need to consult first before doing any treatment?

________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
_____________________________________________________________

4. Why do we need an appointment card?

__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________

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 What I Can Do

Practical Activities: How to Book Clients?

Directions: Ask a member of your family or neighbor to assist you to this activity.
Pretend to book a client (family member/neighbor) by following the steps below.

STEP 1: Prepare appointment cards (do this exactly). Each card represents an
appointment slot with the following data:

Your Name _______________________________

Your Concern _____________________________

Your Email _______________________________

Your Phone ______________________________

Your Chosen Appointment Timeslot ___________

Signature

STEP 2: Prepare the Collection Box

Find or make an attractive, professional-looking bag or box with an opening
on the top. This will serve as your appointment collection box.

STEP 3: Prepare the Instructions

Cut and paste the following into Word. Adjust the wording as needed to suit
your own business and special offering. Make it eye-catching. Print it out.

STEP 4: Getting the Appointments

Set up all your brochures and fliers on the tabletop as usual. But you should
also dedicate about 1/3rd of the tablespace to laying out the appointment cards in
an attractive grid-like pattern. Put the instructions and the collection box just behind
the appointment cards, so that everything is clearly visible.

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 Assessment
Let's see how much you have learned today!

Directions: You are to fill up the table by writing PS for preliminary services and SA
for scheduling appointments. Write your answer on a separate sheet.

Answer

1. To introduce yourself and get to know the client

2. Specify if you would prefer a male or female massage

therapist

3. To establish a rapport with the client and put her/him at

ease

4. To develop mutual trust and gain the client's confidence

5. To gain information on the client's past and present state of

mental and
6. Find a reputable spa or massage therapist in your area

7. Call the spa to speak to a spa associate about making an

appointment
8. To identify any contra-indications

9. To gain insight into the client's lifestyle, responsibilities,

work environment, leisure activities, etc.

10. To answer queries and questions related to the treatment

and to allay doubts and fears.

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 Additional Activities

Directions: List down the importance of detailed consultation

1.
2.
3.
4.
5.

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 Answer
Key

References:

“Wellness Massage,” Department of Education K to 12 Basic Education Curriculum

Technology and Livelihood Education Learning Module. Pp 87-90

"Appointment Plus,” Oven Sam, last modified June 25, 2013, https://consulting.com

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