5C FLOP PolicyRenewal_0000000034751578-01 (1)
5C FLOP PolicyRenewal_0000000034751578-01 (1)
5C FLOP PolicyRenewal_0000000034751578-01 (1)
Dear Customer,
Welcome to SBI General. Thank you for choosing SBI General’s Consequential Loss (Fire) Policy. We are delighted to have you as our esteemed
Customer.
000 GNR
We enclose the following documents pertaining to your Policy:
· Policy Schedule
· Policy Clauses & Wordings
· Premium Receipt
· Grievance Redressal Letter
We have taken care that the documents reflect details of risk and cover as proposed by you. We request you to verify and confirm that the documents
are in order. Please ensure safety of these documents as they form part of our contract with you. For all your future correspondence you may have
with us, kindly quote your Customer ID and Policy Number.
The Postal Address of your SBI General Branch that will service you in future is:
SBI General Insurance Company Limited
Union Trade Center (UTC),Office No. 201 and 202, Second Floor, Above TCS Passport Office,Beside Apple Hospital, Udhna Darwaja,
Ring Road,Surat,
Gujarat-395007,
India.
In case of any queries or suggestions, please do not hesitate to get in touch with us. You can contact us at [email protected] or call our
Customer Care Number Toll free nos: 1800 - 102- 1111 , 1800-22-1111
Yours sincerely,
Authorized Signatory
SBI General Insurance and SBI are separate legal entities and SBI is working as Corporate Agent of the company for sourcing of insurance products
SBI General Insurance Company Ltd., Registered Office and Corporate Office: SBI General Insurance Company Ltd. "9th Floor, A&B Wing, Fulcrum
Building, Sahar Road, Andheri East ,Mumbai-400099".
SBI General Insurance Products are not a Product of SBI
24
00
AG
SBI General Insurance Company Limited
00:00 Generic Product
23/08/2025
Corporate & Registered Office: Fulcrum Building, 9th Floor, A & B Wing, Sahar Road, Andheri (East), Mumbai 400 099. I CIN:U66000MH2009PLC190546 I
Tel.: +91 22 42412000 I www.sbigeneral.in I Logo displayed belongs to State Bank of India and is used by SBI General Insurance Co. Ltd. under license I IRDAI
Registration Number 144 I Product Name: Consequential Loss (Fire) Insurance Policy I UIN: IRDAN144CP0007V01200910 I IRDAI Reg No.144
Specification I - Revenue Basis
SCHEDULE
Policy No: 0000000034751578-01 Servicing Branch Office: SBI General Insurance Company Ltd.Office No. 201 and Issue Date: 28/08/2024
202, Second Floor, Above TCS Passport Office,Union Trade Center (UTC),Beside
Apple Hospital, Udhna Darwaja,Ring Road,Surat-395007,India.
Intermediary Details:.
Excess:
Other than Petrochemical risks Amount equivalent of multiplying (7) days standard turnover with rate of
gross profit.
89
0
896
Clauses Applicable:
1 Communicable Disease Exclusion
2 Cyber Loss Exclusion
3 Sanctions Limitation and Exclusion Clause
4 Political Risks Exclusion Endorsement
1
5 Radioactive Exclusion Clause
6 Information Technology Clarification Clause
7 Terrorism Damage Exclusion Warranty
8 Communicable Disease Exclusion Clause
9 Earthquake (Fire & Shock) Clause
10 Alternative Basis Clause
11 Return to Premium Clause
12 Departmental Clause
13 Auditor's Fees Clause
All other clause are as per Consequential Loss ( Fire ) Policy Wordings
Warranties Applicable:
As per Consequential Loss ( Fire ) Policy Wordings
Endorsements Applicable:
As per Consequential Loss ( Fire ) Policy Wordings
Exclusions:
As per Consequential Loss ( Fire ) Policy Wordings
Premium Computation:
0.0 Signed at: Mumbai For SBI General Insurance Company Limited
0.0
Digitally signed by
VISHWANATHAN
SUBRAMANIAN
Date: 2024.08.28
14:40:08 IST
Reason: SBIGI
Issue Date:28/08/2024 Authorized Signatory
GSTIN 24AAMCS8857L1ZI
Attached to and forming part of the Schedule to the Policy No. 0000000034751578-01
ANNEXURE - B
Attached to and forming part of the Schedule to the Policy No. 0000000034751578-01
Important Note:
Please examine this Policy including its attached Schedules/ Annexure if any. In the event of any discrepancy please contact the office of the Company
immediately, it being noted that this Policy shall be otherwise considered as being entirely in order.
Please refer the Claims Settlement & Grievance Redressal procedure document attached herein for ready references.
INTIMATING A CLAIM
"For Intimating a Claim with us please contact us through the following channels:
E mail - [email protected]
CLAIM SETTLEMENT
The Company will settle the claim under this policy within 30 days from the date of receipt of necessary documents required for assessing the claim. In the
event that the Company decides to reject a claim made under this policy, the Company shall do so within a period of thirty days of the Survey Report or the
additional Survey Report, as the case may be, in accordance with the provisions of Protection of Policyholders’ Interest Regulations 2017.
The insurance under Item 1 is limited to (a) loss of Gross Revenue and (b) Increase in Cost of Working and the amount payable as indemnity thereunder
shall be:
(a) IN RESPECT OF LOSS OF GROSS REVENUE: the amount by which the Gross Revenue earned during the Indemnity Period shall, in consequence of
the damage, fall short of the Standard Gross revenue
(b) IN RESPECT OF INCREASE IN COST OF WORKING: the additional expenditure (subject to the provisions of Memo 2) necessarily and reasonably
incurred for the sole purpose of avoiding or diminishing the loss of Gross revenue which but for that expenditure would have taken place during
the indemnity period in consequence of the Damage but not exceeding the amount of the reduction in gross revenue thereby avoided.
less any sum saved during the Indemnity Period in respect of such of the working expenses and standing charges of the business as may cease or be
reduced in consequence of the damages,
Provided that if the Sum Insured by this Item be less than* the Annual Gross Revenue, the amount payable under this shall be proportionately reduced.
Definitions
GROSS REVENUE - The money paid or payable to the insured for* * in course of the business at the premises.
INDEMNITY PERIOD - The period beginning with the occurrence of the damage and ending not later than 12 months thereafter during which the results
of the business shall be affected in consequence of the damage.
STANDARD GROSS REVENUE - The gross Revenue during the period in the twelve months To which such adjustments shall be made as may be
immediately before the date of the damage which corresponds with the Indemnity necessary to provide for the trend of the business and for
Period. variations in or special circumstances affecting the
business either before or after the damage or which
would have affected the business had the damage not
ANNUAL GROSS REVENUE - The Gross Revenue earned during the period in the twelve occurred so that the figures thus adjusted shall represent
months immediately before the date of the damage. as nearly as may be reasonably practicable the results
which, but for the damage, would have been obtained
during the relative period after the damage.
* Here is inserted the appropriate multiple if the Indemnity period exceeds 12 months
** Here is inserted an agreed description such as “work done and service rendered” or “entertainment provided” and, if necessary, a qualifying
exclusion such as “excluding the cost of drink and food supplied.”
Memo 1: If during the Indemnity Period work shall be done or services rendered elsewhere than at the premises for the benefit of the business either by
the Insured or by others on Insured's behalf the money paid or payable in respect of such work or services shall be brought into account in arriving at the
Gross Revenue during the Indemnity Period.
Memo 2: In the event of * the Gross Revenue earned during the accounting period of twelve months most nearly concurrent with any period of
Insurance, as certified by the Insured's Auditors, less than the Sum Insured thereon, a pro-rata return of premium not exceeding 50% of the premium
paid on such Sum Insured for such period of Insurance will be made in respect of the difference provided the Insured's declaration is received within
twelve months of the expiry of the Policy. If any damage shall have occurred, giving rise to a claim under the Policy, such return shall be made in respect
only of so much of the said difference as is not due to such damage.
Note: The words “Gross Revenue” wherever they occur, may be altered to Revenue, Gross Income, Commission, Gross Fees, Royalties or similar term to
suit the nature of the income of an insured's business.
1.Notwithstanding any provision to the contrary within this insurance agreement, this insurance agreement excludes all actual or alleged loss,
liability, damage, compensation, injury, sickness, disease, death, medical payment, defence cost, cost, expense or any other amount incurred by or
accruing to the Insured, directly or indirectly and regardless of any other cause contributing concurrently or in any sequence, originating from, caused
by, arising out of, contributed to by, resulting from, or otherwise in connection with a Communicable Disease or the fear or threat (whether actual or
perceived) of a Communicable Disease.2.As used herein, a Communicable Disease means any disease which can be transmitted by means of any
substance or agent from any organism to another organism where:2.1. the substance or agent includes, but is not limited to, a virus, bacterium,
parasite or other organism or any variation thereof, whether deemed living or not, and2.2. the method of transmission, whether direct or
indirect, includes but is not limited to, airborne transmission, bodily fluid transmission, transmission from or to any surface or object, solid,
liquid or gas or between organisms, and2.3. the disease, substance or agent can cause or threaten bodily injury, illness, emotional distress or
damage to human health, human welfare or property damage.
Liability arising out of Cyber liability stands excluded. For the purpose of this endorsement Cyber Liability event means any:a. Hacking attack or virus
attack;b. malicious damage to the Insured’s Computer Systems by an Employee;c. accidental damage to or destruction of the Insured’s Computer
6 Records because of an operational error, an error while establishing the parameters, or an involuntary error by an Employee or a service provider;
ord. failure of a service provider hosting the Insured’s Computer Systems as a direct result of a) to c) abovee. failure of a direct or back-up power
Co supply or under/ over voltage but only if such power supply is owned, managed or controlled by the Insured or by their service provider;f.
electrostatic build-ups or electromagnetic disturbances.
The Company shall not be deemed to provide cover and shall not be liable to pay any claim or provide any benefit hereunder to the extent that the
provision of such cover, payment of such claim, or provision of such benefit would expose that Insurer to any sanction, prohibition or restriction
under United Nations resolutions or the trade or economic sanctions, laws or regulations of European Union, United Kingdom or United States of
America.
Notwithstanding any provision to the contrary within this Insurance or any endorsement thereto, it is agreed that this Insurance excluded loss,
damage, cost or expenses of whatsoever nature, directly or indirectly, caused by, resulting from or in connection with any of the following regardless
of any other cause or event contributing concurrently or in any other sequence to the loss:War, invasion, act of foreign enemy, hostilities or warlike
operations (whether war be declared or not), civil war, permanent or temporary dispossession resulting from confiscation, commandeering,
requisition or destruction of or damage to property by order of the government d jure or de facto or by any public authority, Mutiny, civil commotion
assuming the proportions or amounting to a popular rising, tribal rising, military rising, insurrection, rebellion, revolution, military or usurped power,
martial law or state of siege or any of the events or cause which determine the proclamation or maintenance of martial law or state of siege.This
endorsement also excluded loss, damage, cost or expenses of whatsoever nature directly or indirectly caused by, resulting from or in connection with
any action taken in controlling, preventing, suppressing or in any way relating to above.If the Company alleges that by reason of this exclusion, any
loss, damage, cost or expenses is not covered by this Insurance then the burden of proving the contrary shall be upon the Insured. In the event any
portion of this endorsement is found to be invalid or unenforceable, the remainder shall remain in full force and effect.
Notwithstanding anything herein contained to the contrary, it is hereby declared and agreed that this Insurance does not cover any loss, damage, cost
or expenses of whatsoever nature directly or indirectly caused by, resulting from or in connection with any of the following regardless of any other
cause or even contributing concurrently or in any other sequence to the loss:- Ionizing radiations from or contamination by radioactivity from any fuel
or from any nuclear waste from the combustion of nuclear fuel;- The radioactive, toxic, explosive or other hazardous or contaminating properties of
any nuclear installation, reactor or other nuclear assembly or nuclear component thereof;- Any weapon of war employing atomic or nuclear fission
and/or fusion or other like reaction or radioactive force or matter.
Property Damage covered under this agreement shall mean physical damage to the Substance of property.Physical Damage to the substance of
property shall not include damage to data or software, in particular any detrimental change in data, software or compute programs that is caused by
a deletion, a corruption or a deformation of the original structure.Consequently the following are excluded from this agreement:- Loss of or damage
to date or software, in particular any detrimental change in data, software or computer programs that is caused by a deletion, a corruption or a
deformation of the original structure, and any business interruption, losses resulting from such loss or damage. Notwithstanding this exclusion, loss of
or damage to data or software, which is the direct consequence of insured physical damage to the substance of property, shall be covered.- Loss or
damage resulting from impairment in the function, availability, range of use of accessibility of data, software or computer programs, and any business
interruption losses resulting from such loss or damage.
This Policy excludes loss, damage, cost or expense of whatsoever nature directly or indirectly caused by, resulting from or in connection with any act
of terrorism regardless of any other cause or event contributing concurrently or in any other sequence to the loss.For the purpose of this exclusion,
an act of terrorism means an act or series of acts, including but not limited to the use of force or violence and/or the threat thereof, of any person or
group(s) of persons, whether acting alone or on behalf of or in connection with any organisation(s) or government(s), or unlawful associations,
recognized under Unlawful Activities (Prevention) Amendment Act, 2008 or any other related and applicable national or state legislation formulated
to combat unlawful and terrorist activities in the nation for the time being in force, committed for political, religious, ideological or similar purposes
including the intention to influence any government and/or to put the public or any section of the public in fear for such purposes.This exclusion also
includes loss, damage, cost or expense of whatsoever nature directly or indirectly caused by, resulting from or in connection with any action taken in
controlling, preventing, suppressing or in any way relating to the above.
1.Notwithstanding any provision, clause or term of this Policy to the contrary, this Policy excludes any loss, cost, damage, liability, claim, fines, penalty
or expense or any other amount of whatsoever nature, whether directly or indirectly and/or in whole or in part, related to, caused by, contributed to
by, resulting from, as a result of, as a consequence of, attributable to, arising out of, arising under, in connection with, or in any way involving (this
includes all other terms commonly used and/or understood to reflect or describe nexus and/or connection from one thing to another whether direct
or indirect):1.1 a Communicable Disease and/or the fear or threat (whether actual or perceived) of a Communicable Disease and/or the actual or
alleged transmission of a Communicable Disease regardless of any other cause or event contributing and/ or occurring concurrently or in any
sequence thereto, and1.2 a pandemic or epidemic, as declared by the World Health Organisation or any governmental authority.2. As used herein,
Communicable Disease means: any infectious, contagious or communicable substance or agent and/or any infectious, contagious or communicable
disease which can be caused and/or transmitted by means of substance or agent where:2.1 the disease includes, but is not limited an illness, sickness,
condition or an interruption or disorder of body functions, systems or organs, and2.2 the substance or agent includes, but is not limited to, a virus,
bacterium, parasite, other organism or other micro-organism (whether asymptomatic or not); including any variation or mutation thereof, whether
deemed living or not, and2.3 the method of transmission, whether direct or indirect, includes but not limited to, airborne transmission, bodily fluid
transmission, transmission through contact with human fluids, waste or the like, transmission from or to any surface or object, solid, liquid or gas or
between organisms including between humans, animals, or from any animal to any human or from any human to any animal, and2.4 the disease,
substance or agent is such2.4.1 that causes or threatens damage or can cause or threaten damage to human health or human welfare, or2.4.2 that
causes or threatens damage to or can cause or threaten damage to, deterioration to, contamination of, loss of value of, loss of marketability of or loss
of use or usefulness of, tangible or intangible property.For avoidance of doubt, Communicable Disease includes but is not limited to Coronavirus
Disease 2019 (Covid -19) and any variation or mutation thereof.3.For further avoidance of doubt, any contingent or other business interruption loss,
cost, damage, loss of income, loss of use, increased cost of working and/or extra expense arising out of or attributable to:3.1 any partial or complete
closure of and/or slowdown in, including but not limited to any closure by or under the advisories of public, military, government or civil authorities,
or any denial of access to reinsured premises, or customer and or supplier premises (including service / utility providers), or3.2 change in consumer
behaviour, or3.3 an absence of infected employees or employees suspected of being infected shall not be covered by this Policy.4.For still further
avoidance of doubt, loss, cost, damage, liability, claim, fines, penalty or expense or any other amount excluded hereby, includes but is not limited to
any cost to identify, clean-up, detoxify, disinfect, decontaminate, mitigate, remove, evacuate, repair, replace, monitor, sanitize or test: (1) for a
Communicable Disease or (2) any tangible or intangible property covered by this Policy that is affected by such Communicable Disease.5.It is clarified
that (1) no other prior, concurrent or subsequent provision, clause, term or exception of this Policy (including (but not limited to) any prior,
concurrent or subsequent endorsement and/or any provision, clause, term, buy back or exception that operates, or is intended to operate, to extend
the coverage of, or protections provided by, this Policy by whatever name called like any coverage extension, additional coverage, global extension,
exception to any exclusion); (2) no change in the law, clause or similar provision; (3) no follow the fortunes clause or similar provision; and/or (4) no
change in the law or any regulation (to the extent permitted by applicable law), shall operate to provide any reinsurance, coverage or protection
under this Policy that would otherwise be excluded through the exclusion set forth in this Clause.6.If the insurer alleges that by reason of this
[Endorsement][Clause] any amount is not covered by this Policy the burden of proving the contrary shall rest in the insured.
If option to delete STFI peril is exercisedIn consideration of the payment by the Insured to the Company of the sum of As agreed additional premium,
it is hereby agreed and declared that notwithstanding anything stated in the printed exclusions of this Policy to the contrary, this Insurance is
extended to cover loss or damage (including loss or damage by fire) to any of the property Insured by this Policy occasioned by earthquake including
Landslide / Rockslide resulting therefrom but excluding flood or overflow of the sea, lakes, reservoirs and rivers caused by Earthquake.Provided
always that all the conditions of this Policy shall apply (except in so far as they may be hereby expressly varied) and that any reference therein to loss
or damage by fire shall be deemed to apply also to loss or damage directly caused by any of the perils which this insurance extends to include by
virtue of this endorsementIf option to delete STFI peril is not exercisedIn consideration of the payment by the Insured to the Company of the sum of
29,000,000/- additional premium, it is hereby agreed and declared that notwithstanding anything stated in the printed exclusions of this Policy to the
contrary, this Insurance is extended to cover loss or damage (including loss or damage by fire) to any of the property Insured by this Policy occasioned
by or through or in consequence of earthquake including flood or overflow of the sea, lakes, reservoirs and rivers and/or Landslide / Rockslide
resulting therefromProvided always that all the conditions of this Policy shall apply (except in so far as they may be hereby expressly varied) and that
any reference therein to loss or damage by fire shall be deemed to apply also to loss or damage directly caused by any of the perils which this
insurance extends to include by virtue of this endorsementSpecial conditions1) Excess clause5% of each and every claim subject to a minimum of
Rs.10,000/.2) Extension cover shall be granted only if the entire property in one complex / compound / location covered under the Policy is
extended to cover this risk and the Sum Insured for this extension is identical to the Sum Insured against the risk covered under main Policy except for
the value of the plinth and foundations of the building(s).3) Onus of proofIn the event of the Insured making any claim for loss or damage under this
Policy he must (if so required by the Company) prove that the loss or damage was occasioned by or through or in consequence of earthquake.
It is agreed and declared that, whenever found necessary, the term 'Output' may be substituted for the term 'Turnover' and for the purpose of this
policy 'Output' shall mean the sale value of goods manufactured by the 'Insured' in the course of the business at the premises, Provided that : (a) Only
one such meaning shall be operative in connection with any one occurrence involving damage (as within defined). (b) If the meaning set out above be
used, memo No.1 shall be altered to read as follows: Memo 1 : If during the Indemnity Period goods shall be manufactured other than at the
premises for the benefit of the business either by the Insured or by others on the Insured's behalf, the sale value of the goods so manufactured shall
be brought into account in arriving at the output during the indemnity period.
If the Insured declares, at the latest twelve months after the expiry of any period of insurance, that the Gross Profit earned (or a proportionately
increased multiple thereof where the maximum Indemnity Period exceeds 12 months) during the accounting period of 12 months most nearly
concurrent with any period of insurance, as certified by the Insured's Auditors, was less than the Sum Insured thereon, a pro-rata return of premium
not exceeding 50% of the premium paid on such Sum Insured for such period of Insurance shall be made in respect of the difference. Where,
however, the declaration is not received by the Company within twelve months after the expiry of the period of insurance, no refund shall be
admissible. If any damage has occurred giving rise to a claim under this Policy, such return shall be made in respect only of said difference as is not
due to the damage.
Departmental Clause
If the business be conducted in departments, the independent trading results of which are ascertainable, the provision of Clauses (a) and (b) of Item 1
shall apply separately to each department affected by the damage except that if the Sum Insured by the said item be less than the aggregate of the
sum produced by applying the rate of gross profit for each department of the business (whether affected by the damage or not) to the relative
Annual Output thereof, the amount payable shall be proportionately reduced.
The Insurance under Item No. is limited to the reasonable charges payable by the Insured to their Auditors for producing and certifying any
particulars or details contained in the Insured’s books of account or other business books or documents or such other proofs, information or evidence
as may be required by the Company under the terms of Condition 3 of this Policy. Any particulars or details contained in the Insured’s books of
account or other business books or documents which may be required by the Company under Condition 3 of this Policy for the purpose of
investigating or verifying any claim hereunder may be produced and certified by the Insured’s Auditors, and their certificate hall be prima facie
evidence of the particulars and details to which such certificates relate.
Attached to and forming part of the Schedule to the Policy No. 0000000034751578-01
RECEIPT
TOTAL 0.00
Disclaimer
1. Receipt subject to realisation of instrument submitted
2. Kindly refer to the policy document for time of commencement of cover
For and on behalf of
SBI General Insurance Co. Ltd.
Authorized Signatory
Attached to and forming part of the Schedule to the Policy No. 0000000034751578-01
GST INVOICE
Generic
997137 9,958.00 1% 0.00 9.00 896.22 9.00 896.22 0.00 0.00
Product
Total Invoice
Value (In 11,750.00
Figures)
Taxes
1,792.44 Authorized Signatory
Applicable
896
995
89
995
0
995
SBI General Insurance Company Limited
Corporate & Registered Office: Fulcrum Building, 9th Floor, A & B Wing, Sahar Road, Andheri (East), Mumbai 400 099. I CIN:U66000MH2009PLC190546 I
Tel.: +91 22 42412000 I www.sbigeneral.in I Logo displayed belongs to State Bank of India and is used by SBI General Insurance Co. Ltd. under license I IRDAI
Registration Number 144 I Product Name: Consequential Loss (Fire) Insurance Policy I UIN: IRDAN144CP0007V01200910 I IRDAI Reg No.144
Specification I - Revenue Basis
Provided that
1. Such Damage is caused at any time after payment of the premium during the period of insurance named in the Schedule or of any subsequent period
in respect of which the Insured shall have paid and the Company shall have accepted the premium required for the renewal of the Policy.
2. At the time of the happening of the Damage there shall be in force a Fire Policy covering the interest of the Insured in the property at the premises
against such Damage and that payment shall have been made or liability admitted there under. However, the Proviso shall not apply where payment is
not made under Fire Policy, solely due to operation of a proviso in Fire Policy excluding liability for losses below a specified amount.
3. The liability of the Company shall in no case exceed in respect of each item the sum expressed in the said Schedule to be insured thereon or in the
whole the total sum insured hereby or such other sum or sums as may hereafter be substituted therefor by memorandum duly signed by or on behalf
of the Company.
Conditions
1. The insurance by this Policy shall cease if:
The business be wound up or carried on by a Liquidator or Receiver or permanently discontinued
a)
or
The Insured's interest ceases otherwise than by
b)
death or
Any alteration be made either in the business or in the premises or property therein whereby the risk of Damage is increased, at any time after
c)
the commencement of this insurance, unless its continuance be admitted by memorandum signed by or on behalf of the Company.
2. Notice shall be given to the Company of alteration in existing blocks, addition of new blocks and/or premises and/or deletion of existing blocks and/or
premises during the currency of the Policy to enable the Company to determine whether the basis rate of the Policy undergoes a change as a result of
such inclusions/exclusions and to effect necessary adjustments in the premium under this Policy.
3. On the happening of any Damage in consequence of which a claim is or may be made under this Policy, the Insured shall
a) forthwith give notice thereof to the Company,
b) with due diligence do and concur in doing and permit to be done all things which may be reasonably practicable to minimise or check any
interruption of or interference with the business or to avoid or diminish the loss.
c) not later than thirty days after the expiry of the period of Indemnity or within such further time as the Company may in writing allow, at his own
expense deliver to the Company in writing a statement setting forth particulars of his claim together with details of all other insurances (if any)
covering the damage or any part of it or consequential loss of any kind resulting therefrom.
d) at his own expense produce or procure and give to the Company such books of account and other business books, vouchers, invoices, balance
sheets and other documents, proofs, information, explanation and other evidence as may reasonably be required by or on behalf of the
Company for the purpose of investigating or verifying the claim together with a declaration on oath or in other legal form of the truth of the
claim and of any matters connected therewith.
No claim under this Policy shall be payable unless the terms of this condition have been complied with and in the event of non-compliance therewith in
any respect, any payment on account of the claim already made shall be repaid to the Company forthwith.
4. In no case whatsoever shall the Company be liable in respect of any claim under this Policy after the expiration of:
a) One year from the end of the period of indemnity or if later,
b) Three months from the date on which payment shall have been made or liability admitted by the Company covering the Damage giving rise to
the said claim, unless the claim is the subject of pending action or Arbitration.
5. The parties to the contract may mutually agree and enter into a separate Arbitration Agreement to settle any and all disputes in relation to this
policy.Arbitration shall be conducted under and in accordance with the provisions of the Arbitration and Conciliation Act, 1996.
6. This Policy and the Schedule annexed (which forms an integral part of this Policy) shall be read together as one contract, and words and expressions to
which specific meanings have been attached in any part of this Policy or of the Schedule shall bear such specific meanings wherever they may appear.
.
7. This insurance does not cover any loss resulting from Damage occasioned by or through or in consequence, directly or indirectly, of any of the
following occurrences, namely:-
a) War, Invasion, act of foreign enemy, hostilities or Warlike Operations (whether war be declared or not), Civil War.
b) Mutiny, Civil Commotion assuming the proportion of or amounting to a popular-rising, military rising, insurrection, rebellion, revolution, military
or usurped power.
In any action suit or other proceeding where the Company alleges that by reason of the provision of this condition any loss or damage is not covered
by this Insurance, the burden of proving that such loss or damage is covered shall be upon the Insured.
8. At all times during the period of insurance of this Policy, the insurance cover will be maintained to the full extent of the respective sum insured in
consideration of which, upon the settlement of any loss under this Policy, pro-rata premium for the unexpired period from the date of such loss to the
expiry of period of insurance for the amount of such loss shall be payable by Insured to the Company.
The additional premium referred above shall be deducted from the net claim amount payable under the Policy. This continuous cover to the full extent
will be available notwithstanding any previous loss for which the Company may have paid hereunder and irrespective of the fact whether the
additional premium as mentioned above has been actually paid or not following such loss. The intention of this condition is to ensure continuity of the
cover to the Insured subject only to the right of the Company for deduction from the claim amount when settled of pro-rata premium to be calculated
from the date of loss till expiry of the Policy.
Notwithstanding what is stated above, the Sum Insured shall stand reduced by the amount of loss in case the Insured, immediately on occurrence of
the loss, exercises his option not to reinstate the Sum Insured as above.
If you may have a grievance that requires to be redressed, you may contact the us with the details of the grievance through
Stage 1
If you are dissatisfied with the resolution provided or for lack of response, you may write to [email protected] ;We will look into
the matter and decide the same expeditiously within 14 days from the date of receipt of your complaint. For Senior Citizens: Senior Citizens can
reach us at [email protected] ; Toll Free - 1800 22 1111 / 1800 102 1111 Monday to Saturday (8 am - 8 pm)
Stage 2
In case, you are not satisfied with the decision/resolution communicated by the above office, or have not received any response within 14 days,
you may send your Appeal addressed to the Grievance Redressal Officer at: [email protected] . or contact at: 022-42412070.
Address: Grievance Redressal Officer, 9th Floor, A & B Wing, Fulcrum Building, Sahar Road, Andheri (East), Mumbai 400 099
Stage 3
In case, you are not satisfied with the decision/resolution communicated by the above office, or have not received any response within 14 days,
you may Register your complaint with IRDAI on the below given link https://bimabharosa.irdai.gov.in/Home/Home
Stage 4
If your grievance remains unresolved from the date of filing your first complaint or is partially resolved, you may approach the Insurance
Ombudsman falling in your jurisdiction for Redressal of your Grievance. The details of the Insurance Ombudsman can be accessed at
https://www.cioins.co.in/Ombudsman
If Your issue remains unresolved You may approach IRDAI by calling on the Toll-Free no. 155255 or You can register an online complaint on the
website http://igms.irda.gov.in
The list of Insurance Ombudsman offices along with their area of jurisdiction is attached herewith.
Ombudsman Offices
State of Gujarat and Union Territories of Dadra & Nagar Haveli and AHMEDABAD
Daman and Diu. 2nd Floor, Shree Jayshree Ambica Chambers,
Nr. C U Shah College, 5, Navyug Colony, Ashram
Road,
AHMEDABAD-380014
Tel: 27546150, Fax: 079-27546142
Email: [email protected]
States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories KOLKATA
of Andaman and Nicobar Islands. Hindustan Bldg. Annexe, 4, C.R. Avenue, 4th Floor, KOLKATA - 700
072.
TEL : 033-22124346/22124339
Fax : 033-22124341
Email:[email protected]
IRDA has launched the Integrated Grievance Management System (IGMS). IGMS is a grievance redress monitoring tool for IRDA. Policyholders
who have grievances should register their complaints with the Grievance Redress Channel of the Insurance Company first. If policyholders are
not able to access the insurance company directly for any reason, IGMS provides a gateway to register complaints with insurance companies.
Complaints shall be registered with insurance companies first and only if need be, be escalated them to IRDA (Consumer Affairs Department).
Website: http://www.policyholder.gov.in/Integrated_Grievance_Management.aspx