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7 Uber - Case Study

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101 views2 pages

7 Uber - Case Study

Uploaded by

hod cse
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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REAL
SOLUTIONS
Technology Industry

OVERVIEW: CASE STUDY:


The Customer UBER INDIA SYSTEMS PRIVATE LIMITED
Uber India Systems Private Limited
Uber is a once-in-a-generation technology company that offers a platform to
The Challenge connect drivers, riders, restaurants and customers, through its various
Information stored separately by solutions including ride-hailing, food delivery, and even bicycle-sharing
multiple vendors services. Present in 63 countries, Uber is estimated to have more than 110
Inefficient information access and million users worldwide, with Uber India making up a significant
lack security contribution to the company’s global operations.
Labour-intensive information retrieval

Dealing with Labour-Intensive Information Retrieval


The Solution
Therefore Online As a notable player in the industry, Uber India is expected to collect, store and
information management solution appropriately use the data of its users via a secure platform. A large part of
imageRUNNER ADVANCE Uber India’s processes involves conducting background checks of the drivers
multifunction devices it on-boards and retaining their records, which could then be provided to
regulators and authorities, when needed.
The Results
Well-organised information on a Uber India depended on several external vendors performing the
cloud platform background checks to store the records separately, and provide the detailed
Real-time information access and reports upon requests. Maintaining high volume of paperwork and large
improved security amount of sensitive information at the vendors’ repository also appeared to
Simple and quick information retrieval be risky on top of the labour-intensive task of retrieving information.

Uber India had to spend precious time searching for current and updated
versions of the reports, as the vendors did not provide version search
capabilities for the records.

Finding the Right Solution


Inefficient and inconvenient information access prompted Uber India to look
for a solution that could organise its business data on a central, secure and
easy-to-use platform. It was essential for Uber India to integrate the solution
into its existing cloud-based infrastructure for different departments and
branches to share and retrieve information easily.

Turning to a trusted vendor with a wealth of experience in information


management and security policies, Uber India found its answer in Canon’s
document solutions.
Information Management Made Simple with information management solution integrated seamlessly
Therefore™ Online with Uber India’s existing cloud-based infrastructure. Instead
of purchasing expensive servers, the company opted for a
On the advice of Canon’s team, Uber India implemented pay-per-use subscription that could be upgraded as and
Therefore™ Online, a cloud-based information when required.
management solution designed to securely store, manage
and process all types of business information. Therefore™ Online also generates real-time reports on usage
workflows, providing useful data to inform and improve
With user-friendly features, convenient accessibility and a business processes.
handy drag-and-drop functionality, Therefore™ Online
made information organisation and retrieval easier. Driving Productivity with Canon
Equipped with Optical Character Recognition (OCR), the
Through the use of Therefore™ Online with a fleet of Canon
solution helped Uber India locate reports quickly with just
imageRUNNER ADVANCE multifunction devices, Uber India
a simple keyword search.
has streamlined their information management processes
using a single, secure platform. Documents can now be
Canon also helped to create a cloud-based folder that
accessed in real-time and on-the-go. Shorter time spent on
allowed the upload of records to Therefore™ Online
retrieving files have increased productivity significantly for
automatically by simply dropping files into the folder. The
Uber India, allowing the company to focus on more
solution cut down considerable time and effort spent on
productive tasks. The implementation of Canon’s hardware
storing and calling up reports, boosting productivity across
and software solutions have also helped Uber India minimise
the board.
operational costs.

Better Integration, More Cost-Savings Uber India has effectively resolved their challenges
Uber India found a scalable, cost-effective and pertaining to information organisation and retrieval, proving
value-adding total solution with Therefore™ Online. The that business truly can be simple with Canon.

We evaluated several solutions, but found them too complex to


deploy, and they were unable to meet the security standards that
we needed. With Canon Therefore™ Online, the cloud-based
information management solution allowed us to manage our
documents more efficiently without additional expenditure on
server infrastructure, greatly improving our operational workflow.

Mr. Brish Bhan Vaidya


Head of Strategic Sourcing (APAC)

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