KHOKHAL PARTH

Ahmedabad, Gujarat — [email protected] — 8401504654

Parth Khokhal

EDUCATION
Gandhinagar Institute of Technology, Moti Bhoyan, Gujarat. 2020 - 2024
Computer Engineering CGPA: 7.11

St. Mary's Higher Secondary School, Ahmedabad, Gujarat. 2005 - 2020

HSC: 51%
SSC: 73%
SKILLS

• Technologies/Frameworks: Matplotlib, Seaborn, Scikit-learn, Django Framework

• Programming: Current main focus on java, previously worked on Python, R, HTML, CSS
• Developer Tools: Eclipse for Java, Jupyter Notebook, Google collab, Eclipse, Power BI
• Coursework: Data Science and Machine Learning with Data Analytics (Internship Project: Content based filtering
recommendation using moods), Digital parking system, Backend web development using node.js and express, currently working
on Java selenium automation testing.

EXPERIENCE
IMS Decimal Ahmedabad, Gujarat
Payroll Specialist February 2022 - July 2023

• Initially as a fresher in the outsourcing field, I was responsible for timesheets attachment and processing the timesheets for 6
months. Also learned about the contract building for the nurses.
• Post of six months because of my Communication, Leadership and management, Client Relation and Services. Due to some
reasons, I got the opportunity to lead the team off paper which I did seamlessly.
• After that I have started timesheet auditing, Manager review for the different states nurses’ timesheets which falls under my
surveillance and last one is Finalizing and payment release of all the nurses.
• Along with that I have worked as a credit controller as backup for US.

Tech Mahindra Gandhinagar, Gujarat

Customer Support Executive Sept 2020 – Feb 2022

• I was working for Swiggy’s customer support (chat process) my role includes to resolve customers query over chat and over call
if require.
• Depending upon the situation and query need to connect with restaurants, delivery partners and customers for the order status
and issues.
• Customers comes with different issues related to the orders, discounts, coupons, subscriptions, payment related issues and
more.
• For a year I worked as a customer support executive, then after I have got the opportunity to work as a quality
analyst and assurance for some reasons it was also off paper even so I accepted it and continued.

PROJECTS
Content based filtering recommendation using moods |
Python, R, Numpy, Pandas, Matplotlib and seaborn, sckit-learn Jan 2024 – Arpil 2024

• The proposed approach takes use of NLP and data extraction techniques for reliable text analysis. Hence, strategies for
extracting and assessing emotional content from written text are helpful for interpreting a person's viewpoint or mental state
from a social media post. The models concentrate on utilizing LRA-DNN to efficiently analyse emotions using data obtained from
social media networks.
• To equalize the scores for the often-occurring terms across all documents and enable con-tent filtering, the frequency of the
words should be rescaled depending on how frequently they would appear in all searches.
• To provide recommendations for pertinent information and to personalize their interactions with clients.
• To assist in serving a huge audience by completely automating the process, starting with content screening and concluding with
the distribution of content that satisfies consumer demands.
 Notice Hub | HTML, CSS, Python, D’jango framework July 2023 - August 2023
• The website offers a user-friendly interface that enables to revolutionize the way organizations, institutions, and communities
manage and disseminate information by providing a centralized and efficient platform for creating, distributing, and engaging
with notices and announcements.
• Notice Hub are geared toward improving communication, efficiency, and engagement while providing a secure and user-friendly
platform for managing and sharing notices and announcements.
• Aims to create a more connected, informed, and collaborative environment for its users.

CERTIFICATES
Champion of the month at IMS January 2023
June 2022
• Received an ICE Award along with certificate for being the emerging employee & champion of the month January 2023 for
managing and leading the team.
• Received an ICE Award along with certificate for being the Newbie champion of the month June 2022.

Best performance at Tech Mahindra (Swiggy) January 2022

December 2021
January 2021
• Received an ICE Award along with certificate for being the Top performer of the Swiggy team for the month of January 2022.
• Received a certificate for 100% C-Sat (customer satisfaction) with 17 responses along with 8:15 min of AHT (average chat
handling time) on Dec 2021.
• Received an award along with certificate for being Quality Achievers for the day with 100% of audit score on Jan 2021.