October 2024 Resume

MARCIA KEY
2040 S NEW FLORISSANT RD, FLORISSANT, MO 63031

Phone: (314) 369-4591
Email: [email protected]
Objective
Accounting and Office professional looking to apply the vast skills obtained over years of experience,
while learning and applying new skills.
Ability Summary
Administrative/Office Skills, Customer Service, Reception Duties, Scheduling, Strong Written and Oral
Communication, Clerical, Accounting: Payable/Receivable Yardi Experience,Microsoft Experience in
Word, Excel, PowerPoint, Publishing, Data Entry, Indound/Outbound Call Center Experience, Sales,
Collections, Troubleshooting
Employment History
04/2024 - 10/2024 Office Manager
Robert Half/Microsoft (CBRE), Saint Louis, MO
Job Description:
Responsible for greeting and checking in guests occasionally, showing the individuals to their
assigned conference room, answering phones, and assisting with other clerical tasks as
needed. Filled in for receptionist as needed. Assisted in booking and scheduling groups for
meeting spaces. Ensured both kitchens were well-kept, made sure to coordinate with the
maintenance staff crew. Ordered office supplies. Kept kitchens and client coffee bars stocked
up. Completed purchase orders, created badges for visitors for events, activated and
deactivated workers badges. Vendor coordination. Via computer access, reviewed budget and
financial reports to order office supplies and drinks. Ensured lunch was set up for clients. Check
in service/repair workers and escort them to designated area. Coordinate for repairs and
maintenance.
11/2022 - 04/2024 Administration Assistant/Receptionist

Housing Authorities St Louis, Saint Louis, MO
Receptionist/Administrative Assistant
11/2022 - Current Housing Authority of St. Louis County 8865 Natural Bridge, Saint
Louis, MO
Responsibilities:
Greet visitors and assist them, resolve any issues to help caseworkers. Direct visitors
to the correct staff Member. Receive, sort, and distribute incoming mail. Prepare
outgoing mail for distribution. Receive Package deliveries and distribute accordingly.
Monitor and restock office supplies. Ensure office
Equipment is properly maintained and serviced. Keep office area clean and tidy,
including Lobby.
Answer and direct phone calls, take messages, and provide information as needed.
Provide clerical & Administrative support to various departments as needed. Manage
calendars, schedule appointments.
Handle customer inquiries and provide excellent customer support.
01/2022 - 11/2022 Customer Service Representative (Customer Service
Carshield Inc., Saint Peters, MO
Payment Processing Responsibilities:
Collecting payments from past due accounts, Inbound and outbound calls, Updating
Customers Files as needed. Other tasks as assigned
Pre-Sales Responsibilities:
Reconnecting with existing leads to qualify potential customers. Gathering key
information from customers and supporting their transition to the Sales
team. Maintaining a consistently positive attitude and customer first approach to
deliver stellar service to all customers. Maintaining current knowledge of products and
services offered. Other tasks as assigned
10/2016 - 12/2021 Office and Administrative Assistant
First Presbyterian Church of Ferguson, Saint Louis, MO
Provided administrative assistance to the Pastor and other church needs as required
or as requested including correspondences, typing, and information research, filing
and taking telephone messages, Drafted memos/letters, created weekly bulletins,
monthly newsletter, Speciality bulletins, postings of events, notifying church members
as needed on new updates & materials via One Call system, email, postal mailings.
Created the church directory and maintained the status of new and older members of
the church. Communicated with the Pastors, Session Members, Deacons and anyone
else who manages those in the hospitals, nursing homes, etc. Mailed weekly and
monthly bulletins to members who can no longer attend services. Scheduled and
performed word processing activities; formatted, revised and printed out final copies
of complex documents. Ordered and maintained office supplies for the office and
different groups of the church. Maintained the Church calendar, flower chart calendar,
birthday calendar, ordering flowers for Sunday Worship Services. Maintained
company files, soft and hard copy alike.
Performed other administrative or office duties as required or as assigned.
03/1994 - 02/2016 Tax Consultant
Equifax, Inc., Earth City, MO
Administered client Unemployment Accounts ensuring accurate tax rate assignment
by the states. Extensive contact with clients and state agencies using verbal and
written communication skills. Produced and verified; system generated letters, rate
projections, tax rate notices and annual reports. Investigated and resolved state
issued debits/credits notices, miscellaneous documents and sent them to clients.
Updated client data base (i.e. add-ons, client requested changes, etc.). Consistently
met department, client and state deadlines. Completed audits, planning and
miscellaneous revenue projects. Completed unemployment, withholding, registration
and transfer paperwork for assigned states. Completed Layoff/Claim Impact Studies.
Education History
High School Diploma
University City Senior High School, St. Louis, MO
Accounting, Sanford Business College

Associate's Degree
Sanford Brown Business College,
Occupational Licenses, Certificates and Training
03/2022 Motor Vehicle Extended Services Contract
Missouri Dept. of Insurance
02/2020 Life Insurance Producer
Missouri Dept of Insurance
Honors & Activities
WRITING COACH FOR COLLEGE SUMMIT
JUNIOR ACHIEVEMENT INSTRUCTOR
Additional Information
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October 2024 Resume

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MARCIA KEY

2040 S NEW FLORISSANT RD, FLORISSANT, MO 63031

11/2022 - 04/2024 Administration Assistant/Receptionist

Accounting, Sanford Business College

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