Get ready to take your

proctored online exam

USER GUIDE

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 BE PREPARED FOR EXAM DAY

Online Exam proctoring

Get familiar with our online proctored exam technology

Exams can be nail-biting, but online proctoring shouldn't add to the stress.

The good news is, the uxpertise x Integrity Advocate proctoring technology is seamless, privacy
compliant, and non-invasive.

During the proctored exam, you will be asked to follow simple rules, and our system will monitor
to ensure you respect those rules. It’s not just about rules, we also act as your privacy advocate.
We only collect the information necessary to verify your identity, and nothing more.

Let's take you through step-by-step so you will know what to expect on exam day!

A few key reminders

• No installation required: Our proctored exam does not require an app installation. You can
take your exam on several popular web browsers.
• Registration and Account Creation: To get started, the first step is to register and create
your user account on the exam platform (uxpertise), providing essential details.
• Make sure you have your IDcard with photo ready before taking the exam
Make sure you have a functioning webcam and microphone.
• Validate with your exam provider what level of proctoring is associated with your exam.
• Are external resources allowed
• Is it an open bookor closed bookexam
• Are devices prohibited?
• Are bathroom breaks allowed?
• Are secondary monitors are blocked, and no other ressources are allowed? Then make sure you take
your exam on a Chrome browser or Edge browser.

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 TAKING YOUR EXAM: REGISTER

Register and Access the Exam

1.To register for an exam, click on the catalog menu and click on the activity that contains
the exam you wish to register for.
2.If the activity is free, click register. If the activity is paid, click add to cart and proceed to
checkout by clicking the shopping cart icon on the top right.
3.To access your activity/exam, click on My Space, and select the activity.
4. When you're fully prepared to take the exam, simply click on the "Launch" button next to
the exam name to begin. Your proctored online exam will begin. A step by step prompt will
guide you through the process.

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 TAKING YOUR EXAM: INSTRUCTIONS

During the Exam: The Proctoring Experience

5. When you launch your exam, a prompt will confirm if the exam is proctored. Click
"Confirm" to proceed.
6. Receive a cordial welcome to your proctored exam.
7. Before entering the exam, kindly accept the privacy policy.
8. Click the camera icon to take a photo of yourself.
9. Click the camera icon to take a photo of your identity card. The ID card must
include a photo and name.
10. After capturing your ID, you can choose to hide sections where
private information is listed. Simply click on the "Modify" icon and highlight the
areas.
11. Then click on the arrow to submit.

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 TAKING YOUR EXAM: INSTRUCTIONS

Duringthe Exam: The Proctoring Experience

11. Familiarize yourself with the exam rules by clicking "Continue".

12. If full screen mode is activated, a last message reminds you not to exit full-screen mode during
the exam. Click the green arrow button to begin the exam.

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With these steps completed, you're all set to excel in your examination.

Best of Luck!

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 TAKING YOUR EXAM: EXAM STATUS

After the Exam: Exam Status

Verify your Exam Status:

From the menu bar, access "My Space" and select the activity for which you desire proctored exam
status details. Navigate to the activity syllabus and locate the exam. You will see astatus.

There are four possible statuses:

• In Progress – Our proctors are currently reviewing your proctored exam session to
ensure everything is in order.
• Valid – Congratulations, our proctors reviewed your exam session and determined that
your IDwas valid, and all the rules were respected.
• Invalid (ID) – Our proctors had trouble verifying your ID.Either your ID wasn’t a match, or
the proctor was unable to make the verification and a request to resubmit your ID was
sent by email.
• Invalid (Rules) –Our proctors found that you did not respect one or more rules during
the exam and flagged them to your exam administrator. You will receive an email
explaining the flagged issues. You may inquire about the details of the flagged issues with
your exam administrator.

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 SCREEN-SHARING ISSUES FOR MacOS USERS

Steps for screen-sharing issues for MacOS users

The troubleshooting will depend on your operating system (OS) version and your
browser (Chrome or Edge) .

First step is to click on the Apple icon on the upper left side of the screen and check
what option you have:
• System Settings
• System Preferences

Below are the steps for each.

System Settings

1. Click on System Settings

2. Select Security & Privacy from the left bar list, and then go to Screen Recording.
3. Under Screen Recording, toggle on Google Chrome or Microsoft Edge.
4. If the button for Google Chrome is turned off, you will need to unlock the menu
with your credentials.
5. When prompted, click Quit & Reopen.

Note that the change will not take effect and you will not be able to share your screen until
you quit and restart your browser

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 SCREEN-SHARING ISSUES FOR MacOS USERS

Steps for screen-sharing issues for MacOS users

System Preferences

1. Click on System Preferences

2. Select Security and Privacy
3. Select the "Privacy tab" and in the left bar list, scroll down to the "Screen
Recording" menu
4. If the applications checkboxes are locked for editing, you will need to unlock those
options by clicking the lock icon on the bottom left.
5. After entering the correct username and password, check the Google Chrome
checkbox.
6. When prompted, click "Quit Now".

Note that the change will not take effect and you will not be able to share your screen until
you quit and restart your browser.

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 WEBCAM/MICROPHONE ISSUES

Steps for webcam/microphone issues

1. The first thing we need to make sure is that no other open programs/applications
are there on the device that could be trying to access the camera. For example,
Skype, Facetime, Zoom, including the camera app itself, etc. The camera will only
work on one app at a time.
2. Next is to check if the camera on the device is working. If it is and no other apps or
programs are open, we can proceed to the troubleshooting steps per browser.

The steps we provide are from these website of the specific

browsers.

Chrome
https://support.google.com/chrome/answer/2693767?hl=en&co=GENIE.Platform%3D
Desktop
Edge
https://support.microsoft.com/en-us/windows/windows-camera-microphone-and-
privacy-a83257bc-e990-d54a-d212-b5e41beba857
Safari
https://support.apple.com/en-ca/guide/mac-
help/mchlf6d108da/mac#:~:text=In%20Safari%2C%20to%20allow%20a,click%20Websi
tes%2C%20then%20select%20Camera.

To check the camera setting from a Mac device, you can click here:
https://support.apple.com/en-ca/guide/mac-help/mchlf6d108da/mac

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 FREQUENTLY ASKED QUESTIONS

Privacy FAQ
What is uxpertise and Integrity Advocate’s privacy policy ?
Learn more about uxpertise’s privacy policy.
Learn more about Integrity Advocate’ privacy.

What is done to minimize the Personally Identifiable Information (PII) that is

collected, processed, shared, stored, and retained?
At each step in our process, we consider:
• Are we handling more PII than is required to ensure session integrity?
• Are we requiring more information from learners than they are required to provide if
the session was done in person?

We can proudly state that where learners have demonstrated compliance with session
rules the PII retained is limited to one image of the learner, their name, and their email
address.

Who owns the PII retained by Integrity Advocate and would it be sold in the event of
a company/share sale?
Integrity Advocate does not claim ownership of PII at any time. Part of our privacy
agreement with learners outlines that in the event of a sale none of their PII will be
transferred to new ownership.

How long is PII retained and how do you ensure it is deleted when promised?
All PII data is created with Time To Live (TTL) characteristic embedded in it that limits the
lifetime of the data. Once the prescribed time span has elapsed, data is automatically
deleted. As a default, the vast majority of PII is deleted in 24 hours and all other data in
24 months.

Where is the PII collected by Integrity Advocate stored?

All PII data is stored by default in Ontario, Canada, out of reach of jurisdictions with
governments requiring access to the data. Client-specified storage locations are possible
so long as a similar level of control can be maintained.

How do learners know what PII has been stored/shared and what decisions were
made regarding it?
Learners are provided full access to the PII retained by Integrity Advocate and conclusions
drawn through emails sent directly to them and/or through LMS LTI integration.

How does Integrity Advocate minimize the risk of transmitting PII over the
internet?
Data that never leaves the learner’s device is far more secure than data that does. For this
reason, the Integrity Advocate patent-pending application is designed to execute facial
detection, facial recognition, and optical character recognition processes right on the
learner’s device.

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 FREQUENTLY ASKED QUESTIONS

Privacy FAQ Continued

How is PII protected as it is transmitted over the internet and when stored?
The first and most important aspect of security is to reduce the value of the items you are
trying to protect. Integrity Advocate’s policies on data minimization and deletion remove any
benefit to potential hackers. In addition, all PII is encrypted both in transit and at rest and is
stored on servers and protected by controls that are all subject to regular audits to the SOC 2
security Standard.

How does Integrity Advocate protect learners from inaccurate and biased decisions
made by artificial intelligence?
All sessions are reviewed by humans who determine if a violation occurred. Integrity Advocate
uses artificial intelligence solely to aid both learners and human reviewers by calling attention
to specific situations. As users of AI, we can adamantly proclaim that such technology is still in
its infancy and cannot be relied on to make decisions with accuracy, discretion, and without a
systemic bias.

Exam FAQ
What operating systems/browsers support Integriry Lock (advandced proctoring
features)?
Integrity lock works only on the Google Chrome browser and Edge browser. It can be used on
the following operating systems: Windows (10+), MacOS (10.11+), Linux, Chromebooks. Not
available on mobile devices such as iPads, iPhones or androids, etc. Integrity lock is a set of
advanced proctoring features such as detecting the use of collaborative tools, blocking
secondary monitors, and more. Ask your exam provider if Integrity Lock is activated.

How do I allow browser permissions to use my camera and microphone in Chrome?

Before launching the exam/assessment, click the lock icon inside the URL/address bar and go
to Site Settings. The settings tab will open. Make sure to allow permission for the camera,
microphone, flash, pop-ups and redirect. Go back to the exam/assessment page. Below the
URL/Address bar, there's a message that says reload your page. Click on the blue Reload
button. Launch the exam/assessment.

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 FREQUENTLY ASKED QUESTIONS

Exam FAQ Continued

What do I do if I need technical support during the exam?
The proctoring steps prior to taking your exams are very simple. However, if you encounter
any issues with taking your picture or taking a picture of your ID, click on the “?” icon to have
more instructions. If you are still experiencing difficulties, then click on the help button on the
lower left corner of the page. You will be redirected to an FAQ support page on the Integrity
Advocate website which is the proctoring technology provider. You will also have access to a
chat on this page. Everything is accessible 24/7.

I am getting the message "You are using an insecure browser or operating system."
What do I do?
This indicates you are using either an out-of-date browser (e.g., Internet Explorer, Safari),
and/or operating systems (e.g., Windows 7, High Sierra).
Please update your operating system and/or change/update your browser to continue. You
can also try using a different device.

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