Reprogramming Procedure for IndigoVision 8000s, 9000s, 10000s and Alarm Panels

Document ID: Dated: Status: Distribution:

IC-PS-115 26-February-2009 Release 1.5 External: Authorized Partners Internal: All

Signatories

Confidential Proprietary Information and Copyright Notice. Copyright 2007 IndigoVision Limited. All rights reserved. This document is confidential. Please do not disclose this document, in whole or in part, to any third party.

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IndigoVision Hardware Reprogramming Procedure

IndigoVision Ltd.

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IndigoVision Hardware Reprogramming Procedure

Contents
1.
1.1 1.2 1.3 1.4 1.5 1.6

INTRODUCTION................................................................................................ 4
Locating the correct firmware for your device.............................................................. 4 8000 Series Product Identification ............................................................................... 4 9000 Series Product Identification ............................................................................... 6 10000 Series Product Identification ............................................................................. 7 Alarm Panel Product Identification............................................................................... 7 PC communication utilities........................................................................................... 7

2.
2.1 2.2 2.3 2.4 2.5

REPROGRAMMING VIA NETWORK CONNECTION ...................................... 8

Step 1: Copy the mtd files to your local hard drive ...................................................... 8 Step 2: Stop any active processes .............................................................................. 8 Step 3: Transfer the MTD files to the unit .................................................................... 8 Step 4: Action the upgrade on the unit ........................................................................ 9 Sample output text ....................................................................................................... 9

3.

REPROGRAMMING VIA SERIAL PORT........................................................ 10

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IndigoVision Hardware Reprogramming Procedure

1.

Introduction
This document describes two procedures for reprogramming IndigoVision 8000s, 9000s, 10000s and Alarm Panels in situations where they have ceased to function. It should not be used for performing routine firmware upgrades; upgrades should instead be performed using the vex files, which include a mechanism to prevent the wrong files being used.

1.1

Locating the correct firmware for your device

To reprogram a device you must have the correct firmware for the particular device. The latest firmware is always available in the Downloads section of our website at: http://www.indigovision.com/extranet_files_new/extranet2008.php Only authorised partners have access to this site. From here, click on Firmware, then current_mtd_files, and then IV8000, IV9000, IV1000 or Alarm Panel. After that, you will need to click on the link corresponding to the model of the specific device that you wish to reprogram. To determine the Model of your particular device, if the configuration Web Interface of the device is active go to the home page and the Model identifier is displayed e.g. VP887 If the Web interface not available, you can identify the Model using the Serial Number on the base of the unit (printed directly above the bar code) The tables on the following pages map Serial number to Model.

1.2

8000 Series Product Identification

8000 Series (MPEG-4) Serial Number 103xxxxx 114xxxxx 116xxxxx 122xxxxx 124xxxxx 126xxxxx 128xxxxx 134xxxxx 136xxxxx 142xxxxx 143xxxxx 179xxxxx 196xxxxx Model vp882 vp885 vp885p2 vp885 vp885p2 vp885 vp885p2 vp887 vp887p2 vp887 vp887p2 VP887 VP887p2
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Product Transmitter / Receiver Box Transmitter / Receiver Box, Audio Transmitter Box Box Box Box (Ext. Temp. 0 to 65) Box (Ext. Temp. 0 to 65) Transmitter / Receiver Box, Audio Transmitter Box Tx / Rx Box, Audio (Ext. Temp. 0 to 60) Transmitter Box (Ext. Temp. 0 to 60) Box (Ext. Temp. -30 to 65) Box (Ext. Temp. -30 to 65)
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IndigoVision Ltd.

IC-PS-115 207xxxxx 208xxxxx 105xxxxx 106xxxxx 107xxxxx 117xxxxx 118xxxxx 140xxxxx 166xxxxx 167xxxxx 174xxxxx 175xxxxx 168xxxxx 169xxxxx 138xxxxx 240xxxxx vp888p82 vp888p81 vp805 vp806 vp807 vp807p2 vp805p2 vp806p2 vp808 vp808p2 vp818p81 vp818p82 vp809 vp809p2 vp860 CA110N

IndigoVision Hardware Reprogramming Procedure Transmitter Box Transmitter Box, Audio Transmitter Rack Card, Audio Transmitter Rack Card, Audio Receiver Rack Card, Audio Receiver Rack Card Transmitter Rack Card Transmitter Rack Card Transmitter Rack Card, Audio Transmitter Rack Card Transmitter Rack Card, Audio Transmitter Rack Card Receiver Rack Card, Audio Receiver Rack Card PTZ Dome Camera Internal Vandal Resist Fixed Dome Camera (NTSC) Internal Vandal Resist Fixed Dome Camera (PAL) External Vandal Resist Fixed Dome Cam (NTSC) External Vandal Resist Fixed Dome Cam (PAL) Internal Fixed IP Dome Camera (NTSC, Day \ Night) Internal Fixed IP Dome Camera (PAL, Day \ Night) Internal Fixed IP Dome Camera (NTSC) Internal Fixed IP Dome Camera (PAL) Fixed IP Camera, Audio (NTSC, Day/Night) Fixed IP Camera, Audio (PAL, Day / Night)

241xxxxx

CA110P

242xxxxx 243xxxxx 244xxxxx 245xxxxx 246xxxxx 248xxxxx 270xxxxx 271xxxxx

CA120N CA120P CA100N-DN CA100P-DN CA100N CA100P CA200N CA200P

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1.3

9000 Series Product Identification

9000 Series (H.264) Serial No. 184xxxxx 185xxxxx 186xxxxx 187xxxxx 188xxxxx 189xxxxx Old Name vp888 vp888p2 vp888 Ext. Temp. 0 to 65 vp888p2 Ext. Temp. 0 to 65 vp888 Ext. Temp -30 - 65 vp888p2 Ext. Temp -30 - 65 vp809h264 vp818p91 vp818p91 rev2 vp804p92 New Name 9100-Tx-Rx-Audio 9100-Tx 9100-Tx-Rx-Audio-ET1 9100-Tx-ET1 9100-Tx-Rx-Audio-ET2 9100-Tx-ET2 Product Tx / Rx Box, Audio Transmitter Box Tx / Rx Box, Audio (Ext. Temp. 0 to 65) Transmitter Box (Ext. Temp. 0 to 65) Tx / Rx Box, Audio (Ext. Temp. -30 to 65) Transmitter Box (Ext. Temp. -30 to 65) Rx Rack Card, Audio Tx Rack Card, Audio Tx Rack Card, Audio Internal Fixed IP Dome Camera (NTSC) Internal Fixed IP Dome Camera (PAL) Fixed IP Camera, Audio (NTSC, Day / Night) Fixed IP Camera, Audio (PAL, Day / Night) PTZ Pendant Mount 18x (NTSC) PTZ Pendant Mount 18x (PAL) PTZ False Ceiling Mount 18x (NTSC) PTZ False Ceiling Mount 18x (PAL) PTZ Pendant Mount 36x (NTSC) PTZ Pendant Mount 36x (PAL)
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168xxxxx 176xxxxx 200xxxxx 257xxxxx

9200-Rx-Audio 9200-Tx-Audio 9210-Tx-Audio 9400-NTSC (CA100N-9000) 9400-PAL (CA100P-9000) 9600-DN-NTSC-Audio (CA200N-9000) 9600-DN-PAL-Audio (CA200P-9000) 9500-NTSC-x18 9500-PAL-x18 9500-NTSC-x18 9500-PAL-x18 9500-NTSC-x36 9500-PAL-x36

258xxxxx 272xxxxx 273xxxxx 307xxxxx 308xxxxx 309xxxxx 310xxxxx 313xxxxx 314xxxxx

vp804p92 vp816p91 vp816p91

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IndigoVision Hardware Reprogramming Procedure 9500-NTSC-x36 9500-PAL-x36 PTZ False Ceiling Mount 36x (NTSC) PTZ False Ceiling Mount 36x (PAL)

1.4

10000 Series Product Identification

10000 Series Cameras (High Definition, H.264) Serial Number 291xxxxx 292xxxxx Model 10600-Audio-HD 10600-HD Product Fixed IP HD Camera, Day only, Audio Fixed IP HD Camera, Day only

1.5

Alarm Panel Product Identification

Alarm Panels Serial Number 145xxxxx 150xxxxx Model AP100 AP110 Product Alarm Panel Tamper Detect

1.6

PC communication utilities
The procedures described below use FTP, Telnet and Hyperterminal to communicate with devices either over a network or through a serial interface. All these utilities are available on standard Windows XP Professional platforms and you should familiarise yourself with using them. For FTP and Telnet we assume a DOS or Command window has been opened and the command line interface is being used.

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IndigoVision Hardware Reprogramming Procedure

2.

Reprogramming via network connection

This process sets a unit back to its factory default settings. If possible, make a note of any settings you have made including Video or Analytics license keys as you will have to re-enter these after reprogramming. The procedures below involve logging in to the device being reprogrammed using Telnet and FTP. In both cases the username is root and the password is by default admin. The default password can be changed as part of the devices normal configuration settings. This is done through the devices Network Security web configuration page. If you have changed the password then you should use your new password in the procedures below. If you have forgotten or do not know the changed root password then you should use the procedure described in section 3 to recover the device through the serial interface.

2.1

Step 1: Copy the mtd files to your local hard drive

Locate the mtd files as described in section 1.1 above, and download them to the root directory of your local C:\ drive.

2.2

Step 2: Stop any active processes

Open a Windows command window (click on Start -> Run and type cmd) and Telnet to the unit as follows: C:\> telnet <IP address of the unit> login root admin

password

[VB8000]$ rc 2 This stops the current processes running on the unit, so there are no active video streams while being upgraded, and all the available memory is freed for the upgrade. After this command completes the Telnet session may hang so simply close the command window.

2.3

Step 3: Transfer the MTD files to the unit

From a Windows command window, FTP to the unit as follows: C:\> ftp <IP address of the unit> Login username: root Password: admin ftp> lcd \ ftp> cd /tmp ftp> bin ftp> hash ftp> put mtd1 (note: some firmware files may have something before or after the mtd1 in the filename, in which case you should use the entire filename instead of just mtd1) ftp> put mtd2 (note: some firmware files may have something before or after the mtd2 in the filename, in which case you should use the entire filename instead of just mtd2) ftp> bye

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2.4

Step 4: Action the upgrade on the unit

From a command window, Telnet to the unit. C:\> telnet <IP address of the unit> login root admin

password

[VB8000]$ cd /tmp [VB8000]$ ls (you should see the files that you put there using FTP e.g. mtd1 and mtd2) [VB8000]$ supdoc (this copies mtd1 and mtd2 from tmp folder, and runs an exe to restore the unit to factory defaults. Note: if the mtd file names do not have an extension such as mtd1.vp805 then you will need to type supdoc -f)

2.5

Sample output text

Below is an example of the output you will see when the supdoc command runs successfully: supdoc: Started software update process Found update file for mtd1 supdoc: Found update file for mtd1 Erasing /dev/mtd1 supdoc: Erasing /dev/mtd1 6 (100%) Done. Copying new data. supdoc: Done. Copying new data. Found update file for mtd2 supdoc: Found update file for mtd2 Erasing /dev/mtd2 supdoc: Erasing /dev/mtd2 24 (100%) Done. Copying new data. supdoc: Done. Copying new data. 1380352 (99%) Upgrade finished. Upgraded 2 partitions supdoc: Upgrade finished. Upgraded 2 partitions supdoc: rebooting... rebooting... (CLOSE THE TELNET SESSION) You should now set the network settings for the device, either from the web page interface or via a serial connection. Please see the Hardware Guide for instructions on how to do this.

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IndigoVision Hardware Reprogramming Procedure

3.

Reprogramming via Serial port

This process sets a unit back to its factory default settings. If possible, make a note of any settings you have made including Video or Analytics license keys, as you will have to re-enter these after reprogramming. 1) Connect the serial cable between your PC and the units Console port. 2) On the PC, open HyperTerminal (click on Start -> All Programs -> Accessories -> Communications -> Hyperterminal) and connect to the unit with the following settings: Bits per second: 115200 Data bits: 8 Parity: None Stop bits: 1 Flow Control: None 3) Power Cycle the unit. You will see the message Autoboot (3 seconds) in progress press any key to stop Press the Escape Key 3 times (within the 3 seconds) This should take you to the Blob> prompt 4) Using HyperTerminal type in the following commands at the Blob> prompt: Blob>xd kernel [Start sending using the XModem protocol (repeated ^X to quit)] On the HyperTerminal Menu Bar go to Transfer/Send File and select protocol Xmodem Browse to the mtd1 file. Double-click on the file containing mtd1 in its filename, or highlight it and click 'Open' button Click on Send. When file has been transferred type in the following commands at the Blob> prompt.

Blob>unlock kernel Blob>erase kernel Blob>flash kernel 5) With HyperTerminal still connected to the unit type in Blob>xd ramdisk On the HyperTerminal Menu Bar go to Transfer/Send File and select protocol Xmodem Browse to the mtd2 file. Double-click on the file containing mtd2 in its filename, or highlight it and click 'Open' button Click on Send. When file has been transferred type in the following commands at the Blob> prompt.

Blob>erase ramdisk
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IndigoVision Hardware Reprogramming Procedure

6) If there is no fpga file for your particular device then go straight to step 7. If there is an fpga file for your device, then with HyperTerminal still connected to the unit type in: Blob>xd fpga On the HyperTerminal Menu Bar go to Transfer/Send File and select protocol Xmodem Browse to the fpga file. Double-click on the file containing fpga in its filename, or highlight it and click the 'Open' button. Click on Send. When file has been transferred type in the following commands at the Blob> prompt.

Blob>unlock fpga Blob>erase fpga Blob>flash fpga 7) With HyperTerminal still connected to the unit type in : Blob>boot 8) This process will have taken the unit back to the factory default state with IP address 10.5.1.10. You will therefore have to re-enter you network settings. From the login prompt: For login enter config For password enter config You will then be prompted for the network and device parameters that you will then enter according to your Network set-up. Following this you should now be able to view the unit on the network via the Web Interface.

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