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    Crisis Management Questions Afaq Ahmad

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    Crisis Management Questions Afaq Ahmad

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    1 views2 pages

    Crisis Management Questions Afaq Ahmad

    Uploaded by

    Afaq Ahmad

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    Afaq Ahmad

    SAP ID 38266

    Program: BSPS_07

    Crisis Management Questions and Answers

    When a crisis project occurs, who should be the leader of the crisis team?
    The leader of the crisis team should typically be an executive project sponsor or someone
    from the senior management level with the authority to make critical decisions and serve as
    the corporate spokesperson. Strong communication and leadership skills are essential for
    this role.

    Will there be a crisis committee or a crisis project sponsor?


    There should be both. A crisis committee, composed of senior management, provides
    strategic guidance, while a crisis project sponsor, often an executive, takes on active
    leadership responsibilities and communicates with stakeholders.

    How important is effective communication during a crisis?


    Effective communication is crucial during a crisis. Open and honest communication builds
    trust with stakeholders, prevents misinformation, and helps manage the public’s perception
    of the company. The lack of effective communication can exacerbate the situation.

    How important is stakeholder relations management during a crisis?


    Managing stakeholder relations is vital. Stakeholders, including consumers, employees,
    government agencies, and media, need to be engaged and informed appropriately.
    Addressing their concerns and expectations ensures better crisis resolution and minimizes
    negative fallout.

    Should a company immediately assume responsibility for a crisis?


    Yes, a company should assume responsibility for its products and services when a crisis
    occurs. Acknowledging responsibility demonstrates accountability and sincerity, which are
    critical for maintaining public trust.

    How important is response time when a crisis occurs?


    Response time is critical. Prompt actions prevent the situation from escalating, help protect
    stakeholders, and minimize damage to the company’s reputation. Delays in response can
    lead to increased public criticism and prolonged recovery periods.
    How important is it to show compassion for people who may have been
    injured?
    Showing compassion is extremely important. It humanizes the company, demonstrates
    social responsibility, and helps rebuild trust among stakeholders, particularly victims and
    their families.

    How important is it to maintain a paperwork trail?


    Maintaining a detailed paperwork trail is essential for accountability, legal compliance, and
    future reference. It provides a record of decisions and actions taken during the crisis, which
    is critical for post-crisis evaluations and improvements.

    How important is it to capture lessons learned?


    Capturing lessons learned is crucial to improve future crisis management efforts. It helps
    the organization understand what went wrong, what worked, and how to prevent similar
    situations in the future.

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