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Chapter 1 Communication Skills

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19 views7 pages

Chapter 1 Communication Skills

Uploaded by

chiragnarwani2009
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Chapter 1 Communication Skills

1.Communication
The imparting or exchanging of information by speaking, writing or using some other medium
and means of sending or receiving information.
Definition of Communication:
Communication means sharing meaning.
Effective communication requires clarity in message delivery.

2.Communication Barriers (Importance of Barriers Awareness: Barriers can create


misunderstandings and misinterpretations. Identifying barriers helps navigate
communication roadblocks.)
Reasons for Interpersonal Communication Failures
• Message Misinterpretation: The recipient may not understand the message as
intended.
• Lack of Feedback: Without seeking feedback, communicators cannot confirm clarity.
• Assumed Understanding: Believing the message is clear without verifying can lead to
misunderstandings.
• Emotional Barriers: Personal emotions can distort the intended message.
• Cultural Differences: Varying cultural backgrounds may affect interpretation.

Types of Barriers to Effective Communication

Types of Communication Barriers:

o Physical Barriers:
▪ Separate individuals (e.g., closed offices).
▪ Can hinder comfort in communication.
o Language Barriers:
▪ Arise from unfamiliar words or jargon.
▪ Differences in accents and dialects can lead to misinterpretation.
o Gender Barriers:
▪ Variations in communication styles between men and women.
▪ Women often focus on empathy, while men are more direct.
o Attitudinal Barriers:
▪ Negative behaviors or perceptions that divide people.
▪ Can lead to conflict and undermine communication.
o Perceptual Barriers:
▪ Different worldviews can cause misunderstandings.
▪ People interpret messages through their own perspectives.
o Cultural Barriers:
▪ Ethnic, religious, and social differences can lead to confusion.
▪ May affect message perception and understanding.
o Emotional Barriers:
▪ Strong emotions (e.g., anger, fear) hinder understanding.
▪ Past experiences can create mistrust and reluctance to communicate.

2.1 Overcoming Barriers in Communication

• Skilled communicators can overcome most barriers.


• Geographic and disability-related communication challenges require separate
discussion.

2.2 Active Listening

• Definition: Fully concentrating on what is being said, not just hearing.


• Practice: Develops the ability to listen with all senses.

2.3 Use Simple Language

• Tip: Tailor language to the audience for better understanding.

2.4 Give Constructive Feedback

• Importance: Feedback is essential in communication.


• Nature: Ensure feedback is constructive, even if negative.

2.5 Summary

• Communication is vital for expressing and understanding others.


• Strong communication is essential for societal growth and stability.

3.Feedback

Importance of Feedback in Communication

• Performance Consequence: Feedback results from performance.


• Message Interpretation: Indicates how messages are understood by both sender and
receiver.
• Enhances Clarity: Helps improve communication effectiveness.
• Facilitates Improvement: Provides insights for future performance and interactions.
Descriptive Feedback

• Definition: Specific information given as written comments or verbal conversations.


• Purpose: Helps learners understand what to improve.
• Effectiveness: Considered a powerful tool for enhancing student learning.

Specific Feedback

• Definition: Offers detailed information on student performance.


• Focus: Highlights what the student did well and areas for improvement.
• Purpose: Aims to guide students toward better understanding and performance.

General Feedback

• Definition: Non-specific comments about performance.


• Examples: Phrases like “good job” or “you did great.”
• Limitation: Lacks detail to guide improvement.

4. 7 C’s of Communication
4.1 Completeness
• Definition: Communication should convey all necessary facts.
• Features:
o Enhances organizational reputation.
o Provides additional information to avoid questions.
o Aids better decision-making.
o Persuades the audience.
4.2 Conciseness
• Definition: Conveying messages in the fewest words possible.
• Features:
o Time- and cost-saving.
o Highlights main messages by avoiding excess.
o Provides essential information clearly.
o More appealing and understandable.
4.3 Consideration
• Definition: Understanding the audience's perspective.
• Features:
o Maintains self-respect and emotional safety.
o Adapts language to suit audience needs.
4.4 Clarity
• Definition: Emphasizing a specific message or goal.
• Features:
Facilitates easier understanding.
o
o Enhances the meaning of the message.
4.5 Concreteness
• Definition: Being specific and clear.
• Features:
o Supported by specific facts and figures.
o Builds confidence and reduces misinterpretation.
4.6 Courtesy
• Definition: Showing respect and politeness to the receiver.
• Features:
o Reflects sincerity and enthusiasm in communication.
4.7 Correctness
• Definition: Ensuring grammatical and factual accuracy.
• Features:
o Exact and well-timed messages.
o Boosts confidence and makes a greater impact.
o Uses appropriate language and checks facts.

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