Case study chapter 2
Chapter: 2 Principles of Management
Question 1.There was an agreement between the management and the workers that the workers would
work overtime to cover the company's losses. In return the manager would increase their wages but the
management later refused to increase the wages. Name the principle related to the above situation.
Answer: "Principle of discipline" as the management fails to fulfill its promise.
Question 2.In one of the principles of Scientific Management, Taylor emphasises that there should be
equal division of work between workers and management and management should work shoulder to
shoulder with the workers who help them.
Identify the principle.
Answer: "Cooperation and not individualism"
Answer: Nokia, Microsoft and Ford.
Question 03. Beena, a management student, likes to learn about real-life situations in class. While
watching educational programmes on television, she observed several situations that reminded her of
the concepts of scientific management. One such programme featured factories manufacturing products
such as automobiles, computers and mobile phones.s going.
Name the technique of scientific management that should be followed while manufacturing such
products.
Answer: Principle of standardization and simplification of work.
Question 04. A sales agent is asked to finalise the deal with a customer. The marketing manager allows
him to give a discount of up to 10% while the financial manager allows him to give a discount of up to
25%.
Which principle was violated here?
Answer: Principle of unity of command.
Question 05.Voltec Limited is engaged in the work of generating electricity from domestic waste. Work
and responsibility are almost equally divided between workers and management. The management also
takes the workers into confidence before taking important decisions. All the workers are satisfied due to
the good behavior of the management.
Describe the principles of management mentioned in the above statement.
Answer: Principle of authority and responsibility and initiative.
6.department purchased 50 tons of raw material for the production department. However, the
production department required only 40 tons. As a result, there was overproduction of goods and the
sales department rejected it. As a result, some goods remained unsold.
(1) Which aspect of the above management is lacking?
(2) Explain any two points of importance of that aspect.
Answer:(1) Coordination(ii) Two points of importance of co-ordination.ncert book
7. Unique Enterprise has three groups of employees working at different levels. The first group is
responsible for the survival and growth of the organisation so as to cope with the changes taking place
in the business environment. This group is responsible for making changes in plans.
The second group interprets the policies laid down by the superiors to the employees and fosters a spirit
of cooperation among all departments.
The third group is responsible for maintaining the quality of production, safety standards and minimising
wastage.
(1) Identify the levels of management described in the above para.
(ii) Mention any two functions of each level.
Answer: (1) high, middle and low level
(ii) Tasks at each level(.ncert book)
Q8. Mansi offers new schemes to its distributors and agents every three months. It tries its best to make
changes keeping in mind the needs and wants of the customers and the promotions offered by the
competitors. This gives Mansi a first mover advantage and an edge over the competitors.
(1) Identify the feature of management adopted by Manasi.
(ii) Explain it briefly.
Answer: (1) dynamic
(ii) See Explanation from book.
9.. Bivo Mobile Ltd. has a target to produce 20,000 mobile phones in 2017. To achieve this target, the
production department strives to produce on time, the finance department agrees to release funds on
time, the purchasing department agrees to supply raw materials on time and the sales department
agrees to make every effort to sell them. By the combined efforts of all departments, the company can
achieve its target.
(1) Which feature of management has been highlighted in the above paragraph?(ii) What importance of
management has been explained?
(iii) What other aspect of management helps Vivo Mobile Ltd. in achieving its objectives?
Answer: (1) Management is a team activity.
(ii) Management helps in achieving group goals.
(iii) Coordination
10. Gemini Circus has been conducting international shows for the past thirty years. Their shows have
been successful all over the world. Recently their shows are not as popular as they used to be. After
analysis, they are considering making necessary changes in their shows to gain popularity and regain
their number 1 image.
(1) Identify which two characteristics of management are depicted in the above situation.
(ii) Which two functions of management are indicated here?
1:A dynamic B.goal oriented
2.a.Planing b..controlling
