Unit 1: NEW BUSINESS

I. Vocabulary
Word Meaning
Interest rate Cost of borrowing money Lãi suất
Exchange rate Price at which one Tỷ giá hối đoái
currency can buy another
Inflation rate General increase in prices Tỷ lệ lạm phát
Labor force People working Lực lượng lao động
Tax incentives Low taxes to encourage Ưu đãi thuế
business activities
Government bureaucracy Hành chính quan liêu

GDP- gross domestic Total values of goods and Tổng sản phẩm quốc
product services produced in a country nội

Unemployment rate Percentage of people Tỷ lệ thất nghiệp

without job
Foreign investment Money from overseas Đầu tư nước ngoài
Balance of trade Different in value between a Cán cân thương mại
country’s imports and exports

Economic growth Tăng trưởng kinh tế

Reputation Danh tiếng

Damp Ẩm thấp
Drizzling Mưa phùn
Hazy Sky Sương mờ
Mild Khí hậu ôn hòa, ấm áp
Overcast U ám
Roasting Rất nóng
Pouring Như trút nước
Catering Phục vụ

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II. Language skill
1. Making contacts
a) Welcome or greet the visitors ?
- You must be… (name)
- It’s great to finally meet you in person after all our phone calls and emails
- it’s pleasure to meet you
- Hi,.. (name) , good to see you again.
b) Talk about the journey.
- How was your flight?
- How was your journey?
c) Offer (ask for ) helping with sth
- can I help you with your backpack/luggage/bags?  That would be great. Thanks!
- would you mind if I take this to you?
d) Apologize for a delay?
- I hope you haven’t been waiting long.
- Sorry to keep you waiting
 I’ll accompany you to the hotel/my car...
2. Talking about the weather
- How was the weather when you left?
- Do you normally have hot summers there?
- I’m glad the weather is nice for your visit here
3. Entertaining visitors
Local restaurants,café
- This look a really nice place
- What do you recommend?
- what would you like to drink?
- let me see if we can catch walker’s attention
- I hope you like it.
- I’m afraid they don’t have menu in English here.
4. Keep a conversation going
The restaurant, holidays, family, mutual acquaintances, friends, sport, cultural
differences, jobs
- That must be very stressful
- That must have been very exciting
- Really? That’s an interesting job
- You must have felt very please.
- Oh, congratulations!
- You must be very proud of her.
- Oh, I’m sory to hear that. I imagine that was a dificult time for you.

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 Unit 2: MARKETING
I. VOCABULARY:

labels nhãn hiệu

consists of the 4Ps providing the customer with the
right product at the right price, presented in the
marketing mix most attractive way and available in the easiest
way.
distribution phân phối
hire purchase trả góp
design place điểm thuê
promotion khuyến mãi
end-users người dùng cuối
Outlets Cửa hàng
Labels Nhãn
Rival Đối thủ
Satisfy Hài lòng
Mail order
Posters
Assembled Tập hợp, lắp ráp
divided into
chia thành dòng sp
product line
sự trung thành với the tendency to always buy a particular brand
brand loyalty
một nhãn hiệu
the ideas and belief people have about a brand
brand image hình ảnh nhãn hiệu

using an existing name on another type of product

brand stretching mở rộng nhãn hiệu

brand awareness nhận diện nhãn hiệu how familiar people are with a brand
the name given to a product by the company that
brand name thương hiệu
make it
giới thiệu, ra mắt sản the introduction of a product to the market
product launch
phẩm
the length of time people continue to buy a
product lifecycle vòng đời sản phẩm
product
product range loại sản phẩm the set of products made by a company

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product when products are used in films or TV programme
quảng bá sản phẩm
placement
product endorsement the use of a well-known person to advertise
products
những thể thức tín
dụng; thanh toán dễ the possibility of paying for a product over an
credit facilities
dàng (trả tùy tiện, trả extended period
góp,…)
a promise by a manufacturer or a seller to repair
warranty bảo hành defective goods during a certain period

người tiêu dùng sử

a customer who buys various competing products
dụng nhiều sản phẩm
brand-switcher rather being loyal to a particular brand
từ các nhãn hiệu
khác nhau
Tạo nên
constitute
Hướng tới
Look into
Sản phẩm lỗi
Defective goods
Trình bày rõ ràng
Formulated
Giải thích, diễn giải
Interpretation
ngách (thị trường a small, specialized but profitable segment of a
niche
ngách) market
the extent to which an activity provides financial
profitability mức độ sinh lời
gain
chiến lược đa thương manufacturers market various products under
multi-brand
hiệu different brand names
consists of several products distinguished by brand
product line dòng sản phẩm
names
a company's items, brands and products
product mix phối thức sản phẩm
constitute its product mix
lengthen a product line by moving either up-
mở rộng dòng sản market or down-market,... making items of
line-stretching
phẩm higher or lower quality

adding further items to the existing product line

line-filling lấp dòng sản phẩm

slice = segment phân khúc

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poll cuộc thăm dò ý kiến survey
finding kết quả results
đại diện, tiêu biểu
typical representative
cho
perceive nhìn nhận see
(be) with shared
có cùng quan điểm be similar in some way
characteristics
hình thức khảo sát a researcher regularly visits someone's home and
dustbin survey
thị trường dựa trên looks at the labels of all the
Nhượng bộ
Concede

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 bao bì vỏ hộp products that a household has bought
mà khách hàng or used recently
đã mua
a researcher encourages a group of
consumers to discuss their feelings and
hình thức nhóm
focus group attitudes towards different products,
khảo sát
the discussion is secretly observed and
often filmed
street survey a researcher interviews passers-by and
hình thức khảo
questionnaire = asks them a list of carefully chosen
sát người đi
street interview questions
đường
selected volunteers are given different
objects to examine or samples of food
thử nghiệm mù,
blind testing or drink to test and compare, the
bịt mắt đoán
identity or brand of the products is
kept a secret
Postal survey Khảo sát bưu
điện
Online survey
Individual interview
Telephone survey
quantitative định lượng
qualitative định tính
any other business often the last item in a meeting, when
participants after a meeting
often the first item in a meeting,
apologies for absence
xin lỗi vì vắng concerning people who cannot be
mặt present
a way of reaching agreement in which
compromise thỏa hiệp each side concedes or gives up
something it wants
sự đồng tình, the situation in which most or all of
consensus
nhất trí về vấn the people at a agree about something
đề nào đó
to move off the subject and start
(to) digress lạc đề
talking about something else
a (written) report distributed to
minutes biên bản cuộc
participants after a meeting
họp

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II. LANGUAGE SKILL:
1. Chairperson:
a) Beginning the meeting:
+ Can we start, please?
+ Let's get down to business
+ Right, let's begin.
b) Asking for comments:
+ Participant A, what do you think?
+ Participant B, how do you feel about this?
+ OK, let's hear a few more views.
+ What is your idea?
+ Any other ideas?
+ Say whatever come to your mind
c) Stating the aim:
+ The main aim of the meeting is to...
+ The purpose of this meeting is to...
+ What we need to achieve today is...
d) Changing the subject:
+ Let's move on now to ...
+ The next item on the agenda is …
+ I want us to talk about... now.
+ Let’s turn to
e) Clarifying:
+ What do you mean by ...?
+ Sorry, I don't quite understand.
+ Is your point that...?
+ Do you mean that...?
+ How do you mean exactly?
+ What exactly do you mean by...?
+ Are you saying...?
+ So what you are saying is that...
f) Summarizing:
+ OK, let's summarize.
+ Right, let's recap
+ OK everyone, I think on balance we agree ...
+ Now let sum the meeting
+ Let go over what we’ve agreed
g) Keep to the point
+ Let’s get back to the point
+ Let’s not get sidetracked
+ Can we keep to the point?

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2. Participants:
a) Giving opinions:
+ I think/ In my opinion/ From my perspective…
+ As far as I know....
b) Agreeing:
+ I think you're right.
+ I (totally) agree.
c) Interrupting:
+ Hold on/ Wait (a moment/a minute).
+ Can/Could I say something?
+ Could I just comment on that?
+ Sorry to interrupt but...
d) Dealing with interruption
+ If you’ll just let me finish...
+ Just a moment, please
+ I’d like to finish, if I may...
+ Excuse me, it’s not really clear to me
e) Making suggestions:
+ Perhaps we should...
+ We could...
f) Disagreeing:
+ I don’t know about that.
+ I’m afraid I don’t agree.

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 Unit 3: NEGOTIATION
I. Vocabulary:
Customer-Supplier negotiations Thương lượng giữa người mua và người
bán
Merger or takeover negotiations Thương lượng hợp nhất và tiếp quản công
ty
Wage negotiations Thỏa thuận tiền lương
Trade negotiations Đàm phán thương mại
Contract disputes Tranh chấp hợp đồng
Labor disputes Tranh chấp lao động
Trade disputes Tranh chấp thương mại
Bulk purchase Mua số lượng lớn
Penalty clause Điều khoản phạt
Haggle about = Bargain Mặc cả, trả giá

Compromise An agreement that settles Sự thỏa hiệp

an argument when people
reduce their demands in
order to agree.
Concession Something which is Sự nhượng bộ
accepted or given up by
one side in order to end a
disagreement.
Counter-proposal An offer responding to Phản đề nghị
somebody else’s offer.
Deal point An individual item or Điểm thỏa thuận
element in a negotiation.

To leave sth hanging To delay making (or to Trì hoãn

forget to make) a decision
about something.

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Parameters Fixed limits within which Đặc điểm giới hạn
something can or must
happen or be done.
Scenario A description of a possible Viễn cảnh, kịch bản
event in the future.
To set something aside To temporarily ignore or Cho qua một bên
not think about a particular
fact.
Tip A useful piece of Lời khuyên
information or advice.
Trade-off An exchange involving Buôn bán, đánh đổi
giving up one thing to get
something else.
Articulate To express ideas clearly Diễn tả rõ ràng
and effectively in speech
or writing.
Figure out Tìm ra
Anticipate Dự đoán
Inquisitive Tending to ask questions: Tò mò
having a desire to know or
learn more.
Adversarial Đối đầu
Neutral Trung lập
Ultimately Cuối cùng
Contention Tranh cãi
Suffice To be or provide as much Đủ
as is needed
Unscrupulous Not honest or fair, illegal Vô lương tâm

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Co-operative negotiation Style of negotiation in Đàm phán mang tính hợp
(Win-win) tác
which the participants try
not to harm each other’s
interest and they both
make concessions in order
to maintain a good
long-term relationship.

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 Competitive negotiation Style of negotiation in Đàm phán mang tính cạnh
(Win-lose) tranh
which the parties are
opponents, the language
may become hostile and
threatening and suitable
for a one-off contract.
⇒ One time contract.
Don’t care about the
relationship

Personnel People who work for a Nhân sự

particular company or
organization.
Impersonal Not relating to or Khách quan
influenced by personal
feelings.
Hostile Thù địch
Unscrupulous Lợi dụng
Linguistic Ngôn ngữ học
Small talk Great way to break the ice

II. Language Skill:

1. Probing:
- What is the situation with…?
- What sort of …are you looking for?
- What are we looking at in the way of …?
- What did you have in mind regarding…?
- What were you thinking of in terms of …?
- How important to you is …?
- What … do you have in mind?
+ It’s ….
+ We’d like…/ We’d rather…
+ That’s rather…(adj)
+ I’m/We’re afraid it’s customary/company policy.
+ I’m/We’re afraid we always insist on this

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+ It compares favorably with our competitors.
Ex:
- What is the situation with production at your plant at the moment?
We’re operating at full capacity.
- What sort of quantities are you looking for?
Perhaps 100 units per year over five years.
- What are we looking at in the way of a discount?
We can offer 10% if the quantities are right.
- What did you have in mind regarding specifications?
We’d like to see a 10% improvement in
performance.
- What were you thinking of in terms of delivery dates?
We’ll need the first 30 units in 6 months.
- How important to you is the currency for payment?
We’d prefer US dollars.
- What price do you have in mind?
It’s $56 per piece.
- That’s rather high.
2. Proposal and counter-proposal

If will be able to + inf

As long as can agree to + inf
On condition that S+V1+O then we could consider + V-ing
Supposing that may offer + N
Provided that might offer to + inf
Providing that

Ex:
- If you offer more flexible payment conditions, then we might consider paying
a higher price.
- As long as the engine performance improves by 10%, then we may offer a price of
$550,000 per unit.
- On condition that you deliver 20 engines by May, then we will be able to
consider a more flexible price.
- Supposing that you provide good technical support, then we might agree to
work with you in the future.

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 - Provided that/ Providing that you supply documentation in Portuguese, then we
could consider sending the personnel to you for training.
3. Reaching agreement:
- Let me just go/ run over the main points.
- On A, we agreed that…
- As far as B is concerned (in relation to B), we agreed…
- We still have the question of C to settle…
- And there’s still the outstanding issue of D.
- We’ll send you a written proposal.
- We’ll draw up a contract based on these points.
- I think that covers everything.

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 Unit 4: FINANCE AND ACCOUNTING
I. Vocabulary
a part of the profits of a company paid to
a dividend cổ tức
the owners of shares
a description of what is likely to happen
a forecast dự báo
in the future
earnings per lợi nhuận trên một cổ a company's profits divided by the
share phiếu number of its shares
equal parts into which the capital or
shares cổ phần
ownership of a company is divided
a place where the company shares are
stock market thị trường chứng khoán
bought and sold
a period of time in financial markets
a bull market thị trường tăng giá
when prices trend upward
a period of time in financial markets
a bear market thị trường giảm giá
when prices trend downward
when a person or organization is unable
bankruptcy sự phá sản, vỡ nợ
to pay their debts
money owed by one person or
debt nợ organization to another person or
organization
lợi nhuận biên (chênh
gross margin = difference between the selling price of a
lệch giữa giá bán và
profit margin product and the cost of producing it
giá thành sp // chênh
lệch giữa doanh thu và
chi phí)
money a business makes before payment
pre-tax profits lợi nhuận trước thuế
to the government
a period of time when business activity
recession tình trạng suy thoái decreases because the economy is doing
badly
turnover/ money in which businesses receive from
doanh thu
revenues selling goods or services
profit and loss a financial statement that provides a
tài khoản lợi nhuận và
account/ income snapshot of a company’s financials as for
thua lỗ
statement a particular date
a financial statement that focuses on the
balance sheet bảng cân đối kế toán revenue, expenses, gains and losses of a
company during a particular period

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 a company’s possessions or property
assets tài sản which can be used for the payment of
dept
financial figures that represent a
liabilities trách nhiệm pháp lý
company’s debts
shareholders’s a financial figure that represents a
equity company’s net worth
money which people or organization put
investment khoản đầu tư
into a business to make a profit

Income Bảng cáo cáo kết quả

statement hoạt động kinh doanh

Cashflow Báo cáo lưu chuyển

statement tiền tệ

Equity Vốn chủ

Stock exchange

Revenue Lợi nhuận

interest
lãi thu được
receivable
lợi nhuận gộp = LN
thuận + CPHĐ
gross profit
(là tiền kiếm được sau
khi trừ đi CPSX)
lợi nhuận thuần KD (là
trading/
lợi nhuận kiếm được
operating profit
sau khi trừ đi CPKD
cost of materials chi phí nguyên, vật liệu
research and
chi phí nghiên cứu và
development
phát triển
costs
reduce by... giảm một lượng ... (bao

nhiêu đó)
consumer the money people spend on goods and
chi tiêu tiêu dùng
spending services
money given back at the end of the
tax refund hoàn thuế
financial year

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 quarterly
thu nhập hàng quý company profit for a three- month period
earning
part of a company which deals with or is
international
bộ phận quốc tế
division located overseas

decreasing or freezing the price of goods

price pressure áp lực giá and services in order to gain an

advantage over competitors

outsource thuê ngoài

retained profit =
lợi nhuận không phân
retained earning
phối, lợi nhuận giữ lại
= after-tax profit
overheads tổng chi phí
consolidated
báo cáo lợi nhuận - lỗ,
profit and
báo cáo kết quả hoạt
loss-profit and
động kinh doanh
loss statement
semi-automatic bán hàng tự động
discount
nhà bán lẻ giảm giá
retailers
Pier chart ⇒ company’s market share
bar/ pie /flow/ Flow chart ⇒ order placement to
- biểu đồ cột/ tròn/ tiến delivery of a product
organizational
trình/ cấu trúc Organization chart ⇒ Company
chart
structure
technical
- bản vẽ kỹ thuật
drawing
map/ graph/ - bản đồ/ biểu đồ, đồ
table thị/ bảng biểu
technical
- bản vẽ kỹ thuật
drawing
map/ graph/ - bản đồ/ biểu đồ, đồ
table thị/ bảng biểu

II. Language skill:

1. Opening a presentation:
- Saying what the topic is:
+ I'm here today to present...
+ As you can see on the screen, our topic today is...

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 - Welcoming the audience:
+ I'm happy that so many of you could make it today at such short notice.
+ First of all, let me thank you all for being here today.
+ I'm aware that you all have very tight schedules, so I appreciate you talking
the time to come here today
+ Thank you for coming all this way.
- Saying who you are:
+ Let me introduce myself. My name is ...
+ As you probably know, my name is...I'm...
- Saying why the topic is relevant for the audience:
+ Today's topic will be very important for you since...
+ This is extremely important for all of us who are directly involved in…
+ My talk is particularly relevant to those of you who..

2. Structuring a presentation:
1. Hello, everyone.
2. First of all, let me thank you for coming here today. I'm aware that you're all
busy preparing for the annual meeting this week, so I really appreciate you taking the
time to be here
3. For those of you who don’t know me, my name is Gordon Selfridge. Let me just
write that down for you. OK. I'm the project manager in charge of the Bak Tower
building project in Dubai
4. This morning I’d like to update you on the current status of work at the
construction site. The information I give you today should help you with planning your
next steps
5. I’ve divided my presentation into three parts
6. I’ll start off by showing you some photos of the building site and discussing
the progress we"ve made since January
7. Then I’ll move on to the problems we're facing with our local suppliers
8. I’ll end with some ideas for reducing labor costs that we’ve been looking into
9. My talk should take about 30 minutes. Please feel free to interrupt me at any
time with questions.

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 10. Oh, and don't worry about taking notes. I"lIl be handing out copies of the
PowerPoint slides
3. Referring to visual aids:
- The next chart shows... // My next slide shows...
- You can see that the biggest segment indicates...
- Let's now have a look at...
- The key in the bottom left-hand corner shows you...
- OK, so I'd like to first draw your attention to
- On the next page I’ll show you our latest poster.
- My next slide shows you will see a photo of the new XTK model.
- As you can see from this picture, the design is absolutely new.
- Let me just show you some interesting details.
- To illustrate this I'll show you our latest poster
- Let's now have a look at the figures on the next page
- Here we can see how many customers have complained about the service.
- I have a slide which shows the market development in 2005
- I'd like to draw your attention to the figures in the left-hand column.
- In the upper right hand corner you can see the specifications for the TP model.
4. Closing a presentation:
1. Signaling the end of the presentation:
- Well, this brings me to the end of my presentation.
- Thank you all for listening
- As a final point, I'd like to...
- I'm now nearing the end of my talk...
- OK, I think that's everything I wanted to say
2. Summarizing the main point
- I'll just run through the three different options...
- e. Before I stop, let me go through my main points again.
- j. To sum up then, we...
- I'd like to run through my main points again...
- Just to summarize the main points of my talk...
3. Recommending and suggestiing something
- We'd suggest...
- We'd therefore recommend that we...
- In my opinion, we should...
- What I'd like to suggest is...
4. Inviting questions

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- Now I'll be happy to answer any questions you may have.
- We just have time for a few questions.
- Are there any questions?

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 Unit 5: BUSINESS CORRESPONDENCE
I. Letter
1. Enquiry letter
Dear Sir/ Madam
My name is Phuong. I am a staff at A company. My company is a subsidiary of a chain of
hotels and we are interested in purchasing furniture and fittings for a new hotel to be
opened in Da Nang soon in this year.

We were impressed by the selection of your furniture displayed at the Trade Fair. We
could see that you are able to supply us with the following items: beds, table, chairs. We
would hope to place a substantial order if your prices are affordable.

We could be grateful if you could send us your catalog and price list in return. We would
also like to know the approximate period of delay before any order would be dispatched.

We look forward to hearing from you.

Your faithfully

2. Reply to an enquiry letter

Dear Sir/ Madam,

Thank you for your letter dated April 15 regarding your interest in purchasing our
products. We appreciate your careful consideration of our catalog and terms of payment.
Regarding your request for a discount, we are pleased to offer an 8% discount on the
following stock trial order:
- 20 wardrobes (Catalogue #23/70)
- 10 dining tables
- 40 chairs (Catalogue #24/61, 27/22)
- 10 writing tables (Catalogue #22/81)

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 We are committed to meeting your requirements and aim to complete this order by the
end of June. However, we kindly request confirmation of this timeline to ensure smooth
processing and delivery.

Please feel free to reach out if you have any further questions or need clarification on any
aspect of the order. We look forward to the possibility of doing business with you.

Yours faithfully,
[Name]
[Position]
[Company Name]
3. Request for quotation
Dear Sirs,
I hope this email finds you well.

I am writing on behalf of [Your Department Store Name], following a recommendation

from …, who has been a longstanding business associate of yours. We are in the process
of expanding our furniture and fittings inventory for our department store, and we believe
your products may match well with our needs.

We would greatly appreciate it if you could kindly provide us with your latest catalog and
price list. Additionally, as we are keen on understanding the terms of payment and any
discounts available for bulk orders, we kindly request that you include this information in
your response.

Furthermore, timely delivery is crucial for our operational efficiency. Therefore, we

would be grateful if you could also furnish us with details regarding your delivery times.

Thank you in advance for your prompt attention to this matter. We are eager to explore the
possibility of establishing a fruitful business relationship with your esteemed company.

Looking forward to your positive response.

Yours faithfully,

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 [Name]
[Position]
[Company Name]
4. Quotation covers

Dear Sirs,

Thank you for your letter dated X, and for considering our quotation.

Regrettably, we are unable to offer the 8% discount as requested due to recent increases in
manufacturing costs and freight charges. However, we are pleased to extend a special
discount of 4% for this initial order, along with our standard 2.5% discount if payment is
made within one month from the date of the invoice.

Rest assured, we guarantee delivery within three weeks of receiving your order.

We hope these terms are acceptable to you and eagerly await confirmation of your order.

Thank you for the opportunity to serve you.

Yours faithfully,

[Name]

[Position]

[Company Name]

5. Order letter
Dear Sirs,
Thank you for reaching out to us with your inquiry dated April 26th. We appreciate the
opportunity to provide you with a quotation and are pleased to submit the enclosed
document for your review.

Regrettably, we are unable to accommodate the requested 8% discount due to significant

increases in manufacturing costs and freight charges over recent months. Our current
profit margins simply do not allow for such concessions. However, we are prepared to

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 extend a special discount of 4% for this initial order, along with our standard 2.5%
discount for payments made within one month from the date of the invoice.
Additionally, we assure you of delivery within three weeks of receiving your order.

We trust that these terms are acceptable to you and look forward to receiving
confirmation of your order at your earliest convenience. It would be our pleasure to serve
you and meet your requirements.

Yours faithfully,

[Name]

[Your Position]
[Your Contact Information]

II. LANGUAGE IN USE

1. Phrase
1. In response to
2. Catalog of + year
3. I am writing to (Chia thì hiện tại tiếp diễn)
4. offer a 5% discount = a discount for 5%
5. Ask = inquire about
6. We are pleased
I would appreciate if you could response at your earliest convenience
7. Attendance to = attendance at
8. Arrange for
9. Send s.b to somewhere
10. be + eager to
11. Begin + Ving
12. Look forward to + Ving

In response to your request for the information on our racing bikes, we enclose the latest
catalogue of 2018

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I would appreciate your attendance at the training program on project management to help
us meet our annual performance goals
2. Useful language
a) Starting a letter
- Further to your enquiry, we are pleased to enclose ....
- Thank you for your letter of June 14.
b) Explaining the reason for writing
- I am just writing to confirm ....
c) Giving bad news
- I regret to inform you that .......
d) Giving good news
- We are pleased to announce ....
e) Giving information
- Further to your enquiry, we are pleased to enclose ....
- I wish to advise you that according to the terms of our agreement ...
- We are writing to give you further information about ....
- We are writing to inform you that ....
- With reference to your enquiry of 13 May, I am enclosing details of ....
f) Apologising
- We deeply regret any inconvenience caused by ...
g) Ending a letter
- Do not hesitate to contact us again if you need further assistance.
- If you have any further questions, please contact us.
- We look forward to hearing from you.

Unit 6: -Opening salutation

+ Dear Mrs/ Mr (Biết tên rồi)
+ Dear Sir/ Madam (Chưa biết tên)
Unit 7: -Muốn set deadline for the delivery

+ Please note that delivery is required by + (Ngày tháng) without fail

Unit 8: -Acknowledge previous correspondence (Thừa nhận đã nhận được

letter)

+ Thank you for your letter of …, in which you asked/ inquired about
+ We thank you for your letter of 5 May

Unit 9: -State your reactions to the price, discount for your sample

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 + We would like to say that 25% trade discount is quite satisfactory
+ We have examined your samples and are satisfied with their quality
+ Unfortunately, we regret that we cannot allow a discount of 25% as requested.
[Manufacturing cost and freight charges have risen considerately in recent
months
⇒ we cannot meet your request]

Unit 10: -Closing situation/ salutation

+ Your sincerely/ faithfully

Ví dụ về thư
Dear Sir/Madam,

I hope this email finds you well. My name is Ninh Anh Bui, and I am reaching out on
behalf of Amiuoi company. We are interested in establishing a partnership with Nha Ta
Bookstore and would like to inquire about the following details to facilitate our
collaboration.

Could you please provide information about the possibility of offering a discount of
5% for bulk book orders or ongoing partnerships?

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Timely deliveries are crucial for our operational planning. Could you please provide us
with the expected delivery dates for upcoming orders?

We are excited about the prospect of collaborating with Nha Ta Bookstore and are
confident that our partnership will be mutually beneficial.

Please feel free to contact me directly at abe@small if you require any additional
information or have specific questions.

We look forward to hearing from you,

Yours faithfully,

NAB

II) Viết thư reply

B1: Xác nhận đã nhận thư

B2: Trả lời câu hỏi
B3: Look forward to hợp tác
Dear Ninh Anh Bui,

Thank you for your letter of 5 May in which you enquired about discount and exact
delivery times. My name is Tung Duong, and I am delighted to provide you with the
information you requested.

We are pleased to offer a 5% discount on bulk book orders or ongoing partnerships with
AmluOi company.

The expected delivery dates for upcoming orders will be provided based on the specific
books and quantities requested. We are committed to ensuring reliable and efficient
delivery services for your convenience.

We are confident that our partnership will be advantageous for both parties and we look
forward to receiving your order.

Yours sincerely,

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 Unit 11: Học tủ 3 emails:

+ Inquiry + Reply to inquiry

+ Xin báo giá

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