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Problems at Work

Listening B2

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2 views3 pages

Problems at Work

Listening B2

Uploaded by

ewelina.siwiak94
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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1.

Listen to two customer services assistants deal with


dissatisfied customers on the phone. complete the chart.

Conversation 1 Conversation 2

What is the problem?

What action does the


assistant take?

Is the customer satisfied?

2. Listen again and complete Pierre’s sentences.


Conversation 1
aI’m very sorry for …………………..
bI’m afraid we’ve been …………………..
cPlease give me a moment and …………………..
dI’ll get onto it …………………..
Conversation 2
eI do apologize for …………………..
fI know, but unfortunately we’ve been having
…………………..
gCould you bear with me ………………….., please?
hI’ll sort it out …………………..
1. Listen and write the number of each speaker (1-6) next to
the correct picture (a-f).

2. Listen again and complete the expressions.

A The air-conditioning’s ………………..


b This computer ………………..
c This printer won’t ………………..
d I can’t get this fax to ………………..
e The projector ………………..
f This camera won’t ………………..

3. Now listen to these replies. Match each reply (1-6) with a


problem in Exercise 2 (a-f).
1 …… 2 …… 3 ……
4 …… 5 …… 6 ……
4. Listen to Pilar and Martin deal with a routine problem at
the office. Answer the questions.
A What’s the problem? ……………………………
b What do they do? ……………………………
c What was the cause of the problem?
……………………………

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