Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 1 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
1) Alarm Check
2) Huawei UGW Hardware Check
Run command display device to check the hardware status
Note: Any deviation from above output need to be checked for hardware status in device panel
Login UGW Node through LMT Software Go to Device Panel and Click on RACK
Note: Check for all Boards to be in Normal State (Refer to Colour coding at right side)
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 2 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
3) CPU and Memory Usage
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 3 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
4) Temperature check
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 4 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
Fan Status
System Current Time
Board Current Status
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 5 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
5) Board Power consumption
Hardware Serial Number
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 6 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
6) NTP Status Check
Note: Clock Status should be synchronized, if not then Need to check the NTP connectivity.
How to check the NTP connectivity, for NTP connectivity we define the NTP server and bind it with UGW O&M IP
as shown below
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 7 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
Note: UGW O&M IP details in Gig0/0/0 interface always
If Ping is not happening, then take traceroute and coordinate with PBN team
7) Throughput Monitoring
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 8 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
8) How to check the User’s PDP active session or NOT
9) How to check which APN has how many active PDPs
Power Distribution State
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 9 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
10) How to Check the Gx/GY or PCRF and OCS Status in Node
Note: Status can be Normal or Abnormal
If Abnormal take the ping and traceroute
Ping -vpn-instance <VPN Name> -a <local/source IP address> <OCS Server IP Address>
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 10 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
In order to check the VPN-Instance Name, search for Local IP address in configuration and check
below
Same procedure applies for PCRF also
11) Ping towards PCRF
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 11 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
In order to check the VPN-Instance Name, search for Local IP address in configuration and check
below
12) How to Check the Ga connectivity (CG)
Note: Need to check the CG status as Normal
If its not normal, check for connectivity
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 12 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
To check the VPN instance name for Ga service, search for source IP in GGSN configuration
Refer to sheet for complete information
Q: How to check Total number of PDPs in Huawei UGW
This command gives total active PDPs on UGW card wise
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 13 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
Q: How to check PDP count based on RAT
Q: To query some sample users with active PDP session of a particular APN
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 14 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
Q: To check the PDP charging information for a particular user
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 15 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
Q: To check the PCC rules used by user
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 16 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
Q: How to check DNS IPs configured in a APN
Q: How to check the IP Pool name given to a APN & its utilization
Above command gives the IP Pool Name assigned to a APN
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 17 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
Above command gives us the IP Pool usage
13) How to enable user traces in GGSN
14) Deactivate the PDP of a single /Clear User from GGSN
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 18 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
15) IPv6 ACL flooding IP Check in GGSN
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 19 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
16) Ping towards SBC media plane/control IPv4 & IPv6
Media plane
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 20 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
17) License Expiry Check
18) License Usage
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 21 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
19) ping towards DNS IP using IPv4
20) ping towards DNS IP using IPv6
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 22 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
21) Interface Traces
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 23 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
22) How to check the CDR stuck in GGSN
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 24 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
23) How to convert trace tmf to pcap format
24) S1-u(Enodeb user plane)
Ericsson Internal
HUAWEI UGW TROUBLESHOOTING 25 (25)
GUIDE
Prepared (Subject resp) No.
Neeraj Batra
Approved (Document resp) Checked Date Rev Reference
2019-12-04 PA1
