Maintenance and Service Guide Elitebook 640 G10

Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.
Legal information
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This guide describes features that are By installing, copying, downloading, or
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or omissions contained herein.
First Edition: March 2023
Document Part Number: N37112-001

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come
into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The
computer and the AC adapter comply with the user-accessible surface temperature limits defined by
applicable safety standards.
iii
Important notice about Customer Self-Repair parts
Your computer includes Customer Self-Repair parts and parts that should be accessed by only an
authorized service provider.
IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details.
Accessing parts described in "Removal and replacement procedures for authorized service provider
parts" can damage the computer or void your warranty.
iv Important notice about Customer Self-Repair parts

Table of contents
1 Product description............................................................................................................................................................................................................................. 1
2 Components............................................................................................................................................................................................................................................7
Right.........................................................................................................................................................................................................................................................7
Left........................................................................................................................................................................................................................................................... 9
Display .................................................................................................................................................................................................................................................. 9
Low blue light mode (select products only)...................................................................................................................................................10
Keyboard area................................................................................................................................................................................................................................ 11
Touchpad ................................................................................................................................................................................................................................ 11
Touchpad settings ................................................................................................................................................................................................ 11
Adjusting touchpad settings.............................................................................................................................................................. 11
Turning on the touchpad ....................................................................................................................................................................... 11
Touchpad components ..................................................................................................................................................................................... 11
Lights ........................................................................................................................................................................................................................................ 12
Buttons, speakers, and fingerprint reader.................................................................................................................................................... 13
Special keys......................................................................................................................................................................................................................... 15
Bottom ................................................................................................................................................................................................................................................16
Rear .......................................................................................................................................................................................................................................................17
Labels ...................................................................................................................................................................................................................................................17
Using a SIM card (select products only).....................................................................................................................................................................19
Determining the correct SIM card size for your computer ...............................................................................................................19
Inserting a SIM card in an external slot ...........................................................................................................................................................19
3 Illustrated parts catalog ............................................................................................................................................................................................................. 20

Computer major components.......................................................................................................................................................................................... 20
Display assembly subcomponents.............................................................................................................................................................................. 23
Cable Kit ........................................................................................................................................................................................................................................... 25
Miscellaneous parts................................................................................................................................................................................................................ 26
4 Removal and replacement procedures preliminary requirements.............................................................................................................30

Tools required ...............................................................................................................................................................................................................................30
Service considerations.........................................................................................................................................................................................................30
Plastic parts........................................................................................................................................................................................................................30
Cables and connectors..............................................................................................................................................................................................30
Drive handling ...................................................................................................................................................................................................................30
Electrostatic discharge information............................................................................................................................................................................. 31
Generating static electricity.................................................................................................................................................................................... 31
Preventing electrostatic damage to equipment...................................................................................................................................... 32
Personal grounding methods and equipment........................................................................................................................................... 32
Grounding the work area........................................................................................................................................................................................... 33
v
Recommended materials and equipment.................................................................................................................................................... 33
Cleaning your computer....................................................................................................................................................................................................... 34
Enabling HP Easy Clean (select products only) ........................................................................................................................................ 34
Removing dirt and debris from your computer......................................................................................................................................... 34
Cleaning your computer with a disinfectant............................................................................................................................................... 35
Caring for wood veneer (select products only) ........................................................................................................................................36
Packaging and transporting guidelines.....................................................................................................................................................................36
Accessing support information .......................................................................................................................................................................................37
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................................................... 39

Component replacement procedures ....................................................................................................................................................................... 39
Preparation for disassembly.................................................................................................................................................................................. 39
Bottom cover ..................................................................................................................................................................................................................... 39
Memory modules............................................................................................................................................................................................................40
WLAN module.................................................................................................................................................................................................................... 42
WWAN module.................................................................................................................................................................................................................. 44
Solid-state drive............................................................................................................................................................................................................... 45
6 Removal and replacement procedures for authorized service provider parts.................................................................................48

Component replacement procedures .......................................................................................................................................................................48
Preparation for disassembly..................................................................................................................................................................................48
Battery....................................................................................................................................................................................................................................48
RTC battery .........................................................................................................................................................................................................................50
I/O board................................................................................................................................................................................................................................50
Touchpad ............................................................................................................................................................................................................................... 51
NFC module ........................................................................................................................................................................................................................ 52
Smart card reader ......................................................................................................................................................................................................... 53
Fan ............................................................................................................................................................................................................................................. 55
Fingerprint reader board...........................................................................................................................................................................................56
Heat sink ................................................................................................................................................................................................................................57
System board .................................................................................................................................................................................................................... 59
Speaker.................................................................................................................................................................................................................................. 62
Power connector cable ..............................................................................................................................................................................................63
Display assembly............................................................................................................................................................................................................64
Top cover with keyboard .............................................................................................................................................................................................74
7 Backing up, restoring, and recovering................................................................................................................................................................................75

Backing up information and creating recovery media....................................................................................................................................75
Using Windows tools for backing up..................................................................................................................................................................75
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)..........................75
Restoring and recovering your system.......................................................................................................................................................................75
Creating a system restore .......................................................................................................................................................................................76
Restoring and recovery methods ........................................................................................................................................................................76
Recovering using HP Recovery media.............................................................................................................................................................76
Changing the computer boot order ...................................................................................................................................................................77
Using HP Sure Recover (select products only)...........................................................................................................................................77
8 Computer Setup (BIOS), TPM, and HP Sure Start .....................................................................................................................................................78
vi
Using Computer Setup ...........................................................................................................................................................................................................78
Navigating and selecting in Computer Setup ...........................................................................................................................................78
Restoring factory settings in Computer Setup..........................................................................................................................................78
Updating the BIOS ......................................................................................................................................................................................................... 79
Determining the BIOS version ................................................................................................................................................................... 79
Preparing for a BIOS update....................................................................................................................................................................... 79
Downloading a BIOS update............................................................................................................................................................80
Installing a BIOS update......................................................................................................................................................................80
Changing the boot order using the f9 prompt ..........................................................................................................................................80
TPM BIOS settings (select products only) ...............................................................................................................................................................81
Using HP Sure Start (select products only)..............................................................................................................................................................81
9 Using HP PC Hardware Diagnostics .................................................................................................................................................................................. 82

Using HP PC Hardware Diagnostics Windows (select products only)................................................................................................ 82
Using an HP PC Hardware Diagnostics Windows hardware failure ID code....................................................................... 82
Accessing HP PC Hardware Diagnostics Windows.............................................................................................................................. 82
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant................................................. 82
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)............83
Downloading HP PC Hardware Diagnostics Windows........................................................................................................................83
Downloading the latest HP PC Hardware Diagnostics Windows version from HP.............................................83
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store.......................................83
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) ...............................................................................................................................................................................................................................83
Installing HP PC Hardware Diagnostics Windows..................................................................................................................................84
Using HP PC Hardware Diagnostics UEFI ................................................................................................................................................................84
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code..................................................................................84
Starting HP PC Hardware Diagnostics UEFI ...............................................................................................................................................84
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only)...........................................................................................................................................................................................................................................85
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive...................................................................................85
Downloading the latest HP PC Hardware Diagnostics UEFI version.............................................................................85
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) ...............................................................................................................................................................................................................................86
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)...................................................................86
Downloading Remote HP PC Hardware Diagnostics UEFI ...............................................................................................................86
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version.........................................................86
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number................................86
Customizing Remote HP PC Hardware Diagnostics UEFI settings.............................................................................................87
10 Specifications..................................................................................................................................................................................................................................88
Computer specifications.....................................................................................................................................................................................................88
Display specifications............................................................................................................................................................................................................88
Solid-state drive specifications ......................................................................................................................................................................................89
11 Statement of memory volatility............................................................................................................................................................................................90

Current BIOS steps ..................................................................................................................................................................................................................90
Nonvolatile memory usage ................................................................................................................................................................................................ 92
vii
Questions and answers ........................................................................................................................................................................................................ 92
Using HP Sure Start (select products only).............................................................................................................................................................94
12 Power cord set requirements................................................................................................................................................................................................95

Requirements for all countries ........................................................................................................................................................................................ 95
Requirements for specific countries and regions.............................................................................................................................................95
13 Recycling...............................................................................................................................................................................................................................................97
Index................................................................................................................................................................................................................................................................98
viii
1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP EliteBook 640 14 inch G10 Notebook PC
Processors Intel® processors
Intel Core® i7 1370P processor (5.2 GHz, 14 cores, 24 MB Intel Smart Cache, 28 W)
Intel Core i5 1350P processor (4.7 GHz, 12 cores, 12 MB Intel Smart Cache, 28 W)
Intel Core i7-1365U processor (1.8 GHz, 10 cores, 12 MB Intel Smart Cache, 15 W)
Intel Core i5-1345U processor (4.7 Ghz, 10 cores, 12 MB Intel Smart Cache, 15 W)
Graphics Internal graphics
Intel Iris® Xe Graphics (Core i5 and Core i7)
Intel UHD graphics (Core i3)
External graphics
NVIDIA® GeForce RTX™ 2050
Supports CUDA, Optimus™, PhysX, GPU Boost 2.0
Product description 1
Table 1-1 Product components and their descriptions (continued)
Display 35.6 cm (14.0 in), full high definition (FHD) (1920 × 1080), wide dynamic range (WDR), narrow bezel, UWVA,
antiglare, bent, camera privacy cover
250 nits, 45% CG, eDP 1.2 without PSR, no camera, nontouch
250 nits, 45% CG, eDP 1.4 without PSR, no microphone, nontouch
250 nits, 45% CG, eDP 1.4 without PSR, no microphone, WWAN, nontouch
250 nits, 45% CG, eDP 1.2 without PSR, HD camera, touch or non nontouch
250 nits, 45% CG, eDP 1.2 without PSR, HD camera, WWAN, nontouch
250 nits, 45% CG, eDP 1.2 without PSR, HD + IR camera, WWAN, nontouch
250 nits, 45% CG, eDP 1.2 without PSR, 5 MP + IR camera, nontouch
400 nits, sRGB 100, eDP, low blue light, 5 MP + IR camera
400 nits, sRGB 100, eDP 1.3 + PSR, low blue light, HD + IR camera, WWAN
400 nits, sRGB 100, eDP 1.3 + PSR, low blue light, HD camera
1000 nits, sRGB 100, eDP, low blue light, 5 MP + IR camera
35.6 cm (14.0 in), high definition (HD) (1366 × 768), narrow bezel, SVA, antiglare, bent, eDP 1.2 without PSR,
250 nits
No camera
HD camera
Memory Two customer-accessible (by IT or self-maintainers only) memory module slots supporting up to 64 GB
of RAM
DDR4-3200 dual-channel support
Supports the following configurations:
● 64 GB (32 × 2)
● 32 GB (16 × 2 or 32 × 1) (supports NMIC)
● 16 GB (8 × 2) or (16 × 1) (supports NMIC)
● 8 GB (8 × 1 or 4 × 2)
2 Chapter 1 Product description

Primary storage Solid-state drives, PCIe®, NVMe®, M.2 2280
2 TB, PCIe-4 × 4, triple-layer cell (TLC)
1 TB, PCIe-4 × 4, TLC
1 TB, PCIe-4 × 4, TLC, NMIC
1 TB, PCIe-4 × 4, TLC, self-encrypted OPAL2
1 TB, PCIe-4 × 4, TLC, self-encrypted OPAL2, NMIC
512 GB, PCIe-4 × 4, TLC
512 GB, PCIe-4 × 4, TLC, self-encrypted OPAL2
512 GB, PCIe, value
512 GB, PCIe, value, NMIC
256 GB, PCIe-4 × 4, self-encrypted OPAL2
256 GB, PCIe, value
Solid-state drives, PCIe, NVMe, M.2 2230
256 GB, PCIe, value (2nd drive)
Audio and video Camera, HD (select products only)
Camera, HD + IR (infrared) (select products only)
Camera, 5 MP + IR (select products only)
Camera privacy cover
Stereo speakers (2)
Microphone (dual array digital)
Supports WDR (wide dynamic range)
RJ-45 (network) jack Intel Ethernet Connection I219-LM (vPro®)
Intel Ethernet Connection I219-V (non-vPro)
Supports S0 (Working)/S4 (Hibernation)/S5 (Shutdown) MAC Address Pass Through (MAPT) via out of
band using docking station
Supports S0 MAPT (via in band)
Supports wake-on LAN (WOL)
BIOS supports RTXMAC for MAPT (via in band)
Supports S0ix/S4/S5 wake on LAN (via out of band) using docking station
Wireless Wireless Local Area Network (WLAN) (select products only)
Intel AX211 Wi-Fi® 6E Bluetooth® 5.3
Intel AX211 Wi-Fi 6E Bluetooth 5.3 vPro
Compatible with Miracast® devices
Two WLAN antennas
Supports HP Connection Optimizer (with data analytics)
Supports UEFI Wi-Fi
Supports Indonesia new band
Supports dynamic antenna gain (European Union and People's Republic of China only)
Supports Bluetooth (BT) Audio Offload for Advanced Audio Distribution Profile (A2DP)
Supports BT Platform Level Device Reset (PLDR)
Supports WLAN PLDR
Wireless Wide Area Network (WWAN) (select products only)
Intel® XMM 7560 R + LTE-Advanced Pro WWAN (Cat 16)
Two antennas integrated at top of display
eSIM support
LTE CAT16: Fibocom LTE/HSPA + with GPS
Global Series support
Near-Field Communication (NFC)
NFC Mirage WNC XRAV-1 (NXP NPC300 I2C 10 mm × 17 mm)
Ports HDMI 2.1
Smart card connector
Nano SIM slot
Nano security cable slot
Audio-out (headphone)/audio-in (microphone) combo jack
(2) USB 3.2 Gen 1 Type-A port
USB 4 Type-C® Gen4® Thunderbolt 4™
USB Type-C port (USB 3.2 Gen 2)
RJ-45 (network) jack
AC Smart Pin adapter plug, 4.5 mm
Sensors Hall sensor
Ambient light sensor

Keyboard/pointing Keyboard (spill resistant)

devices
Standard, backlit
Standard, not backlit
Privacy
Clickpad
Firmware PTP
Microsoft® precision touchpad default gestures support
No hybrid mode support
Power requirements Battery
3 cell, 51.3 Whr, HP Long Life
HP fast charge technology
Long life
Smart AC adapters
65 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft)
65 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft) (LA MERCO)
65 W, nPFC, 4.5 mm, EM (India only)
65 W, straight, nPFC, USB Type-C, 1.8 m (6 ft)
65 W, USB-C®, slim, straight (Brazil only)
Power cord
C5, 1.0 m (3.3 ft) conventional
C5, 1.0 m (3.3 ft), conventional, straight, HF
Security Fingerprint sensor (select products only)
Active SmartCard reader (select products only)
Camera privacy cover
Nano security cable slot
HP Combination Nano Cable Lock
HP Essential Combination Nano Cable Lock
Operating system Windows® 11 Pro
Windows 11 Pro Education
Windows 11 Home - HP recommends Windows 11 Pro for Business
Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business
Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing
Agreement)
Windows 11 Pro (preinstalled with Windows 10 Pro Downgrade)
FreeDOS
Serviceability Easy open bottom cover with self-capturing screws
End user replaceable parts
AC adapter
Memory
Solid-state drive
WLAN module
IT replaceable
Battery

2 Components
Your computer features top-rated components. This chapter provides details about your components,
where they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.
For SIM card installation steps, see Using a SIM card (select
products only) on page 19.
(2) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones,

(microphone) combo jack (select products earbuds, a headset, or a television audio cable. Also
only) connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
To access this guide:
■ Select the Search icon in the taskbar, type HP

Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(3) HDMI® port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface® (HDMI) device.
Components 7
Table 2-1 Right-side components and their descriptions (continued)
(4) USB SuperSpeed 5 Gbps port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small
external device.
(5) USB Type-C power connector port, Connects an AC adapter that has a USB Type-C connector,
SuperSpeed 10 Gbps port, and DisplayPort™ supplying power to the computer and, if needed, charging
output the computer battery.
– and –
Connects a USB device, provides high-speed data transfer,

and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable

external device.
– and –
Connects a display device that has a USB Type-C connector,

providing DisplayPort output.
(6) USB Type-C® power connector and Connect an AC adapter that has a USB Type-C connector,
Thunderbolt™ ports with HP Sleep and supplying power to the computer and, if needed, charging
Charge and DisplayPort™ output (2) the computer battery.
– and –
Connect USB devices, provide high-speed data transfer, and

charge small devices (such as a smartphone), even when the
computer is off.
NOTE: Use a standard USB Type-C charging cable or cable

external device.
– and –
Connect display devices that have a USB Type-C connector,

providing DisplayPort output.
NOTE: Your computer might also support a Thunderbolt

docking station.
(7) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● Off: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery
level, the battery light begins blinking rapidly.
● Off: The battery is not charging.
8 Chapter 2 Components
Table 2-1 Right-side components and their descriptions (continued)
(8) Power connector Connects an AC adapter.
Left
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,

but it might not prevent the computer from being mishandled
or stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(3) USB SuperSpeed 5 Gbps powered port Connects and supplies power to a USB device, provides high-
speed data transfer, and (for select products) charges small
devices (such as a smartphone) when the computer is on or
in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable

external device.
(4) Smart card reader (select products only) Supports optional smart cards.
Display
Use the illustration and table to identify the display components.
Left 9
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer
at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety &
Comfort Guide also provides important electrical and mechanical safety information. The Safety &
Comfort Guide is available on the web at http://www.hp.com/ergo.
Table 2-3 Display components and their descriptions
(1) WLAN antennas* (select products only) (2) Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) WWAN antennas* (select products only) (2) Send and receive wireless signals to communicate with wireless
wide area networks (WWANs).
(3) Internal microphones (2) Record sound.
(4) Camera lights On: One or more cameras are in use.
(5) Cameras (2) (select products only) Allow you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera

hardware and software installed on your product.
(6) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the
camera, slide the camera privacy cover in the opposite direction
to reveal the lens.
NOTE: If you have both front-facing and rear-facing cameras,

when one camera lens is revealed and ready to use, the other is
concealed.
Table 2-3 Display components and their descriptions (continued)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your
country or region.
To access this guide:
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
NOTE: The keyboard, including the function keys and power key (select products only), is disabled in
stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell
mode.
Touchpad
The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here.
Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Choose a setting.
Turning on the touchpad

Follow these steps to turn on the touchpad.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Using an external mouse, click the Touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Use the illustration and table to identify the touchpad components.
Keyboard area 11
Table 2-4 Touchpad components and their descriptions
(1) Touchpad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
Lights
Use the illustration and table to identify the lights on the computer.
Table 2-5 Lights and their descriptions
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Privacy key light On: Privacy screen is on, which helps prevent side-angle
viewing.
(3) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
(4) Microphone mute light ● On: Microphone is off.
● Off: Microphone is on.
(5) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in

the Sleep state, a power-saving state. The computer
shuts off power to the display and other unnecessary
components.
● Off: Depending on your computer model, the computer

is off, in Hibernation, or in Sleep. Hibernation is the
power-saving state that uses the least amount of power.
(6) Fn lock light On: The fn key is locked.
Buttons, speakers, and fingerprint reader

Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover
below the keyboard.
Buttons, speakers, and fingerprint reader 13

IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon
in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app. If
Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint
reader.
Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions
(1) Power button ● When the computer is off, press the button briefly to turn
on the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the

button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
for at least 4 seconds to turn off the computer.
To learn more about your power settings, use the Power icon.
● Right-click the Power icon , and then select Power
and sleep settings.
(2) Speakers Produce sound.
Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions (continued)
(3) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password
logon.
■ Swipe down across the fingerprint reader.
IMPORTANT: To prevent fingerprint logon issues, make sure

when you register your fingerprint that all sides of your finger
are registered by the fingerprint reader.
Special keys
Use the illustration and table to identify the special keys.
Table 2-7 Special keys and their descriptions
(1) esc key Displays system information when pressed in combination

with the fn key.
(2) fn key Executes frequently used system functions when pressed in

combination with another key. Such key combinations are
called hot keys.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
(5) Windows application key Displays options for a selected object.
Special keys 15
Table 2-7 Special keys and their descriptions (continued)
(6) Power button ● When the computer is off, press the button briefly to
turn on the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the

button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
for at least 4 seconds to turn off the computer.
To learn more about your power settings, use the Power icon.
● Right-click the Power icon and then, depending
on your product, select Power and sleep settings or

Power Options.
Bottom
Use the illustration and table to identify the bottom components.
Table 2-8 Bottom component and description
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.
Rear
Use the illustration and table to identify the rear components.
Table 2-9 Rear component and description
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
Labels
The labels affixed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of
a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support,
you might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Rear 17
Table 2-10 Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
● Regulatory labels—Provide regulatory information about the computer.
● Wireless certification labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Using a SIM card (select products only)
Use these instructions to insert a SIM card.
IMPORTANT: You can damage the SIM card if you insert the wrong size card or insert it or the SIM
card tray in the wrong direction. The card might also become stuck in the slot. Do not use SIM card
adapters. To prevent damage to the SIM card or connectors, use minimal force when inserting or
removing a SIM card.
Determining the correct SIM card size for your computer

Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your
computer.
1. Go to http://www.hp.com/support, and then search for your computer by product name or number.
2. Select Product Information.
3. Refer to the listed options to determine which card to purchase.
Inserting a SIM card in an external slot

To insert a SIM card in an external slot, follow these steps.
1. Turn off the computer by using the Shut down command.
2. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is firmly seated.
NOTE: Your SIM card or the SIM card slot in your computer might look different from the
illustration in this section.
NOTE: Your SIM card slot may have an icon to show which way the card should be inserted into
the computer.
To remove the SIM card, press in gently on the card to disengage the SIM lock, and then remove it from
the slot.
Using a SIM card (select products only) 19

3 Illustrated parts catalog
Use this chapter to determine the spare parts that are available for the computer.
Computer major components

To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information
about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region,
and then follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer.
20 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly not available as a

spare part
NOTE: Display spare parts are available only as subcomponents. For spare part information,
see Display assembly subcomponents on page 23.
(2) Top cover with keyboard
NOTE: For a detailed list of country codes, see Top cover with keyboard on page 74.
Backlit N45428-xxx
Not backlit N45427-xxx
Privacy N45429-xxx
(3) Power connector cable M21725-001
(4) Touchpad
NOTE: The touchpad cable is available in the Cable Kit as spare part number N00097-001.
Models without NFC N54001-001
Models with NFC N53931-001
(5) Speaker M21400-001
(6) System board (includes integrated processor)
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
The system board support repair kit is available as spare part number N50634-888.
Models with discrete graphics:
● Intel Core i7-1365U processor N42762-xx1
● Intel Core i7-1365U processor, WWAN models N44995-xx1
Models with integrated UMA graphics:
Computer major components 21

Table 3-1 Computer major component descriptions and part numbers (continued)
● Intel Core i7-1370P processor N42779-xx1
● Intel Core i7-1370P processor, WWAN models N42780-xx1
(7) Heat sink (models with UMA graphics memory) N03345-001
(8) Heat sink (models with discrete graphics memory) N03344-001
Heat sink (models with a 28 W processor) N15764-001
(9) Fan
For use in models with discrete graphics M21719-001
For use in UMA models N00095-001
(10) I/O board
NOTE: The I/O board cables are available in the Cable Kit as spare part number N00097-001.
The RJ-45 door is available as spare part number M21396-001.
Non-vPro M21399-001
vPro M48790-001
(11) Battery M73472-005
(12) Bottom cover N00121-001
(13) Solid-state drive (M.2 2230)
NOTE: The solid-state drive support kit is available as spare part number N00354-001.
256 GB, PCIe, 2230 M11042-001
(14) Solid-state drive (PCIe, M.2 2280)
NOTE: The solid-state drive support kit is available as spare part number N00354-001.
2 TB, TLC M52027-001
1 TB, TLC M16560-001
1 TB, PCIe-4 × 4, TLC, NMIC N22908-001
1 TB, PCIe-4 × 4, TLC, self-encrypting drive (SED), NMIC N24954-001
1 TB, TLC, self-encrypting drive (SED) M52033-001
512 GB, TLC M17436-001
512 GB, self-encrypting drive (SED) M52031-001
512 GB, PCIe-4 × 4 N45476-001

Table 3-1 Computer major component descriptions and part numbers (continued)
512 GB, NMIC N24955-001
256 GB, self-encrypting drive (SED) N35225-001
256 GB, PCIe-4 × 4 N45477-001
(15) Memory modules (DDR4, PC-3200; not illustrated)
32 GB M09713-001
32 GB, NMIC M86374-001
16 GB L67710-001
16 GB, NMIC M13314-001
8 GB L46598-001
4 GB L83673-001
(16) Real-time clock (RTC) battery M34737-001
(17) WWAN module
Intel XMM 7560 R + LTE-Advanced Pro WWAN (Cat 16) N00182-001
(18) WLAN module
Intel AX211 Wi-Fi 6E Bluetooth 5.3 M53366-001
Intel AX211 Wi-Fi 6E Bluetooth® 5.3 vPro M53363-001
* Fingerprint reader N00879-001
NOTE: The fingerprint reader cable is available in the Cable Kit as spare part number
N00097-001. The fingerprint reader bracket is available in the Bracket Kit as spare part number
M21372-001. The fingerprint reader insert (for use in models without a fingerprint reader) is
available in the Plastics Kit as spare part number N38997-001.
* Smart card reader N12914-001
* NFC module M27890-001
* RJ-45 door M21396-001
* not illustrated
Display assembly subcomponents

To identify the display assembly subcomponents, use this illustration and table.
Display assembly subcomponents 23

Table 3-2 Display component descriptions and part numbers
(1) Display bezel
For use in models with an FHD display without a camera N00101-001
For use in models with an FHD display and HD camera N00099-001
For use in models with an FHD display and HD + IR camera N00100-001
For use in models with an FHD display and 5 MP + IR camera N44236-001
For use in models with an FHD privacy display and HD + IR camera N53930-001
For use in models with an HD display and no camera N07340-001
For use in models with an HD display and HD camera N07339-001

Table 3-2 Display component descriptions and part numbers (continued)
(2) Camera module
HD camera N39013-001
HD + IR camera N00112-001
5 MP + IR camera N39014-001
Microphone module N39015-001
(3) Display panel (includes cover and bezel adhesive)
NOTE: Display panel tape is available as spare part number N39006-001.
FHD, 400 nits N42803-001
FHD, 250 nits N42802-001
FHD, 250 nits, touch N00080-001
FHD, privacy N00079-001
HD, 250 nits N00083-001
(4) Hinges (left and right; includes bezel trim pieces, bezel trim protective shielding, display panel N39016-001
adhesive, and bezel adhesive)
(5) Display/camera cable (includes cover and bezel adhesive) N39012-001
(6) WLAN antennas and cables (includes camera, cover, and bezel adhesive) N39003-001
(7) WWAN antennas and cables (includes cover and bezel adhesive)
3 mm panel N39005-001
2 mm panel N44235-001
(8) Display back cover (includes antenna, bezel adhesive)
Models with a 250 nit panel N44240-001
Models with a privacy display N44241-001
Models with a 400 nit panel, WWAN N44239-001
Models with a 400 nit panel and a 5 MP IR camera N44237-001
Models with a 400 nit panel and no camera N44238-001
Models with WWAN, 3 mm display N00106-001
Ambient light sensor (not illustrated, includes cover adhesive and bezel adhesive) N00883-001
Cable Kit
To identify the contents of the Cable Kit, use this table.
Table 3-3 Cable Kit content descriptions and part number
Component Spare part number
Cable Kit includes: N00097-001
I/O board cable
Cable Kit 25
Table 3-3 Cable Kit content descriptions and part number (continued)
I/O board cable (USB 3.0)
Touchpad cable
Fingerprint reader board cable
Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-4 Miscellaneous part descriptions and part numbers
AC adapters
280 W, PFC, 7.4 mm M52952-001
120 W, PFC, 7.4 mm L89695-001
120 W, PFC, 4.5 mm M95377-001
65 W, nPFC, USB-C®, 1.8 m (6.0 ft) L67440-001
65 W, USB-C, nPFC, slim M54350-001
65 W, nPFC, 3 pin, 4.5 mm 710412-001
65 W, nPFC, 4.5 mm, EM N31180-001
65 W, USB Type-C N05175-001
Smart AC adapter, 7.4 mm 734734-001
USB-C-to-DisplayPort adapter 831753-001
USB-C-to-DisplayPort adapter - TAA N25155-001
USB-C-to-HDMI 2.0 adapter 935325-001
USB-C-to-VGA adapter 831751-001
USB-C-to-RJ-45 adapter M95985-001
USB-C-to-RJ-45 adapter, TAA N22602-001
USB-C-to-USB-A adapter L65254-001
USB 3.0-to-gigabit RJ-45 adapter M95984-001
USB-C (male)-to-USB-C (male) adapter L65253-001
HDMI-to-VGA adapter 701943-001
HDMI-to-VGA adapter, TAA N25154-001
DisplayPort-to-DVI adapter 753744-001
USB-C travel hub L72056-001
USB-C-to-USB-A hub 916838-001
HP Universal USB-C Multiport Hub M96882-001

Table 3-4 Miscellaneous part descriptions and part numbers (continued)
WLAN protective tape N02047-001
Screw Kit (for use with HP USB-C Dock G5) L64089-001
Screw Kit (for use in product component removal and replacement) N00352-001
Plastics Kit (includes smart card insert, fingerprint reader insert, cable holder, memory absorber, N38997-001
memory Mylar, WWAN gasket, VRAM thermal gasket, microphone rubber with mesh, conductive
tape, SIM card insert, microphone Mylar, WWAN/WLAN Mylar, memory thermal pad, solid-state
drive thermal pad)
Bracket Kit (includes smart card and fingerprint reader brackets) M21372-001
Bluetooth travel mouse L62043-001
USB mouse L95713-001
HP Wireless Premium Mouse 923947-001
HP 125 Wired Mouse M27884-001
HP 128 Laser Wired Mouse M27885-001
HP 435 Wireless Mouse M62277-001
HP USB Keyboard L95712-001
HP 125 Wired Keyboard M27881-001
HP USB Slim Smart Card CCID Keyboard 911725-001
Nano lock 918431-001
HP Nano Combination Cable Lock N10500-001
HP Essential Nano Combination Cable Lock N10501-001
Sure Key cable lock L65088-001
External optical drive 747080-001
Thunderbolt™ 120 W G4 dock (with cable) M97105-001
Thunderbolt 120 W G4 dock (with cable) (TAA) N17490-001
Thunderbolt 280 W G4 dock (with cable) M97106-001
Thunderbolt 280 W G4 dock (with cable) (TAA) N17491-001
Thunderbolt dock 120 W (with cable) L15809-001
USB-C dock (with cable) L64086-001
USB-C/A universal dock (with cable) L64087-001
Bottom case for USB-C/A universal doc L64088-001
Bottom case for USB-C dock L65256-001
Cable kit for use with Thunderbolt 120 W G4 dock M88058-001
Cable kit for use with Thunderbolt 280 W G4 dock M88059-001
HP Prelude Pro 15.6 top load case M03618-001
HP Prelude Pro 15.6 backpack M03617-001
Miscellaneous parts 27
HP Business 17.3 laptop backpack M55004-001
HP Business 14.1 laptop bag M55007-001
HP 14.1 business slim top load case L05333-001
Power cord (C13, premium, 1.0 m [3.3 ft])
Argentina L32029-001
Australia N24670-001
Denmark N24672-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) N24669-001
India N24679-001
Israel N24678-001
Italy L32031-001
Japan N24680-001
North America N24671-001
People's Republic of China N24676-001
South Africa N24674-001
South Korea N24675-001
Switzerland N24673-001
Taiwan N24677-001
The United Kingdom N24668-001
Power adapter, duckhead
Japan L33157-001
Power cord (C5, conventional, 1.0 m [3.3 ft], HF)
Denmark M79264-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) M79266-001
Switzerland M79265-001
Power cord (C5, conventional, 1.0 m [3.3 ft])
Australia L19358-001
Brazil L19359-001
Denmark L19360-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001
Europe (ADP + cord) N16170-001
Europe 923430-004
India L19363-001

Israel L19362-001
Italy L19364-001
Japan L19365-001
North America L19367-001
People's Republic of China L19368-001
South Africa L19369-001
South Korea L19366-001
Switzerland L19370-001
Taiwan L19372-001
Thailand L19371-001
Thailand (ADP + cord) M85418-001
The United Kingdom L19373-001
Power cord (C5, conventional, 1.8 m [6.0 ft])
Australia L19358-002
Brazil L19359-002
Brazil (duck head) L19341-002
Denmark L19360-002
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002
India L19363-002
Israel L19362-002
Italy L19364-002
Japan L19365-002
North America L19367-002
People's Republic of China L19368-002
South Africa L19369-002
South Korea L19366-002
Switzerland L19370-002
Taiwan L19372-002
Thailand L19371-002
The United Kingdom L19373-002
Miscellaneous parts 29
4 Removal and replacement procedures
preliminary requirements
Use this information to properly prepare to disassemble and reassemble the computer.
Tools required
You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors

Handle cables with extreme care to avoid damage.
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables
by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that
cables are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex
cables with extreme care; these cables tear easily.
Drive handling
Note the following guidelines when handling drives.
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.
30 Chapter 4 Removal and replacement procedures preliminary requirements

● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical
drive tray is closed.
● Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
● Avoid dropping drives from any height onto any surface.
● After removing a hard drive or an optical drive, place it in a static-proof bag.
● Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.
● Avoid exposing a drive to temperature extremes or liquids.
● If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of
protective packaging, and label the package “FRAGILE.”
Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work
perfectly throughout a normal cycle. The device might function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
IMPORTANT: To prevent damage to the device when you remove or install internal components,
observe these precautions:
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Before touching an electronic component, discharge static electricity by using the guidelines
described in Personal grounding methods and equipment on page 32.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● If you remove a component, place it in an electrostatic-safe container.
Generating static electricity

Follow these static electricity guidelines:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Electrostatic discharge information 31

Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet 7,500 V 15,000 V 35,000 V
Walking across vinyl floor 3,000 V 5,000 V 12,000 V
Motions of bench worker 400 V 800 V 6,000 V
Removing dual in-line packages (DIPs) from plastic tube 400 V 700 V 2,000 V
Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V
Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V
Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V 26,500 V
Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V
Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.
NOTE: As little as 700 V of static electricity can degrade a product.
Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree
of sensitivity.
The following packaging and grounding precautions are necessary to prevent static electricity damage
to electronic components:
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive

foam.
Personal grounding methods and equipment

Using certain equipment can prevent static electricity damage to electronic components.
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● You can use heel straps, toe straps, and boot straps at standing workstations. These straps are
compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use
them on both feet with a maximum of 1 MΩ ±10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic 1,500
Carbon-loaded plastic 7,500
Metallized laminate 15,000
Grounding the work area

To prevent static damage at the work area, follow these precautions:
● Cover the work surface with approved static-dissipative material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
polystyrene foam.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● Avoid contact with pins, leads, or circuitry.
Recommended materials and equipment

HP recommends certain materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
Grounding the work area 33

● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Cleaning your computer

Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its
best. Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that
you can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
● Select the Start menu, and then select HP Easy Clean.
– or –
● Select the HP Easy Clean icon in the taskbar.
– or –
● Select Start, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your
computer on page 34 for the recommended steps to clean the high-touch, external surfaces
on your computer. After you remove the dirt and debris, you can also clean the surfaces with a
disinfectant. See Cleaning your computer with a disinfectant on page 35 for guidelines to help
prevent the spread of harmful bacteria and viruses.
Removing dirt and debris from your computer

Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 36.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.

3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 35 for recommended steps to clean the
high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and
viruses.
Cleaning your computer with a disinfectant

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a
best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from
your computer on page 34, Caring for wood veneer (select products only) on page 36, or both, you
might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning
guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also
known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should
be moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia,
ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
Cleaning your computer with a disinfectant 35

4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Caring for wood veneer (select products only)

Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might
see unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microfiber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 34 for the recommended steps to clean
the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also
clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 35 for
sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.
Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or

nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Accessing support information

To find the HP support that you need, use this information.
Table 4-3 Support information locations
Service consideration Path to access information
Records of reported failure incidents stored Windows®:

on the computer
Preoperating system failures are logged in the BIOS Event Log. To view the BIOS
Event Log:
1. Press the power button.
2. Immediately and repeatedly press esc when the power button light turns
white.
NOTE: If you do not press esc at the appropriate time, you must restart the
computer and again repeatedly press esc when the power button light turns
white to access the utility.
3. Press f10 to enter the BIOS setup.
4. (On commercial products) Under the Main tab, select BIOS event log, and
then select View BIOS Event Log.
- or -
(On consumer products) Under the Main tab, select System Log.
Post-operating system failures are logged in the Event Viewer.
1. Turn on the computer and allow the operating system to open.
2. Select the search icon in the taskbar.
3. Type Event Viewer, and then press enter.
4. Select the log from the left panel. Details display in the right panel.
Chrome™:
1. Go to support.google.com/chrome.
2. Search collect Chrome device logs.
Technical bulletins To locate technical bulletins:
1. Go to www.hp.com.
2. Place the cursor over Problem solving to display more options.
3. Select Support & Troubleshooting.
4. Type the serial number, product number, or product name to go to the

product support page.
5. Select Advisories to view technical bulletins.
Accessing support information 37

Table 4-3 Support information locations (continued)
Service consideration Path to access information
Repair professionals To locate repair professionals:
1. Go to www.hp.com.
2. Place the cursor over Support resources to display more options.
3. Select Authorized service providers.
Component and diagnosis information, To locate diagnosis information and actions:

failure detection, and required action
1. Go to http://www.hp.com/go/techcenter/pcdiags.
2. Select Get Support.
3. Near the bottom of the window, select Notebook PCs, and then select your
location.

5 Removal and replacement procedures for
Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not
supported by the Customer Self-Repair program can void your warranty. Check your warranty to
determine whether Customer Self-Repair is supported in your location.
Component replacement procedures

To remove and replace computer components, use these procedures.
Make special note of each screw size and location during removal and replacement.
Preparation for disassembly

To remove and replace computer components, use these procedures:
For initial safety procedures, see Removal and replacement procedures preliminary requirements on
page 30.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Bottom cover
To remove the bottom cover, use this procedure and illustration.
Table 5-1 Bottom cover description and part number
Description Spare part number
Bottom cover N00121-001
Before removing the bottom cover, prepare the computer for disassembly (see Preparation for
disassembly on page 39).
Remove the bottom cover:
Removal and replacement procedures for Customer Self-Repair parts 39

1. Loosen the five captive Phillips screws that secure the bottom cover to the computer.
2. Starting near the hinges, use a nonmarking, nonconductive tool (1) to release the edges of the
bottom cover from the computer (2).
3. Remove the bottom cover from the computer (3).
To replace the bottom cover, reverse the removal procedures.
Memory modules
To remove the memory modules, use this procedure and illustration.
Table 5-2 Memory module descriptions and part numbers
32 GB M09713-001
32 GB, NMIC M86374-001
16 GB L67710-001
40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Table 5-2 Memory module descriptions and part numbers (continued)
16 GB, NMIC M13314-001
8 GB L46598-001
4 GB L83673-001
Before removing the memory, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 39).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Disconnect the battery cable from the system board (see Battery on page 48).
If you are replacing a memory module, remove the existing memory module:
1. Pull the protective shielding up from the top and toward you to access the memory modules.
2. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then
remove the module (2). Use the same procedure to remove all memory modules.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
To install a memory module:
1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the
slot at an angle until it is seated (2).
Memory modules 41
2. Press down on both sides of the module until the side retention clips snap into place (3).
IMPORTANT: Be sure to press down on both sides of the module using two fingers during
installation. Failure to press on both sides might result in incorrect installation. Do not press down
only in the middle of the module.
WLAN module
To remove the WLAN module, use this procedure and illustration.
Table 5-3 WLAN module descriptions and part numbers
Intel AX211 Wi-Fi 6E Bluetooth 5.3 M53366-001
Intel AX211 Wi-Fi 6E Bluetooth® 5.3 vPro M53363-001
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
Remove the WLAN module:

1. Remove the plastic that covers the antennas.
2. Carefully disconnect the two antenna cables from the module (1).
3. Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3).
NOTE: The #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2
black WLAN antenna cable connects to the WLAN module #1 Aux terminal.
4. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective
sleeve on the antenna connector, as shown in the following illustration.
WLAN module 43
To install the WLAN module, reverse this procedure.
WWAN module
To remove the WWAN module, use this procedure and illustration.
Table 5-4 WWAN module descriptions and part numbers
Intel XMM 7560 R + LTE-Advanced Pro WWAN (Cat 16) N00182-001
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
Remove the WWAN module:
1. Remove the plastic that covers the antennas.
2. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module. The number of
antenna cables can vary.
3. Remove the Phillips M2.0 × 2.5 screw (2) that secures the WWAN module to the bottom cover. The
WWAN module tilts up.
4. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: Antenna cable colors might vary. Be sure to match the number on the cable with the
number next to the connector on the module.

5. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve
must be installed on the antenna connector, as shown in the following illustration.
To install the WWAN module, reverse this procedure.
Solid-state drive
To remove the M.2 solid-state drive, use this procedure and illustration. Both M.2 2280 and M.2 2230
drives are available.
Solid-state drive 45
Table 5-5 Solid-state drive descriptions and part numbers
2 TB, TLC M52027-001
1 TB, PCIe-4 × 4, TLC, NMIC N22908-001
1 TB, PCIe-4 × 4, TLC, self-encrypting drive (SED), NMIC N24954-001
1 TB, TLC M16560-001
1 TB, TLC, self-encrypting drive (SED) M52033-001
512 GB, TLC M17436-001
512 GB, self-encrypting drive (SED) M52031-001
512 GB, PCIe-4 × 4 N45476-001
512 GB, NMIC N24955-001
256 GB, self-encrypting drive (SED) N35225-001
256 GB, PCIe-4 × 4 N45477-001
Solid-state drive (PCIe, M.2 2230)
256 GB M11042-001
Solid-state drive support kit N00354-001
Before removing the solid-state drive, follow these steps:
Remove the solid-state drive:
1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer.
2. Pull the drive away from the socket to remove it (2).
Primary M.2 2280 solid-state drive

Secondary M.2 2230 solid-state drive
NOTE: You can install either a secondary solid-state drive or a WWAN module in the socket. The
computer does not support installation of both and WWAN module and secondary solid-state drive
at the same time.
To install a solid-state drive, reverse the removal procedures.
NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.
Solid-state drive 47
6 Removal and replacement procedures for
authorized service provider parts
This chapter provides removal and replacement procedures for authorized service provider parts.
IMPORTANT: Only an authorized service provider should access the components described in this
chapter. Accessing these parts can damage the computer or void the warranty.
Component replacement procedures

To remove and replace computer components, use the procedures described in this section.
Make special note of each screw size and location during removal and replacement.
Preparation for disassembly

To remove and replace computer components, use these procedures:
For initial safety procedures, see Removal and replacement procedures preliminary requirements on
page 30.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Battery
To remove the battery, use this procedure and illustration.
Table 6-1 Battery description and part number
Battery, 3 cell, 51 Whr M73472-005
WARNING! To avoid personal injury and damage to the product:
● Do not puncture, twist, or crack the battery.
48 Chapter 6 Removal and replacement procedures for authorized service provider parts
● Do not cause an external puncture or rupture to the battery. They can cause a short inside the
battery, which can result in battery thermal runaway.
● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which
might puncture the battery.
● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the
case. These actions can apply undue force on the battery.
● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or
coins, which can cause shorting across the connectors.
Before removing the battery, follow these steps:
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through
Windows before you remove the battery.
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Remove the six Phillips M2.0 × 4.0 screws (2) that secure the battery to the computer.
3. Remove the battery from the computer (3).
To install the battery, reverse the removal procedures.
NOTE: When replacing the battery, plug in the battery power cable first, and then replace the screws.
Battery 49
RTC battery
To remove the RTC battery, use this procedure and illustration.
Table 6-2 RTC battery description and part number
RTC battery M34737-001
Before removing the RTC battery, follow these steps:
Remove the RTC battery:
1. Disconnect the battery cable (1) from the system board.
2. Remove the cable from the clips (2) on the computer chassis.
3. Lift to release the battery from the computer (3). The battery is secured with adhesive.
To install the RTC battery, reverse this procedure.
I/O board
To remove the I/O board, use this procedure and illustration.
Table 6-3 I/O board description and part number
Non-vPro M21399-001
Table 6-3 I/O board description and part number (continued)
vPro M48790-001
I/O board cables (included in Cable Kit) N00097-001
RJ-45 (network) jack door M21396-001
Before removing the I/O board, follow these steps:
Remove the I/O board:
1. Disconnect the cables from the larger ZIF connector (1) and smaller ZIF connector (2) on the I/O
board.
2. Remove the three Phillips M2.0 × 4.0 screws (3) that secure the board to the computer, and then
remove the network jack door from the board (4).
3. Remove the board from the computer (5).
To install the I/O board, reverse this procedure.
Touchpad
To remove the touchpad, use this procedure and illustration.
Touchpad 51
Table 6-4 Touchpad description and part number
Touchpad for use in models without NFC N54001-001
Touchpad for use in models with NFC N53931-001
Touchpad cable (included in Cable Kit) N00097-001
Before removing the touchpad, follow these steps:
3. Remove the battery (see Battery on page 48).
Remove the touchpad:
1. Disconnect the system board cable from the ZIF connector (1) on the touchpad.
2. (Select models only) Disconnect the antenna cable from the ZIF connector (2) on the NFC module.
3. Remove the four Phillips M2.0× 2.0 screws (3) that secure the touchpad to the computer.
4. Remove the two Phillips M1.6 × 2.0 screws (4) that secure the touchpad to the computer.
5. Remove the touchpad from the computer (5).
To install the touchpad, reverse this procedure.
NFC module
To remove the NFC module, use this procedure and illustration.
Table 6-5 NFC module description and part number
NFC module M27890-001
NOTE: The NFC module spare part kit does not include the antenna. The antenna is included in the
touchpad spare part kit.
NFC module cable (included in Cable Kit) N00097-001
Before removing the NFC module, follow these steps:
Remove the NFC module:
1. Remove any protective tape covering the module and reuse during replacement.
2. Disconnect the antenna cable from the ZIF connector (1) on the NFC module.
3. Disconnect the system board cable from the ZIF connector (2) on the NFC module.
4. Use a tool to release the module from the computer (3). The NFC module is secured with adhesive.
5. Remove the NFC module from the computer (4).
To install the NFC module, reverse this procedure.
Smart card reader

To remove the smart card reader from the top cover, use this procedure and illustration.
Smart card reader 53

Table 6-6 Smart card reader description and part number
Smart card reader N12914-001
Before removing the smart card reader, follow these steps:
Remove the smart card reader:
1. Remove the two broad head Phillips M2.0 × 2.0 screws (1) from the metal bracket that covers the
card reader board, and then remove the bracket (2).
2. Remove the four Phillips M2.0 × 2.0 screws (1) from the metal bracket covering the card reader
board.
3. Disconnect the cable (2) from the card reader.
4. Gently lift the smart card reader straight up and off the pins to remove it (3). The card reader is
secured with adhesive.
To install the smart card reader, reverse this procedure.
Fan
To remove the fan, use this procedure and illustration.
Table 6-7 Fan description and part number
For use in models with discrete graphics M21719-001
For use in UMA models N00095-001
Before removing the fan, follow these steps:
Remove the fan assembly:
1. Remove display cable from the clips (1) on the fan.
2. Remove the three Phillips 2.0 × 4.0 screws (2) that secure the fan to the computer.
3. Disconnect the fan cable (3) from the system board.
Fan 55
4. Remove the fan from the computer (4).
To install the fan assembly, reverse this procedure.
Fingerprint reader board

To remove the fingerprint reader board, use this procedure and illustration.
Table 6-8 Fingerprint reader board description and part number
Fingerprint reader board N00879-001
Fingerprint reader board cable (included in Cable Kit) N00097-001
Fingerprint reader insert (for use in models without a fingerprint reader) N38997-001
Fingerprint reader bracket (included in Bracket Kit) M21372-001
Before removing the fingerprint reader board, follow these steps:
4. Remove the WWAN module (see WWAN module on page 44).
Remove the fingerprint reader board:
1. Disconnect the cable from the ZIF connector (1) on the fingerprint reader board.
2. Remove the Phillips M2.0 × 2.5 screw (2) that secures the fingerprint reader bracket to the
computer, and then remove the bracket (3).
3. Remove the fingerprint reader board from the computer (4).
To install the fingerprint reader board, reverse this procedure.
Heat sink
To remove the heat sink, use these procedures and illustrations.
Table 6-9 Heat sink descriptions and part numbers
Models with UMA graphics memory N03345-001
Models with discrete graphics memory N03344-001
Models with a 28 W processor N15764-001
Before removing the heat sink, follow these steps:
Remove the heat sink:
1. (UMA models) In the order indicated on the heat sink, loosen the four captive Phillips screws (1) that
secure the heat sink to the computer.
Heat sink 57
2. Remove the heat sink from the computer (2).
3. (Discrete models) In the order indicated on the heat sink, loosen the six captive Phillips screws (1)
that secure the heat sink to the computer.
4. Remove the heat sink from the computer (2).
5. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits. The following illustration shows the replacement
thermal material locations.
Thermal material is used on the heat sink (1) and associated system board component (2).
UMA models
Discrete models
To install the heat sink, reverse this procedure.
System board
To remove the system board, use these procedures and illustrations.
System board 59
Table 6-10 System board descriptions and part numbers
System board (includes integrated processor)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
The system board support repair kit is available as spare part number N50634-888.
Models with discrete graphics: N41840-xx1
Models with integrated UMA graphics:
Before removing the system board, follow these steps:
4. Remove the fan (see Fan on page 55).
When you replace the system board, be sure to remove the following components (as applicable) from
the defective system board and install them on the replacement system board:
● Memory modules (see Memory module on page 40).
● WLAN module (see WLAN module on page 42).
● WWAN module (see WWAN module on page 44).
● Solid-state drive (see Solid-state drive on page 45).
● Heat sink (see Heat sink on page 57).
Remove the system board:
1. Disconnect the following cables from the system board:
NOTE: You should never disconnect the RTC battery cable from the system board.
● Antenna cables from the WLAN module (select products only) (1)
● Power connector cable (2)
● Speaker cable (3)
● Display cable (ZIF) (4)
● USB cable (ZIF) from USB board (5)
● USB cable (ZIF) from system board (6)
● Touchpad cable (ZIF) (7)
● Keyboard backlight cable (ZIF) (select products only) (8)
● Keyboard cable (reverse ZIF) (9)
● Fingerprint reader cable (ZIF) (select products only) (10)
● RTC battery cable (11)
Important! Leave this cable connected.
● Antenna cables from the WWAN module (select products only) (12)
System board 61
2. Remove the port bracket (1) by removing the three Phillips M2.5 × 4.0 screws (2) that secure the
bracket to the system board, and then removing the bracket (3).
NOTE: The bracket is available in the Plastics Kit as spare part number N38997-001.
3. Remove the two Phillips M2.0 × 2.5 screws (4) that secure the system board to the computer.
4. Lift the side of the system board upward (5), and then pull the system board away from the
connectors on the side of the computer to remove it (6).
To install the system board, reverse this procedure.
Speaker
To remove the speaker, use this procedure and illustration.
Table 6-11 Speaker description and part number
Speaker M21400-001
Before removing the speaker, follow these steps:
4. Remove the fan (see Fan on page 55).
5. Remove the system board (see System board on page 59).
NOTE: Be sure that the RTC battery remains connected to the system board.
Remove the speaker:
1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the speaker to the computer.
2. Lift the speaker up and out of the computer (2). When installing the speaker, be sure that the rubber
cap is installed on the right end of the speaker (3) .
To install the speaker, reverse this procedure.
Power connector cable

To remove the power connector cable, use this procedure and illustration.
Power connector cable 63

Table 6-12 Power connector cable description and part number
Power connector cable M21725-001
Before removing the power connector cable, follow these steps:
Remove the power connector cable:
1. Move the antenna cables that route over the screws (1).
2. Remove the three Phillips M2.5 × 4.0 screws (2) that secure the right display hinge to the computer,
and then rotate the hinge (3) off the power connector.
3. Disconnect the cable (4) from the system board.
4. Remove the power connector cable from the computer (5).
To install the power connector cable, reverse this procedure.
Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.
Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the
subcomponent level.
Before removing the display panel, follow these steps:
4. Remove the power connector cable (see Power connector cable on page 63).
Remove the display assembly:
1. Disconnect the display cable (1), and then remove the cable from the clips (2) around the fan.
2. Disconnect the antenna cables (3) from the WLAN module.
3. (Select models only) Disconnect the antenna cables (4) from the WWAN module, and then remove
the cables from the clips (5).
4. Remove the five Phillips M2.5 × 4.0 screws (1) that secure the display assembly to the computer.
5. Rotate the display to open the hinges (2).
Display assembly 65
6. Separate the display assembly from the computer (3).
7. To remove the bezel:
a. Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it.
b. Remove the bezel from the display (4).
The display bezel is available as the following spare part numbers:

N00101-001: Models with an FHD display without a camera
N00099-001: Models with an FHD display with an HD camera
N00100-001: Models with an FHD display with an HD + IR camera
N44236-001: Models with an FHD display and 5 MP + IR camera
N53930-001: Models with an FHD privacy display with an HD + IR camera
N07340-001: Models with an HD display without a camera
N07339-001: Models with an HD display with an HD camera
8. To remove the display panel:
a. The display panel is secured to the display enclosure with tape that is installed under the sides
of the panel. To remove the panel, from all four corners, use tweezers to grasp and pull the
end of the tape out from behind the panel (1). While turning the tweezers, wrap the tape around
them (2) as you continue to pull the tape out from behind the display panel (3). You must pull the
tape multiple times before it is completely removed.
b. Rotate the display panel over and place it next to the display enclosure (4).
Display panels are available as the following spare part numbers:

N42803-001: FHD, 400 nit panel
N42802-001: FHD, 250 nit panel
N00080-001: FHD, 250 nit panel, touch screen
N00079-001: FHD, privacy
N00083-001: HD, 250 nit panel
Display assembly 67
c. Lift the tape from the connector on the display panel (1), and then disconnect the cable from
the panel (2).
9. When replacing the display panel, follow these steps:
IMPORTANT: Before installing the display panel, be sure to install the display cable to the back of
the panel.
a. Peel the protective layer from the bottom of the adhesive strips (1).
b. Starting near the bottom of the inside of the display back cover (2), install the adhesive strips
on both the left and right sides by aligning them with the groove on the edge of cover (3).
c. Peel the protective layer from the top of the adhesive strips (4).
d. Align the top left of the panel with the top left of the display rear cover (5), and then place the
panel onto the cover (6).
The double-sided adhesive strips are available as spare part number N39006-001.
e. Replace the bezel by pressing along the bottom, sides, and then top of the bezel to snap it into
place.
f. Position the computer upside down on a table.
Display assembly 69
g. Leave the computer upside down on the table for 20 minutes to allow the adhesive to set.
h. Position the computer upright on a table.
i. Leave the computer upright on the table for 10 minutes to be sure that the panel sits correctly
in the display.
10. To remove the camera module:
■ Use a tool to lift up evenly across the module and peel the module up from the display back
cover (1), and then disconnect the cable or cables from the reverse ZIF connector on the
module (2). The camera module is available as spare part number N39013-001 for HD cameras,
N00112-001 for HD + IR cameras, and N39014-001 for 5 MP + IR cameras. The microphone
module is available as spare part number N39015-001.
NOTE: For installation, note that the cable routes under the camera module before it connects
to the module.
An HD camera is shown in the following illustration.
11. To remove the hinges from the display enclosure:
a. Remove the two trim pieces (1).
b. Remove the two Phillips M2.5 × 2.5 screws (2) from each hinge.
c. Remove the Phillips M2.5 × 4.0 screw (3) from each hinge.
d. Remove the hinges from the display (4).
The hinges and associated parts are available in the Hinge Kit as spare part number N39016-001.
12. To remove the ambient light sensor board, disconnect the cable from the ZIF connector on the
sensor (1), and then use a tool (2) to release the board from the display (3).
The ambient light sensor is available as spare part number N00883-001. The ambient light cable is
available in the display cable kit as spare part number N00098-001.
Display assembly 71
13. To remove the display panel/camera cable, peel the cable up off the inside of the display rear cover.
The display panel/camera cable is available as spare part number N39012-001.
14. To remove the WLAN antennas and cables, remove the cables from the plastic clips at the bottom-
right and the clips on the inside of the display rear cover (1), and then peel the antennas off the
cover (2). The WLAN antennas and cables are available as spare part number N39003-001.
15. To remove the WWAN antennas and cables, remove the cables (1) from the inside of the display
rear cover (2), and then peel the antennas off the cover (3). The WWAN antennas and cables are
available as spare part number N39005-001 for models with a 3 mm panel and N44235-001 for
models with a 2 mm panel.
Display rear covers are available as the following spare part numbers:
N44240-001: Models with a 250 nit panel and a 5 MP IR camera
N44237-001: Models with a 400 nit panel and a 5 MP IR camera
N44238-001: Models with a 400 nit panel an no camera
Display assembly 73
N00106-001: Models with WWAN, 3 mm display
N44239-001: Models with 400 nit panel, WWAN
N44241-001: Models with a privacy display
To reassemble and replace the display assembly, reverse this procedure.
Top cover with keyboard

The top cover with keyboard remains after removing all other spare parts from the computer. In this
section, the first table provides the main spare part number for the top covers with keyboards. The
second table provides the country codes.
NOTE: When replacing the top cover with keyboard, be sure to remove the smart card reader from the
old top cover and install the reader onto the new top cover.
Table 6-13 Top cover with keyboard descriptions and part numbers
Top cover with keyboard, backlit N45428-xxx
Top cover with keyboard, not backlit N45427-xxx
Top cover with keyboard, privacy N45429-xxx
Table 6-14 Spare part country codes
For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number
Belgium -A41 Hungary -211 Saudi Arabia -171
Brazil -201 Iceland -DD1 Slovenia -BA1
Bulgaria -261 India -D61 South Korea -AD1
Chile -161 Israel -BB1 Spain -071
Czech Republic/Slovakia -FL1 Italy -061 Switzerland -BG1
Denmark -081 Japan -291 Taiwan -AB1
Denmark, Finland, and -DH1 The Netherlands -B31 Thailand -281

Norway
French Canada -DB1 Northern Africa -FP1 Turkey -141
Finland/Sweden -B71 Norway -091 Turkey-F -541
France -051 Portugal -131 Ukraine -BD1
Germany -041 Romania -271 United Kingdom -031
Greece -151 Russia -251 United States -001
7 Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a restore point, reset
your computer, create recovery media, or restore your computer to its factory state. Performing these
standard procedures can return your computer to a working state faster.
IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at
least 70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task
either using Windows Backup locally with an external USB flash drive or using online tools.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB
flash drive.
For details:
■ Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 76 to
restore your computer before you obtain and use the HP recovery discs. Using a recent backup can
return your machine to a working state sooner than using the HP recovery discs. After the system is
restored, reinstalling all the operating system software released since your initial purchase can be a
lengthy process.
Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the
desktop cannot load.
Backing up, restoring, and recovering 75

HP recommends that you attempt to restore your system using the Restoring and recovery methods on
page 76.
Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually
create restore points, or snapshots, of the system files and settings on the computer at a particular
point.
When you use System Restore, it returns your computer to its state at the time you made the restore
point. Your personal files and documents should not be affected.
Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer
before you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 76.
For more information about the first two methods, see the Get Help app:
■ Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media

You can use HP Recovery media to recover the operating system and drivers that were installed at the
factory. On select products, you can create recovery media on a bootable USB flash drive using the HP
Cloud Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products
only) on page 75.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
■ Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 76 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy
process.
76 Chapter 7 Backing up, restoring, and recovering

Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot
order, which is the order of devices listed in BIOS for startup information. You can select an optical drive
or a USB flash drive, depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume
up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the
on-screen instructions.
Using HP Sure Recover (select products only)

Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery
solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image
without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to find your product and locate your documentation.
Changing the computer boot order 77

8 Computer Setup (BIOS), TPM, and HP Sure
Start
HP provides several tools to help set up and protect your computer.
Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as hard drives, display, keyboard, mouse, and printer). Computer
Setup includes settings for types of devices installed, the startup sequence of the computer, and
amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer
from operating properly.
To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to
enter Computer Setup.
Navigating and selecting in Computer Setup

You can navigate and select in Computer Setup using one or more methods.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter,
or use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes
and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit,
and then select Yes.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup

To return all settings in Computer Setup to the values that were set at the factory, follow these steps.
NOTE: Restoring defaults will not change the hard drive mode.
78 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start

1. Start Computer Setup. See Using Computer Setup on page 78.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory
Defaults and Exit.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory
settings.
Updating the BIOS

Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
If you are already in Windows, you can access BIOS version information (also known as ROM date and
System BIOS) by pressing fn+esc (select products only). Or you can use Computer Setup.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes
and Exit, and then select Yes.
To check for later BIOS versions, see Preparing for a BIOS update on page 79.
Preparing for a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power,
docked in an optional docking device, or connected to an optional power source. During the download
and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
Updating the BIOS 79

Downloading a BIOS update
After you review the prerequisites, you can check for and download BIOS updates.
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
– or –
Select the question mark icon (select products only) in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your computer. Make a note of the date, name, or other identifier. You might need this
information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps.
1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps.
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
80 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start

TPM BIOS settings (select products only)
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must
ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and
approvals or licenses must be obtained if applicable. For any compliance issues arising from your
operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the
liabilities wholly and solely. HP will not be responsible for any related liabilities.
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that monitors the computer's
BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. Advanced users can customize the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 81

9 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware
is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware
Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC
Hardware Diagnostics UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware
Diagnostics Windows on page 83.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a
24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard,
mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a
failure ID.
■ You have several options after you receive a failure ID:
● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log
the case.
● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or
the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant:
1. Complete one of the following tasks:
● Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
● Select the question mark icon in the taskbar.
2. Select Fixes & Diagnostics.
82 Chapter 9 Using HP PC Hardware Diagnostics

3. Select Run hardware diagnostics, and then select Launch.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start
menu:
1. Select the Start button, and then select All apps.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You
must use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics
version to download to your computer or a USB flash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store:
1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then
type Microsoft Store in the search box.
2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) 83
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB
flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen
instructions.
Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
NOTE: For some products, you must use a Windows computer and a USB flash drive to download and
create the HP UEFI support environment because only .exe files are provided. For more information,
see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 85.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose
hardware issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem, complete one of these tasks:
● Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the
failure ID code that appears on the next screen. The HP Customer Support - Service Center
page appears with your failure ID and product number automatically filled in. Follow the on-screen
instructions.
● Contact support, and provide the failure ID code.
Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 85.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then
follow the on-screen instructions.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software

(select products only)
This section describes how to start HP PC Hardware Diagnostics UEFI through HP Hotkey Support
software.
NOTE: You must disable fast boot to access HP PC Hardware Diagnostics UEFI from the HP System
Information application. To disable fast boot:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Boot Options.
3. Clear Fast Boot.
4. Select Save Changes and Exit, and then select Yes.
1. From the Start menu, open the HP System Information Application or enter fn+esc.
2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application,
and then select Restart.
IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer.
NOTE: When the restart is complete, the computer will boot to HP PC Hardware Diagnostics UEFI
Application. Proceed with the troubleshooting tests.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only,
and you must use a Windows computer to download and create the HP UEFI support environment
because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this
procedure:
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only) 85
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only)
to a USB flash drive.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific
UEFI Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings

(select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI

Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download Remote HP PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or
number.
2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote
UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform
several customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics UEFI.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools
from the HP website or from a server that has been preconfigured for use. Your computer does
not require the traditional local storage (such as a hard drive or USB flash drive) to run remote
diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use
for uploads.
● Display status information about the diagnostics runs previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Exit, then select Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
Customizing Remote HP PC Hardware Diagnostics UEFI settings 87

10 Specifications
This chapter provides specifications for your computer system.
Computer specifications
This section provides specifications for your computer. When you travel with your computer, the
computer dimensions and weights, as well as input power ratings and operating specifications, provide
helpful information.
Table 10-1 Computer specifications
Metric U.S.
Dimensions
Width 321.90 mm 12.67 in
Depth 213.90 mm 8.42 in
Height 19.95 mm 0.79 in
Weight 1.38 kg 3.04 lbs
Input power
Operating voltage and current 19.5 V DC @ 2.31 A – 45 W
19.5 V DC @ 3.33 A – 65 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.
Display specifications
This section provides specifications for your display.
88 Chapter 10 Specifications
Table 10-2 Display specifications
Metric U.S.
Active diagonal size 35.6 cm 14.0 in
Resolution 1920 × 1080
1366 × 768
Surface treatment Antiglare
Brightness 250 nits (45% CG panels)
400 nits (sRGB, 72% CG panels)
Viewing angle UWVA
SVA
Backlight LED
Display panel interface eDP
Solid-state drive specifications

This section provides specifications for your solid-state drives.
Table 10-3 Solid-state drive specifications
256 GB* 512 GB* 1 TB*
Dimensions
Height 1.0 mm 1.0 mm 1.0 mm
Length 50.8 mm 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm 28.9 mm
Weight < 10 g < 10 g < 10 g
Interface type PCIe PCIe PCIe
Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms
Access times, logical 0.1 ms 0.1 ms 0.1 ms
Transfer rate
Sequential read up to 2150 MBps up to 2150 MBps up to 2150 MBps
Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs
Sequential write up to 1550 MBps up to 1550 MBps up to 1550 MBps
Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs
Total logical sectors 468,883,296 1,000,215,216 1,500,336,388
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive
specifications might differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
Solid-state drive specifications 89

11 Statement of memory volatility
For general information regarding nonvolatile memory in HP business computers, and to restore
nonvolatile memory that can contain personal data after the system has been turned off and the hard
drive has been removed, use these instructions.
HP business computer products that use Intel®-based or AMD®-based system boards contain volatile
DDR memory. The amount of nonvolatile memory present in the system depends upon the system
configuration. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents
as originally shipped from HP, with the following assumptions:
● No subsequent modifications were made to the system.
● No applications, features, or functionality were added to or installed on the system.
Following system shutdown and removal of all power sources from an HP business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and also
remains in nonvolatile memory. Use the following steps to remove personal data from the computer,
including the nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
Current BIOS steps

Use these instructions to restore nonvolatile memory.
1. Follow these steps to restore the nonvolatile memory that can contain personal data. Restoring
or reprogramming nonvolatile memory that does not store personal data is neither necessary nor
recommended.
a. Turn on or restart the computer, and then quickly press esc.
NOTE: If the system has a BIOS administrator password, type the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults. The
computer restarts.
c. During the restart, press esc while the "Press the ESC key for Startup Menu" message is
displayed at the bottom of the screen.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then
select Yes to restore security level defaults. The computer restarts.
e. During the restart, press esc while the "Press the ESC key for Startup Menu" message is
90 Chapter 11 Statement of memory volatility

f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities
menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then
make the selection to return to the prior menu.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check
box for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Select Yes at
the warning message. The computer restarts.
i. During the restart, press esc while the "Press the ESC key for Startup Menu" message is
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and
exit, and then select Shutdown.
k. Restart the system. If the system has a Trusted Platform Module (TPM), fingerprint reader, or
both, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint
Sensor. Press or tap f1 to accept or f2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third-party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command
option steps:
NOTE: If you clear data using Secure Erase, you cannot recover it.
b. Select the Security menu and scroll down to the esc menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear,
and then follow the on-screen instructions to continue.
– or –
Clear the contents of the drive using the following Disk Sanitizer commands steps:
i. Turn on or restart the computer, and then quickly press esc.
ii. Select the Security menu and scroll down to the Utilities menu.
iii. Select Hard Drive Utilities.
Current BIOS steps 91

iv. Under Utilities, select Disk Sanitizer, select the hard drive with the data that you want to
clear, and then follow the on-screen instructions to continue.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the
computer into an AC outlet before starting.
Nonvolatile memory usage

Use this table to troubleshoot nonvolatile memory usage.
Table 11-1 Troubleshooting steps for nonvolatile memory usage
Description Volatility description Storage user data How to erase
Primary storage device, holds the Non-volatile, 8-256 GB of Yes1 Follow instructions below
OS, applications, and application eMMC or NVMe SSD storage, under “Erase the Primary
settings removable Storage Device”
System memory (RAM), holds Volatile, SODIMM socket. Yes Unplug unit from power
transient data during system Removable (4 GB/8 GB/16 GB)
operation
Permanent system BIOS settings Non-volatile; 16 KB; stored No2 Follow instructions below
under “Clearing BIOS
Settings”
System boot ROM (BIOS) Non-volatile memory, 128 Mbit No Download the latest BIOS
(16 MB) socketed, removable for your model from the
HP website and follow the
instructions to flash the BIOS
that are on the website
RTC (CMOS) RAM Volatile memory, 256 bytes No Unplug unit from main power,
located in AMD embedded remove top cover and press
System on Chip (SoC) Clear CMOS button
Keyboard/mouse (ROM) Non-volatile, 2 KB embedded in Yes N/A

the super I/O controller (SIO2)
Keyboard/mouse (RAM) Volatile, 256 bytes embedded in No Unplug unit from main power
the super I/O controller (SIO2)
LOM EEPROM Non-volatile, 2 MB embedded in No N/A

LAN controller
Trusted Platform Module (TPM) Non-volatile; 51 KB ROM for No3 Follow instructions below
firmware and 38 KB system under “Clearing TPM”
parametric data
1 Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and
settings for connections. However, the administrator can configure the system to allow users to store data locally.
2 Only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup
password.
3 The Trusted Platform Module may contain encrypted passwords or certificates generated from user or administrator input.
Questions and answers

Use this section to answer your questions about nonvolatile memory.

1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: The restore defaults feature does not securely erase any information on your hard
drive. See question and answer 6 for steps to securely erase information.
The restore defaults feature does not reset the Custom Secure Boot keys. See question and
answer 7 for information about resetting the keys.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It replaces the older BIOS
architecture but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded.
BIOS provides a secure runtime environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (touch screen, touchpad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS
also contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS
works to initialize the computer’s hardware before loading and executing the OS; the runtime
environment allows the loading and execution of software programs from storage devices to
provide more functionality, such as advanced hardware diagnostics (with the ability to display more
detailed system information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by
the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where is the UEFI BIOS located?
The UEFI BIOS is located on a flash memory chip. You must use a utility to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial
number, data width, speed and timing, voltage, and thermal information. This information is written
by the module manufacturer and stored on an EEPROM. You cannot write to this EEPROM when the
memory module is installed in a computer. Third-party tools do exist that can write to the EEPROM
when the memory module is not installed in a computer. Various third-party tools are available to
read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
Questions and answers 93

6. How can the BIOS security be reset to factory defaults and erase the data?
IMPORTANT: Resetting results in the loss of information.
These steps do not reset Custom Secure Boot Keys. See question and answer 7 for information
about resetting the keys.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you
enabled Secure Boot and created Custom Secure Boot Keys, disabling Secure Boot does not clear
the keys. You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot
access procedure that you used to create the Custom Secure Boot Keys, but select to clear or
delete all Secure Boot Keys.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys,
and then follow the on-screen instructions to continue.
Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors
your computer's BIOS for attacks or corruption.
If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe
state, without user intervention. Those select computer models ship with HP Sure Start configured and
enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start
default configuration. Advanced users can customize the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support.

12 Power cord set requirements
This chapter provides power cord requirements for countries and regions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC
to 120 V AC, or from 220 V AC to 240 V AC.
The three-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and
region where the computer is used.
Requirements for all countries

These power cord requirements are applicable to all countries and regions.
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of
125 V AC or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard
Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions

To determine power cord requirements for specific countries and regions, use this table.
Table 12-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Power cord set requirements 95

Table 12-1 Power cord requirements for specific countries and regions (continued)
Country/region Accredited agency Applicable note number
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
United Kingdom ASTA 1
United States UL 2
1. The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region
where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, three-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V AC) or NEMA 6-15P (15 A, 250 V AC) configuration. CSA or C-UL mark. UL file
number must be on each element.
3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, three-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall
plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V AC) configuration.
4. The flexible cord must be Type RVV, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number
must be on each element. Approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler,
cable, and wall plug) must bear the BSMI certification mark.
7. For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with
UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm² or 1.00 mm²
conductor size, with plug BS 1363/A with BSI or ASTA marks.
96 Chapter 12 Power cord set requirements

13 Recycling
When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges,

and rechargeable batteries. For more information about recycling programs, see the HP website at
http://www.hp.com/recycle.
Recycling 97
Index
A removing dirt and debris 34 spare part number 22, 55

components fingerprint reader
AC adapters, spare part
bottom 16 illustrated 23
numbers 26
display 9, 10 spare part number 23
audio-out (headphone)/audio-in
keyboard area 11 fingerprint reader board
(microphone) combo jack,
left side 9 removal 56
identifying 7
rear 17 spare part numbers 56
audio, product description 3
right side 7 fingerprint reader, identifying 15
computer major components 20 fn key, identifying 15
B
Computer Setup fn lock light, identifying 13
backup, creating 75 navigating and selecting 78
backups 75 restoring factory settings 78 G
battery starting 78
graphics, product description 1
illustrated 22 computer specifications 88
grounding methods 30-32
spare part number 22 connector, power 8, 9
guidelines
battery light 8 control zone 12
packaging 30, 36
BIOS
transporting 30, 36
determining version 79 D
workstation 30
downloading an update 79, 80
display
updating 79
specifications 88 H
Bluetooth label 17
display assembly
boot order hard drive
subcomponents 23
changing using the f9 product description 3
display back cover
prompt 80 specifications 88
illustrated 25
boot order, changing 77 HDMI port, identifying 7
spare part number 25
bottom cover heat sink
display bezel
illustrated 22 removal 57
illustrated 24
removal 39 spare part numbers 57
spare part number 22, 39 hinge
display cable
buttons illustrated 25
illustrated 25
power 14, 16 spare part number 25
HP PC Hardware Diagnostics UEFI
display components 9, 10
C downloading 85
display panel
failure ID code 84
Cable Kit illustrated 25
HP Hotkey Support
spare part number 25 product description 2
software 85
camera 10 spare part number 25
starting 84, 85
identifying 10
using 84
camera light, identifying 10 E
HP PC Hardware Diagnostics
camera privacy cover,
electrostatic discharge (ESD) 30, Windows
identifying 10
31 accessing 82, 83
caps lock light, identifying 13
preventing damage 30-32 downloading 83
caring for your computer 34
esc key, identifying 15 failure ID code 82
cautions
installing 84
electrostatic discharge 30, 31
F using 82
cleaning your computer 34
HP Recovery media
caring for wood veneer 36 fan
recovery 76
disinfecting 35 illustrated 22
HP Sure Recover 77
HP Easy Clean 34 removal 55
98 Index
HP Sure Start 90, 94 volatile 90 power cord
memory module requirements for all
I illustrated 23 countries 95
product description 2 requirements for specific
I/O board
spare part number 23 countries and regions 95
illustrated 22
memory modules set requirements 95
removal 50
removal 40 power cords, spare part
spare part number 22, 50
spare part numbers 40 numbers 28
illustrated parts catalog 20
microphone power lights 13
internal microphones,
product description 3 power requirements, product
identifying 10
microphone mute light, description 5
J identifying 13 primary storage
model name 1 product description 3
jacks mute light, identifying 13 processor
audio-out (headphone)/audio-in product description 1
(microphone) combo 7 N product description
network 9 audio 3
network jack, identifying 9
RJ-45 (network) 9 display panel 2
NFC module
graphics 1
K illustrated 23
hard drive 3
removal 52
keyboard keyboard 5
spare part number 23, 52
product description 5 memory module 2
nonvolatile memory 90
keys microphone 3
esc 15 O operating system 5
fn 15 pointing device 5
operating system, product ports 4
Windows 15
description 5 power requirements 5
Windows application 15
primary storage 3
P processors 1
L
packaging guidelines 30, 36 product name 1
labels RJ-45 (network) jack 3
pointing device, product
Bluetooth 17 security 5
description 5
regulatory 17 sensors 4
ports
serial number 17 serviceability 6
HDMI 7
service 17 solid-state drive 3
product description 4
wireless certification 17 video 3
USB SuperSpeed 5 Gbps 8, 9
WLAN 17 wireless 4
USB Type-C DisplayPort 8
left control zone, identifying 12 product name 1
USB Type-C power
left side components 9 product name and number,
connector 8
lights computer 17
USB Type-C power connector
AC adapter and battery 8
and Thunderbolt port with
battery 8 R
HP Sleep and Charge 8
camera 10
USB Type-C SuperSpeed 10 recovery 75
caps lock 13
Gbps 8 discs 76
fn lock 13
power button, identifying 14, 16 media 76
microphone mute 13
power connector USB flash drive 76
power 13
identifying 8, 9 recovery media 75
RJ-45 (network) 9
identifying USB Type-C 8 creating using HP Cloud
lights, mute 13
power connector cable Recovery Download
low blue light mode 10
illustrated 21 Tool 75
M removal 63 creating using Windows
spare part number 21, 63 tools 75
memory regulatory information
nonvolatile 90 regulatory label 17
Index 99
wireless certification labels 17 spare part country codes 74 V
Remote HP PC Hardware speaker
vents, identifying 17
Diagnostics UEFI settings illustrated 21
video, product description 3
customizing 87 removal 62
using 86 spare part number 21
W
removal and replacement spare part numbers 62
procedures 39, 48 speakers, identifying 14 Windows
solid-state drive 45 special keys, using 15 backup 75
removing personal data from specifications recovery media 75
volatile system memory 90 computer 88 system restore point 75
restoring 75 display 88 Windows application key,
restoring and recovery hard drive 88 identifying 15
methods 76 solid-state drive 89 Windows key, identifying 15
right control zone, identifying 12 static electricity 30, 31 Windows tools, using 75
right side components 7 support information 37 wireless antennas
RJ-45 (network) jack, identifying 9 Sure Start illustrated 25
RJ-45 (network) jack, product using 81 spare part number 25
description 3 system board wireless antennas, identifying 10
RJ-45 (network) lights, illustrated 21 wireless certification label 17
identifying 9 removal 59 wireless, product description 4
RTC battery spare part number 21 WLAN antennas, identifying 10
illustrated 23 spare part numbers 59 WLAN device 17
spare part number 23 system memory, removing WLAN label 17
personal data from volatile 90 WLAN module
S system restore 76 illustrated 23
system restore point, creating 75 removal 42
Screw Kit, spare part number 27
security cable slot, identifying 9
T spare part numbers 42
security, product description 5
workstation guidelines 30
sensors top cover with keyboard
WWAN antennas, identifying 10
product description 4 illustrated 21
WWAN module
serial number, computer 17 spare part numbers 21, 74
removal 44
service labels, locating 17 touchpad
spare part numbers 44
serviceability, product illustrated 21
description 6 removal 51
setup utility settings 11
navigating and selecting 78 spare part number 21, 51
restoring factory settings 78 touchpad zone, identifying 12
SIM card, correct size 19 TPM settings 81
SIM card, inserting 19 transporting guidelines 30, 36
SIM slot, identifying 7 traveling with the computer 17
slots
security cable 9 U
SIM card 7
USB SuperSpeed 5 Gbps port,
smart card 9
identifying 8
smart card reader
USB SuperSpeed 5 Gbps powered
removal 53
port, identifying 9
spare part numbers 53
USB Type-C power connector and
smart card slot, identifying 9
Thunderbolt port with HP Sleep
solid-state drive
and Charge, identifying 8
illustrated 22
USB Type-C power connector port,
product description 3
identifying 8
removal and replacement 45
USB Type-C SuperSpeed 10 Gbps
port, identifying 8
specifications 89
100 Index

Maintenance and Service Guide Elitebook 640 G10

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Maintenance and Service Guide

First Edition: March 2023

Document Part Number: N37112-001

iv Important notice about Customer Self-Repair parts

3 Illustrated parts catalog ............................................................................................................................................................................................................. 20

4 Removal and replacement procedures preliminary requirements.............................................................................................................30

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................................................... 39

6 Removal and replacement procedures for authorized service provider parts.................................................................................48

7 Backing up, restoring, and recovering................................................................................................................................................................................75

8 Computer Setup (BIOS), TPM, and HP Sure Start .....................................................................................................................................................78

9 Using HP PC Hardware Diagnostics .................................................................................................................................................................................. 82

11 Statement of memory volatility............................................................................................................................................................................................90

12 Power cord set requirements................................................................................................................................................................................................95

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Product Name HP EliteBook 640 14 inch G10 Notebook PC

Processors Intel® processors

Graphics Internal graphics

Intel Iris® Xe Graphics (Core i5 and Core i7)

Intel UHD graphics (Core i3)

NVIDIA® GeForce RTX™ 2050

Supports CUDA, Optimus™, PhysX, GPU Boost 2.0

400 nits, sRGB 100, eDP, low blue light, 5 MP + IR camera

1000 nits, sRGB 100, eDP, low blue light, 5 MP + IR camera

DDR4-3200 dual-channel support

Supports the following configurations:

● 32 GB (16 × 2 or 32 × 1) (supports NMIC)

● 16 GB (8 × 2) or (16 × 1) (supports NMIC)

2 Chapter 1 Product description

Primary storage Solid-state drives, PCIe®, NVMe®, M.2 2280

2 TB, PCIe-4 × 4, triple-layer cell (TLC)

1 TB, PCIe-4 × 4, TLC

1 TB, PCIe-4 × 4, TLC, NMIC

1 TB, PCIe-4 × 4, TLC, self-encrypted OPAL2

1 TB, PCIe-4 × 4, TLC, self-encrypted OPAL2, NMIC

512 GB, PCIe-4 × 4, TLC

512 GB, PCIe-4 × 4, TLC, self-encrypted OPAL2

512 GB, PCIe, value

512 GB, PCIe, value, NMIC

256 GB, PCIe-4 × 4, self-encrypted OPAL2

256 GB, PCIe, value

Solid-state drives, PCIe, NVMe, M.2 2230

256 GB, PCIe, value (2nd drive)

Audio and video Camera, HD (select products only)

Camera, HD + IR (infrared) (select products only)

Camera, 5 MP + IR (select products only)

Camera privacy cover

Stereo speakers (2)

Microphone (dual array digital)

Supports WDR (wide dynamic range)

RJ-45 (network) jack Intel Ethernet Connection I219-LM (vPro®)

Intel Ethernet Connection I219-V (non-vPro)

Supports S0 MAPT (via in band)

Supports wake-on LAN (WOL)

BIOS supports RTXMAC for MAPT (via in band)

Wireless Wireless Local Area Network (WLAN) (select products only)

Intel AX211 Wi-Fi® 6E Bluetooth® 5.3

Intel AX211 Wi-Fi 6E Bluetooth 5.3 vPro

Compatible with Miracast® devices

Two WLAN antennas