HOSPITALITY

ENGLISH AND
TOURISM

Roma Thapa
TOPIC TO COVER
(Theory and Practical)
PART A PART B
 INRODUCTION TO TOURISM  ENGLISH AND TERMNILOGY PHARSE
 IMPACT OF TOURISM  RESUME MAKING CLASS
 SOURCE OF TOURISM  HOTEL BRAND /CHAIN
 TOURS AND TRAVEL ROLES  COMMUNICATION IN RESTAURANT,
FRONT OFFICE, HK ATTENDENT, VALET
 TYPES OF TOURISM
IN FO, VALET IN FO, BELLBOY.
 JOB VACCANCY / CAREER IN TOURISM
 CAREER IN CHAIN RESTAURANTS
INDUSTRY
INTRODUCTION TO TOURISM
Tourism is a temporary movement of people to destinations outside of the
place where they normally live and work and their activities during their
stay at these destinations. Further tourism can also be called not only the
activities of the provider to a visitor but it is also a process involving
people and is about people, i.e. knowing people better. It is not only a
short time process but is a long term relationship between consumer and
provider.
This means that the knowledge, skill, and attitude are important factors in
providing standard services and products matching his requirements.
Hence tourism can be called as the process of organized travel.
Tourism is the theory and practice of travelling. Tourism is a structured
break from routine life. It involves a separation from everyday life and
offers an entry into another moral and mental state, where expressive and
cultural needs become more important.
Importance of Tourism
The tourism industry is important for the benefits it brings and due to its role as a commercial activity that
creates demand and growth for many more industries.
1. Economic Progress
The tourism industry aids and supports foreign exchange reserves. It benefits our country in generating
foreign currency. Every year a large number of tourists visit India and other places.
2. Source of Income
Tourism is a continual source of income for public & private income. The government charges various
forms of tax that is called government revenue. The income generated through these taxes is the public
income.
3. Development of Infrastructure
Have you ever noticed how the look and status of a place change when it is declared a tourist place?
Actually, tourism aids and encourages infrastructure development by making way for dams, roads,
connectivity, airport improvements, and any other activity that helps a tourist in visiting a place in a much
better way!
4. Societal Progress
Tourism is a wonderful method for cultural exchange. It also encourages societal progress as tourists learn
to show respect, tolerance, and love for each other when they visit new places.
5. Cultural Heritage
Tourism helps explain the beauty, art, history, and culture of our country. Different people visiting any
country take beautiful cultural concepts along with them and spread those concepts to others while
visiting other places in the world. Similarly, the local skills, languages, and art get wide exposure through
tourism.
6.Educational Significance of Tourism
Tourism has been of great importance for education always. Study tours,
short time courses, educational exchange programs, all these are a part
and parcel of International Tourism resulting in better knowledge about
host countries. Even sports exchange programs can be considered
under this.
7. Tourism and Environment
Tourism also has spillover benefits such as preservation of environment
which covers up an area of historical sites and cultural values.
TYPES OF TOURISM

Adventure Tourism: The term “adventure” has different meaning for every other individual. For
some, it is white water rafting and for some mountain climbing. It naturally depends upon an
individual’s physical endurance and desires. It is more of passive activities, like Mountaineering
expeditions, trekking, rock climbing, bungee jumping, Para gliding, white water rafting, scuba diving
and others.

Agri-Tourism. It can be described as spending vacation in agricultural farms to know, relax and
relish, and get involved in activities of farm or any agricultural, horticultural operation. Tourists can
cultivate vegetables, pick fruits.

Business Tourism. The Trips and visits made by business men or corporate executive people,
employees and others are to attend conferences, meetings or similar functions in destination or
visiting area. The activity of business tourist includes attending conference, convention, or to meet
with suppliers or buyers or participation in entertainment programmed or sports events.
Cultural Tourism refers to trips or visits with the purpose of seeing or learning about
traditions and custom of the host countries or way of life of other nations or destination in
the form of cuisine, music, dance, fairs, festivals, rituals, as well as lifestyles of communities
etc.

Culinary Tourism: Culinary tourism is also known as food tourism. Eating food is a
physiological need, fulfilled at home or during travel. Travelling for the pursuit of unique and
traditional food and drinking experiences of a place, region, or country.
Dark Tourism. “Dark tourism” often referred as “ tourism,” is concerned with tourist encounters of
spaces of death, horror, atrocity, human suffering, genocide, calamity, and warfare, that have
disturbed the public consciousness are consumed through experiences.

Disaster Tourism refers to the act of travelling to places affected by natural disasters such as
earthquakes in Nepal, hurricanes, tsunamis in Orissa, as a matter of curiosity. This type tourist never
causes hinders or becomes hurdles in rescue, and relief operations.

Ecotourism also known as Ecological Tourism. Ecotourism is a natural resource ]based tourism,
where tourist visits to enjoy and appreciate nature with prime focus on experiencing, learning and
conservation of species and habitats.
Spiritual Tourism Visiting to a place with the intention of spiritual growth regardless of the main reason
for travelling. A secular travel which intentionally or unintentionally includes an experience those impacts
individual’s belief system and individual sanctification of weary souls with fond memories.

Wellness Tourism A form of tourism based on special interest of tourists pursued specially by healthy
people, with motive of preserving or enhancing tourist mind, body, and soul.. It involves people who travel
to pursue activities that preserve or enhance their health, quality of life and well-being.
SOURCES OF TOURISM
Information about tourism sites and attractions may be obtained from the
following resources:
•Tourism commissions, ministries, or destination management organizations.
In the Philippines, these includes Provincial/City/Municipal tourism Offices and
the Department of Tourism (DOT) Regional Offices;
•Tour guide’s personal experience;
•Electronic sources, such as websites, social media, and online Videos
officially uploaded by tourism establishments;
•Books, brochures, pamphlets, flyers, and travel guides;
•Familiarization trips;
•Interviews with locals; and
•Tourist themselves through their own stories, blogs, and feedback sheets .
IMPACT OF TOURISM
Impacts of tourism Over the last twenty years there has been a growing awareness of the impact
tourism has on the environment and societies in which tourism takes place. In recent years,
concepts such as eco-tourism, responsible tourism and sustainable tourism have emerged.
It is usual to classify the positive and negative impacts of tourism under the following headings:
• economic impacts
• environmental impacts
• social impacts
• cultural impacts

Economic Impacts
Positive
Tourism generates income for a variety of businesses and creates a wide range of employment
opportunities. At the global scale, tourism is seen as one of the world’s largest and fastest
growing industries.
As well as generating employment and income, another positive impact of tourism is
improvements in infrastructure.
These include road and rail improvements, airport development and improvements in utilities,
such as water supply and telecommunications. Through these, local people can benefit from the
improved facilities which have been provided for tourists.
NEGATIVE IMPACT
• Very often a large number of moving visitors into an area pushes up the
price of goods and services, meaning that local people have to pay more
for food, drinks, transport etc.
• Local people often have to pay additional taxes to help finance
additional services which are provided for tourists, such as water
treatment facilities and tourist information centers.
• One of the most significant negative economic impacts of tourism is the
decline in traditional employment which happens when workers move
from industries such as farming, mining and fishing into service jobs in
the tourism.
• Another negative impact of tourism is over-dependency. It may be that,
as tastes and fashions change, or due to any of a range of external
pressures, the number of tourists visiting a particular destination may
decrease very suddenly, leading to a loss of employment and businesses
closing.
Environmental Impacts Positive
 It is generally the case that tourism has created more negative impacts on the
environment than positive impacts. However, increasing awareness of the need for
careful environmental management has helped to reduce the negative impacts of
tourism in recent years.
 There are a number of ways in which tourism can have a positive impact on the
environment of a destination and in some cases, can be a force for environmental
change.
 Tourism can also help to increase funding for renovation work on historic buildings
such as castles, churches and cathedrals in order to ensure that they are preserved
for future generations.
Negative
 It has to be accepted that many forms of travel and tourism have a damaging
impact on the environment. Trains, cars, aircraft and ships all consume fuel and
produce emissions that causes atmospheric pollution which, in turn, contributes to
climate change.
 In recent years there has been a growing acceptance of the harmful environmental
impacts of travel, and more measures are now being taken to help reduce these
impacts. These include making aircraft and vehicles more fuel efficient and
experimenting with new types of fuel.
 As well as environmental pollution caused by travel and traffic, air pollution also causes
damage to buildings and noise pollution is an issue in busy resorts with lots of night life.
Pollution is also caused by tourists producing litter.
 Congestion and overcrowding are also commonly identified as negative environmental
impacts of tourism. Congestion is normally applied to the problems associated with too
many cars being within or travelling to a destination.
 The final category of negative environmental impact is about destroying the natural
landscape of an area. This includes the process of erosion caused by walkers, horse-riders
and other groups and the loss of habitats of plants and animals.

Social Impacts Positive

 One of the major motivating factors for travel is to meet new people and learn about
different cultures and tourism often leads to a greater understanding between people living
in different societies. Very often, tourists benefit from new and improved facilities which are
provided for tourists.
 This may include attractions and catering facilities – there is nothing stopping people living
in a tourist destination from enjoying themselves in restaurants or visiting attractions built
mainly for tourist use.
 Tourists will often gain a greater respect for the lifestyle of the people living in the area they
are visiting.. In well-managed tourism developments local people are encouraged to
undertake education and training to enable them to feel part of the development.
Negative
There are a number of negative social impacts which have been identified. These
are mainly related to conflict between the tourists and the host community.
These may result from the behavior of people living in the area who resent the
tourists taking over their community. However, it is often more common that
anti-social behavior from groups of tourists will be the cause of the conflict.
Negative social impacts also include increased crime in the area, such as
prostitution, illegal gambling and drug dealing and robbery. Very often, this is
not related to local people, but occurs as a result of criminal gangs moving into
the area to exploit tourists and sometimes local people as well.
Many tourist areas are developing strategies to maintain a flow of visitors
throughout the year thus reducing the impact of seasonal unemployment. These
issues are more common in areas of mass tourism, in larger cities and in certain
destinations within the less developed world. There are many destinations
where there is little or no conflict between local people and tourists.
Cultural Impacts Positive impacts
In some cases, tourism may help to preserve traditional customs such as music, dance
and theatre, as well as creating a demand for locally-produced foods and drink. Tourism
can also stimulate the production and sale of local arts and crafts to meet the needs of
visitors and at the same time contribute to the continuation of traditional crafts and
skills. Tourism also has an important role to play in reinforcing a region’s cultural
identity.
Negative
More people now recognize that tourism may bring about a loss of an area’s cultural
identity, especially in an area which has seen a rapid development of mass tourism.
It is easier to provide international food and drink with which tourists are familiar rather
than encouraging them to eat foods associated with the area.
Another negative cultural impact of tourism is the staging of events, dance or music
specifically for tourists in a way which demeans or makes fun of the local culture of the
area, such as some Spanish dancing.
However, more and more tourists are becoming aware of their potential impact on the
culture and heritage of the area they are visiting, and visitors are less willing to support
activities which exploit local traditions and culture
CAREER OPPORTUNITY
Tour Guide
The existence of a tour guide is significant in providing information about tourist objects to tourists,
both domestic and foreign tourists. It is not impossible if this profession also plays a role in shaping
the image of a destination and becomes the spearhead in the Indonesian tourism industry.
One of the career opportunities that can be utilized by hospitality graduates is a Tour Guide. This
position is considered hot because Indonesia currently has five super-priority destinations initiated
by the Ministry of Tourism of the Republic of Indonesia that can be promoted to a broad audience.
Starting from Borobudur Temple, Lakes. Tour Guides are tasked with accompanying, providing
information and helping tourists to meet their needs while in a tourist area.
Food & Beverage Manager
Hospitality People also have the opportunity to venture into the world of F&B. From the name alone,
Food & Beverage or F&B is closely related to food presentation in a hotel, restaurant, or cafe. The
presentation here is not only how the food or drink that has been made reaches the consumer’s
tongue but also how the taste, freshness of the drinks served, the food presentation, and the place so
that can spoil the tongue and eyes of consumers. The benchmark for the success of a Food and
Beverage business lies in implementing food safety and storage procedures, developing marketing
strategies, managing food business finances and maintaining good relations between restaurants and
suppliers.
CHEF (Baking and Pastry)
It just so happens that hospitality graduates can also venture into baking or pastry. These two realms are
usually called patisserie, which combines bakery with pastry. No wonder the hospitality major also gets courses
about bakeries. Starting from how to produce food, drinks, and sweets and present them in more depth.
Housekeeper
When staying at a hotel, the staff will be in charge of cleaning the room and serving the needs of guests or
visitors during their stay at the hotel. The housekeeper usually carries out this activity to take care of
household needs in the hotel. The housekeeper is in the housekeeping department. They take care of all
hotel needs related to cleanliness and maintenance, such as room cleaning and room bills. A housekeeper
needs to ensure the comfort of guests and must always be on standby if there are guests who need
service.
Travel Agent Service
This career may be perfect for those whose hobby is healing and traveling. Hospitality graduates can also
work as travel agents services. As we know, Indonesia’s tour and travel business are very legit. Especially
when compared to countries in Southeast Asia, the growth of travel agents, especially online in Indonesia, is
very high. It’s not wrong if travel agent service becomes one of your career choices after graduating from
college. When viewed from its function, travel agents act as organizers or people who help plan, select and
arrange vacations for tourists.
Hotel Receptionist
A hotel receptionist is a suitable career choice if you enjoy providing services. As the name implies, the
receptionist is in charge of welcoming guests who come to an office or hotel. Even though it sounds like
this profession is easy, it’s not that easy. This receptionist is the first person guests meet. Indeed you are
already familiar with the phrase “guests, please report” so that these guests are not confused about which
specific building or place they want to go to; this is where the role of the receptionist plays.
TRAVEL AND TOUR ROLE
Tour and travel management means, a company or any other individual who
plan the travel itinerary for others, and facilitate them a complete tour plan and
guide. Help them to finding the best place according to the budget including
accommodation, Air fare, transportation, meals etc…

What is the importance of travel and tour management?

A major benefit of travel management is the ability to reduce costs
associated with travel. This can include everything from airline tickets, to
hotel room rates and travel insurance. Generally, travel management
specialists will have industry contacts and enough experience to find or
negotiate the best deals.
Who is Tourist????

A tourist is a person who does the act of tour and to different places, mostly target for various places
within the country of outside the country for enjoyments, education purpose, and scenario views and
for pleasure during their leisure period.
In other ways, a tourist is the temporary traveler travelling in search of pleasure from the novelty and
change experienced during their trip. Tourist as a visitors stay at least 24 hours but no longer than one
year in a country where they visit for pleasure, holiday sports, recreation and also came for business,
visiting friend etc.
The oxford dictionary defines “tourist” as a person travelling or visiting place for recreation and “tour” is
defined as a journey through a place visiting things of interest so, a tourist is a person travelling
different places for recreation purpose.
CHARACTERSTIC OF TOURIST

•Tourist is that visitor who seeks to visit different places away from their
home for a change.
•Tourist must undertake tour during leisure for pleasure.
•Activities of the tourist must vary from that of the locals.
•Tourist is those people who are able to receive the tourist
activities/amenities and should have an ability to pay for the target trip.
•Tourist is those who should spend a minimum of 24 hours and not more
than 24 hours in the destination visited and should not exceed 1 years.
•Tourist is an important mass of people who generate economy of a
country.
 Types of Tourist
According to World tourism organization tourists (WTO) are categorized into following:

1.Recreation tourist: In these types tourist visit places like Club and casino, spa, fun world, sports
center which can enjoy them.

2.Holiday tourist: Most of the tourist visits a different part of a world in their holiday where they prefer
to do a Cultural tour, shopping and much more.

3.Leisure tourist: In these types’ visitors visits Places related historical monuments, museums, art
clubs etc.

4.Student tourist: Student visits many places to Study and research which may be academic or out
works.

5.Religious tourist: These tourists are mainly focused in religious activities like Pilgrimage, religious,
charity activities etc.

6.Adventure tourist: In this type of tourist they prefer exciting and thrilling activities like Jungle safari,
rafting, trekking, bungee jumping, sky diving etc.
HOW TO MAKE CV OR RESUME?

What are the basic steps to writing a resume?

1.Prepare by gathering your information.
2.Choose a format and a resume template.
3.Add your contact information to the resume header.
4.Write a resume summary or objective statement.
5.Make a resume work experience section.
6.Create a resume skills section

Is resume a CV?
resume is a one page summary of your work experience and
background relevant to the job you are applying to.
A CV is a longer academic diary that includes all your experience,
certificates, and publications. The differences are: (1) A resume is one
page (max.
BRAND HOTELS AND
CHAIN

HYATT Kathmandu

HYATT DELHI
TAJ INDIA

CROWN PLAZA LOS ANGELES

DUBAI CROWN PLAZA
MELBORNE CROWN PLAZA

CROWN PLAZA
KATHMANDU
SHANGRI-LA DELHI SHANGRI-LA THAILAND
How To Face Personal Interview
1.Be on time. ...
2.Know the interviewer's name, its spelling, and
pronunciation. ...
3.Have some questions of your own prepared in
advance. ...
4.Bring several copies of your resume. ...
5.Have a reliable pen and a small note pad with
you. ...
6.Greet the interviewer with a handshake and a
smile.
Ways To Impress At A Job Interview
1.Prepare for the types of questions you're likely to
be asked. ...
2.Don't lie during your interview. ...
3.Turn up prepared with plenty of copies of your
resume and any other required documents. ...
4.Dress appropriately. ...
5.Show interest but don't fawn over the interviewer.
...
6.It's all about body language.
What is the definition of an interview?
An interview is a structured conversation where
one participant asks questions, and the other
provides answers. In common parlance, the word
"interview" refers to a one-on-one conversation
between an interviewer and an interviewee.
What is a panel interview?
A panel interview is when two or more people interview you at
the same time. Panel members can include potential
supervisors, managers, team members, HR specialists, and
other decision-makers within a company.

Behavioral interviews focus on a candidate's past experiences

to assess how they've navigated specific situations and
utilized skills relevant to the position. Rather than asking
theoretical “How would you handle ___?” questions, your
interviewer will focus instead on concrete “How did you
handle ___?
What is the sequential interview?
Sequential. Typically a face-to-face interview format, though it could
also be by phone, a sequential interview is where members of a
search committee meets one-on-one with candidates. Sequential
interviews are usually scheduled over a day or two and the candidate
is provided an agenda.

When Introducing yourself to a recruiter, be polite and

confident. Start with a greeting, state your name, and
briefly mention your current job title or area of expertise.
Highlight your most relevant experience and skills that
match the job requirements. Mention any significant
achievements or certifications
Why should we hire you????
 “I should be hired for this role because of my relevant
skills, experience, and passion for the industry.
 I've researched the company and can add value to its
growth.
 My positive attitude, work ethics, and long-term goals
align with the job requirements, making me a
committed and valuable asset to the company.”