EPABX System is a requirement of every office as it is really magical machine in the world of telephone communication that reduces unnecessary

human efforts and save your valuable time it is also save your money. This is an office phone system makes connections among the internal telephones

What is meaning of epabx?

The EPABX is an acronym of Electronic Private Automatic Branch Exchange. An EPABX has three main components (1) the analog system and analog to digital converter which is basically the various line cards and (2) the cross connection matrix which connects one call to another and (3) the control of the whole EPABX. The EPABX stands for Electronic Private Automatic Branch Exchange. which means it is an electronic exchange which is privately owned and automatic. It is also known as PBX and PABX.

The first part (1) deals with the analog system i.e. your voice coming on two wires and the associated signaling. It converts the signaling as well the voice into digital and handovers to the matrix. The matrix checks for which port (the no. you dial is just a port of it) is the call meant for and digitally connects the respective port to the calling port. The call is established and held as long as you keep the receiver off hook.

The features & advantages of EPABX are as below:

Interactive Voice Response, this is an inbuilt feature in EPABX system, in which user can set the automatic voice response system, so that the caller redirect to the concern department or person as per the requirement of the caller. It is being monitored electronically in the system.

Auto Attendant, in case of the not picking up the phone manually to the concern person extension, the system is picked phone automatically and ask to drop the voice message, this feature is also very helpful to the organization so that they cannot lose their messages or contacts which may be more important to the company.

Automatic Call distributor, this machine is also working as the automatic call distribution system which is again a helpful feature to the company where not any employment required doing this it is being done electronically.

Automatic Ring Back, if the call distributed automatically to the concern department or person and its not picked over there its automatic ring back to the reception extension or any other extension where you would like to re direct at the time of installation. In that case the manual operator can handle the call and re forward it to the concern person.

Auto Call Forwarding, if the concern extension is busy or absent from his seat, the call can be forwarded to his/her mobile directly. This feature is helpful to the caller as well as to the call receiver to get message over his mobile which was being redirected from his EPABX.

Call Parking, feature is to make hold to the caller where the concern extension busy over another call then all new call can be park same time for that extension and when the old call disconnected the new call ringed over there.

Call transfer facility is helpful to the dialer as well as to the receiver of the phone in case of wrong extension receiver can transfer the phone line to another place where exactly the requirement is. Conference call is the best feature of this system by which the employee or personnel get connected at the same time from deferent location and they combine converse to each other without any interference.

Call waiting is the facility by which the user can get the information about an other call the same time as per the importance of waiter, user can switched to another phone and get converse. Music or an announcement is being done at the time of hold; this announcement can be customized by the organization as per the requirements.

1.

Sharing of Resources

Within an office set up, the employees can share phone lines. Several extensions may be connected to a single phone line, thus reducing the overall phone expenses. In case of external

calls, they may be routed from a single incoming mode and directed to the respective extension number from there.

History: The PBX (Private Branch Exchange) telephone system has had a fascinating history starting from the early telephone switchboard operator to today's sophisticated digital Internet PBX. Several innovations continue to take place and telephone systems are becoming more and more technologically advanced with new features being added all the time. Today, subscribers are making calls, sending and receiving voicemails, emails and faxes with their phones and over the Internet.

The entire telephone system revolution started many decades back in a primitive way with operators connecting callers to various extensions using switchboards and cords. The term PBX system meant a range of devices with differing capabilities. PBX system refers essentially to a business telephone system involving multiple lines that is able to connect both internally, between extensions, and to an external public telecoms network.

The primary purpose of a PBX is to route incoming calls to the appropriate extension within the office and to share a group of phone or trunk lines between extensions. Although the basic guiding principle behind the operation of a PBX system has remained much the same, the technologies behind the systems have evolved tremendously over the years - reducing operating costs and simplifying the operational process.

There was initial hesitancy on the part of business community to accept the PBX systems despite the operational efficiency and cost and time savings they provided. In the 1990s PBX manufacturers started adding flexibility to their systems which allowed expanding them simply by adding ports and card instead of starting over with a new system. This infused fresh hope and confidence in the minds of the business owners and PBXs became more acceptable.

The concept of PABX (Private Automatic Branch Exchange) came into being in the 1960s. The PABX facilitated employees of an organization to make calls to one another within the same

premises or get connected to an external line without the need to go through a receptionist. The PABX system also eliminated the need for a large amount of phone lines.

The term PBX has now become synonymous with Electronic Private Automated Branch Exchange (EPABX) and Private Automated Branch Exchange. PBX can handle many phone lines into or out of a particular location and is similar to a central office exchange - though much smaller and privately owned. Advanced PBX systems can facilitate both voice lines and data lines, route calls to other offices and to the public telephone network.

Over time, PBXs have become lot more refined and sophisticated. Many facilities and functions have been added to create a centralized communication hub. EPABX provide the ability to process digitized signals such as those involved in data transfer via the internet. This convergence of voice, messaging and data enables individuals and companies to improve their overall efficiency and reduce costs while helping businesses to increase productivity.

Modern day internet PBX uses remarkably efficient software and hardware that work smoothly without the assistance of full-time technicians. You can save further on costs if you opt for a hosted PBX service - in which case, you need not have to worry about ongoing maintenance or obsolescence.

The journey from switchboard operators to today's sophisticated internet PBX has been incredible. But, technological marvels continue to take place and now a new crop of IP PBX systems is entering the market packed with similar or enhanced features at much less cost. In fact, these new communication servers can reside on your computer processor running low cost operating systems.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Functions of a PBX A PBX (Private Branch Exchange) is a switch station for telephone systems. It consists mainly of several branches of telephone systems and it switches connections to and from them, thereby linking phone lines.

Companies use a PBX for connecting all their internal phones to an external line. This way, they can lease only one line and have many people using it, with each one having a phone at the desk with different number. The number is not in the same format as a phone number though, as it depends on the internal numbering. Inside a PBX, you only need to dial three-digit or four-digit numbers to make a call to another phone in the network. We often refer to this number as an extension. A person calling from the outside might ask for an extension to be directed to the person she is targeting.

This picture illustrates how a PBX works.

The main technical roles of a PBX are:

To switch between telephone users thereby creating connections To make sure the connection remains in place properly by keeping its resources To properly end the connection when a user hangs up To record the quantities, statistics and metering related to the calls Practically

the functions of a PBX are the following: Provide one single number that external callers can use to access all persons in a company. Distribute calls to employees in a answering team in an even way; using the Automatic Call Distribution (ACD) feature.

Automate call answering, but offering a menu of options from which a user can select to be directed to a specific extension or department.

Allow the use of customized business greetings while answering calls.

Provide system call management features.

Place external callers on hold while waiting for a requested person to answer, and playing music or customized commercial messages for the caller waiting.

Record voice messages for any extension from an external caller. Transfer calls between internal extensions.

IP-PBX PBXs are not only for VoIP but have been around for landline telephone systems as well. A PBX that is specifically made for VoIP is called an IP PBX, which stands for Internet Protocol Private Branch Exchange).

Up to now, PBXs have been a business luxury that only huge companies could afford. Now, with IP-PBXs, medium-sized and even some small companies can also benefit from the features and functionalities of a PBX while using VoIP. True they have to invest some money into hardware and software, but the return and benefits are considerable in the long term, both operationally and financially.

The main benefits that an IP-PBX brings around are scalability, manageability and enhanced features.

Adding, moving and removing users to an from a telephone system can be very costly, but with an IP-PBX it is as cost-effective as it is easy. Moreover, an IP phone (which represents terminals in a PBX phone network) may not necessary to attached to one specific user. Users can transparently log in the system through any phone in the network; without however losing their personal profiles and configurations.

IP-PBXs are more software based than their predecessors and so maintenance and upgrade costs are considerably reduced. The work is easier as well.(diagram)

-->Today's business world depends greatly on effective communication. The increasing demand for sophisticated business telephone systems has stimulated the development of new technologies, such as the PBX phone system, which ultimately leads to hosted IP telephony. When considering potential business phone systems, PBX and VoIP are the prime choices. Deciding between the two implies considering the essential dissimilarities between the two and the specific benefits each can bring to the business.

The PBX business phone system is defined as a secure telephone network within an organization and its main capacity is linking internal business telephones into one system, while also enabling the connection with Public Switched Telephone Network. The system involves a large number of outside lines which enable calls between different businesses. Some of the disadvantages of the PBX phone systems are the extra expenses involved and lack of advanced services such as call queuing, call recording and IVR Menu Systems. The PBX phone system is a very basic and high-priced business telephony service, which does not provide the sophisticated features of a hosted business VoIP. However, there have been improvements to the PBX technology, such as a hosted version which is an improved form of the office-based business telephone system.

The most used form of PBX business phone system is the IP-PBX. This equipment for this system is resided on the user's premises, rather than at the provider's location like the hosted VoIP. The functionality is based on the regular PBX phone system; the difference is that the IPPBX is a software-based system and uses LAN to transmit the signal from the IP to the PBX server. PSTN systems and SIP Trunk enable the connection with exterior businesses. IP-PBX providers usually manage all calls and enable all a wide range of features, such as call switching, routing and queuing or unified communication at lower costs than the traditional PBX.