TestCase Test-Case Name Steps

1. Launch ServiceNow application

2. Login with valid credentials
3. Click -All and Enter Incident in filter navigator and press
enter
4. Click on Create new button and fill the manadatory
fields and Click Submit
5. Verify the newly created incident ( copy the incident
number and paste it in search field and enter then verify
the instance number created or not)

TC001 Create new incident

1. Launch ServiceNow application

2. Login with valid credentials
3. Click-All and Enter Incident in filter navigator and press
enter
4. Search for the existing incident and click on the incident
(OR) The instance is available by default
5. Update the incidents with Urgency as High and State as
In Progress
TC002 Update existing incident 6. Verify the priority and state

2. Login with valid credentials

3. Click-All and Enter Incident in filter navigator and press
enter.
4. click on open and Search for the existing incident and
navigate into the incident.
5. Update the state as Resolved
TC003 Resolve Incident 6. Click update and verify the State

1. Launch ServiceNow application

2. Login with valid credentials
3. Enter Incident in filter navigator and press enter
4. Search for the existing incident and navigate into the
incident
5. Delete the incident
TC004 Delete Incident 6. Verify the deleted incident

1. Launch ServiceNow application

2. Login with valid credentials
3. Enter Incident in filter navigator and press enter
4. Click on Create new option and Create new incident
Create new incident without filling the manadatory fields (Short description &
without filling mandatory Caller)
TC005 field 5. Verify the error message displayed on the top
Expected Result

New incident should be created successfully

Priority should be moderate and State should be In Progress

State should be changed as Resolved

Deleted incident should not be available

"The following mandatory fields are not filled in: Short description,
Caller" error message should be displayed
Test Case Test Case Name Steps

1. Launch ServiceNow application

2. Login with valid credentials username as
admin and password as India@123
3. Click-AllEnter Service catalog in filter
navigator and press enter
4. Click on mobiles
5.Select Apple iphone6s
6.Update color field to rose gold and
storage field to 128GB
7.Select Order now option
8.Verify order is placed and copy the
TC001 Ordering mobile request number

1. Launch ServiceNow application

2. Login with valid credentials
3. Enter Service catalog in filter navigator
and press enter
4.Click on mobiles
5.Select Apple iphone6s
6.Update Monthly allowances field to
Unlimited ,color field to rose gold and
storage field to 128GB
7.Select Order now option
8.Verify order is placed and copy the
request number
9.Select the shown request number
10. Delete the order
TC002 Delete order 11.Verify whether the order is deleted
Expected Result

Detail of the product is upgraded

order is successfully deleted

Test Case TestCase Name Steps

1. Launch ServiceNow application

2. Login with valid credential
3. Click All and Enter Proposal in filter navigator and press enter
4. Click- new and fill mandatory fields and click 'Submit'
Button.
TC001 Create new Proposal 5. Verify the successful creation of new Proposal

1. Launch ServiceNow application

2. Login with valid credential
3. Click-All and Enter Proposal in filter navigator and press enter.
Then, click on
Existing proposal.
4. Assign the Proposal Change manager who is part of Change
Management group
5. update the State as In Progress
TC002 Update change proposal 6. Verify the changes
Expected Result

Proposal should be created successfully

Proposal state should be In Progress and assigned to Change Manager

TestCase TestCase Name Steps

1. Launch ServiceNow application

2. Login with valid credential
3. Click-All and Enter Callers in filter navigator and
press enter
4. Create new Caller by filling all the fields and click
'Submit'.
TC001 Create New Caller 5. Search and verify the newly created Caller

1. Launch ServiceNow application

2. Login with valid credential
3. Click-All and Enter Callers in filter navigator and
press enter
4. Modify the Business Phone number for an existing
Caller and click
'Udate'. If Existing Created not available , then search
it.
TC002 Update Existing Caller 5. Verify the update for the caller

1. Launch ServiceNow application

2. Login with valid credential
3. Enter Callers in filter navigator and press enter
4. Delete the existing caller
TC003 Delete Existing Caller 5. Verify the deleted caller
Expected Results

New Caller should be created with right values

new Business Phone number should be reflected

Deleted caller should not be available

TestCase TestCase Name Steps

1. Launch ServiceNow application

2. Login with valid credentials
3. Enter Knowledge in filter navigator and press enter
4. Create new Article and Fill Mandatory fields
TC001 Create Article And Click-Submit

1. Launch ServiceNow application

2. Login with valid credentials
3. Enter Knowledge in filter navigator and press enter
4. Create new Article
5.Select knowledge base as IT and category as IT- java and Click Ok
6.Update the other mandatory fields
7.Select the submit option
TC002 Fill mandatory fields
Expected Result

Create new Article

Updated Article